6. “Callaway put his Cingular complaint to music and posted it on YouTube (leR)
Comcast customer Salup has decided blogs are the best bet for geUng ac8on
(middle) Dee started firing off e‐mails to US Airways brass while wai8ng for hours on
a runway.” – Business Week, Consumer Vigilantes [Feb 21, 2008]
h<p://www.businessweek.com/magazine/content/08_09/b4073038437662.htm
36. b2b decision makers par0cipate in social media
technology decision makers
do you par8cipate in one of the following social media channels?
video 90%
blogs 80%
wikis 80% yes
social networks 69%
podcasts 53%
Source: KnowledgeStorm / Universal McCann Emerging Media Series (July‐Nov 2006)
37. social media influence b2b purchase decisions
technology decision makers
among those who par8cipate in social media – does the content
they access influence their business‐related purchase decisions?
video 57.3%
blogs 53.6%
yes
wikis 52.2%
podcasts 26.5%
Source: KnowledgeStorm / Universal McCann Emerging Media Series (July‐Nov 2006)
38. US b2b online/offline marke8ng budget alloca8on
by objec8ve (% of total)
Online only Online and Offline
34%
Customer Reten8on
28%
38%
Lead Genera8on
34%
28%
Awareness
38%
Source: AMR Interna0onal, Online B2B Marke0ng in the United States: Assessment and Forecast to 2013 (Fall 2009)
39. b2b marketers turned to digital tac0cs in 2009
marketers
how will your 2009 spending on the following marke8ng tac8cs
differ from your 2008 spending?
company Web site 52%
‐12%
search marke8ng 49%
‐16%
video, podcasts, etc. 46%
‐14%
Webinars 45%
‐14%
email 42%
‐12%
forums or communi8es 34%
‐12%
inside sales 31%
‐17%
other Web 2.0 media 29%
‐14%
execu8ve events ‐28% 29%
PR 27%
‐18%
Source: Forrester Q3 2009 Marke0ng Budgets and Marke0ng Tac0cs Online Survey with Marke0ngProfs