Saturday, July 23, 2016
MAUREEN (TIDWELL) MONTGOMERY
San Antonio, Texas – 210-779-7932 – firstname.lastname@example.org
SUMMARY: Savvy administrative professional with expertise supporting Fortune 100 Executive Management in energy,
medical, technology, and university environments; provides confidential key secretarial/support services for travel, calendars,
meetings, presentations, VIP events, and special projects from inception to launch.
TECHNICAL SKILLS: Adobe Photoshop, Concur, Element/fleet management, Food catering software, GroupWise,
MEDITECH/EHR, Microsoft Office Suite/Outlook, Notary Public, PeopleSoft, Publisher, SAP, SharePoint, Telephone/switchboard,
V-Source/contracts, Visio, Westlaw/LexisNexis.
2009-Present Valero Energy Corporation, San Antonio, Texas
Senior Administrative Secretary – Supply Chain Management
Arrange comprehensive domestic and international travel. Obtain/renew visas and passports by coordinating with
vendors and government agencies. Schedule corporate jet travel. Provide technical proofreading of meticulous
reports and purchasing agreements for refinery materials and equipment. Prepare and reconcile several monthly
expense reports using Concur and Excel.
Valero Corporate endorsed my suggestions and implemented two methods to reduce clerical mistakes on
procurement contracts: 1) Contract approval routing form; and 2) Contract templates to properly portray page and
agreement identification numbers.
Calendar management using Outlook for vice presidents, staff, computer equipment and conference rooms. Perform
comprehensive and personalized event management. Schedule appointments, catering, and provide specific meeting
arrangements including conference calls, internet, computers and presentation equipment. Secure restaurant
reservations in San Antonio for large groups, order onsite meals using Compass dietary software. Send maps and
restaurant information to employees/guests, provide travel arrangements, schedule limo service, and other specific
requests. Maintain office supply and extensive computer inventory for team members.
Assist Fleet Management director on daily basis with owned/leased vehicle-tracking inventory using Element
software. Handle title transfers, maintenance, safety recall notifications, process insurance accident claims and toll
tag disputes. Perform updates to software to ensure accuracy of vehicle identification number, license plate, refinery
location, and assigned/driver-specific details.
Prepare detailed monthly reports for leadership teams and management in Excel and Word. Create PowerPoint
presentations, research, validate, and import data from the internet and MS Office software; heavy Publisher and
Visio user. Handle onboarding, training, and mentoring for new department employees.
Answer and screen several daily telephone calls, including cold-calls, and vendor requests to conduct business with
Valero. Maintain strict confidential and pleasant disposition during interaction with employees and external
individuals concerning Valero and Supply Chain Management operations.
Created on-line, job-specific employee manual. Ongoing / Upload new materials to assist team members.
In 2009, replaced two FTE’s upon relocation to Supply Chain Management department.
2008 Administrative Secretary – Refinery Operations
2007-2008 San Antonio staffing agencies: Select Staff, Leading Edge Personnel, and Dunhill Staffing
Three-week assignment at San Antonio Marriott Rivercenter – Human Resources. Transcribed “live” employee
feedback for executive facilitator during opinion survey meetings.
Prepared detailed reports and documents using MS Word and Excel for executive management team with opinion
survey results detailing specific trends, issues, concerns, and candid employee feedback.
Publications Coordinator / Administrative Assistant
Four-month assignment at Kinetic Concepts – Medical Information and Publications. Prepared complex presentations
and manuscripts using MS Office Suite software. Planned meetings, catered events, and conference calls.
Maintained office supply inventory, ordered business cards, and assisted with telephone switchboard duties.
2005–Present Jason’s Water Softeners, San Antonio, Texas
Personal Assistant to President and Project Manager (Part-Time Position)
Coordinate travel, conventions, conference arrangements, and vendor exhibits promoting water softeners.
Represent Company at homebuilder shows to educate and explain product to consumers/audience.
Reviewed/sent sales orders and A/P invoices to off-site CPA office for processing.
Completed, proofed, and sent credit applications to financial company to obtain funding; handled merchant credit
card charges. Set-up satellite office and general ledger in San Antonio office. Handled A/R, phoned customers to
obtain timely payments on account balances.
Reviewed new home Multiple Listing Sites (MLS), and emailed key data using SharePoint and Excel to sales team.
Saturday, July 23, 2016
1999–2005 Siemens Health Services (Located at Baylor Scott & White Medical Center), Temple, Texas
Administrative Operations Manager
Developed onsite, satellite office for 75 employees - with corporate office located in Malvern, PA. Organized
workplace to handle issues requiring corporate interaction, such as employee benefits, human resources, insurance,
internet access, onboarding, payroll, resignations/terminations. Served as corporate liaison to provide employees
with “win-win” solution affecting internal operations.
Supervised Administrative Specialists with mirrored responsibilities for transparent backup services.
Managed employee-training programs, including conference registration, payment of classes, and all related travel.
Created employee policy and procedure manual using MS Word. Handled event management, corporate travel, and
purchasing. Processed A/P invoices for Medical Center and Siemens Health Services.
1998–1999 Baylor Scott & White Medical Center, Temple, Texas
Executive Secretary Information Systems
Worked closely with CIO and management team during Y2K transition. Scheduled meetings and prepared minutes
for employees, leadership teams, and external consultants for necessary updates to Medical Center equipment,
software, and project timelines.
Processed travel arrangements and reimbursements. Managed department payroll using PeopleSoft. Responsible
for equipment purchases, and invoice/contract processing.
1995 Executive Secretary Office of the President
Developed briefings and published minutes for several monthly Medical Center Board of Trustees meetings.
Processed notary public applications/renewals for hospital staff, and maintained database.
During 1997, compiled/updated mailing list of contributors, and sent invitations in support of 100-Year Medical
Center “Centennial Celebration” using Excel and Word software. Handled all aspects of event management for
numerous events in Texas. Assisted dignitaries with unique assignments and production of commemorative research
paper. Delegated tasks to Medical Center volunteer teams to complete urgent tasks.
1993–1995 Texas Instruments, Temple, Texas
Executive Aide Production Engineering Department
Prepared financial documents, spreadsheets, correspondence, presentations, and weekly reports. Managed training
program for 90 employees. Purchased machinery/equipment for Temple site using company proprietary software.
Provided clerical/multi-line telephone support for management team.
1991–1993 Fawcett Memorial Hospital, Port Charlotte, Florida
Medical Staff Coordinator
Credentialed 180 physicians and 30 Allied Health professionals for appointments, reappointments, and privileging to
the medical facility for staff access and compliance.
Corrected all Type I deficiencies from Joint Commission on Accreditation of Healthcare Organizations (JCAHO)
survey. Maintained and edited current set of hospital medical staff by-laws. Designed and implemented new
delineation of privilege lists and medical staff reappointment applications for all medical and surgical specialties
using hospital facilities throughout the region.
Planned meetings and published minutes for several monthly hospital and Board of Trustees meetings using
desktop publishing and MEDITECH Credentialing software.
Reported directly to hospital CEO by self-managing entire department. Created and distributed rotating physician
on-call schedule to emergency room, communications department, and medical staff.
1989–1991 Texas A&M University, Department of Chemical Engineering, College Station, Texas
Executive Assistant to Director and Associate Dean
Represented professor in daily contact with international colleagues and graduate students. Generated
correspondence and scientific presentations. Handled travel arrangements and scheduled events. Researched,
prepared, and edited scientific and technical manuscripts using multiple software products. Managed department
and research expenses, including budget and payroll for three areas of responsibility: 1) Research Foundation
accounts; 2) Council for Principal Investigators (CPI) research group; and 3) Center for Electrochemical Engineering.
Provided personal assistant duties for professor including airport transportation and various trips to transfer three
young children to/from home, daycare and restaurants.
1987-1998 Babcock and Wilcox, Bryan Texas – Accounts Payable Specialist
1986-1990 Anthony’s Air Conditioning, Bryan, Texas – Office Manager
1984-1986 Brazos Valley Geriatric Center, College Station, Texas – Assistant Administrator
1980-1983 University of Wisconsin-Whitewater, Major in Business Administration, Minor in Computer Science
2011 San Antonio School District in Partnership with Midwest Paralegal Studies, Paralegal Certification