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Behaviour	
  Change	
  Project	
  Design	
  Principles1	
  
	
  

Understanding	
  the	
  Opportunity	
  for	
  Change	
  
•
•

Actively	
  look	
  for	
  examples	
  even	
  if	
  only	
  from	
  a	
  small	
  group	
  of	
  the	
  actions	
  already	
  occurring.	
  
This	
  will	
  signal	
  that	
  there	
  is	
  already	
  a	
  willingness	
  and	
  intention	
  to	
  take	
  action	
  
There	
   has	
   to	
   be	
   a	
   value	
   placed	
   on	
   behaviour	
   restrictions.	
   Look	
   at	
   examples	
   of	
   how	
   the	
  
community	
  sanctions	
  or	
  penalises	
  a	
  community	
  member	
  for	
  taking	
  on	
  a	
  unique	
  behaviour,	
  
and	
  understand	
  what	
  the	
  core	
  rule	
  is	
  that	
  is	
  driving	
  the	
  community	
  response.	
  	
  In	
  many	
  rural	
  
communities	
   there	
   are	
   strong	
   norms	
   around	
   maintaining	
   your	
   position	
   within	
   the	
  
community	
  hierarchy.	
  Behaviour	
  patterns	
  that	
  are	
  labelled	
  ‘individualistic’	
  can	
  threaten	
  this	
  
norm	
   –	
   i.e	
   ‘tall	
   poppy’	
   or	
   pull-­‐him-­‐down	
   syndrome	
   (where	
   genuine	
   good	
   behaviours	
   are	
  
resented,	
   attacked,	
   cut	
   down	
   or	
   criticised	
   because	
   their	
   talents	
   or	
   achievements	
   elevate	
  
them	
   above	
   or	
   distinguish	
   them	
   from	
   their	
   peers).	
   	
   	
   If	
   this	
   is	
   known,	
   then	
   the	
   facilitation	
  
tactics	
   used	
   can	
   be	
   adjusted	
   to	
   provide	
   the	
   right	
   mechanisms	
   for	
   widespread	
   adoption.	
   	
   An	
  
example	
   of	
   changing	
   tactics	
   is	
   by	
   moving	
   away	
   from	
   using	
   the	
   lead	
   farmer	
   model	
   to	
  
demonstrate	
   new	
   farming	
   practices	
   and	
   towards	
   more	
   established	
   promotional	
   tools,	
   like	
  
trial	
  packs,	
  promotional	
  discounts	
  and	
  contests	
  

	
  

Testing	
  and	
  Re-­‐design	
  
•

•

Identify	
  the	
  interventions	
  that	
  seem	
  most	
  feasible	
  and	
  useful,	
  roll	
  them	
  out	
  in	
  a	
  controlled	
  
way	
  in	
  a	
  small	
  pilot	
  program,	
  and	
  tracking	
  outcomes	
  will	
  inform	
  an	
  iterative	
  process	
  of	
  re-­‐
design	
  
Prototyping	
  and	
  a	
  willingness	
  to	
  experiment	
  and	
  tweak	
  are	
  crucial.	
  Over	
  time,	
  this	
  will	
  lead	
  
to	
   an	
   intervention	
   or	
   a	
   small	
   set	
   of	
   interventions	
   that	
   are	
   both	
   psychologically	
   sound	
   and	
  
administratively	
  and	
  logistically	
  feasible	
  

	
  

Sequencing	
  and	
  Combining	
  
The	
  design	
  principles	
  are	
  useful	
  to	
  understand	
  separately.	
  However,	
  to	
  ramp	
  up	
  adoption	
  it	
  is	
  
critical	
  to	
  combine	
  and	
  sequence	
  them.	
  	
  
	
  
	
  

	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
1
	
  Adapted	
  from	
  Datta,	
  S.,	
  and	
  Mullainathan,	
  S.	
  (2012),	
  ‘Behavioral	
  Design	
  A	
  New	
  Approach	
  to	
  Development’,	
  Center	
  for	
  Global	
  
Development,	
  CGD	
  Policy	
  Paper	
  016	
  November	
  2012	
  	
  
	
  
Example:	
  
	
  
	
  

A	
   buyer	
   of	
   sorghum	
   can	
   develop	
   contracts	
   to	
   include	
   an	
   agreement	
   for	
   all	
   farmers	
   that	
  
payments	
   will	
   be	
   made	
   in	
   instalments	
   and	
   will	
   include	
   a	
   payment	
   of	
   school	
   fees	
   and	
   pre-­‐
payment	
   for	
   next	
   year’s	
   inputs.	
   (To	
   opt-­‐out	
   of	
   this,	
   famers	
   would	
   have	
   to	
   specifically	
   write	
   that	
  
they	
   do	
   not	
   want	
   to	
   participate	
   in	
   these	
   programmes.)	
   This	
   agreement	
   could	
   be	
   followed	
   up	
  
with	
   reminders	
   and	
   micro-­‐incentives	
   (possibly	
   via	
   e-­‐coupons)	
   to	
   get	
   farmers	
   to	
   plan	
   ahead	
   and	
  
carry	
  out	
  specific	
  tasks	
  on	
  their	
  farm.	
  	
  The	
  e-­‐coupon	
  incentives	
  could	
  be	
  in	
  the	
  form	
  of	
  discount	
  
on	
   a	
   service	
   that	
   will	
   facilitate	
   the	
   task.	
   	
   The	
   reminders	
   could	
   be	
   framed	
   to	
   imply	
   most	
   farmers	
  
are	
  already	
  doing	
  the	
  task	
  i.e.	
  “Don’t	
  be	
  the	
  last	
  one	
  to	
  get	
  your	
  weeding	
  done!”	
  	
  	
  At	
  the	
  end	
  of	
  
the	
  season,	
  a	
  sorghum	
  day	
  event	
  can	
  be	
  held	
  to	
  reward	
  sorghum	
  club	
  members,	
  and	
  give	
  them	
  
the	
  opportunity	
  to	
  explain	
  how	
  easy	
  it	
  was	
  for	
  their	
  fellow	
  farmers	
  to	
  become	
  members	
  too.	
  	
  
The	
   local	
   radio	
   can	
   host	
   the	
   event,	
   and	
   all	
   presenters	
   can	
   clearly	
   focus	
   on	
   the	
   benefits	
   of	
  
growing	
  sorghum	
  and	
  being	
  a	
  member	
  of	
  the	
  sorghum	
  club.	
  	
  	
  	
  
	
  
In	
   this	
   scenario,	
   all	
   the	
   principles	
   have	
   been	
   applied:	
   principle	
   1	
   (signing	
   a	
   contract	
   to	
   make	
  
commitment	
   easier);	
   principle	
   2	
   (instalment	
   payments	
   to	
   reduce	
   the	
   need	
   for	
   self-­‐control);	
  
principle	
   3	
   (contract	
   makes	
   the	
   payment	
   process	
   the	
   default	
   option);	
   principle	
   4	
   (SMS	
  
reminders	
   and	
   e-­‐coupons	
   to	
   offer	
   micro-­‐incentives);	
   principle	
   5	
   (SMS	
   reminders);	
   principle	
   6	
  
(sorghum	
   day	
   and	
   messaging	
   on	
   social	
   and	
   economic	
   benefits);	
   and	
   principle	
   7	
   (reminder	
  
messaging	
  and	
  testimonial	
  messaging).	
  	
  	
  

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Behaviour change project design principles

  • 1.       Behaviour  Change  Project  Design  Principles1     Understanding  the  Opportunity  for  Change   • • Actively  look  for  examples  even  if  only  from  a  small  group  of  the  actions  already  occurring.   This  will  signal  that  there  is  already  a  willingness  and  intention  to  take  action   There   has   to   be   a   value   placed   on   behaviour   restrictions.   Look   at   examples   of   how   the   community  sanctions  or  penalises  a  community  member  for  taking  on  a  unique  behaviour,   and  understand  what  the  core  rule  is  that  is  driving  the  community  response.    In  many  rural   communities   there   are   strong   norms   around   maintaining   your   position   within   the   community  hierarchy.  Behaviour  patterns  that  are  labelled  ‘individualistic’  can  threaten  this   norm   –   i.e   ‘tall   poppy’   or   pull-­‐him-­‐down   syndrome   (where   genuine   good   behaviours   are   resented,   attacked,   cut   down   or   criticised   because   their   talents   or   achievements   elevate   them   above   or   distinguish   them   from   their   peers).       If   this   is   known,   then   the   facilitation   tactics   used   can   be   adjusted   to   provide   the   right   mechanisms   for   widespread   adoption.     An   example   of   changing   tactics   is   by   moving   away   from   using   the   lead   farmer   model   to   demonstrate   new   farming   practices   and   towards   more   established   promotional   tools,   like   trial  packs,  promotional  discounts  and  contests     Testing  and  Re-­‐design   • • Identify  the  interventions  that  seem  most  feasible  and  useful,  roll  them  out  in  a  controlled   way  in  a  small  pilot  program,  and  tracking  outcomes  will  inform  an  iterative  process  of  re-­‐ design   Prototyping  and  a  willingness  to  experiment  and  tweak  are  crucial.  Over  time,  this  will  lead   to   an   intervention   or   a   small   set   of   interventions   that   are   both   psychologically   sound   and   administratively  and  logistically  feasible     Sequencing  and  Combining   The  design  principles  are  useful  to  understand  separately.  However,  to  ramp  up  adoption  it  is   critical  to  combine  and  sequence  them.                                                                                                                                 1  Adapted  from  Datta,  S.,  and  Mullainathan,  S.  (2012),  ‘Behavioral  Design  A  New  Approach  to  Development’,  Center  for  Global   Development,  CGD  Policy  Paper  016  November  2012      
  • 2. Example:       A   buyer   of   sorghum   can   develop   contracts   to   include   an   agreement   for   all   farmers   that   payments   will   be   made   in   instalments   and   will   include   a   payment   of   school   fees   and   pre-­‐ payment   for   next   year’s   inputs.   (To   opt-­‐out   of   this,   famers   would   have   to   specifically   write   that   they   do   not   want   to   participate   in   these   programmes.)   This   agreement   could   be   followed   up   with   reminders   and   micro-­‐incentives   (possibly   via   e-­‐coupons)   to   get   farmers   to   plan   ahead   and   carry  out  specific  tasks  on  their  farm.    The  e-­‐coupon  incentives  could  be  in  the  form  of  discount   on   a   service   that   will   facilitate   the   task.     The   reminders   could   be   framed   to   imply   most   farmers   are  already  doing  the  task  i.e.  “Don’t  be  the  last  one  to  get  your  weeding  done!”      At  the  end  of   the  season,  a  sorghum  day  event  can  be  held  to  reward  sorghum  club  members,  and  give  them   the  opportunity  to  explain  how  easy  it  was  for  their  fellow  farmers  to  become  members  too.     The   local   radio   can   host   the   event,   and   all   presenters   can   clearly   focus   on   the   benefits   of   growing  sorghum  and  being  a  member  of  the  sorghum  club.           In   this   scenario,   all   the   principles   have   been   applied:   principle   1   (signing   a   contract   to   make   commitment   easier);   principle   2   (instalment   payments   to   reduce   the   need   for   self-­‐control);   principle   3   (contract   makes   the   payment   process   the   default   option);   principle   4   (SMS   reminders   and   e-­‐coupons   to   offer   micro-­‐incentives);   principle   5   (SMS   reminders);   principle   6   (sorghum   day   and   messaging   on   social   and   economic   benefits);   and   principle   7   (reminder   messaging  and  testimonial  messaging).