Presentation delivered by Toomas Saarsen at the BPM'2016 conference, Rio de Janeiro, 21 September 2016.

1. Toomas Saarsen
Marlon Dumas
University of Tartu, Estonia
Factors Affecting the
Sustained Use of
Process Models

2. Success factors -> sustained use
Research question:
What factors determine whether process models are
used in a sustained manner or only for the purposes
they were initially created?
Success factors:
Key elements that will ensure the sustained use of the process
model to proceed effectively and successfully.
Sustained use:
Regular and active use of a process model by multiple
stakeholders, including process workers, past the project or
initiative where the model was produced.
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3. Process
model use
Feedback
Content & Quality
Attitude
Trigger
Functionality
Organization
Process
Modelling
Tool,
Language
Process Model
User
Frame – objects and timeline
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4. Previous studies
Studies
Factors
x x x x x x x x
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x x x
x x x
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x x
x x
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Organization Modelling Model Tool User
Process
Modelling
Process
Model Use
Knowledge
Management
ManagementSupport
ClearGoalsandPurposes
SubjectiveNorms
ModellingExpertise
StakeholdersParticipation
InformationResources
ProjectManagement
ModellingMethodology
ModellingLanguage
ModellingTool
Richness
KnowledgeQuality
ValueofKnowledge
Structure
EaseofInterpretation
EaseofUse
Usefulness
Competence
Motivation
KnowledgeNetworking
Bandara et al. 2005 [9]
Raduescu et al. 2006 [29]
Rittgen 2010 [30]
Lu and Sadiq 2007 [31]
Nolte et al. 2013 [7]
Rosemannn 2006 [28]
Recker 2006 [15]
Mendling et al. 2010 [20]
Jennex and Olfman 2005 [14]
Jennex and Olfman 2006 [8]
Watson and Hewett 2006 [12]
Yew Wong 2005 [32]
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5. Case Studies
• Bank of Estonia
• Estonian Telecom
• Estonian Agricultural Registers and Information
• Elisa Estonia
1. Actual emphasis – activities->impact
2. Perceived importance – opinion/feedback
3. Actual use – user logs
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6. Factor
Management Support
Clear Goals and Purposes
Subjective Norms
Modelling Expertise
Stakeholders Participation
Information Resources
Project Management
Modelling Methodology
Modelling Language
Modelling Tool
Richness
Knowledge Quality
Value of Knowledge
Structure
Ease of Interpretation
Ease of Use
Usefulness
Competence
Motivation
Knowledge Networking
Assessment
1. Grade 2. Rank
Object
Organization
Modelling
Model
Tool
User
Process
model
3. Usage
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7. USER
Competence -> Motivation
ORGANIZATION
Management support
PROCESS MODEL
Structure
TOOL
Ease of use
PROCESS MODELING
Modelling Expertise
Sustained use
Findings
The initial models were too technical and of poor
quality, keeping in mind the wider audience
Our users grow along with BPM projects
The main thing we elaborated after the project
was the general structure of the model
… different types of reports and views
extracted from the process model for
consumption by a wide range of users
The active use of the model by the
management set an example to the rest of
the members of the organization
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8. Thank you!
Toomas.Saarsen@ut.ee
Marlon.Dumas@ut.ee