This document provides an overview of a presentation given by Jeff Holden of Marlabs, Inc. at the Remote Communications CIO Conference on May 16-17, 2011 in Calgary, Alberta. The presentation covered managed cloud services and balancing availability, performance, and security in a hybrid cloud environment. Marlabs is an IT services company headquartered in New Jersey with over 2,100 employees worldwide specializing in industries like banking, healthcare, energy, and utilities.

1. Remote Communications CIO Conference May 16-17, 2011 Calgary, Alberta Managed Cloud Services Balancing Availability, Performance and Security in a Hybrid Cloud Environment Jeff Holden Vice President, Energy & Utilities Marlabs, Inc.

2. Agenda

4. Headquartered in Piscataway, NJ

6. Public Sector

7. Healthcare & Life Sciences

8. Energy & Utilities

9. Airlines & Logistics

11. IBM, MSFT, Oracle

12. Dell, HP

13. IBI, QlikView, Teradata, MicroStrategy

16. Application Development

17. Application Maintenance & Support

18. Migration & Modernization

19. Knowledge Management

20. Collaboration

21. Application Portfolio Management

22. Strategy & Needs Analysis

23. Evaluation & Selection

24. Customization & Implementation

25. Maintenance & Support

26. Maturity Assessment & Solution Blueprint

27. Data Warehousing

28. ETL, Reporting & Analytics

29. Test Process Consulting

30. Functional Testing

31. Non-Functional Testing

32. Test Automation

33. End User Computing

34. Enterprise Data Center Services

35. Remote Infrastructure Services

36. Information Security Services

37. Cloud Services

42. Server Virtualization

43. Desktop Virtualization

44. Storage

45. WAN

46. FirewallMobility Corporate Custom Apps Office/ Productivity Apps Corporate OTS Apps Sys Admin / Monitor / Manage / Maintain Database IaaS Compute (Infrastructure-as-a-Service) CPU RAM DISK Network Based on NIST Definitions

47. Infrastructure-as-a-Service TRADITIONAL INFRASTRUCTURE INFRASTRUCTURE AS A SERVICE MODERATE TO HEAVY UTILIZATION LOW UTILIZATION HIGHLY AUTOMATED LITTLE TO NO AUTOMATION IT’S ALL ABOUT EFFICIENCY LOW SERVER TO IT STAFF RATIO HIGH SERVER TO IT STAFF RATIO STATIC DEPLOYMENT FOR PEAK SCALE DYNAMIC DEPLOYMENT FOR BALANCE FULLY PHYSICAL PHYSICAL AND VIRTUAL DIFFICULT PATH TO PAAS AND PUBLIC CLOUD PATH TO PAAS AND PUBLIC CLOUD

49. E-Mail

50. ERP

51. CRM

52. Collaboration

53. HRM

54. ECMSys Admin / Monitor / Manage / Maintain Database Compute CPU RAM DISK Network Based on NIST Definitions

55. Platform-as-a-Service TRADITIONAL PLATFORM PLATFORM AS A SERVICE APPLICATION SERVER, VMNETWORK, STORAGE, APP MAINTAINED FOR YOU PATCH, SERVICE RELEASE, NEW VERSION IT’S ALL ABOUT THE APPLICATION ASSEMBLY REQUIRED READY-MADE SERVICES CUSTOM, INCONSISTENT STANDARDIZED STATIC DEPLOYMENT FOR PEAK SCALE ON-DEMAND SCALE BUILT TO AVOID AND RECOVER FROM FAILURE BUILT TO EXPECT AND WITHSTAND FAILURE

56. The benefits of the cloud are compelling , but what is the right answer for your business? Public, Private, or Hybrid?

57. Public vs Private Cloud No 4% Will your enterprise be pursuing a private cloud computing strategy by 2012? Maybe 20% Yes 76% Gartner, Private Cloud Computing Plans From Conference Polls, Thomas Bittman, 4/30/2010

58. Public vs Private Cloud Neither 11% Don’t know 6% More public 8% More private 75% Through 2012, how will your IT organization invest in cloud computing? Gartner, Private Cloud Computing Plans From Conference Polls, Thomas Bittman, 4/30/2010

59. Public vs Private Cloud Public Cloud Private Cloud Global Delivery Availability Standardization Access to Expertise On-Demand Elasticity Scalability Automation Uniformity Outage Impact Potential Shared Environment Global Delivery Availability Standardization Access to Expertise On-Demand Elasticity Scalability Automation Customization Outage Impact Control Private Environment

60. Hybrid Cloud Hybrid Cloud Public Cloud Private Cloud Global Delivery Availability Standardization Access to Expertise On-Demand Elasticity Scalability Automation Uniformity Outage Impact Potential Shared Environment Global Delivery Availability Standardization Access to Expertise On-Demand Elasticity Scalability Automation Customization Outage Impact Control Private Environment

62. Balanced Use ModelPlaces Systems and Applications appropriately in private and public cloud infrastructures according to key factorsHybrid Cloud

63. Hybrid Cloud On Demand Temp. Storage Core Legacy Systems INTERNET Hosted Private Data Center VPN BI Platform Collaboration Tools Development Env. Web 2.0 Platforms .NET .NET .NET .NET Remote Users / Partners

65. Realistic - Acknowledges that not all IT resources can/should exist in public clouds today -- and some may never exist there.

66. Managed Risk - Manages compliance issues, performance requirements, and security restrictions.

68. Collaborate with Off-Prem. & Partner Teams

69. “Follow the Sun” support

70. 24X7X365

71. Continuous Monitoring

72. Disaster Recovery

73. Geographic Flexibility

74. Recovery SLA’s

75. Data Privacy

76. Data Security

77. Access Controls

79. Reduced Energy Consumption

80. Simplify end user devices

81. Extend access to all corporate IT assets

82. Virtual office / desktop accessible from anywhere

83. Uniform delivery

84. Increased Utilization

85. Virtualized Provisioning

86. Increase ROI…Lower TCO

87. Platform Standardization

90. Readiness of your organization to embrace the cloud

91. Application compatibility review

92. Review infrastructure needs like hardware, network, security, back up, disaster management etc.

93. Defining SLA requirements.

96. Application Standardization

97. Performance & Scalability Optimization

98. Multi Tenancy Enablement (if applicable)

100. Virtualization

101. Tools Infrastructure

102. Service Delivery Automation

104. Metrics and Reporting

105. SLA Enforcement

106. Response and Escalation Matrix

107. Change Management

109. Do Not Try This at Home…. Partner With a Trusted Advisor SOMEONE WHO: 1 2 3 4 Understands your industry and your business Has IT expertise and the right skill sets for your application pool Can create the right IT solution for your business Lets you focus on what matters most, your business

110. For more information on Marlabs’ Service Offerings and for the complete presentation on Cloud Services, Contact Marlabs Marlabs Inc. 1 Corporate Place South Piscataway, NJ 08854 info@marlabs.com marketing@marlabs.com 732-694-1000

111. Remote Communications CIO Conference May 16-17, 2011 Calgary, Alberta Thank You Jeff Holden Vice President, Energy & Utilities Marlabs, Inc.