SlideShare a Scribd company logo
1 of 63
Align Your Marketing With Your Customers’ Buying Process Understanding the Industrial Buy Cycle
About Chris Chariton ,[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object]
The Industrial Buy Cycle The steps that industrial or other B2B sector buyers engage in when purchasing products and services
The Industrial Buy Cycle ,[object Object]
The Industrial Buy Cycle ,[object Object],[object Object]
The Industrial Buy Cycle
Key Research Takeaways ,[object Object],[object Object],[object Object],[object Object]
Key Research Takeaways ,[object Object]
Average Length of the Buy Cycle
Key Research Takeaways ,[object Object]
Percent of Purchases Decided by One Person
How Many Decision Makers for Purchases
Key Research Takeaways ,[object Object]
Information Sources for Work-Related Purposes
Information Sources at Various Buy Cycle Stages
Social Media Used for Work-Related Purposes
Social Media Recommendations ,[object Object],[object Object],[object Object],[object Object]
What Engineers Look for on the Web Top Activities
Key Research Takeaways ,[object Object]
Number of Pieces of Content Reviewed Before Purchasing
Number of Pieces of Content Reviewed Before Purchasing
Key Research Takeaways ,[object Object]
Evaluating Suppliers
Evaluating Suppliers: Procurement Phase
Key Research Takeaways ,[object Object]
Importance of Factors in Purchasing Decisions
Key Research Takeaways ,[object Object]
Methods Used to Make Purchases
Most Commonly Used Purchase Method
Avoid “last ad” marketing mistake ,[object Object]
Frequency of Typing Company Name  into Search Box
Use of Search as Navigation
[object Object],Use of Search as Navigation Source: Atlas Institute, “Paying for Navigational Search”
Why “the click” isn’t the only thing that matters  ,[object Object],[object Object],[object Object]
 
Why “the click” isn’t the only thing that matters
Key Research Takeaways ,[object Object]
Key Questions to Ask ,[object Object],[object Object],[object Object]
 
Industrial Buy Cycle Content Audit
Content Audit
Industrial Buy Cycle Media Information/Source Audit
Media/Information Source Audit
Content Example: E-book Download
Content Example: Twitter
Content Example: Blog
Content Example: Video
Content Example: Video
Content Example: e-Newsletter
Content Example: Technical Articles
Content Example: Technical Article
Content Example: Data Sheet
Content Example: Contact Page
Content Example: Contact Page
[object Object],Recommendations
 
 
 
 
[object Object],[object Object],[object Object],[object Object],Recommendations
About GlobalSpec We offer a variety of marketing programs tailored to your needs that deliver qualified leads, brand exposure and Web traffic, including:   ,[object Object],[object Object],[object Object],[object Object]
Thank You! Learn More www.globalspec.com/advertising www.globalspec.com/marketingmaven Contact Us Chris Chariton:  [email_address] Follow Us @GlobalSpecInc http://linkd.in/MktgMavens

More Related Content

What's hot

Chapter 4 - Marketing Research Process
Chapter 4 - Marketing Research ProcessChapter 4 - Marketing Research Process
Chapter 4 - Marketing Research Process
Dr. Ankit Kesharwani
 
Principles of MARKETING - Managing Marketing Information to gain Customer Ins...
Principles of MARKETING - Managing Marketing Information to gain Customer Ins...Principles of MARKETING - Managing Marketing Information to gain Customer Ins...
Principles of MARKETING - Managing Marketing Information to gain Customer Ins...
Ramil Jabbarov
 
Global vision through marketing research
Global vision through marketing researchGlobal vision through marketing research
Global vision through marketing research
nalinar
 
The Strategic Use of Research
The Strategic Use of ResearchThe Strategic Use of Research
The Strategic Use of Research
Mike Schiller
 

What's hot (20)

Financial services
Financial servicesFinancial services
Financial services
 
Chapter 4 - Marketing Research Process
Chapter 4 - Marketing Research ProcessChapter 4 - Marketing Research Process
Chapter 4 - Marketing Research Process
 
Occasion-Based Marketing Debrief
Occasion-Based Marketing DebriefOccasion-Based Marketing Debrief
Occasion-Based Marketing Debrief
 
Metrics and Measuring Success in Online Communities
Metrics and Measuring Success in Online CommunitiesMetrics and Measuring Success in Online Communities
Metrics and Measuring Success in Online Communities
 
Interactive content Marketing in 2021
Interactive content Marketing in 2021Interactive content Marketing in 2021
Interactive content Marketing in 2021
 
Business Planning & Marketing
Business Planning & MarketingBusiness Planning & Marketing
Business Planning & Marketing
 
Business Planning and Marketing
Business Planning and MarketingBusiness Planning and Marketing
Business Planning and Marketing
 
5 Digital Marketing Trends to Watch
5 Digital Marketing Trends to Watch5 Digital Marketing Trends to Watch
5 Digital Marketing Trends to Watch
 
Social Media Reviews: Untapped Opportunities for Brands
Social Media Reviews: Untapped Opportunities for BrandsSocial Media Reviews: Untapped Opportunities for Brands
Social Media Reviews: Untapped Opportunities for Brands
 
Week1
Week1Week1
Week1
 
Principles of MARKETING - Managing Marketing Information to gain Customer Ins...
Principles of MARKETING - Managing Marketing Information to gain Customer Ins...Principles of MARKETING - Managing Marketing Information to gain Customer Ins...
Principles of MARKETING - Managing Marketing Information to gain Customer Ins...
 
Aslapr market research for entrepreneurs mg irc presentation 09 22-14
Aslapr market research for entrepreneurs mg irc presentation 09 22-14Aslapr market research for entrepreneurs mg irc presentation 09 22-14
Aslapr market research for entrepreneurs mg irc presentation 09 22-14
 
Chapter 3 Conducting Marketing Research
Chapter 3 Conducting Marketing ResearchChapter 3 Conducting Marketing Research
Chapter 3 Conducting Marketing Research
 
Global vision through marketing research
Global vision through marketing researchGlobal vision through marketing research
Global vision through marketing research
 
The Strategic Use of Research
The Strategic Use of ResearchThe Strategic Use of Research
The Strategic Use of Research
 
Content Marketing for Business
Content Marketing for BusinessContent Marketing for Business
Content Marketing for Business
 
Market research! your action plan vancouver start up
Market research! your action plan vancouver start upMarket research! your action plan vancouver start up
Market research! your action plan vancouver start up
 
E Marketing
E   MarketingE   Marketing
E Marketing
 
Scope of Digital Marketing in 2019
Scope of Digital Marketing in 2019Scope of Digital Marketing in 2019
Scope of Digital Marketing in 2019
 
What is digital marketing? Why its Important - An overview, definition and m...
What is digital marketing? Why its Important -  An overview, definition and m...What is digital marketing? Why its Important -  An overview, definition and m...
What is digital marketing? Why its Important - An overview, definition and m...
 

Viewers also liked

Consumer behaviour
Consumer behaviourConsumer behaviour
Consumer behaviour
Anil Talanki
 
Industrial Marketing Advertising
Industrial Marketing AdvertisingIndustrial Marketing Advertising
Industrial Marketing Advertising
meeeetme
 
Buying roles & family influences
Buying roles & family influencesBuying roles & family influences
Buying roles & family influences
Pranav Kumar Ojha
 
Difference between indusrial marketing & consumer marketing
Difference between indusrial marketing & consumer marketingDifference between indusrial marketing & consumer marketing
Difference between indusrial marketing & consumer marketing
Dr. Chandra Shekhar Singh
 
Maternity benefit act 1961
Maternity benefit act 1961Maternity benefit act 1961
Maternity benefit act 1961
Richa Roy
 
CLASSIFICATION OF INDUSTRIAL PRODUCTS AND INDUSTRIAL MARKETING ENVIRONMENT
CLASSIFICATION OF INDUSTRIAL PRODUCTS AND INDUSTRIAL MARKETING ENVIRONMENTCLASSIFICATION OF INDUSTRIAL PRODUCTS AND INDUSTRIAL MARKETING ENVIRONMENT
CLASSIFICATION OF INDUSTRIAL PRODUCTS AND INDUSTRIAL MARKETING ENVIRONMENT
monirba2014
 

Viewers also liked (20)

Gaurav Chem, Mumbai, Promotional Products
 Gaurav Chem, Mumbai, Promotional Products Gaurav Chem, Mumbai, Promotional Products
Gaurav Chem, Mumbai, Promotional Products
 
Pricing across product life cycle
Pricing across product life cyclePricing across product life cycle
Pricing across product life cycle
 
Industrial and consumer marketing
Industrial and consumer marketingIndustrial and consumer marketing
Industrial and consumer marketing
 
Managing industrial product line
Managing industrial product lineManaging industrial product line
Managing industrial product line
 
INDUSTRIAL MKTG 2
INDUSTRIAL MKTG 2INDUSTRIAL MKTG 2
INDUSTRIAL MKTG 2
 
Consumer behaviour
Consumer behaviourConsumer behaviour
Consumer behaviour
 
Industrial purchasing system
Industrial purchasing systemIndustrial purchasing system
Industrial purchasing system
 
Organisational buying behavior mk 2
Organisational buying behavior mk 2Organisational buying behavior mk 2
Organisational buying behavior mk 2
 
Nature of industrial buying
Nature of industrial buyingNature of industrial buying
Nature of industrial buying
 
Factors influencing industrial buying (ism)
Factors influencing industrial buying (ism)Factors influencing industrial buying (ism)
Factors influencing industrial buying (ism)
 
Presentation on Industrial advertising and promotion
Presentation on Industrial advertising and promotion Presentation on Industrial advertising and promotion
Presentation on Industrial advertising and promotion
 
Buying roles
Buying rolesBuying roles
Buying roles
 
Industrial Marketing Advertising
Industrial Marketing AdvertisingIndustrial Marketing Advertising
Industrial Marketing Advertising
 
Buying roles & family influences
Buying roles & family influencesBuying roles & family influences
Buying roles & family influences
 
Industrial buying decision process
Industrial buying decision processIndustrial buying decision process
Industrial buying decision process
 
Difference between indusrial marketing & consumer marketing
Difference between indusrial marketing & consumer marketingDifference between indusrial marketing & consumer marketing
Difference between indusrial marketing & consumer marketing
 
The apprentices act 1961
The apprentices act 1961The apprentices act 1961
The apprentices act 1961
 
Maternity benefit act 1961
Maternity benefit act 1961Maternity benefit act 1961
Maternity benefit act 1961
 
CLASSIFICATION OF INDUSTRIAL PRODUCTS AND INDUSTRIAL MARKETING ENVIRONMENT
CLASSIFICATION OF INDUSTRIAL PRODUCTS AND INDUSTRIAL MARKETING ENVIRONMENTCLASSIFICATION OF INDUSTRIAL PRODUCTS AND INDUSTRIAL MARKETING ENVIRONMENT
CLASSIFICATION OF INDUSTRIAL PRODUCTS AND INDUSTRIAL MARKETING ENVIRONMENT
 
Product Promotion Strategy
Product Promotion StrategyProduct Promotion Strategy
Product Promotion Strategy
 

Similar to Aligning Marketing With the Buying Process

What do Module Eight” has in for usThis module will discuss
What do Module Eight” has in for usThis module will discuss What do Module Eight” has in for usThis module will discuss
What do Module Eight” has in for usThis module will discuss
lorileemcclatchie
 
How Prepared Are We for Customer 2.0? by Juliann Grant, Telesian Technology
How Prepared Are We for Customer 2.0? by  Juliann Grant, Telesian TechnologyHow Prepared Are We for Customer 2.0? by  Juliann Grant, Telesian Technology
How Prepared Are We for Customer 2.0? by Juliann Grant, Telesian Technology
ISA Marketing & Sales Summit
 
Bill Hunt Sempo AZ
Bill Hunt Sempo AZBill Hunt Sempo AZ
Bill Hunt Sempo AZ
sempoaz
 
Turning Campaigns Into Revenue
Turning Campaigns Into RevenueTurning Campaigns Into Revenue
Turning Campaigns Into Revenue
G3 Communications
 

Similar to Aligning Marketing With the Buying Process (20)

Building Your Social Media Strategy
Building Your Social Media StrategyBuilding Your Social Media Strategy
Building Your Social Media Strategy
 
What do Module Eight” has in for usThis module will discuss
What do Module Eight” has in for usThis module will discuss What do Module Eight” has in for usThis module will discuss
What do Module Eight” has in for usThis module will discuss
 
How Prepared Are We for Customer 2.0? by Juliann Grant, Telesian Technology
How Prepared Are We for Customer 2.0? by  Juliann Grant, Telesian TechnologyHow Prepared Are We for Customer 2.0? by  Juliann Grant, Telesian Technology
How Prepared Are We for Customer 2.0? by Juliann Grant, Telesian Technology
 
Active Competitive Intelligence
Active Competitive IntelligenceActive Competitive Intelligence
Active Competitive Intelligence
 
Sales Playbook Template
Sales Playbook TemplateSales Playbook Template
Sales Playbook Template
 
Beyond The Banner...Advancing Your Use Of Tools And Merchandising To Tap Into...
Beyond The Banner...Advancing Your Use Of Tools And Merchandising To Tap Into...Beyond The Banner...Advancing Your Use Of Tools And Merchandising To Tap Into...
Beyond The Banner...Advancing Your Use Of Tools And Merchandising To Tap Into...
 
Inbound marketing
Inbound marketingInbound marketing
Inbound marketing
 
Bill Hunt SES Berlin 2009 Keynote
Bill Hunt SES Berlin 2009 KeynoteBill Hunt SES Berlin 2009 Keynote
Bill Hunt SES Berlin 2009 Keynote
 
Creating A Social Media Plan Cairnslocalmarketing
Creating A Social Media Plan CairnslocalmarketingCreating A Social Media Plan Cairnslocalmarketing
Creating A Social Media Plan Cairnslocalmarketing
 
Unlocking Customer Insights.pdf
Unlocking Customer Insights.pdfUnlocking Customer Insights.pdf
Unlocking Customer Insights.pdf
 
Roadmap to revenue thru data driven customer acquisition
Roadmap to revenue thru data driven customer acquisitionRoadmap to revenue thru data driven customer acquisition
Roadmap to revenue thru data driven customer acquisition
 
State of Demand 2013
State of Demand 2013 State of Demand 2013
State of Demand 2013
 
Bill Hunt Sempo AZ
Bill Hunt Sempo AZBill Hunt Sempo AZ
Bill Hunt Sempo AZ
 
Turning Campaigns Into Revenue
Turning Campaigns Into RevenueTurning Campaigns Into Revenue
Turning Campaigns Into Revenue
 
Generate More Qualified Leads
Generate More Qualified LeadsGenerate More Qualified Leads
Generate More Qualified Leads
 
C&EN BrandLab - Branding Perception in the Chemical Sciences
C&EN BrandLab - Branding Perception in the Chemical SciencesC&EN BrandLab - Branding Perception in the Chemical Sciences
C&EN BrandLab - Branding Perception in the Chemical Sciences
 
2 Product Selection.docx
2 Product Selection.docx2 Product Selection.docx
2 Product Selection.docx
 
Social Media Implementation Slides
Social Media Implementation SlidesSocial Media Implementation Slides
Social Media Implementation Slides
 
Growth Strategies Across the Product Lifecycle
Growth Strategies Across the Product LifecycleGrowth Strategies Across the Product Lifecycle
Growth Strategies Across the Product Lifecycle
 
MARKET RESEARCH WEEK 1.pptx
MARKET RESEARCH WEEK 1.pptxMARKET RESEARCH WEEK 1.pptx
MARKET RESEARCH WEEK 1.pptx
 

More from ISA Marketing & Sales Summit

Building an Industrial Social Media Community
Building an Industrial Social Media CommunityBuilding an Industrial Social Media Community
Building an Industrial Social Media Community
ISA Marketing & Sales Summit
 
PR 101 - Effective Marketing Communications for the Automation Industry
PR 101 - Effective Marketing Communications for the Automation IndustryPR 101 - Effective Marketing Communications for the Automation Industry
PR 101 - Effective Marketing Communications for the Automation Industry
ISA Marketing & Sales Summit
 
Social Media and the ROI Conundrum
Social Media and the ROI ConundrumSocial Media and the ROI Conundrum
Social Media and the ROI Conundrum
ISA Marketing & Sales Summit
 
What's In Your Big Data? Connecting the Dots in Your Sales Data to Drive Growth
What's In Your Big Data? Connecting the Dots in Your Sales Data to Drive GrowthWhat's In Your Big Data? Connecting the Dots in Your Sales Data to Drive Growth
What's In Your Big Data? Connecting the Dots in Your Sales Data to Drive Growth
ISA Marketing & Sales Summit
 
The Trials and Tribulations of Creating a New Market Space – The ECS Story
The Trials and Tribulations of Creating a New Market Space – The ECS StoryThe Trials and Tribulations of Creating a New Market Space – The ECS Story
The Trials and Tribulations of Creating a New Market Space – The ECS Story
ISA Marketing & Sales Summit
 
“The Day We Failed” Success Story by Rick Caldwell,SCADAware
“The Day We Failed” Success Story by Rick Caldwell,SCADAware“The Day We Failed” Success Story by Rick Caldwell,SCADAware
“The Day We Failed” Success Story by Rick Caldwell,SCADAware
ISA Marketing & Sales Summit
 
Increasing Our Value to the iPod Generation by Rick Dolezal, ABB Inc
Increasing Our Value to the iPod Generation by Rick Dolezal, ABB IncIncreasing Our Value to the iPod Generation by Rick Dolezal, ABB Inc
Increasing Our Value to the iPod Generation by Rick Dolezal, ABB Inc
ISA Marketing & Sales Summit
 

More from ISA Marketing & Sales Summit (20)

Competitive Pressures for Long Term Supported Control Systems Products
Competitive Pressures for Long Term Supported Control Systems ProductsCompetitive Pressures for Long Term Supported Control Systems Products
Competitive Pressures for Long Term Supported Control Systems Products
 
Gemba Walking Marketing and Sales
Gemba Walking Marketing and SalesGemba Walking Marketing and Sales
Gemba Walking Marketing and Sales
 
The New Solutions Marketing Skills Set — How to Develop Tomorrow's Experts Today
The New Solutions Marketing Skills Set — How to Develop Tomorrow's Experts TodayThe New Solutions Marketing Skills Set — How to Develop Tomorrow's Experts Today
The New Solutions Marketing Skills Set — How to Develop Tomorrow's Experts Today
 
Panda, Penguin, Rabid CPC’s: The Zookeeper’s Guide to Search Marketing 2013
Panda, Penguin, Rabid CPC’s:  The Zookeeper’s Guide to Search Marketing 2013Panda, Penguin, Rabid CPC’s:  The Zookeeper’s Guide to Search Marketing 2013
Panda, Penguin, Rabid CPC’s: The Zookeeper’s Guide to Search Marketing 2013
 
Building an Industrial Social Media Community
Building an Industrial Social Media CommunityBuilding an Industrial Social Media Community
Building an Industrial Social Media Community
 
PR 101 - Effective Marketing Communications for the Automation Industry
PR 101 - Effective Marketing Communications for the Automation IndustryPR 101 - Effective Marketing Communications for the Automation Industry
PR 101 - Effective Marketing Communications for the Automation Industry
 
Leveraging LinkedIn to Prospect, Promote, Sell, & Succeed
Leveraging LinkedIn to Prospect, Promote, Sell, & SucceedLeveraging LinkedIn to Prospect, Promote, Sell, & Succeed
Leveraging LinkedIn to Prospect, Promote, Sell, & Succeed
 
Getting Paid Fairly from Software Sales in Integrated Systems
Getting Paid Fairly from Software Sales in Integrated SystemsGetting Paid Fairly from Software Sales in Integrated Systems
Getting Paid Fairly from Software Sales in Integrated Systems
 
Market Research: Do You Know Why Your Customers Do What They Do?
Market Research: Do You Know Why Your Customers Do What They Do?Market Research: Do You Know Why Your Customers Do What They Do?
Market Research: Do You Know Why Your Customers Do What They Do?
 
What's Hot in Search Marketing: 2012 Update
What's Hot in Search Marketing: 2012 UpdateWhat's Hot in Search Marketing: 2012 Update
What's Hot in Search Marketing: 2012 Update
 
Social Media and the ROI Conundrum
Social Media and the ROI ConundrumSocial Media and the ROI Conundrum
Social Media and the ROI Conundrum
 
How to Fortify and Grow Critical Accounts
How to Fortify and Grow Critical AccountsHow to Fortify and Grow Critical Accounts
How to Fortify and Grow Critical Accounts
 
Marketing After a Disaster
Marketing After a DisasterMarketing After a Disaster
Marketing After a Disaster
 
11 Reasons to Attend the 7th Annual Marketing & Sales Summit
11 Reasons to Attend the 7th Annual Marketing & Sales Summit11 Reasons to Attend the 7th Annual Marketing & Sales Summit
11 Reasons to Attend the 7th Annual Marketing & Sales Summit
 
What's In Your Big Data? Connecting the Dots in Your Sales Data to Drive Growth
What's In Your Big Data? Connecting the Dots in Your Sales Data to Drive GrowthWhat's In Your Big Data? Connecting the Dots in Your Sales Data to Drive Growth
What's In Your Big Data? Connecting the Dots in Your Sales Data to Drive Growth
 
Winning Complex Accounts
Winning Complex AccountsWinning Complex Accounts
Winning Complex Accounts
 
The Trials and Tribulations of Creating a New Market Space – The ECS Story
The Trials and Tribulations of Creating a New Market Space – The ECS StoryThe Trials and Tribulations of Creating a New Market Space – The ECS Story
The Trials and Tribulations of Creating a New Market Space – The ECS Story
 
A FIreside Chat with Dick Morley
A FIreside Chat with Dick MorleyA FIreside Chat with Dick Morley
A FIreside Chat with Dick Morley
 
“The Day We Failed” Success Story by Rick Caldwell,SCADAware
“The Day We Failed” Success Story by Rick Caldwell,SCADAware“The Day We Failed” Success Story by Rick Caldwell,SCADAware
“The Day We Failed” Success Story by Rick Caldwell,SCADAware
 
Increasing Our Value to the iPod Generation by Rick Dolezal, ABB Inc
Increasing Our Value to the iPod Generation by Rick Dolezal, ABB IncIncreasing Our Value to the iPod Generation by Rick Dolezal, ABB Inc
Increasing Our Value to the iPod Generation by Rick Dolezal, ABB Inc
 

Aligning Marketing With the Buying Process

Editor's Notes

  1. White papers Product specs Application notes CAD models News articles Case studies Blog entries e-Newsletters Executive interviews Press releases Online catalogs Standards Podcasts Video Corporate collateral Data sheets How-to guides ROI calculators Product manuals Diagrams Technical articles PowerPoint presentations