Mark Ayers is seeking a position that utilizes his skills in sales, purchasing, and problem solving. He has over 20 years of experience in roles such as purchasing agent, customer service representative, and inventory management. His resume details his employment history, including most recently as an automotive service writer and previously as a purchasing agent and purchasing coordinator for various companies.
Oferecemos soluções para ajudar as empresas a proporcionarem novas experiências aos seus clientes. Através da tecnologia e interatividade transformamos a maneira de disponibilizar as marcas e os produtos de nossos clientes.
Oferecemos soluções para ajudar as empresas a proporcionarem novas experiências aos seus clientes. Através da tecnologia e interatividade transformamos a maneira de disponibilizar as marcas e os produtos de nossos clientes.
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Proven customer service professional with 10+ years experience and the ability to drive sales and service in a fast paced manufacturing and distribution environment.
•Take phone and email orders from internal and external customers nationwide.
•Enter all toner orders into the database.
•Expedite orders in a time sensitive manner.
•Research any questions and follow up with clients and vendors as necessary.
•Check inventory control and notify stock control departments of orders that would deplete stock.
•Route orders to departments for filing and follow up on orders to ensure delivery by specified dates.
•Verify price, discount and shipping charges.
•Initiate purchase requisitions.
•Works with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
•Review invoices and shipping documents.
•Compiles statistics and prepares various reports for management.
1. Mark Ayers
505 Harward Court
Edmond, Oklahoma 73013
(405) 496-4883 Oksailor@cox.net
Objective
Overall goal is to secure a position that will allow me to utilize my skills to support company sales
and/or purchasing. I am a highly detailed and creative problem-solver with excellent process, root
cause analysis, and technical skills. I work well with a variety of people and have excellent follow up
skills.
Role Experience
Industrial Sales Customer Service Representative; Purchasing and Inventory Management; Database
Management; Job Cost Tracking; Pricing Management; Supply Chain Management; Payroll, etc.
Employment History
Automotive Service Writer (2016 – Present)
Christian Brothers Automotive, Yukon, Oklahoma
Developed service repair estimates by costing materials, supplies, and labor.
Sourced and purchased automotive parts for service jobs.
Coordinated service repair jobs with technicians.
Maintained customer rapport by explaining service repair estimates and addressing concerns.
Calculated and processed customer payments.
Took test drives with customers.
Managed all aspects of front office.
Generated detailed reports.
Maintained automotive records.
Purchasing Agent (2015 - 2016)
Brewer Carpet, Oklahoma City, Oklahoma
Placed material orders for all inventory for 20 locations in 5 states.
Checked on back orders daily and informed sales personnel.
Coordinated with warehouse to ensure that materials were ready prior to installation dates.
Streamlined purchasing processes.
Generated detailed reports.
Used RMFS software system to purchase flooring products.
Purchasing Coordinator (2013 – 2014)
Epworth Villa, Oklahoma City, Oklahoma
Purchased inventory for entire residential and assisted living facility.
Reorganized warehouse and maintained inventory levels.
Negotiated new terms and contracts with all facility vendors.
Setup new vendor-specific bar coding system.
Maintained superior level of accuracy while creating and verifying POs, including product
costing, shipping instructions, etc.
Responsible for resident billing and collections.
2. Customer Service Representative/Inside Sales (2010 - 2013)
DXP Enterprises Inc., Oklahoma City, Oklahoma
Sourced products, negotiated pricing, and placed orders for industrial products.
Generated purchase orders and expedited backorders.
Worked with customers regarding “special” tooling.
Processed inventory stocking requests for new items.
Triaged customer concerns and problematic orders.
Provided purchasing support for integrated solutions worksites.
Customer Service Representative/Inside Sales (2008 – 2009)
Buyer, Database/Pricing Manager (2000 – 2006)
Duncan Industrial Solutions, Oklahoma City, Oklahoma
Sourced products, negotiated pricing, and placed orders for industrial products.
Managed inventory database with 1.75 million stock and non-stock items.
Generated purchase orders and expedited backorders.
Provided detailed reporting.
Worked onsite at General Motors handling repairable assets, including electrical components
and fabricated products.
Managed electronic purchasing transactions (EDI).
Responsible for maintaining Duncan’s distributor pricing service.
Additional Employment
Purchasing Coordinator (2006 – 2008)
The Fountains at Canterbury, Oklahoma City, Oklahoma
Supply Manager/Accounting Clerk (1997 – 2000)
Select Specialty Hospital, Oklahoma City, Oklahoma
Education
Deer Creek High School, Edmond, Oklahoma - 1985
Oklahoma State University, Stillwater, Oklahoma (1985 - 1986)
Software/Certifications:
A+ Certified.
A/S 400.
Crystal Reports.
Mainframe software, including Epicor, Kronos, and Profit 21.
Accredited Purchasing Practitioner (ISM) (2003-2008)
Microsoft Access, Excel, Outlook, PowerPoint, Word.
References Available Upon Request