1. MARIE CANCILLA
3438 E. Kerry LanePhoenix, AZ 85050480-529-5418 marie.cancilla@gmail.com
A creative, success driven, highly effective business leader with 20 years + of proven
leadership and business development experience.
 A multifaceted, solutions focused and client/employee-oriented business professional offering extensive
operational management and demonstrated track record of success within a variety of environments.
 Recognized as a strategic leader that is able to successfully and efficiently manage multiple
responsibilities simultaneously, meet and exceed client expectations as well as develop a successful
team.
SKILLS
Operational/P&L Management
Business Development
Marketing
Quality Assurance Standards
Event Planning & Coordination
Human Resources & Training
Staff & Scheduling
Problem solving & Decision Making
Personnel Management/Training
Leadership/Talent Development
Recruitment & Retention
Vendor Sourcing & Negotiation
Budget /Resource Administration
Policy Creation/Enforcement
Detail Oriented
Results driven
PROFESSIONAL EXPERIENCE
Nu Image Salon, Inc. Scottsdale, AZ 85254
Owner/Operator
Position, 2012 – 2014
Developed and managed a comprehensive business plan for growing revenues for a startup full service Aveda
Concept Salon & Spa.
 Managed company financials and proactively studied and implemented changes according to business
analytics.
 Developed and implemented all long and short term goals in all areas of the salon.
 Provided strategic leadership and direction of current and future operational plans; maintained direct
oversight of marketing, menu development, scheduling payroll, monthly P&L, Inventory, loss prevention
and quarterly revenue forecasting.
 Sourced and selected outside business to partner with for developing business.
 Managed and developed strict adherence to corporation’s policies and procedures.
 Recruited top-notch staff developed & coached staff to grow business and exceed their goals as well as
company goals.
 Developed and implemented strategy for client acquisition and retention.
 Developed and managed staff educational events.
 Managed large inventory expenses, retail sales incentives and client relationships.
 Event development/planning and coordination
 Resolved issues proactively with professionalism and integrity.
JcPenney Salon, Tempe, AZ
Manager
Position, 2012-2013
Managed and implemented strategies for growing salon revenues, client retention, inventory control and staff
development, including recruitment and event management.
 Analyzed, implemented and grow service and retail sales.

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 Managed company budgets.
 Managed coached and empowered a staff of 15 salon members and 2 front desk staff.
 Maintained and managed customer service operation guidelines for all areas of the salon.
 Coached and developed staff to reach and exceed personal and company goals.
 Planned and executed special events for recruiting and educational events.
 Developed relationships with management and retail staff.
 Spearheaded the recruitment, training, staffing and scheduling of salon personnel; managed job
descriptions and responsibilities.
 Managed customer expectations and resolved issues proactively.
 Responsible for meeting and exceeding state board guidelines.
 Managed all visual merchandising for the salon.
 Managed and coached all staff for loss prevention measures.
 Demonstrated track record of increasing revenues.
 Proven success with team building and management.
 Demonstrated success in inventory control and management.
 Proactively studied business analytics to insure future success .
Adecco, Inc. - Charles Schwab’s Move Money Department
Temporary Contractor
Position - 2008 - 2009 (contract expired)
Effectively managed and evaluated risk when reviewing client accounts requesting fund disbursements with
minimal supervision.
 Performed work that is detailed and communicated in a clear, effective manner as clients can make
financial decisions based on the information given.
 Communicated in a clear and precise manner while walking clients through the online process of money
transfers.
 Contact with internal and external customers to solve problems and conduct research and special requests
through the use of email, telephone and Schwab’s internal inquiry system.
 Proven ability to work collaboratively and effectively with others in a fast paced environment.
 Proven ability to assess and resolve client issues at a moment’s notice.
 Proven ability to consistently process high volume of inbound and outbound telephone calls.
 Passion for service with strong client-focus and the desire to help people.
 Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics.
 Excellent communication and interpersonal skills, especially the ability to listen and explain complex
subjects.
 Strong technical skills, including knowledge of Windows, Internet searching, database systems, email,
and legacy.
American College of Physicians, Phoenix, AZ
Assistant to Executive Director
Position – 2008 – September 2008
Providedassistance to the Director with oversight for logistics, organization andmanagement for the
American College of Physicians.
 Managed calendars, scheduled meetings, and provided calendar conflict resolution
 Prepared reports and presentations using Microsoft Office
o Administered travel arrangements and expense reporting
o Financial reconciliation - monthly and yearly
 Ensured Executive Director is well prepared for presentations to Committees and sub-Committees of the
ACP and for executive level presentations
 Coordinated monthly, quarterly and yearly meetings
o Organized logistics for all aspects of events
o Prepared and supplied meeting materials
o Designed event brochures
o Organized invite lists for member physicians and medical students
o Negotiated rates with restaurants, hotels and vendors for events
 Organized and plan continuing education events for more than 250 members
 Coordinated marketing campaigns to new members.

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 Organized and manage guest speaker appearances.
 Maintained existing relations with medical and administrative staff at Banner Good Samaritan Hospital,
Maricopa Hospital, Mayo Clinic and St. Joseph’s Hospital.
Nu Image Salon & Day Spa, LLC
Owner/Self Employed
Position – 2004
Developed a strategic business plan for the successful growth of the salon andspa.
 Bought an existing one-person business and transformed it into an eleven employee full service salon
and medical spa.
 Managed all operations of the salon and medical spa business
o Developed, managed and implemented comprehensive branding and marketing strategies.
o Managed large inventory and expenses, retail sales incentives, client relationships, and
appointment schedules.
o Developed and implemented continuing education for staff.
o Client base and vendor management
o Prepared all business financials.
o Staff management and recruiting
 Producing owner/manager
o Built personal client base by delivering high quality services and through referrals.
 Created promoters by delivering a high level of customer satisfaction.
 Increased sales by implementing a comprehensive marketing strategy and through a strong referral
program.
 Managed appointment schedule, business financials, licenses, sales and inventory accounting and
reconciliation.
 Developed, managed and coordinated events for business development.
 Member of the Anthem Chamber of Commerce and Professional Beauty Association
PROFESSIONAL DEVELOPMENT
Extensive Training in the areas of:
Business Development & Analytics
Customer Service
Management
Marketing
Relationship building
Suggestive Selling Techniques
Team Building
Productivity & Staff Education
Coaching/Mentoring
Proficient
Microsoft Excel, Word, Publisher, Office
References available upon request