1. MARY ANN RODRIGUEZ
Jackson Heights, NY 11372 ● 646-894-4274 ● MaryannR2030@gmail.com
ADMINISTRATIVE PROFESSIONAL
Results-driven professional with 10+ years of experience in administrative roles across various industries. Strong
office management, human resources and customer service skills. Solid organizational, interpersonal, time-management
and multitasking skills. Good team player with ability to develop strong relationships with associates, clients, and
management. Ability to grasp and understand various computer programs of moderate complexity. Possesses a high
degree of integrity and discretion in dealing with confidential matters.
COMPUTER SKILLS
Certified Microsoft Office Specialist, MS Office Suite: Word, Excel, PowerPoint, Outlook
QuickBooks, Lotus Notes, PeopleSoft, Donor Perfect
KEY SKILLS
 Fluent in Spanish  Customer Service  Prepare new hire packages
 Internet Research  Report Generation  Database Management
 Scheduling  Associate Training  Process Improvement
 Event Coordination  Client Relations  Accounts Payable/Receivable
PROFESSIONAL EXPERIENCE
FORUM STAFFING SERVICES, New York, NY 01/2014 – Present
Administrative Assistant On-Call-Temp
 Performs office administration functions: correspondence, meeting scheduling, calendar management, travel
arrangements, coordinating office moves and special events, and internet research.
 Generates demographic reports from customer data for upper management.
AMERICAN GIRL STORE, New York, NY 11/2014 – 01/2015
Seasonal Guest Services Associate/Concierge
 Used my excellent customer service skills, and professional demeanor to welcome over 500 customers’ daily.
 Provided information to customers about our in-store products and other information as needed.
 Responsible for opening/closing cash registers with $1500 to $2500 in cash.
 Answered 6 line multi phones, booked breakfast, lunch and dinner reservations at the AG Café.
 Performed concierge duties: answered phone inquiries and met face-to-face with customers.
 Contacted customers regarding order pick up and logged-in all transactions.
 Acted as doctor at AG Doll Hospital (examined broken dolls to determine costs and shipping rates).
 Filled out hospital order form and forwarded broken dolls to repair department.
 Received several recognition comments from customers’ for excellent customer service and pleasant demeanor
US TENNIS ASSOCIATION, New York, NY 08/2014 – 09/2014
Seasonal Administrative Assistant, Facility Operations
 Welcomed vendors, visitors, suite attendees and addressed customer issues.
 Answered all incoming calls and logged-in all requests for vendor’s suites.
 Assist with overall facilities issues, preventative maintenance, and various repair requests. Worked with supervisor to
scheduled maids to comply with vendor’s request.
 Generated weekly reports for management and followed up on pending issues.
JPMORGAN CHASE (Metro Tech), Brooklyn, NY 10/2011 – 11/2012
Customer Care Research Analyst, Intake Division
 Researched resolution for mortgage loans/home equity accounts from customer inquiries through
“Look-Back” process.
 Reviewed daily loans received at Intake Department, once fully executed, forwarded to proper work stream.
 Serviced 20 loans a day, tracking supporting documentation and other information to validate all claims increase my
personal target by 10%.
 Worked with key contacts to ensure correct action and documenting of all issues in current notes tacking.
 Proactively maintained working knowledge of current procedures to facilitate research and provide resolutions.
 Generated weekly reports and summarized/updated pertinent intake information.
 Reviewed and evaluated letters/claims to determine proper work-streams, successfully processed over 200 cases.
professional experience continued…

2. MARY ANN RODRIGUEZ MaryannR2030@gmail.com Resume, Page 2
PSCH INCORPORATED, New York, NY 10/2010 – 02/2011
Executive Assistant to SVP of Business Development
 Assisted SVP of Business Development and CFO with daily operations, calendar and expense reports answered 4
line multi phone.
 Managed high volume of phone calls, emails and performed internet research.
 Coordinated special events and workshops with Director Of Business Development.
 Responsible for all registrations and shipment of materials to all hotel locations for all events.
NATIONAL EXECUTIVE SERVICE CORPS, New York, NY 05/2005 – 07/2008
Executive Assistant to SVP of Executive Search
 Supported SVP of Executive Search with operations, including candidate search and internet research.
 Supported recruiters with full life cycle recruiting process, including scheduling candidate interviews and answered a 6
line multi-phone, screened calls, and arranged travel as needed.
 Updated and maintained executive search database, and applicant tracking system.
 Generated update reports for recruiters/hiring managers and communicated with internal/external parties.
 Coordinated Annual Gala Events with President and Development Director.
 Answered 4-6 line multiple phone lines
 In charge of Annual meetings and special events.
 Prepared name badges, tent cards, etc. for workshops and meetings.
 Provided onsite support for programs/workshops when necessary.
 Reconcile attendees’ expense reports and vendor invoices for approval by SVP.
 Assisted with relocation of company to new site.
JPMORGAN CHASE (Adecco), New York, NY 01/2001 – 05/2005
Job Development Specialist, Career Services-Outplacement Department
 Researched database to identify talented candidates for external job opportunities.
 Conducted daily searches of resumes with job descriptions provided from variety of corporations, not-for-profit
organizations, and search firms
 Addressed applicants questions pertaining to job vacancies, provide information to staff on appropriate procedures for
filling out personnel-related forms.
 Actively promoted client’s participation in Job Development database.
 Support recruiting team with full life-cycle recruiting process, including scheduling on-site interviews.
 Generated monthly reports summarizing status updates for recruiters and hiring managers.
 Provided onsite staff support for job fairs and special events.
 Prepared name badges and tent cards, etc. for job fairs.
 Assisted with relocation of company to new site.
 Trained new staff on all procedures and systems related to Job Development.
 Volunteered and assisted program instructor with teaching Autistic adults (10) with instruction on typing, Microsoft
Word and Internet Explorer.
EDUCATION & TRAINING
Business Administration and Liberal Arts courses, Bernard Baruch College
VOLUNTEER WORK
Member, Coop Board
Member, Soka Gakkai International-Women Division Leader
JPMorgan Chase – Assisted Instructor with Autistic Adult program (4 years)