Working better with clients - Digital Pond - Feb 2014
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A talk about how we as designers can take more responsibility for our design process and manage our relationships with clients better.
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Working better with clients - Digital Pond - Feb 2014
- 2. CLIENTS
- 4. SO, HOW DOES THAT RELATE TO UX?
- 5. Spent days putting this awesome design together and just got client feedback. Looks like I'll be spending the next few days ruining it!! Gah. Working w/ a client who doesn't get this. Making my head explode. They don't care about UX. When you push forward a client design request that you both know is a terrible idea.
- 10. BE RESPONSIBLE FOR YOURSELF AND YOUR WORK
- 11. I CLIENT WORK
- 13. MARK BOULTON The design process is weird and complicated because it involves people… ! …who are weird and complicated. Photo credit: Anton Peck: http://www.flickr.com/photos/26545827@N00/5691825327/ http://bradfrostweb.com/blog/post/where-theres-muck-theres-brass-mark-boulton-at-smashing-conference/
- 14. CLIENT WORK IS ALL ABOUT RELATIONSHIPS
- 15. THREE KEY FACETS
- 17. EMPATHY
- 18. PUT YOURSELF IN YOUR CLIENT’S SHOES THEY HIRED YOU TO SOLVE A PROBLEM THAT THEY CANNOT ALONE
- 19. CLIENTS WANT TO BE GUIDED CLEARLY DEFINE THE ROLES OF THE CLIENT RELATIONSHIP.
- 22. PAUL BOAG The turning point in many interviews is when the interviewee gets up and closes the office door and lowers their voice. Photo credit: Andreas Øverland: http://www.flickr.com/photos/andreasoverland/4954194732/ http://boagworld.com/business-strategy/how-to-improve-your-site-using-stakeholder-interviews/
- 24. TRUST
- 27. GIVE UPDATES EVEN IF THERE ISN’T MUCH TO REPORT
- 28. BE RELIABLE DELIVER WHEN YOU SAY YOU WILL
- 29. This is the extraordinary thing about creativity: If you just keep your mind resting against the subject in a friendly but persistent way, sooner or later you will get a reward from your unconscious… JOHN CLEESE ! …If you've put in the pondering time in first. John Cleese on Creativity - Watch every second of it, you won’t regret it, I guarantee it: http://www.youtube.com/watch?v=AU5x1Ea7NjQ
- 30. TRANSPARENCY INVOLVE YOUR CLIENT THROUGHOUT THE DESIGN PROCESS
- 31. TAKE THE CLIENT ON THE JOURNEY WITH YOU
- 32. SURPRISES SUCK
- 35. JARED SPOOL There is a direct correlation between this exposure and the improvements we see in the designs that team produces. http://www.uie.com/articles/user_exposure_hours/ Photo credit: Jeffrey Zeldman: http://www.flickr.com/photos/zeldman/8614173005/
- 36. TOO MUCH RESPECT
- 37. BEING THE NO GUY, DAVE
- 38. FIND BALANCE BE PATIENT AND TALK TO YOUR CLIENT AS AN EQUAL
- 39. CHRISTOPHER BUTLER Your ego is a bad designer http://www.newfangled.com/your_ego_is_a_bad_designer
- 40. UNCOVER THE UNDERLYING PROBLEM GET THE CLIENT TO FOCUS ON PROBLEMS RATHER THAN SOLUTIONS.
- 41. STAY POSITIVE MEANS YOU CAN SAY NO WITHOUT BEING THE ‘NO’ PERSON
- 42. COMMUNICATION
- 44. CARL SMITH When you're struggling to write a sensitive email, stop trying. Pick up the phone and call instead. http://devianthippie.com/
- 45. PRESENT DESIGNS, DON’T JUST EMAIL THEM
- 46. RWD
- 47. “WHAT DO YOU THINK?” IS THE ENEMY OF CONSTRUCTIVE FEEDBACK
- 49. KEEP DESIGN CRITIQUES GOAL ORIENTED
- 50. SKETCH
- 51. PROTOTYPE
- 53. TEST
- 54. BE PREPARED TO BACK UP YOUR ARGUMENTS
- 56. SO NEXT TIME
- 57. THINK: WHAT COULD YOU HAVE DONE DIFFERENTLY?
- 58. COULD YOU HAVE DEFINED THE ROLES BETTER?
- 59. DID YOU SET AND MANAGE THEIR EXPECTATIONS?
- 60. DID YOU COLLABORATE AND INVOLVE THEM AS AN EQUAL?
- 61. DID YOU STRUCTURE FEEDBACK APPROPRIATELY?
- 62. SOMETIMES…
- 63. JARED SPOOL No matter how much you try, you can’t stop people from sticking beans up their nose.
- 64. MORE OFTEN…
- 65. LEARN
- 66. AND DO BETTER