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email@example.com (408) 826-1317
658 Borregas Ave Sunnyvale CA 94085
STORE MANAGER (OR OPERATIONS MANAGER, OR SALES MANAGER)
Focus on profits, quality, clients, and staff to develop top performing store
Assess and enhance store operations and processes to improve customer experience. Identify and
implement expense reduction alternatives without jeopardizing quality. Hire, train, and motivate staff
to build and sustain a positive profitable work environment. Provide tools so team can deliver
excellent customer service. Ensure integration of company goals and policies in day-to-day
operations. Manage to mitigate risks, anticipate bottlenecks, and make trade-offs. Focus on
collaboration, transparent communication, and reducing unnecessary burdens.
SOLAR GIANTS, San Mateo, California April 2016-Present
Sales position relying on self-sufficiency, responsible time management, and entrepreneur mentality.
Created own leads through door-to-door solicitation, face-to-face networking, and social
media. Worked pipeline to drive lead expansion.
Averaged 1-3 new lead generations per day.
Created individual presentations for homeowners based on their electricity usage and bills.
Generated system designs for homes, taking into account roof type, spacing, shading, and
other items, to ensure the solar system was ideal for the homeowner.
Maintained strong relationships throughout the sales process and system installation.
Consistently met personal and team sales goals.
Averaged 1-2 closed sales per week.
Attended sales training meetings daily focusing on consistency and execution.
AMERICA’S TIRE COMPANY, California 2005-2016
Ten year career highlighted by three promotions to management positions of increasing
responsibility based on demonstrated sales expertise at multiple stores, and achieved the following
individual sales results:
Delivered an average of $100,000 in monthly sales, exceeding average sales goal of
$80,000 each month.
Sold 700-800 units each month exceeding average sales goal of 600.
Consistently achieved highest store gross profit per unit sold.
Sold extended warranty to 75% of all customers, exceeding goal of 65%.
Collected email addresses from 80% of customers, greatly exceeding goal of 10% to be
used as sales leads in follow up sales promotions.
MATTHEW WHITE PAGE 2
AMERICA’S TIRE COMPANY (Continued)
Store Manager, Stockton, Salinas, and Union City 2013-2016
Managed stores with high volume of customer service, generating up to $4.8 million in sales
Earned thousands of dollars in profit every month for the first time in the Salinas store’s
Consistently exceeded monthly sales goals, earning high profits by creating targets and
holding sales team accountable, and by providing clear and to-the-point directions and
expectations for each staff member.
Learned which products were most profitable; made sure sales team was up to speed on
these products to ensure maximum profitability.
Emphasized product features based on analysis of customers’ needs.
Built exceptional morale by modeling customer service with all employees, for example, by
greeting them by name every morning, listening, coaching, and problem solving.
Trained sales staff to deliver world-class customer service, educate customers on their
purchases, and excel at selling higher-quality merchandise.
Reported directly to assistant vice presidents on store opportunities for growth and
Senior Assistant Manager, Santa Clara, Campbell, Fremont, and Livermore 2009-2013
As lead Sales Team Manager, consistently exceeded sales goals.
Achieved monthly sales records of $350,000 at the Santa Clara store, $600,000 at the
Campbell store and $400,000 at the Fremont store.
Handled customer conflict and created resolutions.
Assistant Manager, Campbell, Santa Clara, and Mountain View 2006-2009
Responsible for meeting monthly sales goals as provided by store manager.
Met the monthly sales goal of $550,000 at the Campbell store.
Named top salesman in California in February 2009 (150 plus stores).
Delivered excellent customer service by greeting and assisting each customer.
Apprentice Sales Technician, Santa Clara June 2006-July 2006
Assisted sales team by helping customers at the sales counter.
Service Technician, Santa Clara, CA Oct 2005-May 2006
High School Diploma - Willow Glen High School, CA - 2003
WyoTech Automotive Trade School Graduate - Fremont, CA - 2006