How to track your SAP Processes

1. PROCESS TRACKING
MARTIN HOFMANN

2. 12.03.2016 | SAP InsideTrack Frankfurt 2016
PROCESS TRACKING
KNOWN FROM AMAZON OR PACKAGE TRANSPORT
PRACTICE
2

3. | SAP InsideTrack Frankfurt 2016 3
QUESTIONS TO ANSWER WITH PROCESS TRACKING
WHAT IS PROCESS TRACKING ?
Orga:
Select for the long running processes.
Customer („Package tracking“):
Where is my request?
How did it get processed already?
How long will the handling take?
How long takes the handling of a
customer request normally ?
(Team/Department)
How many requests were handled in
which time from which organisational unit ?
KPI Definition:
Process handling times for target
agreements with organisational units
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4.  End to end monitoring of a process
 A rocess is touching a lot
of technical components and organisational
units
 The reality is flexible and complex
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CHALLENGES
PROCESS ORIENTATION
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Scanning a
letter
Automated
Prechecking
Claim
handling
External
Systems
Decision
management
Request
processing
After-process
activities
Customer Request
Apply money for a
wheelchair
Online
Request
Letters
Letters
Data Storage
Checking
System
Claim
Department
 Customer
Request
Department
 Customer
CRM / BP
Partners
Checking
System

5.  Usage of the SAP Process Observer (it is for free )
 Creating a process definiton
 Every time an important activity is processed an event is created
 Every event has several attributes
 A rule framework decides which event, with certain attributes, is matched to
what kind of process step
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CHALLENGE ACCEPTED
HOW DID WE HANDLE THIS CHALLENGE ?

6.  Every event has a key
 We created serveral
BRF+ Rules in order to
calculate the key of the
predecessed business
object. For example:
The order number.
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FINDING THE RIGHT PROTOCOL INSTANCE FOR THE
EVENT

7. VISUALISATION

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ANALYSIS
LIVE

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INTERACTIVE DASHBOARDS - NO OWN ABAP CODE
LOCAL ANALYSIS
• Decision for a CDS Data Model (Core Data Services)
• code pushdown into the Database
• possiblity for a HANA Sidecar
• UI Generation through the SAP Web Dynpro Abap Floor Plan Manager (FPM)
DB
Table
DB
Table
View
DB
Table
View
View
View
View
View
View
View
FPM
SADL
CDS
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„CODING“ – DEMO
How to: http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/e0e02f60-8d95-3110-d69e-
ba02c60f679b?QuickLink=index&overridelayout=true&59180354379694

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CDS: WHAT YOU SHOULD KNOW ABOUT IT
DB
Table
DB
Table
View
DB
Table
View
View
View
View
View
View
View
• CDS are views and act as views
• Transport check of DDIC Objects
• Consistency check of DDIC Objects
• Viewmodels are growing rapidly

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CDS
VIEWMODEL

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CDS
Has a lot of benefits:
• Flexible
• Step by step coding
• Code pushdown / low overhead
• High usage possibilities:
• Source for FPM or Odata services
• Consumption in reports
• Easy to expose to BI
• Highly used in S/4HANA

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TAKE HOME MESSAGE
CDS:
- Structure your CDS view models with name restrictions
- Reuse of CDS only if necessary, not if possible
- Data transformations only at the top level views (performance)
- Never rename a CDS View after transport
- No cycles
FPM:
- If you have more then 10 items, don‘t visualise them as a pie chart. The pies are too
tiny for a selection.
- Listen to you users

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TAKE HOME MESSAGE
Process Observer:
- Use the enhancement spots (POC_INSTR , POC_MAIN)
- Make a nearly 1:1 relation between the process step and the steptype
Fiori:
- Create a paper prototype first
- Follow the SAP Fiori Guidelines (https://experience.sap.com/fiori-design/)
- Every beginning is difficult  you should have a (big) time buffer
- Document your code

16. VIELEN DANK FÜR IHRE
AUFMERKSAMKEIT
Thank you for
your attention !
Martin.Hofmann@sys.aok.de
Process Tracking

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SUMMARY ARCHITECTURE DATA MODEL
PROCESS TRACKING
central
ERP
CRM BI
PT-DB
ERP
Analysis with SAP
Design Studio
Extractor
PT
RF
PT
RF
PT
RF
local analysis
Event
PT
RF
Rule
Framework

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HANA-SIDECAR
LOCAL ANALYSIS
HANA
ERP
BI
Analysis
PT-DB
Sidecar
PT-DB
LT
Extractor
19

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HANA SIDECAR OPTION
PROCESS TRACKING
1. Online replication of the data into the HANA database
(Trigger based - by SAP Landscape Transformation)
2. The data request for the dashboards is redirected to the
HANA Database connection, instead of the local system
database connection
View
Take a deep dive, visit
HANA Sidecar Magic by
Thorsten Franz