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#1. Employee OnStar
Able to call an expert to walk you though a task.
Good for new employees,
working parents & children,
care takers of elderly.
Problem
● Adult child want to return to work but must
provide care for elderly parent
● Not enough time for work & providing care
● Stress for new employee & elderly parent
Solution
● Simple smart device
app allows remote
assistance
– 2 way Voice
– 2 way Video
Help
Example
● Elderly parent needs
help using a camera.
● Instructions are too
small to read.
● Calls care taker for
help.
● Explains problem
Visual & Verbal Help
● Care taker can see
what is needed
● Displays visual &
verbal help
Benefits
● Care taker less stressed
● Care taker able to return to work
● Elderly parent gets better, faster help
● More free time
● Helps
– New employee with job tasks
– Parents help children
– Care givers
Test method
● Simulated using Skype & screen sharing
Results
● Seeing and hearing
helped understanding
● Hands free stand
● Able to do same thing
in a “voice mail”
version
● Technophobia of
elderly
● Will it interrupt
employee at work?
Future improvements
● Use a tablet with big buttons for elderly &
children
● Ask employers about providing help to new
employees
● Try with children
#2 Personal Kanban
Kanban is used by businesses to avoid wasted
time & materials and help all employees stay
organized & productive.
The same technique can help students, parents,
and new employees in their personal lives.
Inventory
● Not having the
materials needed to
finish a task causes:
– Wasted time
– Frustration
– Poor quality
Supplies where needed
● One part of Kanban is
to have adequate
supplies where they
will be used
Kanban Cards
● One way to assure
there is adequate
supply is Kanban cards
● The cards list
– Item
– Minimum Quantity
– Store to get more
– Amount to restock
Internal & External Stores
● Kanban cards can be
used to create
shopping lists.
● When you need to
buy more take the
card then replace it
when restocked.
Benefits of Kanban Cards
● Saves time
● Prevents shortages
● Prevents errors
Instructions
● Another aspect of having what you need where
you need it when you need it is instructions
● Simple instructions are made for tasks
– Anyone can properly do it
● All tools are stored where needed
Instructions
1 2 3 4
Test Method
● Made Kanban cards for a few household tasks
● Made instructions for a few household tasks
– Caused some shortages to test actual use
● Did a 1 week experiment with a family
Results
● Restocking cards very
helpful
● Liked instructions near
phone for emergencies
● Getting family to use
system
● Cooking
● Laundry
● School work
● Car maintenance
● Preparing for next day
● Which tasks to
document?
Future Improvements
● Apply to more tasks
● Involve family in choosing tasks

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Design Thinking Class

  • 1. #1. Employee OnStar Able to call an expert to walk you though a task. Good for new employees, working parents & children, care takers of elderly.
  • 2. Problem ● Adult child want to return to work but must provide care for elderly parent ● Not enough time for work & providing care ● Stress for new employee & elderly parent
  • 3. Solution ● Simple smart device app allows remote assistance – 2 way Voice – 2 way Video Help
  • 4. Example ● Elderly parent needs help using a camera. ● Instructions are too small to read. ● Calls care taker for help. ● Explains problem
  • 5. Visual & Verbal Help ● Care taker can see what is needed ● Displays visual & verbal help
  • 6. Benefits ● Care taker less stressed ● Care taker able to return to work ● Elderly parent gets better, faster help ● More free time ● Helps – New employee with job tasks – Parents help children – Care givers
  • 7. Test method ● Simulated using Skype & screen sharing
  • 8. Results ● Seeing and hearing helped understanding ● Hands free stand ● Able to do same thing in a “voice mail” version ● Technophobia of elderly ● Will it interrupt employee at work?
  • 9. Future improvements ● Use a tablet with big buttons for elderly & children ● Ask employers about providing help to new employees ● Try with children
  • 10. #2 Personal Kanban Kanban is used by businesses to avoid wasted time & materials and help all employees stay organized & productive. The same technique can help students, parents, and new employees in their personal lives.
  • 11. Inventory ● Not having the materials needed to finish a task causes: – Wasted time – Frustration – Poor quality
  • 12. Supplies where needed ● One part of Kanban is to have adequate supplies where they will be used
  • 13. Kanban Cards ● One way to assure there is adequate supply is Kanban cards ● The cards list – Item – Minimum Quantity – Store to get more – Amount to restock
  • 14. Internal & External Stores ● Kanban cards can be used to create shopping lists. ● When you need to buy more take the card then replace it when restocked.
  • 15. Benefits of Kanban Cards ● Saves time ● Prevents shortages ● Prevents errors
  • 16. Instructions ● Another aspect of having what you need where you need it when you need it is instructions ● Simple instructions are made for tasks – Anyone can properly do it ● All tools are stored where needed
  • 18. Test Method ● Made Kanban cards for a few household tasks ● Made instructions for a few household tasks – Caused some shortages to test actual use ● Did a 1 week experiment with a family
  • 19. Results ● Restocking cards very helpful ● Liked instructions near phone for emergencies ● Getting family to use system ● Cooking ● Laundry ● School work ● Car maintenance ● Preparing for next day ● Which tasks to document?
  • 20. Future Improvements ● Apply to more tasks ● Involve family in choosing tasks