Data mashups xerox

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2
Problem
Prevention
1
Unconscious
Problem Mitigation
2
Value-added
Problem Mitigation
3
Self Service Problem
Management
4
Contact Centre
Proficiency
5
Analytics and
Automation
Problem Management
to Problem Prevention

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Data mashups xerox

1. Multi Channel PhoneChat Email Social Retail Apps Online Consumer Brand Consumer Printed Video

2. 2 Problem Prevention 1 Unconscious Problem Mitigation 2 Value-added Problem Mitigation 3 Self Service Problem Management 4 Contact Centre Proficiency 5 Analytics and Automation Problem Management to Problem Prevention

Hinweis der Redaktion

multi-channel, multi-touch point world.Tradition of direct one-to-one contactLove new touch pointsNavigate many touch pointsopportunity to delight the customer.customer experience.
Mapping the journey allows us to do something powerful,understand, predict and ultimately pre-empt Prevent calls save money. Reduce cost, improve experienceEmail setupReduce costListen and understand Big dataModelAnalytical tools