1. MARWA FIKRY RAMADAN
309 st Shoubra
Cairo, Egypt
Telephone: (202) 2009303
Mobile: (20) 01288366239
E-mail: marwa.fikry.r@gmail.com
OBJECTIVE
Seeking a job in a multinational and a reputable company where my
background and my experience can be well utilized.
EDUCATION
2005-2009 Helwan University Cairo, Egypt
Faculty of commerce & Business, Foreign trade
SKILLS
Computer Skills:
Excellent knowledge of Internet applications
Very good knowledge of MS Power Point and Access
Good knowledge of MS Word and Excel
Good knowledge of MS Windows
Language Skills:
Native language Arabic
Very Good command of both written and spoken English
EXPERIENCE
Jan10 – May10 Basic Business Skills Acquisition (BBSA) Cairo,
Egypt
Sponsored by the Future Generation Foundation (FGF)
Worked at AMIT software Company from February 2015 till
August 2015 as :
• Account Manager .
Maintain relationships with a specific number
of customers to ensure personal attention.
Maintaining account records such as order
history and forecasting reports.
Managing the account's budget and invoicing
the client.
Provide support if customers have questions,
concerns or requests, account executives will
relay their needs to the appropriate individual
or department within the company and follow
up with the customer.
Worked at Mobinil as customer service in many Departments from
2. June 2010 till February 2015
• New Line Activation
Verifying customer who got a new line from shop
and activate it.
• 110 Customer Service
Handling customers inquiries by clarifying
desired information, resolves problems,
technical query and clarifying promotions&
services.
• Back Office at MNP Department
Handling port in (customer requested to migrate
their dials to another operator & port out (customer
requested to migrate from other operators to
Mobinil.)
Handling related MNP mail inbox and Seibel
inbox.
Handling assigned tasks such as extracting mail
box.
Training
Developed Language and Computer Skills
Enhanced Presentation & Project Development Skills
Acquired Basic Business Skills including: Marketing, Sales,
Business Correspondence and Report Writing.
Alex Bank Administration Department for a month.
Electro Cable Egypt Co. Financial Management for three months.
World Class Customer Service.
ICDL" International Computer Driving License".
INTERESTS
Drawing, social activities and traveling
PERSONAL INFORMATION
Date of Birth: 23/06/1987
Marital Status: Single