1. MATTHEW DONDERO
2420 Harwood Road Apt 459, Bedford, Texas 76021 682-557-9168 Dondero@sbcglobal.net
OBJECTIVE:
To earn a position within the field of Criminal Justice that will allow me to ensure the safety of communities,
challenge me intellectually, and use my intuition and attention to detail to their fullest.
EDUCATION:
University of Texas at Arlington Graduation Date: December 2015
Bachelor’s Degree in Criminology & Criminal Justice Current GPA: 3.691
PROFESSIONAL EXPERIENCE:
LTSS Management Associate, Health Springs, Bedford, TX 2014-Present
 Analyze, review and process state assessments of clients
 Develop a solid understanding of assigned client’s health in order to ensure that client’s care is in their
best interest.
 Assists and advices claim examiners concerning the monitoring of clients medical treatment.
 Primary liaison between nurses, providers and family member.
 Adjust member services when need be to prevent members from health degradation.
 Maintain confidentiality with sensitive information
 Seeks resolution of procedural issues and compliance with new legislation and regulations of the State
of Texas.
Medical Claim Analyst, Aetna, Arlington, TX 2003-2014
 Analyzed and reviewed medical claims for accuracy, completeness, eligibility and medical necessity.
 Responded to questions, telephone calls, and letters regarding utilization revitalization review decisions.
 Aided nurses in review by providing clinical documentation and/or clinical policies to identify coverage.
 Knowledge of health care standards appropriate to a specific claim
 Maintained records and prepared notes and correspondence related to work.
Service Supervisor, Tom Thumb, Trophy Club, TX 2002-2003
 I delegated and coordinated 30 employees on task and projects.
 I directed, reviewed, approved and participated in personnel related activities of managers and
supervisors to include hiring, training and assigning staff, evaluating performance and conducting
disciplinary actions.
 I created and maintained schedules based on store metrics.
 I coached employees on best business practices and required job functions.
 I placed weekly orders for janitorial supplies as well as staff supplies.
 I interviewed potential staff for customer service positions.
CERTIFICATIONS/AWARDS:
 Certified Mediator (2014)
 Dean’s List Spring 2015
References Available Upon Request