Leadership 101

1. Leadership 101 Tripthi M. Mathew, MD, MPH, MBA President & CEO α Ώ Alpha & Omega Healthcare Management Consulting Presented at Eastern University, PA, January 28, 2012

2. Organization of Presentation/Lecture <ul><li>Introductions </li></ul><ul><li>Learning Objectives </li></ul><ul><li>What is Leadership? </li></ul><ul><li>Qualities of a good Leader </li></ul><ul><li>Leader vs Manager </li></ul><ul><li>Leadership Theories </li></ul><ul><li>Types of Leadership </li></ul><ul><li>Rules of Leadership </li></ul><ul><li>Quiz </li></ul><ul><li>Case Study </li></ul><ul><li>Lesson of the Flying Geese </li></ul><ul><li>Motivational Quotes </li></ul><ul><li>Summary </li></ul><ul><li>References </li></ul><ul><li>Questions/Comments </li></ul><ul><li>About the presenter </li></ul><ul><li>About the Company </li></ul><ul><li>Contact Info </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

3. Learning Objectives <ul><li>The students/participants of this lecture/presentation/workshop will be able to define what is leadership?. </li></ul><ul><li>The participants will be able to understand the difference between a leader versus a manager. </li></ul><ul><li>The participants will be able to identify some qualities/characteristics of a good leader versus a lousy/bad leader. </li></ul><ul><li>The students/participants will become aware of some of the common leadership theories present in management literature. </li></ul><ul><li>The students/participants will be able to list some types of leadership. </li></ul><ul><li>The students will be able to apply the concept of leadership to case study. </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

4. What is Leadership? <ul><li>What is Leadership? </li></ul><ul><li>Peter Drucker’s, Father of Management’s definition of Leadership: “Leadership is the lifting of one’s vision to higher sights” (Drucker School of </li></ul><ul><li>Management) </li></ul><ul><li>http://www.youtube.com/watch?v=Ec-X2SEd27k </li></ul><ul><li>Definition of Leadership from Mid-Atlantic Health Leadership Institute, Johns Hopkins University </li></ul><ul><li>“ The art of mobilizing others to want to struggle for shared aspirations” (Kouzes , JM & Posner, BZ, 2001) </li></ul><ul><li>Can you relate in your own words, from knowledge of the Bible and experiences, what is leadership? </li></ul><ul><li>To me, Leadership is the ability to lead people through one’s vision, example (be a model) and to transform the lives in a positive way for many years to come. </li></ul><ul><li>In the Bible, Jesus calls his disciples to become fishers of men, not fishermen. Matthew 4:19 Then He said to them, “Follow Me, and I will make you fishers of men.” Jesus had the vision and he led by being a role model to his 12 disciples, and changed the lives of many people and still is doing so. </li></ul><ul><li>(With Jesus as Leader- an example- a student perspective, The Texas Student Leadership Forum ) http://www.txslf.org </li></ul><ul><li>http://www.youtube.com/watch?v=EKAMLBqSjz0&NR=1&feature=endscreen (2:40) </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

5. Top 10 Characteristics of a Good Leader <ul><li>Shares a common Vision, Goals & Objectives </li></ul><ul><li>Intelligent/Expert/Knowledgeable </li></ul><ul><li>Good Listener and is empathetic </li></ul><ul><li>Communicates well </li></ul><ul><li>Motivates others Involves & Empowers others </li></ul><ul><li>Brave/Bold/Courageous </li></ul><ul><li>Honest </li></ul><ul><li>Optimistic/Positive </li></ul><ul><li>Makes good decisions, can admit failure and knows when to change direction </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

6. Qualities of a Good Leader <ul><li>The top 10 characteristics of a successful leader. </li></ul><ul><li>What are some of the top 10 characteristics of a leader? </li></ul><ul><li>http://www.youtube.com/watch?feature=endscreen&v=silPtekoFqE&NR=1 </li></ul><ul><li>(Businessminder.net, 3:03) </li></ul><ul><li>The Chartered Institute of Personnel and Development, UK. </li></ul><ul><li>(Employees & Employer’s Perspectives) http://www.youtube.com/watch?v=CWglvWTsswE&feature=related (4:44) </li></ul><ul><li>( www.cipd.co.uk/dvd ) </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

7. What is Emotional Intelligence (EI)? <ul><li>Self-awareness- knows about one’s strengths, weaknesses, drives, values, and impact on others. </li></ul><ul><li>Self-regulation- to control or redirect disruptive emotions or impulses. </li></ul><ul><li>Motivation- “ being driven to achieve for the sake of achievement”. </li></ul><ul><li>Empathy- to understand other’s emotions </li></ul><ul><li>Social Skill- to build rapport with others, to move them in the desired directions. </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting Source: Goleman, D. What Makes a Leader? Best of HBR. Harvard Business Review Press. 1998.

8. Characteristics of a Bad/Lousy Leader <ul><li>Negative/Pessimistic (Always) </li></ul><ul><li>Not supportive of staff </li></ul><ul><li>Dishonest </li></ul><ul><li>Finger pointing </li></ul><ul><li>Inability to motivate </li></ul><ul><li>Incompetent (not an expert) </li></ul><ul><li>Does not delegate tasks evenly </li></ul><ul><li>Unable to take risks </li></ul><ul><li>Cannot make decisions </li></ul><ul><li>Cannot admit failure </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting Source: Modified from Linda Smith, University Of Maryland University College, 2003 (from John Hopkins Mid-Atlantic Health Leadership Institute)

9. For Discussion <ul><li>Are Leader’s Born? The popular saying, “ He/She is a born leader” Do you agree or disagree with this statement, please explain your answer? </li></ul><ul><li>Can Leader’s be made? Please explain. </li></ul><ul><li>Can you develop leadership skills? Please explain. </li></ul><ul><li>Does a leader always have a formal title (e.g. President, Prime Minister etc? </li></ul><ul><li>What are some common roles a leader can play in an organization/team? </li></ul>Ώ α Alpha & Omega Healthcare Management Consulting

10. What is the difference between a Leader & Manager? α Ώ Alpha & Omega Healthcare Management Consulting Source: What is the difference between Management and Leadership? Wall Street Journal http://guides.wsj.com/management/developing-a-leadership-style/what-is-the-difference-between-management-and-leadership / Source: Bennis, W. On Becoming a Leader, 1989 LEADER MANAGER Leaders innovates Manager administers Leaders are original Managers are a copy Leader develops Manager maintains Leader focuses on People Manager focuses on systems and structures Leader inspires trust Managers relies on control Leader has long range perspective Manager has a short range view Leader asks what and why Manager asks how and when Leader’s eye is on the horizon Manager’s eye is on the bottom line Leader originates Managers imitates Leader is his or her own person Manager is a classic good soldier Leader does the right thing Manager does things right Leader challenges the status -quo Manager accepts the status-quo

11. Theories of Leadership <ul><li>Leadership Theories 1) Trait Theories * These theories rest on the assumption that the individual is more important than </li></ul><ul><li>the situation 2) Style Theories * These theories rest on the assumption that the leadership style of the leader is more </li></ul><ul><li>important than the situation. 3) Contingency theories * Takes into account other variables in any leadership situation, in particular the </li></ul><ul><li>task and/or the work group and the position of the leader within that work </li></ul><ul><li>group. </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting Source: Mathew, TM. Overview of Management Theories Lecture, 2009. Rosenfeld, R.H. and Wilson, D.C. (1999) Managing Organizations: Text, Readings & Cases (2nd edn). London: McGraw-Hill

12. Theories of Leadership Cont’d <ul><li>Contingency Theories are further divided into three: 1) Fiedler (3 leadership styles were identified ) a) Relationship-motivated b) Task-Directed c) Choice of task/relationship style 2) House’s Path-Goal (4 styles) a) Leader Directiveness b) Leader Supportiveness c) Leader Achievement-Orientedness d) Leader Participativeness </li></ul><ul><li>3) Vroom’s & Yetton’s (5 styles from autocratic to collaborative) (concentrate upon decision making, leaders must be flexible and change their styles to fit the situation which is opposite of Fiedler’s, as subordinate commitment increases to decision-collaborative style) </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting Source: Mathew, TM. Overview of Management Theories Lecture, 2009. Rosenfeld, R.H. and Wilson, D.C. (1999) Managing Organizations: Text, Readings & Cases (2nd edn). London: McGraw-Hill

13. Theories of Leadership Cont’d <ul><li>Alternate Leadership Theories (For Further reading- Rosenfeld, R.H. and Wilson, D.C. (1999) Managing Organizations: Text, Readings & Cases (2nd edn) London: McGraw-Hill) </li></ul><ul><li>Leadership, Transformation and Vision (Bennis, 1994) </li></ul><ul><li>2) Contextual Theories (Hosking and Leavy & Wilson) </li></ul><ul><li>Vertical Dyad leadership (VDL) theory (Danseareau et al. 1973) </li></ul><ul><li>Leader as a symbolic activity </li></ul><ul><li>Leader as superfluous (leader is not needed) </li></ul><ul><li>6) Leader as cultural engineers </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting Source: Mathew, TM. Overview of Management Theories Lecture, 2009. Rosenfeld, R.H. and Wilson, D.C. (1999) Managing Organizations: Text, Readings & Cases (2nd edn). London: McGraw-Hill

14. Types of Leadership <ul><li>1) Visionary Leadership (shares a common vision and leads through this vision) </li></ul><ul><li>http://www.youtube.com/watch?v=WPg1TiXx83I&feature=related (0:19) </li></ul><ul><li>2) Situational Leadership (4 leadership styles, adopting the style based on the situation) </li></ul><ul><li>http://www.youtube.com/watch?v=vRIIT7QW5vc&feature=related (7:56) </li></ul><ul><li>“ leadership with them, not unto them”- Ken Blanchard </li></ul><ul><li>http://www.youtube.com/watch?v=M1uyU3YSqes&feature=relmfu (3:00) </li></ul><ul><li>3) Servant Leadership. Leading by serving others </li></ul><ul><li>Robert Greenleaf, the guru on servant leadership http://www.youtube.com/watch?v=OHd7s2OzpVI (9:50) </li></ul><ul><li>“ How can I serve you better, so that you can get your job done”- Scott Blanchard on servant leadership. </li></ul><ul><li>4) Transactional Leadership: ‘ This for that’ concept. You get something (reward) when you complete a task or transaction. http://www.youtube.com/watch?v=UdpEt2R9p1Y (2:25) </li></ul><ul><li>5) Transformational Leadership (Change Agent, transforming lives): </li></ul><ul><li>http://www.youtube.com/watch?v=xGXJCerWpLE&feature=related (1:04) </li></ul><ul><li>From a Christian Perspective http://www.youtube.com/watch?v=cZqVvbima2I&feature=related (7:20) </li></ul><ul><li>6) Charismatic Leadership (Someone who leads with his/her charms), two types </li></ul><ul><li>Crisis-Bases (like at times of war) </li></ul><ul><li>Visionary (during peaceful times) </li></ul><ul><li>http://www.youtube.com/watch?v=nwAztuTfeIo&feature=related (4:43) </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

15. Rules of Leadership <ul><li>The 13 rules of Leadership – Gen. Colin Powell </li></ul><ul><li>http://www.youtube.com/watch?v=C-vve55FDaU&feature=related (3:18) </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

16. Quiz <ul><li>1) What are some of the types of leadership? </li></ul><ul><li>Visionary </li></ul><ul><li>Ego-centric </li></ul><ul><li>Servant </li></ul><ul><li>Situational </li></ul><ul><li>Managerial </li></ul><ul><li>2) What are three major theories of leadership? </li></ul><ul><li>Trait </li></ul><ul><li>Contingency </li></ul><ul><li>Style </li></ul><ul><li>Scientific </li></ul><ul><li>Motivational </li></ul><ul><li>3) What are some good qualities of a leader? </li></ul><ul><li>Good Listener </li></ul><ul><li>Excellent Communication skills </li></ul><ul><li>Confident </li></ul><ul><li>Visionary </li></ul><ul><li>All of the above </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

17. Quiz Answers <ul><li>Answers to Q.1: a, c, d </li></ul><ul><li>Answers to Q.2: a, b, c </li></ul><ul><li>Answers to Q.3: e </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

18. Assessing Leadership Skills <ul><li>There are five practices of exemplary leadership (Kouzes, JM, Posner, BZ, 2001) </li></ul><ul><li>Challenging the process </li></ul><ul><li>Inspiring a Shared Vision </li></ul><ul><li>Enabling Others to Act </li></ul><ul><li>Modeling the Way </li></ul><ul><li>Encouraging the Heart </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting Sources: Kouzes, JM., Posner, BZ. Leadership Practices Inventory. Participant’s Workbook. 2001. Jossey-Bass/Pfeiffer.

19. Case Study <ul><li>Southwest Airlines </li></ul><ul><li>Written assignment </li></ul><ul><li>After reading the case study on Southwest Airlines (2 pages), write answers to the questions given below. (maximum 3 pages using this lecture provided on leadership, and other internet/library resources). </li></ul><ul><li>From the case, which leadership theories that was reviewed apply and why? (e.g Trait, Contingency, Alternative Leadership theory- Leadership as Cultural engineers etc) . </li></ul><ul><li>What are some of the leadership characteristics/qualities of Herb Kelleher, (the leader in this case)? </li></ul><ul><li>What are the type (s) of leadership styles ( e.g. situational, transformational etc) of the leader and managers in this case? Please Explain your answer. </li></ul><ul><li>Source: Kochan, Thomas A. Southwest Airlines. 1999. The Aspen Institute, Center for Business Education. Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, MIT Sloan School of Management. Internet. http://www.caseplace.org/d.asp?d=425 ) </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

20. Lessons of the Flying Geese <ul><li>http://www.powershow.com/view/158fea-Y2M0M/LESSONS_OF_THE_GEESE_flash_ppt_presentation (3:00) </li></ul><ul><li>Leadership Styles- The Geese, Eagle and Turkey </li></ul><ul><li>http://www.youtube.com/watch?v=DMuawiTn26Q&feature=related (6:14) </li></ul><ul><li>Different Versions on You Tube </li></ul><ul><li>http://www.youtube.com/watch?v=m4FkKrgxSl4&feature=related (3:17) </li></ul><ul><li>http://www.youtube.com/watch?v=dXL5M30A_sg (3:51) </li></ul>Ώ α Alpha & Omega Healthcare Management Consulting Matthew 10:31 New King James Version (NKJV) “ Do not fear therefore; you are of more value than many sparrows”. Matthew 10:29 New King James Version (NKJV) “ Are not two sparrows sold for a copper coin? And not one of them falls to the ground apart from your Father’s will”. Source: House Sparrrows http://en.wikipedia.org/wiki/House_Sparrow#cite_note-211

21. Famous Quotes from Great Leaders <ul><li>Great Quotes from Great Leaders </li></ul><ul><li>http://www.youtube.com/watch?v=ZCE_9hoRWlk&feature=related (3:57) </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

22. Summary <ul><li>What is Leadership? </li></ul><ul><li>Qualities of a good Leader </li></ul><ul><li>Leader vs Manager </li></ul><ul><li>Leadership Theories </li></ul><ul><li>Types of Leadership </li></ul><ul><li>Rules of Leadership </li></ul><ul><li>Assessing Leadership Skills </li></ul><ul><li>Lesson on Leadership from the Flying Geese </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

23. References <ul><li>1) Mathew, TM. Review of Organizational Behavior Theories Lecture, 2005. </li></ul><ul><li>2) Mathew, TM. Overview of Management Theories Lecture, 2009. Internet. http://www.youtube.com/watch?v=f-Zgiytfyk0 </li></ul><ul><li>3) Goleman, D. What Makes a Leader? Best of HBR. Harvard Business Review Press. 1998. </li></ul><ul><li>4) Rosenfeld, R.H. and Wilson, D.C. (1999) Managing Organizations: Text, Readings & Cases (2nd edn) London: McGraw-Hill </li></ul><ul><li>5) Kochan, Thomas A. Southwest Airlines. 1999. The Aspen Institute. </li></ul><ul><li>Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, MIT Sloan School of Management. Internet. http://www.caseplace.org/d.asp?d=425 </li></ul><ul><li>6) Kouzes, JM., Posner, BZ. Leadership Practices Inventory. Participant’s Workbook. 2001. Jossey-Bass/Pfeiffer. </li></ul><ul><li>7) A Celebration of Leadership (The Drucker Experience, Vol.16). Drucker School of Management. 2011. Internet. </li></ul><ul><li>http://www.youtube.com/watch?v=Ec-X2SEd27k </li></ul><ul><li>8) Texas Student Leadership Forum. 2009. Internet </li></ul><ul><li>http://www.youtube.com/watch?v=EKAMLBqSjz0&NR=1&feature=endscreen </li></ul><ul><li>9) The Top 10 Characteristics of a Leader. Business Minder.Net. 2008. Internet. </li></ul><ul><li>http://www.youtube.com/watch?feature=endscreen&v=silPtekoFqE&NR=1 </li></ul><ul><li>10) Leadership Qualities/Actions. 2009. The Chartered Institute of Personnel Development, UK. Internet. http://www.youtube.com/watch?v=CWglvWTsswE&feature=related </li></ul><ul><li>11) Developing a Leadership Style. What is the difference between Management and Leadership? 2012. Wall Street Journal. Internet. http://guides.wsj.com/management/developing-a-leadership-style/what-is-the-difference-between-management-and leadership/ </li></ul><ul><li>12) Dilbert’s Visionary Leadership. 2011 </li></ul><ul><li>http://www.youtube.com/watch?v=WPg1TiXx83I&feature=related </li></ul><ul><li>13) Situational Leadership. Black Hair Dye. 2009 </li></ul><ul><li>http://www.youtube.com/watch?v=vRIIT7QW5vc&feature=related </li></ul><ul><li>14) Situational Leadership II. Ken & Scott Blanchard. 2008. Internet. http://www.youtube.com/watch?v=M1uyU3YSqes&feature=relmfu </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

24. References Cont’d <ul><li>15) Servant Leadership Video Based on Robert Greenleaf’s Writings. Trainer’s Tool Chest, LLC. 2010. Internet. http://www.youtube.com/watch?v=OHd7s2OzpVI </li></ul><ul><li>16) Transactional Leadership. Society for Human Resources and Management (SHRM). 2010. Internet. http://www.youtube.com/watch?v=UdpEt2R9p1Y </li></ul><ul><li>17) Transformational Leadership. Boyd, L. 2010. Internet </li></ul><ul><li>http://www.youtube.com/watch?v=xGXJCerWpLE&feature=related </li></ul><ul><li>18) Transformational Leadership. Christian Chamber Northwest.com. 2011. Internet. http://www.youtube.com/watch?v=cZqVvbima2I&feature=related </li></ul><ul><li>19) Colin Powell’s 13 Rules of Leadership. 2007. Internet. http://www.youtube.com/watch?v=C-vve55FDaU&feature=related </li></ul><ul><li>20) Kumar, R. Leaders are Made, Not Born. 2009. Internet. http://www.youtube.com/watch?v=GA5sJWoKHyY&feature=related </li></ul><ul><li>21) McNeish, R.(1972). Lesons of the Geese .Internet . http://www.powershow.com/view/158fea-Y2M0M/LESSONS_OF_THE_GEESE_flash_ppt_presentation </li></ul><ul><li>22) Lum, M. Leadership Styles- Geese, Eagles & Turkeys. 2011 . Internet. http://www.coachingworks.com.my </li></ul><ul><li>23) Internet . http://www.youtube.com/watch?v=m4FkKrgxSl4&feature=related . 2011. </li></ul><ul><li>24) Pacitti M.. Geese Fly in V Formation,Why?. 2011. Internet. http://www.youtube.com/watch?v=dXL5M30A_sg </li></ul><ul><li>25) Sentenn Capital Investments. “Great Quote from Great Leaders”. 2009 . Internet. http://www.youtube.com/watch?v=ZCE_9hoRWlk&feature=related </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

25. Further Reading & Resources <ul><li>1) Goleman, D. What Makes a Leader? Best of HBR, Harvard Business Review. 1998. </li></ul><ul><li>2) Kotter, J.. Leading Change, Why Transformation Efforts Fail?. Best of HBR, Harvard Business </li></ul><ul><li>Review. 1998. </li></ul><ul><li>3) Handy, C. (1993). Understanding Organizations . 4 th Edn. London: Penguin. </li></ul><ul><li>4) Corbett, JM. (1994). Critical Cases in Organizational Behavior . Palgrave MacMillian </li></ul><ul><li>5) HBR’s 10 Best Reads on Leadership. 1 st Edition. Harvard Business Review Press. 2011. </li></ul><ul><li>6) Kouzes, JM, Posner, BZ. The Leadership Challenge, 4th Edition. John Wiley & Sons. 2007. </li></ul><ul><li>7) Heller, R. Learning to Lead. DK Publishing. 1999. </li></ul><ul><li>8) American Management Association (AMA) Leadership Books, Seminars and webinars </li></ul><ul><li>http://www.amanet.org/training/seminars/leadership-training.aspx </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

26. Questions/Comments α Ώ Alpha & Omega Healthcare Management Consulting

27. About the Presenter <ul><li>Dr. Mathew took MD degree from Vitebsk State Medical University, Vitebsk, Belarus. Permanent Registration with the Ministry of Health, Belarus to Practice Medicine; MPH from Drexel University, Philadelphia, USA and MBA from Warwick Business School, University of Warwick, Coventry, UK. </li></ul><ul><li>Dr. Mathew has over 10 years of experience in the healthcare industry in various sectors: Private, Public (Federal, State and Local), Academia and Non-profit). </li></ul><ul><li>Dr. Mathew is a member of the World Medical Association, European Medical Association, Russian American Medical Association, the UN-USA NJ Chapter and member of 50 groups and associations on Linkedin.com. </li></ul><ul><li>Dr. Mathew was a scholar to the Mid-Atlantic Health Leadership Institute, Johns Hopkins University, (2002-2003). </li></ul><ul><li>Dr. Mathew is a fellow and board Certified by the American Academy of Project Management and American Academy of Financial Management. </li></ul><ul><li>Dr. Mathew is the Founder, President and CEO of Alpha & Omega Healthcare Management Consulting www.alphanomega.info </li></ul><ul><li>Dr.Mathew can teach online with Moodle (Certificate of Completion) and has experience with several other learning management systems (eCollege, Blackboard etc). </li></ul><ul><li>In 2009, Dr. Mathew was nominated as a member to the </li></ul><ul><li>Global Advisory Board of the American Academy of Project Management ; the Editorial Advisory Committee of the Nation's Health- American Public Health Association's Newspaper and is a member of the Harvard Business Review Advisory Council . </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

28. About the Company <ul><li>Alpha & Omega Healthcare Management Consulting (Dr.Tripthi Mary Mathew, LLC) is full-service contractor providing broad spectrum of quality healthcare management services to Federal, State, Local Governments, Pharmaceuticals, Hospitals, Physician Offices, Academia and Non-Profit sector clients. </li></ul><ul><li>Alpha & Omega Healthcare Management Consulting was validated as a Micro, Small, Medium Enterprise (SME) by the European Commission under the FP7 framework (Research, Technology and Development) in 2011. </li></ul><ul><li>Alpha & Omega Healthcare Management Consulting is a United Nation’s Global Market Place (UNGM) registered vendor ( registration number is 192449) </li></ul><ul><li>It is also registered with UNOG (Vendor ID #82940, Level 1) </li></ul><ul><li>It is Registered with United Nation’s Development Business Directory Online http://www.devbusiness.com/directory.asp#4 </li></ul><ul><li>Alpha & Omega Healthcare Management Consulting is registered & certified with the State of New Jersey, Division of Revenue. It is also certified as a Small Business Enterprise (SBE), Minority and Woman (MWBE) Owned Business Enterprise by the State of New Jersey, Division of Minority and Women Business Development. The company is also registered globally with Dun and Bradstreet (DUNS number) and the U.S Federal Government in the Central Contractor Registry (CCR) and certified by Online Representation and Certification Application (ORCA). </li></ul><ul><li>Please see the services & services request form page on the company website at http://www.alphanomega.info for more details. </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting

29. Contact Info <ul><li>Tripthi M. Mathew, MD, MPH, MBA </li></ul><ul><li>President & CEO </li></ul><ul><li>Alpha & Omega Healthcare Management Consulting </li></ul><ul><li>31 Glenview Drive </li></ul><ul><li>West Orange, New Jersey 07052, USA </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul><ul><li>www.alphanomega.info ; www.tripthimathew.com </li></ul><ul><li>You can find us on </li></ul><ul><li>Facebook: http://www.facebook.com/pages/Alpha-Omega-Healthcare-Management-Consulting/97737166229 </li></ul><ul><li>Twitter: http://twitter.com/#!/TMMathew </li></ul><ul><li>Linkedin.com: http://www.linkedin.com/in/mathewtm </li></ul><ul><li>You Tube: http://www.youtube.com/user/DrMathewTM </li></ul><ul><li>Skype: DrTripthiM </li></ul><ul><li>Blogspot: http://tripthimathew.blogspot.com/ (Healthcare Industry- Professional Blog) </li></ul><ul><li>http://mathewtm.blogspot.com/ (Reflections- Personal Blog) </li></ul>α Ώ Alpha & Omega Healthcare Management Consulting