1. MARY ANN RODRIGUEZ
Jackson Heights, NY 11372 ● 646-894-4274 ● MaryannR2030@gmail.com
Results-driven professional with 10+ years of experience in administrative roles across various industries. Strong
office management, human resources and customer service skills. Solid organizational, interpersonal, time-management
and multitasking skills. Good team player with ability to develop strong relationships with associates, clients, and
management. Ability to grasp and understand various computer programs of moderate complexity. Possesses a high
degree of integrity and discretion in dealing with confidential matters.
Certified Microsoft Office Specialist, MS Office Suite: Word, Excel, PowerPoint, Outlook
QuickBooks, Lotus Notes, PeopleSoft, Donor Perfect
Fluent in Spanish Customer Service Prepare new hire packages
Internet Research Report Generation Database Management
Scheduling Associate Training Process Improvement
Event Coordination Client Relations Accounts Payable/Receivable
FORUM STAFFING SERVICES, New York, NY 01/2014 – Present
Administrative Assistant On-Call-Temp
Performs office administration functions: correspondence, meeting scheduling, calendar management, travel
arrangements, coordinating office moves and special events, and internet research.
Generates demographic reports from customer data for upper management.
AMERICAN GIRL STORE, New York, NY 11/2014 – 01/2015
Seasonal Guest Services Associate/Concierge
Used my excellent customer service skills, and professional demeanor to welcome over 500 customers’ daily.
Provided information to customers about our in-store products and other information as needed.
Responsible for opening/closing cash registers with $1500 to $2500 in cash.
Answered 6 line multi phones, booked breakfast, lunch and dinner reservations at the AG Café.
Performed concierge duties: answered phone inquiries and met face-to-face with customers.
Contacted customers regarding order pick up and logged-in all transactions.
Acted as doctor at AG Doll Hospital (examined broken dolls to determine costs and shipping rates).
Filled out hospital order form and forwarded broken dolls to repair department.
Received several recognition comments from customers’ for excellent customer service and pleasant demeanor
US TENNIS ASSOCIATION, New York, NY 08/2014 – 09/2014
Seasonal Administrative Assistant, Facility Operations
Welcomed vendors, visitors, suite attendees and addressed customer issues.
Answered all incoming calls and logged-in all requests for vendor’s suites.
Assist with overall facilities issues, preventative maintenance, and various repair requests. Worked with supervisor to
scheduled maids to comply with vendor’s request.
Generated weekly reports for management and followed up on pending issues.
JPMORGAN CHASE (Metro Tech), Brooklyn, NY 10/2011 – 11/2012
Customer Care Research Analyst, Intake Division
Researched resolution for mortgage loans/home equity accounts from customer inquiries through
Reviewed daily loans received at Intake Department, once fully executed, forwarded to proper work stream.
Serviced 20 loans a day, tracking supporting documentation and other information to validate all claims increase my
personal target by 10%.
Worked with key contacts to ensure correct action and documenting of all issues in current notes tacking.
Proactively maintained working knowledge of current procedures to facilitate research and provide resolutions.
Generated weekly reports and summarized/updated pertinent intake information.
Reviewed and evaluated letters/claims to determine proper work-streams, successfully processed over 200 cases.
professional experience continued…
2. MARY ANN RODRIGUEZ MaryannR2030@gmail.com Resume, Page 2
PSCH INCORPORATED, New York, NY 10/2010 – 02/2011
Executive Assistant to SVP of Business Development
Assisted SVP of Business Development and CFO with daily operations, calendar and expense reports answered 4
line multi phone.
Managed high volume of phone calls, emails and performed internet research.
Coordinated special events and workshops with Director Of Business Development.
Responsible for all registrations and shipment of materials to all hotel locations for all events.
NATIONAL EXECUTIVE SERVICE CORPS, New York, NY 05/2005 – 07/2008
Executive Assistant to SVP of Executive Search
Supported SVP of Executive Search with operations, including candidate search and internet research.
Supported recruiters with full life cycle recruiting process, including scheduling candidate interviews and answered a 6
line multi-phone, screened calls, and arranged travel as needed.
Updated and maintained executive search database, and applicant tracking system.
Generated update reports for recruiters/hiring managers and communicated with internal/external parties.
Coordinated Annual Gala Events with President and Development Director.
Answered 4-6 line multiple phone lines
In charge of Annual meetings and special events.
Prepared name badges, tent cards, etc. for workshops and meetings.
Provided onsite support for programs/workshops when necessary.
Reconcile attendees’ expense reports and vendor invoices for approval by SVP.
Assisted with relocation of company to new site.
JPMORGAN CHASE (Adecco), New York, NY 01/2001 – 05/2005
Job Development Specialist, Career Services-Outplacement Department
Researched database to identify talented candidates for external job opportunities.
Conducted daily searches of resumes with job descriptions provided from variety of corporations, not-for-profit
organizations, and search firms
Addressed applicants questions pertaining to job vacancies, provide information to staff on appropriate procedures for
filling out personnel-related forms.
Actively promoted client’s participation in Job Development database.
Support recruiting team with full life-cycle recruiting process, including scheduling on-site interviews.
Generated monthly reports summarizing status updates for recruiters and hiring managers.
Provided onsite staff support for job fairs and special events.
Prepared name badges and tent cards, etc. for job fairs.
Assisted with relocation of company to new site.
Trained new staff on all procedures and systems related to Job Development.
Volunteered and assisted program instructor with teaching Autistic adults (10) with instruction on typing, Microsoft
Word and Internet Explorer.
EDUCATION & TRAINING
Business Administration and Liberal Arts courses, Bernard Baruch College
Member, Coop Board
Member, Soka Gakkai International-Women Division Leader
JPMorgan Chase – Assisted Instructor with Autistic Adult program (4 years)