Marlabs Capabilities Overview: Telecom

2. • Founded in 1996 • 2100+ employees • Consistent year-on-year revenue growth • 100+ blue-chip clients across multiple verticals • IP driven global consulting and software services • Headquarters in Piscataway, NJ – USA • Global delivery headquarters in Bangalore, India • CMMI Level 5 and ISO/IEC 27001: 2013 certified Marlabs Snapshot 2 Global Locations Strategic PartnershipsAwards and Recognition Verticals Serviced Overview 35% 22% 9% 23% 11% Banking, Finance, Insurance Media & Education Transportation & Logistics Healthcare & Life Sciences Retail & Others

3. Global presence to drive speed and value Key locations 3 Marlabs Corporate HQ: One Corporate Place South, Piscataway NJ • Global Data Center • Network Operations Center • Sales, Acct. Management & Operations Support • Onshore Development Center Marlabs North American Training Facility Broadhead Road, Bethlehem, PA • Global Training Facility • Multi-Discipline Center of Excellence • Onshore Development Center • DR Data Center Global Development Center BWTC, Bangalore, India • Global Development Center • Multi Discipline Center of Excellence • Asia-Pacific Data Center • Network Operations Center Global Development & Training Center Udayaravi Road, Mysore, India • Global IV&V Center and CoE • Asia-Pacific Training Facility • Global Development Center Global Development Center & CoE Infopark, Kochi, India • Global Development Center • Centers of Excellence

4. Partners in our success Customers 4 Media & Education Banking, Financial Services, Insurance Healthcare & Life Sciences Logistics & Hospitality Retail & others

5. Secure, scalable & state-of-the-art Infrastructure 5 • 20,000 Sq. Ft. of infrastructure area (option to expand) • N+1 infrastructure topography • Dual and diverse power feed • Lit with multi-entrance fiber rings • State-of-the-art backup system & power unit • Redundant service providers for guaranteed network uptime • Dedicated secure channel • VLAN for ODC isolation with selective access using ODC gateway • Restricted access monitored by card and CCTV • Two factor authentication and biometric finger print scan • Advance intrusion prevention capabilities • ISO 27001 compliant information security practices • Full disaster recovery for hosted applications • FM200 fire suspension system for complete protection • Multisite Network Operations Center (NOC) for monitoring and management • Scalability and extending T1/T3 circuit to alternate DR sites SSAE 16 Type II Compliant Data Center, Piscataway, NJ Guaranteed Security Disaster Recovery

7. The expertise driving our solutions and services Centers of Excellence 7 • Improve legacy and proprietary Integration with current solutions/software • Positive impact on usability and architecture decisions among project teams • Increase overall user adoption • Implement the best practices for the development of solutions • Promote cross-platform flexibility • Rapid scale up for project requirements Marlabs Centers of Excellence (CoE) Primary objectives Industrialized assets and methods Innovation Architecture based on cost/benefit analysis Skills and Resources Alliance ecosystem Microsoft Java/ Open Source Digital Asset Management (DAM) Testing DW/BI & Analytics Mobile Infrastructure, Security & Cloud UI/UX ERP/ CRM

8. Client Project Stakeholders Customer Centric Blended Model Client Engagement 8 Client Executive Sponsor Client Program Manager Client Project Manager Client SME’s IT & Infrastructure Marlabs Executive Sponsor Marlabs Account Manager Business Analyst/ Lead Developer Technical Architect IT & Infrastructure Programmer/ Analysts Quality Assurance IT & Infrastructure Client Team Marlabs On-Site/Off-Site Team Marlabs Off-Shore Team • Strong Transition Mgmt. • Peer to Peer Communication • Defined Escalation Process Steering • Business Alignment • Work Prioritization • Metrics Monitoring Project Management Requirements/ Deliverables Task Monitoring & Control Project Status Issue Management Work Packages Technical Specs Project Lead / Manager Project Lead / Manager

9. Experience in Telecom Sector Marlabs 9 Working experience with several Fortune 500 Telecom Companies in the USA •Subscriber Management •Order Management & Billing •CRM •Network & OSS Integration 10+ years of exposure to Telecom IT systems and infrastructure: 50+ consultants with Telecommunications expertise

10. Center Of Excellence - Objectives Marlabs Service Offerings

11. Service Offerings Microsoft 11 Microsoft Dynamics Cloud Offerings SharePoint Portals & Collaboration Application Development & Maintenance Microsoft BI Data Warehouse, Big Data, Integration (SQL Server, SSIS) Microsoft CRM development & Migration Development Services for Azure, EC2 SharePoint Development Web Application Modernization to work with Mobile devices Custom Application Development Legacy Modernization SharePoint Governance and Migration SharePoint Testing Cloud Migration to Azure and EC2 Office365, Hosted CRM Microsoft Dynamics GP development & Migration R&D Services Reports, Analysis, Dashboards (RS/SS/Performance Point) SharePoint Integration, Power View, Power Pivot

12. Code Build Test DeployDevelopment Cycle JAVA Development Platform Continuous Integration (Hudson) IDE with Plugins (Eclipse) Monitoring Code Matrix (Sonar) Artifact (Nexus) Accelerators Secure Code Repository Core Components Email Alert Monitoring Availability Scalability Reliability SQL NoSQL Postgres Development Platform Java 12

13. Consulting SOA Certified Consultants equipped with framework Enterprise Transformation Strategy Framework for Application Portfolio Optimization Support from Offshore Technology Architects Implementation Oracle, IBM and TIBCO SOA Suites Experience Open Source Implementation Experience Partnerships with industry best SOA tool vendors EAI Experience Testing SOA Testing Expertise Open Source Testing Tools Expertise Enterprise Transformation, Legacy Migration and SOA Services Competencies 1. APO Through SOA 2. SOA Driven Integration 3. Legacy modernization 4. Marlabs SOA Reference Architecture Enterprise Transformation, Legacy Migration and SOA Capabilities 13

14. Overview DW, Business Intelligence & Analytics 14 Testing, Maintenance and Hosting Offerings BI Application Hosting BI on the cloud Batch Monitoring DWH Maintenance DWBI QA Solution Offerings Assessment Tool Kit • Templates • Checklists • Questionnaires ETL Data Validation Framework Ad-hoc Reporting Report Versioning Visualization Factory Feedback Interpretation Project Offerings • BI Roadmap • Dimensional Modeling • Tool Evaluation • Performance Tuning • SSIS • Informatica • DataStage • SSRS/SSAS • MicroStrategy • IBM Cognos • Webfocus • Oracle BIEE • SAP BO • Xcelsius • Performance Point Services • Dundas • QlikView • Fusion Charts • SAS • SPSS • R • Quiterian Service Areas Assessments And Consulting Data Warehousing Reporting , Analysis & Mobile Dashboards And Visualizations Analytics Backbone Offerings (Data Layer) Oracle SQL Server DB2 MySQL Teradata Appliances (Netezza/Exadata/Aster) MasterDataManagement,DataGovernanceandDataStewardship EnterprisePerformanceManagement(Hyperion)

15. MDM – Central to the BI Program Marlabs - DWBI 15 DATA Operational Data Mart SYSTEMS B2B Integration & External Systems Internal Systems MDM Proprietary Data Non-Proprietary Data - Entity Version Control - Hierarchy Version Control - Data Stewardship Governance - Data De-duplication - Event Management - Workflow - Data Quality EnterpriseintegrationPlatform (SOA,ESBetc.) Meta data & Business Rules Hierarchies Master Data Store OLAP SYSTEM Data Warehouse - Analytics - Reporting - Adhoc Reporting - Alerts & Notifications - Advanced visualizations ETL Layer ETL Layer

16. • Knowledge Repository • Process Repository • Test Lifecycle Processes • Standards, Templates, Checklists, Best Practices • Open Source Tools: Test Management, Automation, Performance, DWH BI testing • Commercial Tools: HP, IBM, Microsoft, MicroFocus, Neotys, • Reusable Frameworks: Test Automation, DWH BI, Mobile testing Overview Testing Services 16 Domain Expertise & Repositories Standardized Processes / Tools and Frameworks Airline& Transportations BFSI Education Energy & UtilityHealthcare & Life SciencesMedia ManufacturingTelecomRetail • TCoE Implementation • Test Improvements Roadmap • Test Process Consulting Transformation Services • Product Testing • Mobile Testing • Performance Testing • BI DWH Testing • Test Automation • End-to-End Testing • Regression Testing • Functional Testing System Integration Testing Specialized Services

18. Offerings overview UI/UX – Usability Engineering 18 UX Strategist for social media Web Analytics and SEO UX strategy for DAMs solutions Web and Mobile User Experience Design Software Development using UX Methodologies Expert Usability Review Services Quality Planning and User Advocacy Consulting and Training IA UI UX Responsive Design Interactive Design Usability

19. Digital Asset Management (DAM) Offerings & Expertise 19 Advocacy and Advisory Digital Asset Management Maturity Analysis Rapid DAM assessment Workflow/Strategy Creating a DAM Business Case and Use Cases Selecting DAM Vendors (Consulting) Documentation and Training 24x7 DAM Maintenance Support Review DAM Contracts and Service Level Agreements Asset and Metadata Migrations Asset Deduplication Permissions, Rights and Talent Management User Experience (UX)  100% Vendor agnostic approach  Thought leadership with more than 170+ articles and 130+ audio podcasts  Deep understanding of Digital Asset Management  Purpose driven team with strong commitment and delivery excellence  Flexible costing models.

20. End-to-end capability in SAP applications SAP Solutions/Services 20 Global Implementation Partner in SAP Mobility on HANA, Global Application Support & Maintenance, Global template rollouts, Enhancement/development projects, Application performance tuning, Archiving. ABAP development, SAP Net Weaver Gateway, Basis, Security & GRC, BW, Business Objects(BOBJ), HANA development, Enterprise Portal (EP), SAP Mobility applications development (SMP 4.0 with UI5/FIORI, UX, Gateway) Sales & Distribution, MM, FI/CO, PP, HCM, CRM, SCM-QM, SCM-PM, APO  Business Analysis  Planning and Blueprinting  Gap Analysis and Fitment Analysis  Migration Study  Project Scoping and Sizing  Project Management  Functional Consulting  Customization.  Technical Development (ABAP, HANA,BASIS Support, EP, BW/BO)  Enhancement/ Development  Data Migration  Offshore Technical  Services Integration of SAP  ERP with Other Systems  Data Archiving  Performance Fine tuning  Testing projects in SAP  Application Maintenance & Support, 24*7 support  Enhancements / CRs  Template Roll-out  Troubleshooting,  Fine Tuning of  Configuration. Programs  User Education & Training PRE- IMPLEMENTATION SERVICES OTHER SERVICES IMPLEMENTATION SERVICES POST IMPLEMENTATION SERVICES SERVICE AREAS FUNCTIONAL SKILLS TECHNICAL SKILLS

21. Managed Infrastructure Services Comprehensive Support of Your Environment 21 Managed Hosting Services • Packaged Application hosting services • Custom Application hosting services Remote Infrastructure Management Services • IT Service Desk • Enterprise Monitoring Services • Managed Email Services • Server Management • Network Management • Database Management • Virtual Desktop Infrastructure Management Cloud Services • Application migration to Cloud • Managed Cloud Services • Hybrid Cloud Implementation • Cloud DR • Microsoft Office 365 Services Tech Platforms: Windows , IBM (AIX), Oracle , Solaris, Linux, VMware, Xen, Parallels, MS Hyper –V, Citrix SLAs: Availability SLA ResponseSLA Resolution SLA Tools: Tivoli,BMC Patrol, Nagios, Solarwinds , MRTG, Symantec, Veeam , Operations Manager , SCCM, WSUS Partner Leverage: Microsoft Gold Partner VMware Solution Provider Oracle Gold Partner IBM Business Partner AWS Technology Partner Solution Accelerators: OneConsole Platform CMAT

22. Managed Cloud Services Cloud Management and Monitoring Framework 22 Cloud Assessment and Consultation Services Application & Data Migration Services Private Cloud Implementation Services Hybrid Cloud Implementation Services Virtualization Provisioning and Management Services 24X7 Monitoring, Maintenance and Support Proprietary Cloud Management and Monitoring Framework (CMMF)

23. Cyber Security Management Services Overview 23 Information Security Risk Assessment •Health Care •Financial •Education •Manufacturing Vulnerability Assessment •Vulnerability Scanning •Network Unreality Assessment •Web Application Security Scanning •Penetration Testing •Wireless Security Assessment Cyber Security Policy Development Cyber Security Incident Management Planning Security Awareness, Training, and Education Cyber Threat Management Service •Network Security Monitoring •Vulnerability Assessment •Log Collection, Aggregation, and Analysis •Security Device Monitoring •Cyber Security Incident Management Cyber Security Staff Augmentation Cyber Security Check-up Services •Business partner & vendor risk assessment planning •Cyber Security Policy Review & Development •Secure disposal Assessment & Planning •Cyber Security Awareness and Training •Cyber Security and Performance Monitoring Tiger Team •Intrusion Detection/Prevent Device Tuning

24. Case Studies

25. Marlabs Case Study Client International Telecom Company Need Unify the messaging infrastructure and user interfaces of multiple ticketing/messaging systems used by Client. Marlabs Solution  One Console is a Dashboard Application which has several widgets such as FM Dashboard, TT Dashboard, GIS Widget, FM Summary, TT Summary, etc…  The user could track a Fault Message (FM), or Trouble Ticket (TT) as a grid view and in the location in map.  Also several actions could be performed on the grid view data such as: Acknowledge, Clear, Validate, Associate etc.  Marlabs overcame many challenges in this projects like heavy load and edge condition latency, supporting of dynamic plug-in features, The data coming from different systems to support standard formats, The entire data/messages should be available to the end users one single UI based on dynamically defined dimensions, roles and responsibilities. Benefits  Enabled a unified infrastructure for events and services  Assured data integrity  High user adoption. Technology Platform Silverlight, ASP.NET MVC, JQuery/Ext JS, WCF 25

26. Marlabs Case Study Client Leading Broadband Data Management Company Need Build an integrated SharePoint based portal that could be used by customers, partners, and internal users worldwide. Marlabs Solution  Migrated from their existing SharePoint instance from 2003 to 2007.  Strengthened security procedures, redesigned the SharePoint portal, and improved site structure.  Individual sites were created for each of their business units based on common standards  Designed taxonomy for document management that was driven by search and simple navigation, and based on the Google directory structure.  Simplified metadata structure and implemented document security at the metadata level. Benefits  Built our own migration tools and delivered additional savings by avoiding purchase of third-party software.  Simplified infrastructure management through single content platform.  Facilitated secure and controlled exchange of key documents.  Enhanced customer satisfaction through faster access to information.  Raised business performance through accelerated sharing of knowledge. Technology Platform SharePoint 2007, Documentum 5.25, ISA Server 2006, SQL Server 2008 26

27. Other Case Studies

28. Ordering, Billing and Contact Management System The Need: Ordering system for Provisioning Orders, Interfacing with Billing System Marlabs Solution: Project includes ordering system, and interface with external billing system through billing APIs. Also uses transaction management using Tuxedo. Technology: HP-UX, Oracle 8i, Pro* C, C++, Cobol, Developer 2000, Shell Scripts Benefits: Easy access to various information and simplified administration Do Not Call Telemarketer System The Need: Access registry for getting contact details Marlabs Solution: Developed application for accessing registry for obtaining contact information of consumers registered with the Do Not Call System. Also worked on encryption, FTP, Email, MSMQ Messaging Services Technology: Visual Studio.Net, ASP.Net, CML, XSL, ADO.Net, MSMQ Benefits: Smooth access to various operation AT & T HelpNow Easy Access The Need: Managing User IDs Marlabs Solution: Developed web application for managing user ids. It provides automated password resets using the MVC framework. Technology: WebSphere 3.0, Visual Age, SSL, JDBC 2.0, DB2 5.1, Windows 2000, AIX Benefits: Automation and simplified approach Summary of Case Studies (Slide 1 of 4) eBusiness Management Tool The Need: Creation of New User Interface Marlabs Solution: Increases the speed and ease of changes required by Nextel’s Public Store and Custom Aisles monthly promotions. The project encompasses both the creation of a new user-interface, giving internal Nextel users the ability to launch web changes directly, and the redesign of the underlying database schemas utilized by the Public Store and Custom Aisles. Technology: Oracle, Unix, Java, XML, Javascript, JSP, EJB, Struts, Log4J, WebSphere Benefits: Enabled internal users to launch web changes directly. Nexel Comm Marlabs Case Study

29. IP Orders The Need: IP Orders for different Circuit speeds Marlabs Solution: Developed an end to end application to take IP orders for different circuit speeds. Used to take orders, make quotes, and provision requirements once customers sign contracts. Automate orders invoice to billing system and emails. Process of order completion is streamlined. Get real time pricing for circuit speeds. Available to company partners through external website. Technology: Windows NT, Oracle, XML, Dhtml, JavaScript, Visual Interdev, ASP Benefits: Getting real-time pricing for Circuit speeds Cable & Wireless Hosting Order Tool The Need: Tool for CW to capture sales order Marlabs Solution: Captures sales order for web hosting. Based on region, pricing is calculated. Created reports for sales tracking, status, email for management automated Technology: Windows NT, Oracle, XML, Dhtml, JavaScript, Visual Interdev, ASP Benefits: Simplified hosting tool Summary of Case Studies (Slide 2 of 4) Integrated on Demand The Need: Insert/ update/ delete mobile code blocks into required tables Marlabs Solution: Automated National Translation System, used by Sprint PCS to insert/update/delete mobile code blocks into required tables/forms for a switch. Insert info about ADC and new trunk groups into the switch database(s). Add/delete/modify info about new switch/switch elements to Sprint network. Insert/modify/delete local calling area (LCA) info for a switch Technology: Oracle 8x, Java, XML, C++, Perl Script, Rational Rose, Korn Shell Scripts Benefits: Simplified operation Integrating network components The Need: Developing application with disparate networks Marlabs Solution: This application was developed by Sprint to consolidate business' disparate networks and to provide homes and businesses with virtually unlimited bandwidth over a single existing connection, delivering simultaneous voice, video and data services. Technology: C++, XML, Java, Solaris, AIX, Corba, Visibroker, Weblogic, JavaBeans Benefits: This application was delivered in several phases and used cutting edge technology Sprint Marlabs Case Study

30. Information retrieval The Need: Features like calling forwarding, call waiting and carrier change can be administered using this application Marlabs Solution: STORC is a web-based application used to retrieve/update information pertaining to a telephone number from the telephone switch. Information can be compared with billing and ordering systems. Reports are generated using JDBC to monitor switch performance. ISDN is a web-based application used for troubleshooting an ISDN line. Characteristics like loopqual, signal quality are tested using this application Technology: Linux 7.2, Oracle, Shell Scripting, Xml, Xsl, JavaScript, iPlanet 6.0 Benefits: Simplified operation Verizon Sales Negotiation System The Need: Customer care application for 75 sites Marlabs Solution: Customer care application that will be deployed to over 75 sites. SSNS provides 1200 residential call center consultants full access to issue customer request activity, and thousand of other customer care features including perform credit checks, automatically quote rates calculations, perform needs based selling using an expert engine. DB2 on mainframe is used to stores customer account info and is updated from Unix environment using Unix mainframe adapter. Technology: Solaris 2.8, Sybase, DB2, X Motif, MQ Series, C, C++, Perl, Shell Script Benefits: Ease of operation Summary of Case Studies (Slide 3 of 4) Integrated SharePoint Portal Lowers Costs and IncreasesLevel of Collaboration The Need: Build an integrated SharePoint based portal Marlabs Solution: Migrated from their existing SharePoint instance from 2003 to 2007, Strengthened security procedures, redesigned the SharePoint portal, and improved site structure. Individual sites were created for each of their business units based on common standards, Designed taxonomy for document management that was driven by search and simple navigation, and based on the Google directory structure. Simplified metadata structure and implemented document security at the metadata level. Technology: SharePoint 2007, Documentum 5.25, ISA Server 2006, SQL Server 2008 Benefits: Simplified infrastructure management through single content platform Tekelec Marlabs Case Study

31. Data Pilot The Need: Develop Contact Management software and Administrative Site Marlabs Solution: Contact management software works with Personal Information Manager to quickly and easily transfer names and numbers. Developed administrative site to manage several modules Technology: Windows 2000, C, C++, Java, xml, VB6, JavaScript , VBScript, MS SQL Server 2000 Benefits: Easy access to various information and simplified administration Integration and Product Management The Need: Integrate all business applications Marlabs Solution: Developed integrated module to ensure that all applications work together Technology: Oracle 9i, C, C++, Unix Shell Scripting, Crystal Reports Benefits: Seamless integration helped ensure smooth operation Savvis Comm Developing Wireless Driver The Need: Develop wireless driver Marlabs Solution: Marlabs helped to develop wireless drivers. Technology: Windows 2000, Linux Redhat 9, VC++, C++, Perl Benefits: Automation and simplified approach Susteen, Inc. Atheros Comm Summary of Case Studies (Slide 4 of 4) Competitive Position Analysis The Need: Network performance Marlabs Solution: Provides vital information about the performance of its network and that of its competitors. This system is based upon the ASCOM QVoice platform to compare and evaluate wireless networks and measures network performance for multiple wireless networks. Technology: VB 6, VC++, QVoice, Mapinfo, Mapbasic Benefits: Generate presentation file and reports based upon the network data. Power Tel, Inc. Marlabs Case Study

32. Standing apart in the marketplace Value Proposition 32 Delivery Excellence Domain Expertise • Flexible, transparent, and mature engagement models • Seamless solution integration • Certification compliance • Robust Governance • Strong focus on emerging technologies • CoEs for technology proficiency • Best in class technology and security infrastructure Customer Centricity Investment In Talent • US based, IP driven organization with a digital technology focus • Flexible engagement models with global talent • Proven record of successful on-site, off-shore and blended engagements • Customized solutions and services • High competence levels in all technologies • Home grown algorithm for matching resources with customer’s unique need • Global training centers: Continuous quality improvement programs • High retention rates Higher Customer Satisfaction Excelling Employees Project Certainty Highest ROI and Value

33. Contact Us 33 USA New Jersey Marlabs Inc. (Global Headquarters) One Corporate Place South, Floor 3, Piscataway NJ 08854 - 6116 Tel: +1 (732) 694 1000 Fax: +1 (732) 465 0100 Email: contact@marlabs.com India Bangalore Marlabs Software (P) Ltd. Bagmane World Technology Center, 14th Floor, Citrine Block - 4, Marathahalli Outer Ring Road, Mahadevapura, Bangalore – 560 048 Tel: +91 (80) 67229400/700 Email: contact@marlabs.com Canada Marlabs Canada Incorporated 1235, Bay Street, Suite 400 Toronto Ontario M5R 3K4 Tel: +1 (416) 934 5005 Email: contact@marlabs.com Mysore Marlabs Software (P) Ltd. # 462, A & B Block, Udayaravi Road, Kuvempunagar, Mysore - 570023 Tel: +91 (821) 4000200 Email: contact@marlabs.com Marlabs Software (P) Ltd. # 469, A & B Block, Udayaravi Road, Kuvempunagar, Mysore - 570023 Tel: +91 (821) 4191450 Email: contact@marlabs.com Mexico Marlabs Technology Services Av. Patriotismo 229 Piso 8 Col. San Pedro de los Pinos Mexico, D. F. C. P. 03800 Tel: +1 (732) 694 1000 ext.6011 Email: contact@marlabs.com Kochi Marlabs Software (P) Ltd. "Athulya", 2nd Floor, Infopark Kusumagiri P.O. Kakkanad Kochi - 682 030 Email: contact@marlabs.com Marlabs Software (P) Ltd. Trans Asian Corporate Park, XIV/396-C, Seaport Airport Road, Chittethukara,Kakkanad Kochi - 682 037 Ph: +91 (484) 6062885/886 Email: contact@marlabs.com

34. THANK YOU 34

Marlabs Capabilities Overview: Telecom

Marlabs Capabilities Overview: Telecom

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Marlabs Capabilities Overview: Telecom