1. 1-Mark Widdowson
MARK WIDDOWSON
25 Providence Green Pontefract WF81ST
Mobile: 07474415414
Email: Widdowson3670@gmail.com
A result driven, experienced multi-site Service Centre Manager with strong commercial acumen, analytical
and leadership skills. Highly focused on ensuring contractual obligations to customers are achieved cost
effectively and within strict company and legislative regulations. Works continuously on driving
improvements to the profitability, customer service, employee retention through the development and
engagement of both internal and external stakeholders.
A highly adaptable, data driven manager; well versed in managing a challenging and diverse workforce
within a highly unionised often reactive, service driven environment.
CAREER HISTORY
Cluster Site Centre Manager G4S LTD 2010 - 2014
Full P&L and budget accountability for two Service Centres located within Yorkshire with c£11m of
combined revenue. Responsible for the combined operating centres delivery of up to 10,000 cash
consignments per day. O-License holder for the sites 76 vehicles. Leader to a team of 14 direct reports and
192 in direct reports. Direct responsibility for 15 centre managed customer contracts with combined annual
revenue of £1.9m.
Specialities
 Process Improvement, Contract Management , Budget & P&L, Operations & Warehouse
Management, KPI & Metrics, Human Resource Management.
Key duties
 Set, monitor and manage budget and P&L accounts, delegating accountability where appropriate.
 Set and agree clear performance objectives with teams, regularly monitoring performance and
taking action to correct shortfalls.
 Optimises resources and continuously reviews the operations within the centre to improve
profitability, metrics, customer service and managing change where necessary.
 Drives a lean culture through the centre ensuring compliance to company regulations is maintained
at all times.
 Ensures that all relevant legislative requirements are adhered to and that Company procedures and
standards are maintained
 Manage employee performance issues, including dismissals and appeals and grievances in line
with company policy.
 Recruit, develop and retain operational and management employees.

2. KEY ACHIEVEMENTS
 Project managed the operational work stream for the recent closure (April 2014) of the G4S centre
located in York and the subsequent transfer of work into Bradford(24 vehicles, 3000 containers per
day, 35 employees)
 Created the business case for closing the York centre (April 2014); which is on track to deliver the
planned synergies of c£300k in year 1 (expected to generate in excess of c£650k in year 2).
 In partnership with a sales colleague, successfully tendered for and won 3 local authority contracts
with combined annual revenue of c£475k.
 Maintained a top 5 position within Cash UK on compliance audits including Cash, H&S and
Transport.
 Reduced employee work based H&S incidents within centre by 60% between 2012-2014.
 Introduced a `Balanced Score Card` system for drivers; which reduced driver to blame road traffic
collisions within centre by 50% between 2012-2014.
 Managed the first operating centre to achieve a continuous improvement 5S status.
 Managed the first operating centre to achieve a continuous improvement 3S status on vehicle fleet.
 Improved centre labour efficiencies by 9% between 2013-2014 saving c£340k.
 Led a regional restructure programme during 2013 tasked with making regional labour efficiency
savings. The programme saved £280k in labour costs.
 Introduced an absence management system into the centre that reduced operational sickness
within centre by 7% between 2013-2014 saving c£140k.
 Achieved KPI targets (Service level 99.4%, annual RPI related Price increases) for all centre
managed contracts between 2012-2014.
 Introduced a wide reaching employee engagement process (focus groups, newsletter, employee
idea, 6 monthly employee survey) which reduced employee attrition rate within centre by 11%
between 2012-2014 saving c£50k on previously spent recruitment costs.
 Worked as part of a national project team tasked to review centre structures within UK. The
outcome of which highlighted a potential salary reduction of c£900k per year.
 Project managed the re-introduction of 5S auditing within the North Region and acted as regional
5S champion between 2011-2013.
 Managed centre selected as a `Centre of Excellence` for 3 large national process improvement
projects (CI implementation, 0-Licence adherence, H&S compliance).
2-Mark Widdowson

3. Centre Manager G4S LTD 2007-2010
Full P&L and budget accountability for Service Centre located within Yorkshire with c£3m of combined
revenue. Responsible for the combined operating centres delivery of up to 3000 packaged consignments
per day. O-License holder for the sites 26 vehicles. Leader to a team of 4 direct reports and 55 in direct
reports
Service Manager G4S LTD 2002-2007
Responsibility for all container delivery/ collections services, also responsible driver & vehicle management
and compliance covering H&S, O-Licence and Security.
Cash Delivery Driver Securicor (became G4S in 2010) 2000-2002
Responsible for ensuring all allocated cash collections and deliveries were completed in line with company
procedures.
Parcel Courier Securicor Omega Express 1995-2000
Responsible for ensuring all allocated parcel collections and deliveries are completed in line with company
procedures.
Department Supervisor Safeway’s (Supermarkets) 1989-1995
Responsible for all shop floor activity within the fresh produce department including shelf fill, stock take &
order and pricing and signage.
Shop Manager William Ellis- General Stores 1985-1989
Responsible for all business activity including recruitmen t of staff, cashing up and banking takings, stock
taking and ordering of products.
QUALIFICATIONS
Low field Secondary Modern (6 O-Levels) 1981-1985
Level 5 Diploma in Management & Leadership Award date-Feb 2011
NVQ level 3 in Business Improvement Techniques. Award date-Jun 2011
Green Belt in Lean Six Sigma. Award date-May 2013
Certificate of Professional Competence in National Road Haulage. Award date-Jan 2008
ISOH Managing Safety. Award date-Nov 2014
Advanced Level 6 Diploma in Transport & Logistics (currently studying).
PRINCE2 Project Management (currently studying).
INTERESTS
Trail Running, Mountain Biking and reading.
3-Mark Widdowson