Marlabs Capability Overview: Insurance

2. • Founded in 1996 • 2100+ employees • Consistent year-on-year revenue growth • 100+ blue-chip clients across multiple verticals • IP driven global consulting and software services • Headquarters in Piscataway, NJ – USA • Global delivery headquarters in Bangalore, India • CMMI Level 5 and ISO/IEC 27001: 2013 certified Marlabs Snapshot 2 Global Locations Strategic PartnershipsAwards and Recognition Verticals Serviced Overview 35% 22% 9% 23% 11% Banking, Finance, Insurance Media & Education Transportation & Logistics Healthcare & Life Sciences Retail & Others

3. Global presence to drive speed and value Key locations 3 Marlabs Corporate HQ: One Corporate Place South, Piscataway NJ • Global Data Center • Network Operations Center • Sales, Acct. Management & Operations Support • Onshore Development Center Marlabs North American Training Facility Broadhead Road, Bethlehem, PA • Global Training Facility • Multi-Discipline Center of Excellence • Onshore Development Center • DR Data Center Global Development Center BWTC, Bangalore, India • Global Development Center • Multi Discipline Center of Excellence • Asia-Pacific Data Center • Network Operations Center Global Development & Training Center Udayaravi Road, Mysore, India • Global IV&V Center and CoE • Asia-Pacific Training Facility • Global Development Center Global Development Center & CoE Infopark, Kochi, India • Global Development Center • Centers of Excellence

4. Partners in our success Customers 4 Media & Education Banking, Financial Services, Insurance Healthcare & Life Sciences Logistics & Hospitality Retail & others

5. Secure, scalable & state-of-the-art Infrastructure 5 • 20,000 Sq. Ft. of infrastructure area (option to expand) • N+1 infrastructure topography • Dual and diverse power feed • Lit with multi-entrance fiber rings • State-of-the-art backup system & power unit • Redundant service providers for guaranteed network uptime • Dedicated secure channel • VLAN for ODC isolation with selective access using ODC gateway • Restricted access monitored by card and CCTV • Two factor authentication and biometric finger print scan • Advance intrusion prevention capabilities • ISO 27001 compliant information security practices • Full disaster recovery for hosted applications • FM200 fire suspension system for complete protection • Multisite Network Operations Center (NOC) for monitoring and management • Scalability and extending T1/T3 circuit to alternate DR sites SSAE 16 Type II Compliant Data Center, Piscataway, NJ Guaranteed Security Disaster Recovery

7. The expertise driving our solutions and services Centers of Excellence 7 • Improve legacy and proprietary Integration with current solutions/software • Positive impact on usability and architecture decisions among project teams • Increase overall user adoption • Implement the best practices for the development of solutions • Promote cross-platform flexibility • Rapid scale up for project requirements Marlabs Centers of Excellence (CoE) Primary objectives Industrialized assets and methods Innovation Architecture based on cost/benefit analysis Skills and Resources Alliance ecosystem Microsoft Java/ Open Source Digital Asset Management (DAM) Testing DW/BI & Analytics Mobile Infrastructure, Security & Cloud UI/UX ERP/ CRM Guidewire

8. Center Of Excellence - Objectives Insurance Industry Capability

9. Extending Across the Life Cycle Technology Application reengineering Application integration frameworks Application testing Document imaging Workflow automation Legacy systems conversion/migration EDI automation Knowledge processes Claims servicing Medical records review Claims audit analysis Case management / utilization review Litigation management Industry Credentials 9

10. Web-based Software Suite • Electronic management of Workers’ Comp. Claims • Injury Report through Case Management, Note Entry, Bill Processing and Payment and Reporting • Reduces administrative and indemnity related costs. Use out-of-the-box or customized • Automates Claims Management processes • Over 40 standard reports and hundreds of custom reports • Robust financial management capabilities • Import bank statements, balance and reconcile accounts • Automatic EDI including “changes only” transmission Technology: .NET, XML, AJAX, SQL Server, Crystal Reports Hosted application model Marlabs MCO Central Marlabs Product: Workers’ Comp 10

11. Rapid Deployment Framework •Case management including budgeting and document management •Electronic submission and processing of law firm bills •Routing of bills for review and payment •Reporting and analytics from billing data and case details: metrics by individual, case and firm Benefits •Reduces time to solution development •Implementation of cost and budgetary controls •Cost trends for analytics and forecasts •Early detection of billing errors •Streamlined bills review and approval processes, early detection of billing errors •Elimination of manual processes •Increased collaboration between claims representatives and law firms •Clear financial and operational benefits Key features •Law firm selection to help in sending work to best performers and preferred firms •Matter management uncovers developing litigation trends to settle matters early •Technology automation results in multiple gains across the claims department Optimized Case Litigation Marlabs Case Central Marlabs Product: Litigation mgmt. 11

12. Center Of Excellence - ObjectivesGuidewire Practice Overview 12 PolicyCenter BillingCenter ClaimCenter SCRUM based methodology Platform: Data Model, UI, Business Rules, APIs Requirements Solicitation Data Migration & Conversion Configuration Integration Testing CONTEXTOFFERINGS Mobile and portal apps that expose Guidewire online

13. Center Of Excellence - Objectives OFFERINGS COMPONENTS TECHNOLOGI ES Data Migration & Conversion  Legacy database and Guidewire application DB analysis  Gap analysis and mapping of database entities  Creation of ETL methodologies and staging tables  Converting legacy data for Guidewire application DB  Data integration checks as per Guidewire application rules.  Post conversion validation and reconciliation  Report generation for all converted entities ETL- Informatica, PL/SQL, MS SQL Server, Oracle Configuration  Data model extension  Customization of the Guidewire base product  Implementation of security policies  Product model configuration  Creation of new business rules and processes  Activity patterns and assignment  Addition of roles, permissions and forms as needed  Definition of workflows GOSU, Java , J2EE, JavaScript, HTML Integration  Integration with external systems like: contact manager, ISO, policy admin, authentication, check printing, reporting, general ledger, medical bill review, geocoding service, billing admin  Web services, plugins  Messaging code  Document and form templates J2EE, Java, Web Services, HTML, XML Testing  Guidewire unit test cases based on lines of business  Creating test data for various lines of business  Automating functional testing by creating GOSU based framework for testing  Performance testing, user acceptance testing and system integration testing GOSU, Java, Web Services, ClaimCenter Our Guidewire Services 13

14. Client Project Stakeholders Customer Centric Blended Model Seamless execution and engagement 14 Client Executive Sponsor Client Program Manager Client Project Manager Client SME’s IT & Infrastructure Marlabs Executive Sponsor Marlabs Account Manager Business Analyst/ Lead Developer Technical Architect IT & Infrastructure Programmer/ Analysts Quality Assurance IT & Infrastructure Client Team Marlabs On-Site/Off-Site Team Marlabs Off-Shore Team • Strong Transition Mgmt. • Peer to Peer Communication • Defined Escalation Process Steering • Business Alignment • Work Prioritization • Metrics Monitoring Project Management Requirements/ Deliverables Task Monitoring & Control Project Status Issue Management Work Packages Technical Specs Project Lead / Manager Project Lead / Manager

15. Center Of Excellence - Objectives 15 CORE SYSTEM Workflow, Rules, Product Model EDGE FRAMEWORK MOBILE & PORTAL APPS Backend APIs App Assessment •Fitment with digital strategy •Planning and estimation Implementation •Solution installation •Full lifecycle approach Knowledge transfer •Enabling customer self sufficiency •Through training and mentoring Guidewire Mobility on the go: Mobile & Portals

16. 16  Regression Testing – Regression testing of user story or defect to ensure system integrity across staging/integration environments.  Conversion Testing – Execution of automated scripts to port and test converted data from the conversion DB to Guidewire DB and ensure data integrity of a policy in Guidewire system.  E2E Testing – Planning and executing end-to-end scenarios including data sets to test business flow on different test environments with tightly integrated up-streams and down-streams.  Security Testing – Validating roles & permissions spreadsheet aligned with access rights of a user/role/permission for screen/functionality, against the Guidewire system and testing of multiple end user access rights for each of the system functionalities.  Sprint Defect Testing – Testing user stories and associated defects along a sprint cycle.  Cross browser testing – Ensures uniform output on leading browsers like Firefox, Chrome, IE.  Cross device testing – Supporting testing on multiple mobile platforms and operating systems.  Repositories – Prebuilt test scenarios and defect repositories specific to Guidewire system.  Guidewire Upgrades – Supporting clients in testing upgrades from V6.0 to V7.0. Billing Roles& permissions Claims Policy Full suite of Guidewire QA offerings

17. Requirements Planning •Test Automation Strategy Document •Test Automation Plan and Effort Estimate •Test Automation Design Document •Scripting Standards Design & Develop •Automated Test Scripts •Function Libraries •Traceability Matrix •Status Reports Execution •Defects •Test Summary Report Review & Sign-Off Stringent Coding Standards Easy to maintain, Modular Easy of use, controllable execution & configurable Environment Variables and constants Configuration Files Object Repository Data Table Recovery Scenarios Clean up scripts DRIVERSCRIPTS Function Library Generic Function s Business Function s Extende d Function s ReportingandLogging Test Report Error Log Defect Reports Exception handling Statistics (gathered) Test Data 1 Test Data 2 Test Data 3 Output Data Test Report 1 Output Data Test Report 2 Output Data Test Report 3 Automation Frameworks Functional Decomposition, Library Architecture, Keyword-Driven, Data-Driven, Linear, Hybrid, BPT 17 Robust yet flexible automation framework

18. Rate calc specific macros Driver Script Rate Calc Driver Guidewire Rating Module Driver Script Generic functions Comparison function Results log Exception log Premium difference Actual results Mismatch log Rate Calc Specific Macros Rate Results Guidewire Results Results Viewer Input data Variables GUI objects 18 Navigation and Extraction functions Guidewire specific functions Automation to power rapid rates testing

19. Case Studies 19

20. Overview  The client is a provider of insurance and reinsurance services in US across personal and commercial lines.  The client identified the Guidewire platform to ease/support their claims, policy and billing processes.  Marlabs started the engagement in 2008 as their ‘Preferred Business Partner’ to support testing needs for ongoing maintenance releases, new Guidewire enhancement projects and Guidewire upgrades. Marlabs currently has about 30 resources supporting QA activities for various projects.  Marlabs has operated as a one stop shop for all testing needs of the client across the Guidewire product and legacy systems. Marlabs set up a testing center of excellence offshore for the client to cater to their multiple testing needs. Line of Business Personal/Commercial Lines Business Processes Claims, Policy, Billing, Registration, Endorsements, Mid-term Transactions, Underwriting File (Content Management), Underwriting Systems, Submission, Clearance, Underwriting, Rating, Quoting, Binding, Delinquency, Payments, Accounts, FNOL, Financials Testing Services Sprint/Defect Testing, Conversion Testing, System integration Testing, Manual/Automation Testing, Performance Testing, Regression Testing, E2E Testing Technology Flat File, Mainframe, SQL/Oracle, Execution only model Partial ownership model Trusted partnership  Delivery Model – Hybrid Onshore/offshore model, which resulted in low-cost testing  Engagement started with maintenance release testing  In 2010, took up more applications in Professional Liability Insurance space  Formed regression test repository across LOB to support maintenance releases  Engaged with test consulting for Insurance space  Introduced cost effective hybrid resourcing model  Started functional, automation and performance testing  Organized several best practices workshops  Global delivery model (onsite - offshore) established to support the client during onshore hours.  Moved to a managed services model  Jumpstarted UAT engagement in few LOBs  QA support for Portal program  Entry into reinsurance division From a Vendor to Partner 20 Testing CoE for a large insurer Marlabs – Case Study

21. Client Leading insurance group (the state's largest writer of Workers' Compensation and Personal Auto Insurance) Need Implementing Guidewire (PolicyCenter & BillingCenter) as part of 5 year initiative. Marlabs Solution  Analyzed current data model and identified custom changes to the model based on user requirements. Analyzed the current user interface and enhanced it to meet business needs.  Designed and developed the interface to integrate BillingCenter and PolicyCenter as well as BillingCenter to other applications.  Created user stories for each of the business requirements  Built/extended the design to accommodate changes to the base system  Identified individual components of the user story and broke it down into child stories  Designed entity models to represent the business components  Designed and implemented business rules for various business entities. Example: Account, Policy etc.  Implemented plug-ins provided in the base system based on the business requirement  Designed and developed workflow process to initiate time-bound actions  Developed unit test cases along with the development of each use case  Validated functional implementation of each feature against requirements specified for that feature as well as to validate the entire system for the end-to-end process.  Thoroughly verified correctness of configuration and tested all interfaces for proper data communication and processing  Performed functional testing of reports and document management  Completed Workers’ Comp and started Personal Auto. Worked closely with Guidewire. Integrated Guidewire with in-house rating, customer web interface for quotes and policies, and with Peoplesoft for AP and AR. Policies maintained in the mainframe legacy system for some time.  Conducted daily discussions/scrum meetings to track daily developments and identify and resolve any road blocks. Benefits  Successfully rolled out different LOB’s into new platform. Technology Platform BillingCenter, PolicyCenter, Quickest Professional (QTP), Rally, HP’s Quality Center (QC), SharePoint 21 Marlabs – Case Study Support for implementation of Guidewire (PolicyCenter & BillingCenter)

22. Client Group of property and casualty insurance companies Need  Implement new HP Exstream applications by converting old and existing documents that are currently generated through Documerg or other legacy applications. Marlabs Solution  Conducted requirements analysis phase to understand and gather information from all different types of focus groups and users. Analyzed existing workflows and tasks performed by users to design interactive documents for effective usability.  Created standards and consolidated specifications document templates based on the most common scenarios to reduce processing time and generate documents faster.  Created workflows for implementing new Exstream applications.  Converted raw data into usable XML files and schema. These XML files are then consumed by HP Exstream to generate different types of documents like PDF, TIFF, Postscript and live(DLF)  Created new live interactive documents to replace the current Letter system using HP Exstream design and production 8.0, HP Exstream Live 3.0. These live documents are capable of taking user input and upon submission delivering the documents to multiple output channels like Imaging/Archival, Production printers, Local print (if user needs to print locally), hand off documents to be attached to email and hand off information for creation of task flows and automated follow-ups.  This new system is a web application that allows the user to select any type of document, generate it and work on it and submit it for processing to multiple output channels. This is a one to one real time document processing. Benefits  Created applications that are easy to maintain and troubleshoot for the application owners team who oversee the maintenance after implementation.  Duly trained application owner team developers who will be supporting the applications after implementation.  Multiple document outputs - System generates document output types like PDF, TIFF, Postscript & DLF(Live document). Technology Platform HP Exstream, SQL, Oracle Database, Documerg, XML 22 Marlabs – Case Study Implementation of New Exstream applications

23. Client A global specialty provider of insurance and reinsurance Need  Client had an existing data warehouse and associated BI and reporting system across multiple LOBs (Lines of Business)/ products and wanted help with enhancing existing reports, creation of new complex reports.  The primary goal of this project was to provide the underwriting business with improved operational reports that have been standardized as much as possible across all Professional Liability Lines of Business Marlabs Solution Marlabs provided project development and support services for the entire Data Warehouse lifecycle i.e. Requirement Analysis, Design, Development, Unit Testing, QA Support and UAT Support for the below business line reports. 1. Business Bound Reports – to capture bound policies details 2. Hit Ratio Reports – to capture the hit ratio w.r.t submissions, quotes, declines as well as aggregated GWS. 3. Pipeline Reports – to capture In-Progress and renewal accounts 4. Policy Issuance Reports – to track all date related fields for bound policies 5. Administrative Reports – to help managers to check outstanding issues on bound accounts 6. Renewal Analysis Reports – to capture the rate at which the business is able to retain expired policies 7. Prospect Reports – to provide details of any prospective client Benefits  Standardized reporting has raised efficiency of reporting across all Master Lines of Business as well as in aggregating reporting required for upstream Management Information Systems.  Standardized data definitions across the various Professional Liability lines of business will additionally increase comparability of underwriting reporting overall. Technology Platform SQL Server, SSIS, SSRS, SSAS 23 Marlabs – Case Study Aggregated reporting for upstream Management Information Systems

24. Client A global specialty provider of insurance and reinsurance Need  Client had an existing data warehouse and associated BI and reporting system across multiple LOB (Lines of Business)/ products and wanted help with enhancing existing reports, creation of new complex reports.  The primary goal of this project was to improve the Cube processing performance. Marlabs Solution Marlabs supported the client in improving cube processing performance. The existing cube took around 10.5 hours to process . Consequently reports were being refreshed on a monthly basis whereas the business would have liked to have them on a daily basis. After performing optimization exercises the cube build time was reduced to 2-3 hours i.e. an improvement of more than 300%.  Cube partitions on measures/facts: Partitions on measures help efficiently process fact data and aggregations using multiple threads. By partitioning cube measures on the time and data source processing time was reduced.  Physical dimension tables: The existing cube structure was designed to process dimensions from a database view; with approximately 100 million records in the view. Cube dimension processing took approximately 5 hours 30mins. With physical preprocessed dimension tables (an ETL package to process the physical dimension) it took approx. 60 minutes.  Usage based optimization: Usage based optimization helped to build aggregations on partitions based on the history of queries sent to cubes.  Incremental processing: Processing only the most recent partition. Daily processing of the current/recent partitions and monthly processing of history partitions. Benefits  Faster and improved decision-making. Technology Platform SQL Server DB, SSIS, SSRS, SSASlien 24 Marlabs – Case Study Enhanced existing Reporting System for faster and improved decision-making.

25. Client Managed Care Provider Need  Streamline processing of workers’ compensation claims and increase productivity. Marlabs Solution  Implemented MCO Central™ solution for end to end claims management - injury reporting, medical bills and payments processing, case management, and financial accounting.  Including both short term and long term case management, MCO Central™ helps coordinate treatment, rehabilitation, and return to work.  The software tracks therapy and results as well as patient status.  MCO Central™ supports self -insured as well as insured employers.  Our client stays compliant through MCO Central™ functionality for regulatory filings and reports. Seamless communication between the MCO and BWC is achieved through an EDI interface.  By including features such as provider rating and by storing treatment information, the solution helps enhance timeliness and quality of treatment while lowering cost.  It also helps build internal benchmarks, track progress, and improve claims performance over time. Benefits  Reduction in data entry errors and decrease in the number of rejected bills.  Faster settlement of claims and bills resulting in improvement in the quality of service.  Significant increase in productivity and reduction in cost of treatment.  Speedier return to work. Technology Platform Microsoft Visual Studio .NET 2003, Windows 2000 Server, SourceGear Vault for source control, .NET Framework, SQL Server, Crystal Reports 25 Marlabs – Case Study End-to-End claims processing solution helps leading MCO achieve faster Return to Work

26. Client A leading US Insurance company Need  An integrated platform for the sourcing and delivery of legal services for litigated claims. Marlabs Solution  Built a comprehensive and workflow-enabled litigation management solution.  Using the system, plan information is itemized as per budget heads.  By storing litigation data over a period of time, solution provides an information repository for predictive trend analysis and reporting.  On receiving claims data, the system computes the ‘case management barometer’ for each firm  Enables the claims representative to activate the selected firm and add/modify ratings.  Integrated with the insurance company's case management system to enable a seamless end-to-end process. Benefits  Streamlines litigation management operations  Enables faster payments and improved service levels  Measures and raises law firm performance  Enhances process of selection of law firms  Brings down litigation cost - 20 % to 25% Technology Platform .NET, SQL Server, IIS 26 Marlabs – Case Study Integrating litigation management process and reducing litigation costs

27. 27 CMS G2 – Insurance/Securities Overview Technology & Environment : J2EE, Struts, Hibernate, Tomcat, Top-link, JQuery, Oracle, IntelliJ, WindowsLinux

28. Client Leader in Compliance and Learning Need  Customer was looking for a partner to verify their product by Manual and Automation testing Marlabs Solution  Marlabs did the entire test automation of the ‘Business System’ and ‘Online Center’ applications.  Marlabs also deployed qualified domain experts for conducting the Functional testing and test automation with Selenium and QTP functional testing tools to verify all the application features against functional specifications. Benefits  Increased the quality, performance and accuracy of the product / software.  Strengthened testing process.  Increased the test script maintainability.  Reduced total cost of ownership.  Decreased the cost of software testing.  Ensured availability of the history of defects.  Increased product stability.  Enabled easy code maintainability and reusability of scripts through automation.  Reduced test cycle.  Enhance software quality. Technology Platform Linux, PHP, Apache Tomcat, Flash, HTA, MySQL, Selenium 28 Marlabs – Case Study Manual and Automation Testing Reduces Total Testing Effort by 83%

29. Client Leader in Compliance and Learning Need  Customer was looking for a long-term partner to work closely with the their team for providing development, testing and maintenance for their portals and product portfolio. Marlabs Solution  The Marlabs team works closely with customer’s to provide end to end supportfor a large number of products including their key Compliance portal.  Engagement activitiesinclude:. • Requirements Analysis and estimation • Design • Coding (according to Industry Practices and customer’s Coding Standards) • Unit & Integration Testing • Bug fix support during QA and UAT phases • Maintain Technical and Configuration Documentations.  Marlabs completed the entire test automation of the ‘Business System’ and ‘Online Center’ applications.  Marlabs also deployed qualified domain experts for conducting the Functional testing and test automation with Selenium and QTP functional testing tools to verify all the application features against functional specifications. Benefits  Reduced total cost of ownership.  Decreased the cost of software testing by Increasing the quality, performance and accuracy of the product / software, test script maintainability and strengthened testing process.  Manual and Automation Testing Reduces Total Testing Effort by 83%  Ensured availability of the history of defects.  Enabled easy code maintainability and reusability of scriptsthrough automation. Technology Platform Linux, PHP, Apache Tomcat, Flash, HTA, MySQL, Selenium , Java/JEE, WebLogic , Struts framework, Oracle DB. 29 Marlabs – Case Study

30. Standing apart in the marketplace Value Proposition 30 Delivery Excellence Domain Expertise • Flexible, transparent, and mature engagement models • Seamless solution integration • Certification compliance • Robust Governance • Strong focus on emerging technologies • CoEs for technology proficiency • Best in class technology and security infrastructure Customer Centricity Investment In Talent • US based, IP driven organization with a digital technology focus • Flexible engagement models with global talent • Proven record of successful on-site, off-shore and blended engagements • Customized solutions and services • High competence levels in all technologies • Home grown algorithm for matching resources with customer’s unique need • Global training centers: Continuous quality improvement programs • High retention rates Higher Customer Satisfaction Excelling Employees Project Certainty Highest ROI and Value

31. Contact Us 31 USA New Jersey Marlabs Inc. (Global Headquarters) One Corporate Place South, Floor 3, Piscataway NJ 08854 - 6116 Tel: +1 (732) 694 1000 Fax: +1 (732) 465 0100 Email: contact@marlabs.com India Bangalore Marlabs Software (P) Ltd. Bagmane World Technology Center, 14th Floor, Citrine Block - 4, Marathahalli Outer Ring Road, Mahadevapura, Bangalore – 560 048 Tel: +91 (80) 67229400/700 Email: contact@marlabs.com Canada Marlabs Canada Incorporated 1235, Bay Street, Suite 400 Toronto Ontario M5R 3K4 Tel: +1 (416) 934 5005 Email: contact@marlabs.com Mysore Marlabs Software (P) Ltd. # 462, A & B Block, Udayaravi Road, Kuvempunagar, Mysore - 570023 Tel: +91 (821) 4000200 Email: contact@marlabs.com Marlabs Software (P) Ltd. # 469, A & B Block, Udayaravi Road, Kuvempunagar, Mysore - 570023 Tel: +91 (821) 4191450 Email: contact@marlabs.com Mexico Marlabs Technology Services Av. Patriotismo 229 Piso 8 Col. San Pedro de los Pinos Mexico, D. F. C. P. 03800 Tel: +1 (732) 694 1000 ext.6011 Email: contact@marlabs.com Kochi Marlabs Software (P) Ltd. "Athulya", 2nd Floor, Infopark Kusumagiri P.O. Kakkanad Kochi - 682 030 Email: contact@marlabs.com Marlabs Software (P) Ltd. Trans Asian Corporate Park, XIV/396-C, Seaport Airport Road, Chittethukara,Kakkanad Kochi - 682 037 Ph: +91 (484) 6062885/886 Email: contact@marlabs.com

32. THANK YOU 32

Marlabs Capability Overview: Insurance

Marlabs Capability Overview: Insurance

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