1.
Mark Sudan
868-323-1922 (c) | mrmarksudan@gmail.com | El Socorro, San Juan, Trinidad |
http://www.linkedin.com/in/marksudan | https://inspirationalelevation.wordpress.com
EXECUTIVE SUMMARY
15+ years proven track record in securing mission-critical data; minimizing down-time; establishing contingency planning
and ensuring the business continuity of multi-site networks. A resilient, proactive and critical thinker with a passion for
translating technological innovations from out-of-the-box ideologies into practical business solutions. Leadership and a
wide repertoire of competencies including problem identifying and solving skills were enhanced from exposure to
numerous business sectors.
PROFESSIONAL EXPERIENCE
Technical Director
PC Solutions of Trinidad & Tobago (company to be sold).
pcsolutionstt@gmail.com. 01/03/2008 - Present
 Applied skills in leadership, management, pricing strategies, contract negotiation, staffing and vendor relations to
successfully launch a startup IT support company / Managed Service Provider (MSP) and generated profitability
within one (1) year. Company to be sold for substantial gains.
 Coordinated IT activities to ensure data availability and network connectivity with 99.9% up-time.
 Identified and eliminated security vulnerabilities with strategic solutions that increased data security.
 Administered and supervised help-desk ticketing system.
 Analyzed CSF and KPI performance metrics to ensure 100% SLA adherence and service efficiency.
 Controlled cost through planning, budgeting and forecasting.
 Managed other services offered including Domain hosting; IP cameras; Local& Cloud storage solutions;
MySQL; Network device configuration including firewalls, IDS/IPS, routers, switches & wireless access points;
Office 365 support; SaaS; Structured cabling; Virtualization; VLAN; VMware vSphere; VoIP PBX
configurations.
I.C.T. Manager / I.C.T. Coordinator
Carillion Caribbean Ltd. (company liquidated)
Contact: Mr. Carr | 868-299-1325 | ronaldcarr658@gmail.com 01/08/2016 – 01/03/2018
 Managed the complete ICT needs of the Caribbean operations.
 Performed back-end support for Microsoft Dynamics RMS Point of Sale including SQL database management
and backups, queries, price modification and report processing, user permissions’ management.
 Configured wireless, Cisco LAN network equipment and cabling to maximize network efficiency/connectivity
with 99.9% up-time.
 Implemented Windows Update Server and other security solutions to successfully acquire zero (0) data breaches.
 Designed and implemented security awareness project and backup, disaster recovery and business continuity
policies.
 Administered Windows Server 2008/2012 R2 environment with Windows 8 clients.
 Managed VPN,WAN and remote surveillance systems’ connectivity.
 Administered software packages:Microsoft Office 2010/2013; Sage Accounting 2015, IP Camera monitoring
software.
 Administered and supervised Spiceworks help-desk ticketing system.

2.
 Mentored and trained staff.
Technical Support Specialist
ABAS Caribbean Ltd.
Contact: Mr. Mootoo | 868-685-6760 | steve@abascaribbean.com 03/04/2014 – 12/09/2014
Group I.C.T. Manager / Network Administrator
G.R.A.D.S. group of companies: 19/02/2013 – 28/02/2014
S.W.A.T. Estate Police Co. Ltd; Beverly’s Oasis Suites; ALCOTT Construction; Roslyn’s Hall & Lounge
 Managed the complete ICT needs of all companies in the group.
 Configured wireless, Cisco LAN network equipment and cabling to maximize network efficiency/connectivity
with 99.9% up-time.
 Implemented Windows Update Server and other security solutions to successfully acquire zero (0) data breaches.
 Designed and implemented security awareness project and backup (Symantec Backup Exec),disaster recovery
and business continuity policies.
 Administered Windows Server 2008 R2 Hyper-V environment with Access Card entry and attendance VM,
G.P.S. Server VM, VoIP PBXVM,Peachtree / Sage Accounting VM and Windows 7/8 clients.
 Managed VPN,WAN and remote surveillance systems’ connectivity.
 Administered software packages:Microsoft Office 2010; Google Suite email and user administration; Symantec
Endpoint Protection; Micropay; Peachtree / Sage Accounting 2013 user administration; IP Camera monitoring
software.
 Administered and supervised Spiceworks help-desk ticketing system.
 Controlled cost through planning, procurement, budgeting and forecasting.
 Mentored and trained staff.
Computer / Networking Technician
Bulldog Computer Services – A subsidiary of the Navarros group of companies
Contact: Mr. Ali | 868-678-3928, 868-317-2309 | ishmael357@gmail.com 16/07/2007 – 15/02/2013
 Tripled (3x) the output of any previous technician, in the first few months of employment, leading to the
reassessment of expected employee outputs and reformation of the company’s culture.
 Dominated the employee of the month efficiency reward system.
 Handled maintenance contracts for bigger clients.
 Configured wireless, LAN network equipment, firewalls, VPN and cabling to maximize network
efficiency/connectivity.
 Administered Windows Server 2000-2008 R2 environment with Windows XP-8 clients.
 Implemented backup solutions.
 Installed and configured VoIP PBXand IP phones.
 Administered software packages:Microsoft Office 2010; Email archival using Outlook; Exchange Server 2007;
Micropay; Quickbooks Accounting; Peachtree user administration; Sharepoint.
Head Information Technology Technician
eCity Business Centre Ltd. – A subsidiary of the Langston Roach group of companies (company no longer in operation)
Contact: Mr. Sean Roach | 868-724-5660 | seanroach@rmtnt.com 01/08/2006 – 01/07/2007
 Managed the I.T. department including staff training.
 Handled networking, business and residential jobs
 Repaired all hardware and software issues.
Head Computer / Networking Technician
Trinidad & Tobago Online Company Ltd. (company’s name sold and no longer in operation) 01/11/2002 – 09/06/2006

3.
 Handled all networking projects.
 Implemented backup solutions.
 Configured wireless, LAN network equipment and cabling to maximize network efficiency/connectivity.
VOLUNTEERING
Camera Operator and Technical Advisor. Media team member.
Faith Assembly International Church 2018 - Present
EDUCATION
M.Sc. in Network Security (final semester concluding Sept.2019)
Anglia Ruskin University 2017- 2019
 I.T. Infrastructure
 Secure Systems
 Research Methods
 Enterprise Switched Networks
 Network Routing Architectures
 Advanced Network Security Principles
 Dissertation
Certificates:I.T. Security Governance | ITIL Foundations | Cisco CCNA | Business Continuity & Disaster
Recovery Planning | IDS/IPS | Incident Response & Advanced Forensics | ISC2 Certified Cyber Security
Professional (CCSP) | Fortinet Fortigate Cookbook
Cybrary 2019
Certificate: Project Management for Business Professionals
School of Business & Computer Science 2016
Certificate: Microsoft Dynamics Retail Management (RMS) Point ofSale
NPOS (Microsoft), Miami, U.S.A. 2015
Certificate: DSC Power SeriesAlarm Installation
Attempted B.Sc.degree in Information Technology – Networking
College of Science, Technology & Applied Arts of T&T (C.O.S.T.A.A.T.T.) 2010
 Basic Algebra – GRD A
 Business Orientation – GRD A
 Computer Networks, Architecture & Protocols - GD A
 College Algebra – GRD A
 Fundamental Research Skills – GRD A
 Fundamental Writing Skills – GRD A
 Information Security Standards & Controls – GRD B+
 Intermediate Algebra – GRD A
 Intro. to Computer Hardware – GRD A
 Intro. to Operating Systems – GRD A
 Programming 1 – GRD B+
 Web Page Design – GRD A

4.
Certificate: I.P. Camera Installation and Maintenance
Advanced Solutions Technical Institute 2009
Certificates:Microsoft Certified Systems Engineer (M.C.S.E.) | COMPTIA'S Network+
Bordercom International 2008
COMPTIA'S A+ Computer Technician Certificate
American Computers and Electronics Limited 2002
Two (2) Computer Technician Diplomas
Computer Training & Telecommunications Services Limited
Eastern Community College 2001
A.B.E. - Certificate in Business Administration
School of Accounting and Management 1999-2000
 Accounting
 Business Communication
 Management
 Quantitative Methods
Computer Operations & Business Management Skills
School of Accounting and Management 1998-1999
 Accounting
 Computer Fundamentals
 Management
 Quantitative Methods
 Software Packages (Word; Excel; Powerpoint)
Secondary (CXC - Ordinary (O’) Level)
San Juan Government Secondary School 1993-1998
 Mathematics
 English Language
 Integrated Science
 Principles of Accounts (P.O.A.)
 Principles of Business (P.O.B.)
INDUSTRY KNOWLEDGE
 Project Management
 Virtualization
 Network Design
 Voice over I.P. (VoIP)
 TCP/IP
 Database Administration
 Global Positioning System (G.P.S.)
 Troubleshooting
 V.P.N.

5.
 Disaster Recovery
 Wireless Networking
 I.T. Strategy
 I.T. Service Management
 Information Security Management
 Contingency Planning
 Risk Management
 Technical Support
 I.P. Cameras
TOOLS & TECHNOLOGIES
 Servers
 VMware vSphere
 Hyper-V
 Office 365
 Microsoft Exchange
 MySQL
 Active Directory
 Operating Systems
 Microsoft Project
 WordPress
 Google Suite
INTERPERSONAL SKILLS
 Servant Leadership
 Management
 Innovation Management
OTHER SKILLS
 Networking
 Cisco Networking
 Cisco Meraki
 Operating System Administration
 High Availability Clustering
 Backup Solutions
 Cloud Storage
 Remote User Support
 Routing & LAN Switching
 VLAN
 I.P. P.B.X.
 Planning, Budgeting & Forecasting
 New Business Development
 Policies & Procedures Development

6.
 Spam Filtering
 Structured Cabling
HOBBIES
Designing websites and creating instructional I.T. videos:
 http://fantasyresort.webs.com
 https://www.youtube.com/channel/UCP7ZQqGvcDdSye58X37SUhg
 https://inspirationalelevation.wordpress.com
Reading; swimming; table tennis; videography.
RECOMMENDATIONS
“As you know I tend to send out these types of emails when we are impressed with the level of service received fromyour
company. Mark has been servicing PSTG on various mattersfor a while now,and I just wanted to say what a terrific job
he does every time. His pleasant disposition in our environment, where I know isn’t always happy-go-lucky,makes us
truly pleased to have himassist with our issues. It’s always refreshing when he can’t resolve the problemimmediately,
that he researches it, and gets back to us the next day.I would like to request that he does our monthly servicing …”. Ms.
Saira Ali, PSTG Consulting.
“Mark’s ability to troubleshoot and solve our issuesmade usalways ask for himto be assigned to us whenever we had a
problem. We had a security camera systeminstalled and had almost a yearof problems till Mark was sent to us and he
solved the problem. This was approximately two years ago and to date we have not had any further issues”. Mr. Smyke
Sammy, Manager, Coblentz Inn Hotel.
REFERENCES
 Mr. Smyke Sammy - Manager, Coblentz Inn Hotel, #44, Coblentz Avenue, Cascade.
868-621-0541-4 (w) | 688-9069 (c) | coblentzmanager@gmail.com
 Mr. Steve Mootoo - Owner, ABAS Caribbean Limited,#4,Sutton Street,San Fernando.
868-685-6760 (c) | 657-5729 (w) | steve@abascaribbean.com
 Mr. Ronald Carr – Finance Manager, Carillion Caribbean Limited, L.P. #8, Brickfield Road, Waterloo.
868-299-1325 (c) | ronaldcarr658@gmail.com