1. Mark A Caster
Executive Summary
High-energy Manager, successful in building and motivating individuals, and teams. Cultivate a company culture in
which staff members feel comfortable, as well as contributing new ideas that drive company growth.
Core Qualifications
19 Years of supervisory and leadership experience in
a customer service culture
Analytical, Flexible, Diverse, skilled Leader as well
as a Team Player
Microsoft Products, including: Word, Excel, Power
Point, Outlook 365, Office Communicator, Office Live
Meeting
Operations management
Staff development
Policy/program development
Cross-functional team management
Supervision and training
Staff training
Professional Experience
Operations Manager / Production Manager
February 2002 to August 2015
Dollar Thrifty Auto Group - Phoenix, AZ
Scheduling of Staffing for Counter Operations
Coaching - Training of New and Veteran Rental Agents
Safety Officer Trainer for Service and Counter
Customer Service - Internal / External
Corporate Accounts- Local Accounts / National Accounts
Reservation Manager (Franchise- Thrifty Rental Car)
Point of Contact for any IT Related issues
Operations Manager
January 2000 to February 2002
Resort Rental Car - Phoenix, AZ
New Hire Training / Scheduling
Daily Game Planning
Marketing for "Red Hot" Fleet.
Coaching - Training of New / Veteran Rental Agents.
Lead Rental Sales Agent
September 1995 to June 1999
Dollar Thrifty Auto Group - Phoenix, AZ
Assists in Customer Service.
Supervised and Assisted Staff and Management.
Responsible for Cash Procedures (Deposits / Cash Drawer Audits).
Additional Information
Accommodation Letters Available upon request Awards received 2005 / 2006 Customer Service Awards VET (
Value Every Time) 2009 / 2010 (2) WOW Customer Services Awards (Wheel of Welcome)
Skills
Coaching, Customer Service, Leadership, Marketing, Microsoft Products, Excel, Office, Outlook, Power Point, Word,
Communicator, Safety Trainer, Scheduling, Supervisor, Team Player
4038 W Laurel Lane, Phoenix AZ 85029
Home: 602-714-0648 - Cell: 602-714-0648 - macaster37@gmail.com