SlideShare ist ein Scribd-Unternehmen logo
MARIE CANCILLA
3438 E. Kerry LanePhoenix, AZ 85050480-529-5418 marie.cancilla@gmail.com
A creative, success driven, highly effective business leader with 20 years + of proven
leadership and business development experience.
 A multifaceted, solutions focused and client/employee-oriented business professional offering extensive
operational management and demonstrated track record of success within a variety of environments.
 Recognized as a strategic leader that is able to successfully and efficiently manage multiple
responsibilities simultaneously, meet and exceed client expectations as well as develop a successful
team.
SKILLS
Operational/P&L Management
Business Development
Marketing
Quality Assurance Standards
Event Planning & Coordination
Human Resources & Training
Staff & Scheduling
Problem solving & Decision Making
Personnel Management/Training
Leadership/Talent Development
Recruitment & Retention
Vendor Sourcing & Negotiation
Budget /Resource Administration
Policy Creation/Enforcement
Detail Oriented
Results driven
PROFESSIONAL EXPERIENCE
Nu Image Salon, Inc. Scottsdale, AZ 85254
Owner/Operator
Position, 2012 – 2014
Developed and managed a comprehensive business plan for growing revenues for a startup full service Aveda
Concept Salon & Spa.
 Managed company financials and proactively studied and implemented changes according to business
analytics.
 Developed and implemented all long and short term goals in all areas of the salon.
 Provided strategic leadership and direction of current and future operational plans; maintained direct
oversight of marketing, menu development, scheduling payroll, monthly P&L, Inventory, loss prevention
and quarterly revenue forecasting.
 Sourced and selected outside business to partner with for developing business.
 Managed and developed strict adherence to corporation’s policies and procedures.
 Recruited top-notch staff developed & coached staff to grow business and exceed their goals as well as
company goals.
 Developed and implemented strategy for client acquisition and retention.
 Developed and managed staff educational events.
 Managed large inventory expenses, retail sales incentives and client relationships.
 Event development/planning and coordination
 Resolved issues proactively with professionalism and integrity.
JcPenney Salon, Tempe, AZ
Manager
Position, 2012-2013
Managed and implemented strategies for growing salon revenues, client retention, inventory control and staff
development, including recruitment and event management.
 Analyzed, implemented and grow service and retail sales.
M A RI E CA N C ILL A Page 2
 Managed company budgets.
 Managed coached and empowered a staff of 15 salon members and 2 front desk staff.
 Maintained and managed customer service operation guidelines for all areas of the salon.
 Coached and developed staff to reach and exceed personal and company goals.
 Planned and executed special events for recruiting and educational events.
 Developed relationships with management and retail staff.
 Spearheaded the recruitment, training, staffing and scheduling of salon personnel; managed job
descriptions and responsibilities.
 Managed customer expectations and resolved issues proactively.
 Responsible for meeting and exceeding state board guidelines.
 Managed all visual merchandising for the salon.
 Managed and coached all staff for loss prevention measures.
 Demonstrated track record of increasing revenues.
 Proven success with team building and management.
 Demonstrated success in inventory control and management.
 Proactively studied business analytics to insure future success .
Adecco, Inc. - Charles Schwab’s Move Money Department
Temporary Contractor
Position - 2008 - 2009 (contract expired)
Effectively managed and evaluated risk when reviewing client accounts requesting fund disbursements with
minimal supervision.
 Performed work that is detailed and communicated in a clear, effective manner as clients can make
financial decisions based on the information given.
 Communicated in a clear and precise manner while walking clients through the online process of money
transfers.
 Contact with internal and external customers to solve problems and conduct research and special requests
through the use of email, telephone and Schwab’s internal inquiry system.
 Proven ability to work collaboratively and effectively with others in a fast paced environment.
 Proven ability to assess and resolve client issues at a moment’s notice.
 Proven ability to consistently process high volume of inbound and outbound telephone calls.
 Passion for service with strong client-focus and the desire to help people.
 Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics.
 Excellent communication and interpersonal skills, especially the ability to listen and explain complex
subjects.
 Strong technical skills, including knowledge of Windows, Internet searching, database systems, email,
and legacy.
American College of Physicians, Phoenix, AZ
Assistant to Executive Director
Position – 2008 – September 2008
Providedassistance to the Director with oversight for logistics, organization andmanagement for the
American College of Physicians.
 Managed calendars, scheduled meetings, and provided calendar conflict resolution
 Prepared reports and presentations using Microsoft Office
o Administered travel arrangements and expense reporting
o Financial reconciliation - monthly and yearly
 Ensured Executive Director is well prepared for presentations to Committees and sub-Committees of the
ACP and for executive level presentations
 Coordinated monthly, quarterly and yearly meetings
o Organized logistics for all aspects of events
o Prepared and supplied meeting materials
o Designed event brochures
o Organized invite lists for member physicians and medical students
o Negotiated rates with restaurants, hotels and vendors for events
 Organized and plan continuing education events for more than 250 members
 Coordinated marketing campaigns to new members.
M A RI E CA N C ILL A Page 3
 Organized and manage guest speaker appearances.
 Maintained existing relations with medical and administrative staff at Banner Good Samaritan Hospital,
Maricopa Hospital, Mayo Clinic and St. Joseph’s Hospital.
Nu Image Salon & Day Spa, LLC
Owner/Self Employed
Position – 2004
Developed a strategic business plan for the successful growth of the salon andspa.
 Bought an existing one-person business and transformed it into an eleven employee full service salon
and medical spa.
 Managed all operations of the salon and medical spa business
o Developed, managed and implemented comprehensive branding and marketing strategies.
o Managed large inventory and expenses, retail sales incentives, client relationships, and
appointment schedules.
o Developed and implemented continuing education for staff.
o Client base and vendor management
o Prepared all business financials.
o Staff management and recruiting
 Producing owner/manager
o Built personal client base by delivering high quality services and through referrals.
 Created promoters by delivering a high level of customer satisfaction.
 Increased sales by implementing a comprehensive marketing strategy and through a strong referral
program.
 Managed appointment schedule, business financials, licenses, sales and inventory accounting and
reconciliation.
 Developed, managed and coordinated events for business development.
 Member of the Anthem Chamber of Commerce and Professional Beauty Association
PROFESSIONAL DEVELOPMENT
Extensive Training in the areas of:
Business Development & Analytics
Customer Service
Management
Marketing
Relationship building
Suggestive Selling Techniques
Team Building
Productivity & Staff Education
Coaching/Mentoring
Proficient
Microsoft Excel, Word, Publisher, Office
References available upon request

Weitere ähnliche Inhalte

Was ist angesagt?

Tobi Godavarti Resume-4
Tobi Godavarti Resume-4Tobi Godavarti Resume-4
Tobi Godavarti Resume-4
Tobi Godavarti
 
Ezinwa onuegbu resume
Ezinwa onuegbu resumeEzinwa onuegbu resume
Ezinwa onuegbu resume
Ezinwa M. Onuegbu
 
farah new cv
farah new cvfarah new cv
farah new cv
Farah salaibe
 
Stacie Clark resume 2
Stacie Clark resume 2Stacie Clark resume 2
Stacie Clark resume 2
Stacie Clark
 
Hassan ab cv
Hassan ab cvHassan ab cv
Hassan ab cv
Hassan Abu-Baker
 
Resume
 Resume Resume
Resume
Beth Stevens
 
Resume sanjay copy
Resume sanjay   copyResume sanjay   copy
Resume sanjay copy
Sanjay Samrit
 
Resume2
Resume2Resume2
Anna Skrzypek Senior Corporate Recrutiing Resume
Anna Skrzypek Senior Corporate Recrutiing ResumeAnna Skrzypek Senior Corporate Recrutiing Resume
Anna Skrzypek Senior Corporate Recrutiing Resume
Anna Skrzypek
 
Santanu pal Resume
Santanu pal ResumeSantanu pal Resume
Santanu pal Resume
SANTANU PAL
 
Bernard S Murphy 2015A
Bernard S Murphy 2015ABernard S Murphy 2015A
Bernard S Murphy 2015A
Bernie Murphy
 
ste cv
ste cvste cv
ste cv
Stella Awino
 
anabelle mijares 2015
anabelle mijares 2015anabelle mijares 2015
anabelle mijares 2015
anabelle mijares
 
Shiona-Morgan
Shiona-MorganShiona-Morgan
Shiona-Morgan
shiona morgan
 
Ashleigh_Blann's_Resume_2016
Ashleigh_Blann's_Resume_2016Ashleigh_Blann's_Resume_2016
Ashleigh_Blann's_Resume_2016
Ashleigh Barringer
 
Resume tiffany thornton1
Resume tiffany thornton1Resume tiffany thornton1
Resume tiffany thornton1
Tiffany Thornton
 
CV RAHUL DUNGA
CV RAHUL DUNGACV RAHUL DUNGA
CV RAHUL DUNGA
rahuldunga
 
Jennifer Ortega
Jennifer OrtegaJennifer Ortega
Jennifer Ortega
JENNIFER ORTEGA
 
Tonia Khalife resume
Tonia Khalife resumeTonia Khalife resume
Tonia Khalife resume
tonia khalife
 

Was ist angesagt? (19)

Tobi Godavarti Resume-4
Tobi Godavarti Resume-4Tobi Godavarti Resume-4
Tobi Godavarti Resume-4
 
Ezinwa onuegbu resume
Ezinwa onuegbu resumeEzinwa onuegbu resume
Ezinwa onuegbu resume
 
farah new cv
farah new cvfarah new cv
farah new cv
 
Stacie Clark resume 2
Stacie Clark resume 2Stacie Clark resume 2
Stacie Clark resume 2
 
Hassan ab cv
Hassan ab cvHassan ab cv
Hassan ab cv
 
Resume
 Resume Resume
Resume
 
Resume sanjay copy
Resume sanjay   copyResume sanjay   copy
Resume sanjay copy
 
Resume2
Resume2Resume2
Resume2
 
Anna Skrzypek Senior Corporate Recrutiing Resume
Anna Skrzypek Senior Corporate Recrutiing ResumeAnna Skrzypek Senior Corporate Recrutiing Resume
Anna Skrzypek Senior Corporate Recrutiing Resume
 
Santanu pal Resume
Santanu pal ResumeSantanu pal Resume
Santanu pal Resume
 
Bernard S Murphy 2015A
Bernard S Murphy 2015ABernard S Murphy 2015A
Bernard S Murphy 2015A
 
ste cv
ste cvste cv
ste cv
 
anabelle mijares 2015
anabelle mijares 2015anabelle mijares 2015
anabelle mijares 2015
 
Shiona-Morgan
Shiona-MorganShiona-Morgan
Shiona-Morgan
 
Ashleigh_Blann's_Resume_2016
Ashleigh_Blann's_Resume_2016Ashleigh_Blann's_Resume_2016
Ashleigh_Blann's_Resume_2016
 
Resume tiffany thornton1
Resume tiffany thornton1Resume tiffany thornton1
Resume tiffany thornton1
 
CV RAHUL DUNGA
CV RAHUL DUNGACV RAHUL DUNGA
CV RAHUL DUNGA
 
Jennifer Ortega
Jennifer OrtegaJennifer Ortega
Jennifer Ortega
 
Tonia Khalife resume
Tonia Khalife resumeTonia Khalife resume
Tonia Khalife resume
 

Andere mochten auch

งานนำเสนอ3
งานนำเสนอ3งานนำเสนอ3
งานนำเสนอ3
Gornwika
 
Vijay New 2016
Vijay New 2016Vijay New 2016
Vijay New 2016
VIJAYAKUMAR CHINNASAMY
 
portfolio vahiju1
portfolio vahiju1portfolio vahiju1
portfolio vahiju1
vahiju palayil cheruveettil
 
RES
RESRES
we-are-effective
we-are-effectivewe-are-effective
we-are-effective
Rhys Gregory
 
Bodegas Isidro Milagro SA -Group Portfolio 2016
Bodegas Isidro Milagro SA -Group Portfolio 2016Bodegas Isidro Milagro SA -Group Portfolio 2016
Bodegas Isidro Milagro SA -Group Portfolio 2016
Gerardo Madrid
 
Surekhatech Corporate Profile
Surekhatech Corporate ProfileSurekhatech Corporate Profile
Surekhatech Corporate Profile
Surekha Technologies
 
واد الزات منطقة جدب سياحي صاعد
واد الزات منطقة جدب سياحي صاعدواد الزات منطقة جدب سياحي صاعد
واد الزات منطقة جدب سياحي صاعد
Hossam Elmansouri
 
Mariah Hay - Help Wanted: How to Find the Right UX job
Mariah Hay - Help Wanted: How to Find the Right UX jobMariah Hay - Help Wanted: How to Find the Right UX job
Mariah Hay - Help Wanted: How to Find the Right UX job
Mariah Hay
 
Electronic money regulation in Ukraine
Electronic money regulation in UkraineElectronic money regulation in Ukraine
Electronic money regulation in Ukraine
Diana Gubskaya
 
السياحة و التنمية بالاطلس الكبير
 السياحة و التنمية بالاطلس الكبير السياحة و التنمية بالاطلس الكبير
السياحة و التنمية بالاطلس الكبير
Hossam Elmansouri
 
اية استراتيجية تنموية للاطلس الكبير
اية استراتيجية تنموية للاطلس الكبير اية استراتيجية تنموية للاطلس الكبير
اية استراتيجية تنموية للاطلس الكبير
Hossam Elmansouri
 
Tervetuloa vanhempainiltaan!
Tervetuloa vanhempainiltaan!Tervetuloa vanhempainiltaan!
Tervetuloa vanhempainiltaan!
johannavesterinen
 
Mariah Hay- Confusing UX with UI can cost you
Mariah Hay- Confusing UX with UI can cost youMariah Hay- Confusing UX with UI can cost you
Mariah Hay- Confusing UX with UI can cost you
Mariah Hay
 
مرسوم 2.12.349 بتاريخ 30 مارس 2013 المتعلق بالصفقات العمومية بالمغرب.
مرسوم 2.12.349 بتاريخ 30 مارس 2013 المتعلق بالصفقات العمومية بالمغرب. مرسوم 2.12.349 بتاريخ 30 مارس 2013 المتعلق بالصفقات العمومية بالمغرب.
مرسوم 2.12.349 بتاريخ 30 مارس 2013 المتعلق بالصفقات العمومية بالمغرب.
Hossam Elmansouri
 
Mapp Your Tours - EVENTS HANDLED.PDF
Mapp Your Tours - EVENTS HANDLED.PDFMapp Your Tours - EVENTS HANDLED.PDF
Mapp Your Tours - EVENTS HANDLED.PDF
ABDUL ALEEM
 
Catalogue Formation CATERPILLAR
Catalogue Formation CATERPILLARCatalogue Formation CATERPILLAR
Catalogue Formation CATERPILLAR
Hossam Elmansouri
 
ARUNA CV
ARUNA CVARUNA CV
ARUNA CV
ARUNA DHEENA
 

Andere mochten auch (19)

งานนำเสนอ3
งานนำเสนอ3งานนำเสนอ3
งานนำเสนอ3
 
Vijay New 2016
Vijay New 2016Vijay New 2016
Vijay New 2016
 
relazione
relazionerelazione
relazione
 
portfolio vahiju1
portfolio vahiju1portfolio vahiju1
portfolio vahiju1
 
RES
RESRES
RES
 
we-are-effective
we-are-effectivewe-are-effective
we-are-effective
 
Bodegas Isidro Milagro SA -Group Portfolio 2016
Bodegas Isidro Milagro SA -Group Portfolio 2016Bodegas Isidro Milagro SA -Group Portfolio 2016
Bodegas Isidro Milagro SA -Group Portfolio 2016
 
Surekhatech Corporate Profile
Surekhatech Corporate ProfileSurekhatech Corporate Profile
Surekhatech Corporate Profile
 
واد الزات منطقة جدب سياحي صاعد
واد الزات منطقة جدب سياحي صاعدواد الزات منطقة جدب سياحي صاعد
واد الزات منطقة جدب سياحي صاعد
 
Mariah Hay - Help Wanted: How to Find the Right UX job
Mariah Hay - Help Wanted: How to Find the Right UX jobMariah Hay - Help Wanted: How to Find the Right UX job
Mariah Hay - Help Wanted: How to Find the Right UX job
 
Electronic money regulation in Ukraine
Electronic money regulation in UkraineElectronic money regulation in Ukraine
Electronic money regulation in Ukraine
 
السياحة و التنمية بالاطلس الكبير
 السياحة و التنمية بالاطلس الكبير السياحة و التنمية بالاطلس الكبير
السياحة و التنمية بالاطلس الكبير
 
اية استراتيجية تنموية للاطلس الكبير
اية استراتيجية تنموية للاطلس الكبير اية استراتيجية تنموية للاطلس الكبير
اية استراتيجية تنموية للاطلس الكبير
 
Tervetuloa vanhempainiltaan!
Tervetuloa vanhempainiltaan!Tervetuloa vanhempainiltaan!
Tervetuloa vanhempainiltaan!
 
Mariah Hay- Confusing UX with UI can cost you
Mariah Hay- Confusing UX with UI can cost youMariah Hay- Confusing UX with UI can cost you
Mariah Hay- Confusing UX with UI can cost you
 
مرسوم 2.12.349 بتاريخ 30 مارس 2013 المتعلق بالصفقات العمومية بالمغرب.
مرسوم 2.12.349 بتاريخ 30 مارس 2013 المتعلق بالصفقات العمومية بالمغرب. مرسوم 2.12.349 بتاريخ 30 مارس 2013 المتعلق بالصفقات العمومية بالمغرب.
مرسوم 2.12.349 بتاريخ 30 مارس 2013 المتعلق بالصفقات العمومية بالمغرب.
 
Mapp Your Tours - EVENTS HANDLED.PDF
Mapp Your Tours - EVENTS HANDLED.PDFMapp Your Tours - EVENTS HANDLED.PDF
Mapp Your Tours - EVENTS HANDLED.PDF
 
Catalogue Formation CATERPILLAR
Catalogue Formation CATERPILLARCatalogue Formation CATERPILLAR
Catalogue Formation CATERPILLAR
 
ARUNA CV
ARUNA CVARUNA CV
ARUNA CV
 

Ähnlich wie Marie Cancilla Resume

DARIEL_AMAROsigned
DARIEL_AMAROsignedDARIEL_AMAROsigned
DARIEL_AMAROsigned
Dariel Amaro
 
Kekst ALL 10-21-16
Kekst ALL 10-21-16Kekst ALL 10-21-16
Kekst ALL 10-21-16
Audrey Kekst
 
Resume1
Resume1Resume1
Frank Paluzzi Resume
Frank Paluzzi  ResumeFrank Paluzzi  Resume
Frank Paluzzi Resume
Frank Paluzzi
 
RebeccaHendrixsonres2017
RebeccaHendrixsonres2017RebeccaHendrixsonres2017
RebeccaHendrixsonres2017
Rebecca Hendrixson
 
LinkedIn_Profile_-_Mark_McGinnis
LinkedIn_Profile_-_Mark_McGinnisLinkedIn_Profile_-_Mark_McGinnis
LinkedIn_Profile_-_Mark_McGinnis
Mark McGinnis
 
Kirsten caravalho resume
Kirsten caravalho resumeKirsten caravalho resume
Kirsten caravalho resume
Kirsten Caravalho
 
brandy-carter-resume
brandy-carter-resumebrandy-carter-resume
brandy-carter-resume
Brandy Mohr
 
Christopher Barbeau Resume
Christopher Barbeau ResumeChristopher Barbeau Resume
Christopher Barbeau Resume
Christopher Barbeau
 
raygosalinkedin
raygosalinkedinraygosalinkedin
raygosalinkedin
Jampoon Raygosa
 
Watson, Lois Resume Feb 2016
Watson, Lois Resume Feb 2016Watson, Lois Resume Feb 2016
Watson, Lois Resume Feb 2016
Lois Watson
 
Irvin Williams-Resume
Irvin Williams-ResumeIrvin Williams-Resume
Irvin Williams-Resume
Irvin Williams
 
Travis Lechner's Resume
Travis Lechner's ResumeTravis Lechner's Resume
Travis Lechner's Resume
Travis Lechner
 
Maria's Resume 2:15:16
Maria's Resume 2:15:16Maria's Resume 2:15:16
Maria's Resume 2:15:16
Maria Fernanda Isenhower
 
SAM FERNANDO 20.06.2015
SAM FERNANDO 20.06.2015SAM FERNANDO 20.06.2015
SAM FERNANDO 20.06.2015
Sampath Fernando
 
Power Point Presentation Mark Kenworthey
Power Point Presentation Mark KenwortheyPower Point Presentation Mark Kenworthey
Power Point Presentation Mark Kenworthey
kenworthey
 
María marques resume windows2015
María marques resume windows2015María marques resume windows2015
María marques resume windows2015
Maria A. Marques
 
sathyajit a u Updated CV
sathyajit a u Updated CVsathyajit a u Updated CV
sathyajit a u Updated CV
Sathyajith Ajithkumar ushadevi
 
AAMIRcvPICTURE
AAMIRcvPICTUREAAMIRcvPICTURE
AAMIRcvPICTURE
Golden Bridge Travels
 
Donley_Meredith_Resume.
Donley_Meredith_Resume.Donley_Meredith_Resume.
Donley_Meredith_Resume.
Meredith Donley
 

Ähnlich wie Marie Cancilla Resume (20)

DARIEL_AMAROsigned
DARIEL_AMAROsignedDARIEL_AMAROsigned
DARIEL_AMAROsigned
 
Kekst ALL 10-21-16
Kekst ALL 10-21-16Kekst ALL 10-21-16
Kekst ALL 10-21-16
 
Resume1
Resume1Resume1
Resume1
 
Frank Paluzzi Resume
Frank Paluzzi  ResumeFrank Paluzzi  Resume
Frank Paluzzi Resume
 
RebeccaHendrixsonres2017
RebeccaHendrixsonres2017RebeccaHendrixsonres2017
RebeccaHendrixsonres2017
 
LinkedIn_Profile_-_Mark_McGinnis
LinkedIn_Profile_-_Mark_McGinnisLinkedIn_Profile_-_Mark_McGinnis
LinkedIn_Profile_-_Mark_McGinnis
 
Kirsten caravalho resume
Kirsten caravalho resumeKirsten caravalho resume
Kirsten caravalho resume
 
brandy-carter-resume
brandy-carter-resumebrandy-carter-resume
brandy-carter-resume
 
Christopher Barbeau Resume
Christopher Barbeau ResumeChristopher Barbeau Resume
Christopher Barbeau Resume
 
raygosalinkedin
raygosalinkedinraygosalinkedin
raygosalinkedin
 
Watson, Lois Resume Feb 2016
Watson, Lois Resume Feb 2016Watson, Lois Resume Feb 2016
Watson, Lois Resume Feb 2016
 
Irvin Williams-Resume
Irvin Williams-ResumeIrvin Williams-Resume
Irvin Williams-Resume
 
Travis Lechner's Resume
Travis Lechner's ResumeTravis Lechner's Resume
Travis Lechner's Resume
 
Maria's Resume 2:15:16
Maria's Resume 2:15:16Maria's Resume 2:15:16
Maria's Resume 2:15:16
 
SAM FERNANDO 20.06.2015
SAM FERNANDO 20.06.2015SAM FERNANDO 20.06.2015
SAM FERNANDO 20.06.2015
 
Power Point Presentation Mark Kenworthey
Power Point Presentation Mark KenwortheyPower Point Presentation Mark Kenworthey
Power Point Presentation Mark Kenworthey
 
María marques resume windows2015
María marques resume windows2015María marques resume windows2015
María marques resume windows2015
 
sathyajit a u Updated CV
sathyajit a u Updated CVsathyajit a u Updated CV
sathyajit a u Updated CV
 
AAMIRcvPICTURE
AAMIRcvPICTUREAAMIRcvPICTURE
AAMIRcvPICTURE
 
Donley_Meredith_Resume.
Donley_Meredith_Resume.Donley_Meredith_Resume.
Donley_Meredith_Resume.
 

Marie Cancilla Resume

  • 1. MARIE CANCILLA 3438 E. Kerry LanePhoenix, AZ 85050480-529-5418 marie.cancilla@gmail.com A creative, success driven, highly effective business leader with 20 years + of proven leadership and business development experience.  A multifaceted, solutions focused and client/employee-oriented business professional offering extensive operational management and demonstrated track record of success within a variety of environments.  Recognized as a strategic leader that is able to successfully and efficiently manage multiple responsibilities simultaneously, meet and exceed client expectations as well as develop a successful team. SKILLS Operational/P&L Management Business Development Marketing Quality Assurance Standards Event Planning & Coordination Human Resources & Training Staff & Scheduling Problem solving & Decision Making Personnel Management/Training Leadership/Talent Development Recruitment & Retention Vendor Sourcing & Negotiation Budget /Resource Administration Policy Creation/Enforcement Detail Oriented Results driven PROFESSIONAL EXPERIENCE Nu Image Salon, Inc. Scottsdale, AZ 85254 Owner/Operator Position, 2012 – 2014 Developed and managed a comprehensive business plan for growing revenues for a startup full service Aveda Concept Salon & Spa.  Managed company financials and proactively studied and implemented changes according to business analytics.  Developed and implemented all long and short term goals in all areas of the salon.  Provided strategic leadership and direction of current and future operational plans; maintained direct oversight of marketing, menu development, scheduling payroll, monthly P&L, Inventory, loss prevention and quarterly revenue forecasting.  Sourced and selected outside business to partner with for developing business.  Managed and developed strict adherence to corporation’s policies and procedures.  Recruited top-notch staff developed & coached staff to grow business and exceed their goals as well as company goals.  Developed and implemented strategy for client acquisition and retention.  Developed and managed staff educational events.  Managed large inventory expenses, retail sales incentives and client relationships.  Event development/planning and coordination  Resolved issues proactively with professionalism and integrity. JcPenney Salon, Tempe, AZ Manager Position, 2012-2013 Managed and implemented strategies for growing salon revenues, client retention, inventory control and staff development, including recruitment and event management.  Analyzed, implemented and grow service and retail sales.
  • 2. M A RI E CA N C ILL A Page 2  Managed company budgets.  Managed coached and empowered a staff of 15 salon members and 2 front desk staff.  Maintained and managed customer service operation guidelines for all areas of the salon.  Coached and developed staff to reach and exceed personal and company goals.  Planned and executed special events for recruiting and educational events.  Developed relationships with management and retail staff.  Spearheaded the recruitment, training, staffing and scheduling of salon personnel; managed job descriptions and responsibilities.  Managed customer expectations and resolved issues proactively.  Responsible for meeting and exceeding state board guidelines.  Managed all visual merchandising for the salon.  Managed and coached all staff for loss prevention measures.  Demonstrated track record of increasing revenues.  Proven success with team building and management.  Demonstrated success in inventory control and management.  Proactively studied business analytics to insure future success . Adecco, Inc. - Charles Schwab’s Move Money Department Temporary Contractor Position - 2008 - 2009 (contract expired) Effectively managed and evaluated risk when reviewing client accounts requesting fund disbursements with minimal supervision.  Performed work that is detailed and communicated in a clear, effective manner as clients can make financial decisions based on the information given.  Communicated in a clear and precise manner while walking clients through the online process of money transfers.  Contact with internal and external customers to solve problems and conduct research and special requests through the use of email, telephone and Schwab’s internal inquiry system.  Proven ability to work collaboratively and effectively with others in a fast paced environment.  Proven ability to assess and resolve client issues at a moment’s notice.  Proven ability to consistently process high volume of inbound and outbound telephone calls.  Passion for service with strong client-focus and the desire to help people.  Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics.  Excellent communication and interpersonal skills, especially the ability to listen and explain complex subjects.  Strong technical skills, including knowledge of Windows, Internet searching, database systems, email, and legacy. American College of Physicians, Phoenix, AZ Assistant to Executive Director Position – 2008 – September 2008 Providedassistance to the Director with oversight for logistics, organization andmanagement for the American College of Physicians.  Managed calendars, scheduled meetings, and provided calendar conflict resolution  Prepared reports and presentations using Microsoft Office o Administered travel arrangements and expense reporting o Financial reconciliation - monthly and yearly  Ensured Executive Director is well prepared for presentations to Committees and sub-Committees of the ACP and for executive level presentations  Coordinated monthly, quarterly and yearly meetings o Organized logistics for all aspects of events o Prepared and supplied meeting materials o Designed event brochures o Organized invite lists for member physicians and medical students o Negotiated rates with restaurants, hotels and vendors for events  Organized and plan continuing education events for more than 250 members  Coordinated marketing campaigns to new members.
  • 3. M A RI E CA N C ILL A Page 3  Organized and manage guest speaker appearances.  Maintained existing relations with medical and administrative staff at Banner Good Samaritan Hospital, Maricopa Hospital, Mayo Clinic and St. Joseph’s Hospital. Nu Image Salon & Day Spa, LLC Owner/Self Employed Position – 2004 Developed a strategic business plan for the successful growth of the salon andspa.  Bought an existing one-person business and transformed it into an eleven employee full service salon and medical spa.  Managed all operations of the salon and medical spa business o Developed, managed and implemented comprehensive branding and marketing strategies. o Managed large inventory and expenses, retail sales incentives, client relationships, and appointment schedules. o Developed and implemented continuing education for staff. o Client base and vendor management o Prepared all business financials. o Staff management and recruiting  Producing owner/manager o Built personal client base by delivering high quality services and through referrals.  Created promoters by delivering a high level of customer satisfaction.  Increased sales by implementing a comprehensive marketing strategy and through a strong referral program.  Managed appointment schedule, business financials, licenses, sales and inventory accounting and reconciliation.  Developed, managed and coordinated events for business development.  Member of the Anthem Chamber of Commerce and Professional Beauty Association PROFESSIONAL DEVELOPMENT Extensive Training in the areas of: Business Development & Analytics Customer Service Management Marketing Relationship building Suggestive Selling Techniques Team Building Productivity & Staff Education Coaching/Mentoring Proficient Microsoft Excel, Word, Publisher, Office References available upon request