17450 Herring Road, Colorado Springs, CO 80908
Phone: 719-650-9510 Cell: 719-650-9510
Director of IT Operations | Organizational Development
Information Technology Executive with over 15 years of IT and organizational development experience,
leading successful technological projects in corporate environments and start-up technology operations. Advanced
into positions of increasing responsibility in IT operations and management, regularly producing cost savings and
increased revenue. Expertise in creative implementation and processes to deliver value-based customer service
solutions. Experience includes project development, marketing and implementation of enterprise financial software,
finance modeling and human capital management. Real-world strategic thinker in directing technical staff,
maintaining project accountability, meeting timelines and building relationships in multifaceted business settings.
Enterprise Software Solutions
Contract Negotiation & Admin
Product Sales and Training
P & L Development
Strategic Work Flow
Recognized as a strong Team Leader in client negotiations, implementing critical business plans and facilitating
Highly skilled in building, training, motivating, mentoring and supervising top-performing teams of IT
developers and cross-discipline professionals.
Accomplished at complex problem solving and creative troubleshooting.
Proficient with P & L and Budget Management producing high-growth revenue results through cost controls and
focused goal setting.
Solid expertise in communicating, negotiating and executing complex contracts, vendor agreements and unique
product launches with major vendors and key decision-makers.
Self-motivated to achieve peak business performance, maintain top productivity, streamline operations, ensure
total client satisfaction and meet aggressive corporate objectives.
Extensive stewardship background in building and retaining key accounts and profitable relationships in diverse
industries and multinational marketplaces.
SUMMIT EDUCATION GROUP, Pueblo, CO 3/2014 – 11/2015
Senior Director of Information Technology
Delivered direct IT client support while managing an IT team serving 28 school locations, 3500 students
and 300 staff across Colorado. IT staff included Development Team, Network Admin, IT Specialists, Call
Center/ PC Techs and Project Manager who provided customer and company administrative support.
Developed and implemented annual strategic technology plan. Crafted annual $4.5M budget proposal
and controlled daily budget.
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Recovered over $90,000 in overcharged mobile data fees through quality management of inventory and
improved vendor relationships.
IT services advanced through the development of a centralized purchasing, distribution, and call center
operation that handled daily IT questions and requests from students and staff.
Negotiated contracts to obtained $1.5 million in available Government-E-Rate funding for technology
Evaluated and instituted IT Service Management System to handle all aspects of IT Service Lifecycle
Included development of Service Level Agreements, Service workflows and Call/Ticket Resolution
Ensured compliance with Federal and State educational programs and reporting
Coordinated Federal E-Rate program and Educational Government Assistance initiatives
Implemented Agile style project management approach for all IT related functions
Administered multiple Google domains and executed companywide initiative to move all staff from
Microsoft Office products to Google product tools and applications
Designed user standards for applications. Evaluated and distributed applications to staff and students.
Appointed by the CEO to run the weekly Summit Directors meeting which brought together all of the
administrative heads of the company to coordinate known projects and tasks for clients and Directors.
Crafted project tracking system that provided executive updates on departmental progress and client
requests using project management tool Smart Sheets. Streamlined project authorization process while
improving our human capital allocation.
Charged with evaluating company standard operating procedures (SOP’s) and creating company life cycles.
Charted each department’s interaction with employees, clients and students in coordination with each
Department Head to clarify interdependence between departments and identify policy and process
inefficiencies. The final product created company awareness of how to nourish an environment of
PEAK PAYMENT CORPORA TION, Colorado Springs, CO 2011 – 2014
Managing Director, National Sales
Founded and developed this new business to deliver efficient payment processing including check
imaging and credit/debit card services to regional merchants. Daily directed sales strategies,
marketing campaigns, website development, product installation and client account retention.
Developed a National Reseller Program (VAR) that included: client/merchant contracts and pricing,
product branding and marketing materials, training materials for agents and merchants, merchant
sales and onboarding processes. Executed business development, budgeting, HR, benefits
administration and legal compliance. Carried out onsite Agency and Agent training.
Operated a successful Independent Sales Organization in the payment industry for a combined total
of 10 years.
Contracted and trained 40 different Agencies/Agents, including a National Check Collection
Signed and serviced over 1000 Clients.
Negotiated portfolio transfers that allowed Peak Payment Corp. to generate income for over 15
Established vendor relationships that allowed Sales Team to be competitive in the marketplace
Recruited and trained a National Sales Force
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GUA RDIA N PAYMENT SYSTEMS, Colorado Springs, CO
President (CEO) 2010 – 2011
IT Operations Manager 2008 – 2010
Directed all aspects of start-up business that developed and distributed enterprise payment
technology. Products included server-based payment software, internet payment tokenization, a
multiprocessor internet payment gateway and transaction processing system. Ran business
operations, budgeting, HR, benefits administration and legal compliance. Managed client and vendor
contract administration. Interfaced with programmers, sales, marketing and client operations.
Established and retained bank and processor relationships.
Developed Business Plan to secure Partnership funding
Project-led the development lifecycle of the Payment Software from inception to delivery
Presented Software system and secured client that processed $40 million in transactions per year,
providing substantial income and benefits to the organization
Evaluated and instituted a Client Service Desk including Online Solutions Library, Web Support and
Call Center practices with escalation procedures
Spearheaded sales with creative branding strategies, target marketing plans, revenue models,
product demos and tradeshow participation.
Personally guided the company through team formation, goal setting and job evaluations.
Drafted Business Plans, Pro Formas and operated as liaison with vendors and 1099 contractors.
PEAK PAYMENT CORPORA TION, Colorado Springs, CO 2001 – 2008
Managing Director, National Sales
(See Description Above)
Sales-Operations/HR Manager, H.I.S. Financial Services, Colorado Springs, CO 2000 – 2001
Assistant Sales Manager, Gateway Country Computers, Colorado Springs, CO 1998 – 2000
Operations/HR Manager, Joslins (a division of Mercantile Inc.), Colorado Springs, CO 1988 – 1998
COLORADO STATE UNIVERSITY, Fort Collins, CO
Bachelor of Arts Social Sciences, Minors in Economics and Sociology
Focused courses included Business Finance, Accounting, Trends in Socioeconomics and Social
Professional Training and Associations
Current member of the National Society of Human Resources Managers (SHRM 2015-2016)
Senior Professional in Human Resources (SPHR) Recertification Course, HR Certification Institute, 2014
Senior Professional in Human Resources (SPHR), HR Certification Institute (2000-2002)
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