2. Let’s Talk
The 2020 Workforce
Destroying the Case for
Performance
Management (sorry)
The HR Customer
Open Discussion
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3. The 2020 Workforce
To attract, develop and engage
employees, the 2020 workplace will
need to provide an intensely
personalized, social experience.
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4. The Times They are a Changin’
A Demographic Tsunami
Globalization
A Culture of
Connectivity
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5. Forward Thinking Practices
Social Recruiting
Social Learning
Accelerated
Leadership
Uber Connectedness
Developing Future
Talent v. Grading Past
Performance
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7. Killing the Sacred Cow
Then Now
Industrial workforce Knowledge-based workforce
Tasks are linear, binary Solutions require collaboration, creativity
Workers are fungible Skills are varied and specialized
Motivate incremental output Motivate ideas and innovations
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8. Stop the Madness
12% indicated that they do not receive feedback from their manager
regarding job performance
14% of employees say their performance appraisal conversation
offered meaningful and relevant feedback
Only 6% of CEOs thought their appraisals were effective
McKinsey research finds that only 16% of the 13,000 executives
interviewed believed their companies could tell high performers from
low performers
2012 US Employee Report on behalf of Cornerstone OnDemand
Leadership IQ, study of over 48,000 CEOs, Managers & Employees
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9. Toss out Some of the Bathwater
“It’s time to move away from grading past
performance and towards developing
talent.”
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10. The Other Side of the Story:
Is HR Ready?
Considerations:
Is your HR contact a police officer or an enabler of
talent? An administrator or business partner?
What type of influence does your HR customer have?
How is HR viewed by the business?
Who else can you build relationships with, without
alienating HR?
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11. Good Stuff
• Daniel Pink: Drive
TED: http://www.youtube.com/watch?v=rrkrvAUbU9Y
http://www.danpink.com/
• Sir Ken Robinson: Out of Our Minds and The Element
TED: http://www.youtube.com/watch?v=Ue9sAoFcyOU
http://sirkenrobinson.com/skr/
• PeopleResults blog: Current
• Alison Maitland & Peter Thomson: Future Work
• Jeanne Meister & Karie Willyerd: The 2020 Workplace and
http://2020workplace.com/blog/
• Marc Effron & Miriam Ort: One Page Talent Management and
http://www.onepagetalent.com/
• Jeremy Hope & Steve Player – Beyond Performance Management
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12. Keep in Touch!
Twitter: @MartaSteele and
@People_Results
LinkedIn: Marta Steele
PeopleResults : people-results.com
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