1. MARIE CANCILLA
3438 E. Kerry LanePhoenix, AZ 85050480-529-5418 email@example.com
A creative, success driven, highly effective business leader with 20 years + of proven
leadership and business development experience.
A multifaceted, solutions focused and client/employee-oriented business professional offering extensive
operational management and demonstrated track record of success within a variety of environments.
Recognized as a strategic leader that is able to successfully and efficiently manage multiple
responsibilities simultaneously, meet and exceed client expectations as well as develop a successful
Quality Assurance Standards
Event Planning & Coordination
Human Resources & Training
Staff & Scheduling
Problem solving & Decision Making
Recruitment & Retention
Vendor Sourcing & Negotiation
Budget /Resource Administration
Nu Image Salon, Inc. Scottsdale, AZ 85254
Position, 2012 – 2014
Developed and managed a comprehensive business plan for growing revenues for a startup full service Aveda
Concept Salon & Spa.
Managed company financials and proactively studied and implemented changes according to business
Developed and implemented all long and short term goals in all areas of the salon.
Provided strategic leadership and direction of current and future operational plans; maintained direct
oversight of marketing, menu development, scheduling payroll, monthly P&L, Inventory, loss prevention
and quarterly revenue forecasting.
Sourced and selected outside business to partner with for developing business.
Managed and developed strict adherence to corporation’s policies and procedures.
Recruited top-notch staff developed & coached staff to grow business and exceed their goals as well as
Developed and implemented strategy for client acquisition and retention.
Developed and managed staff educational events.
Managed large inventory expenses, retail sales incentives and client relationships.
Event development/planning and coordination
Resolved issues proactively with professionalism and integrity.
JcPenney Salon, Tempe, AZ
Managed and implemented strategies for growing salon revenues, client retention, inventory control and staff
development, including recruitment and event management.
Analyzed, implemented and grow service and retail sales.
2. M A RI E CA N C ILL A Page 2
Managed company budgets.
Managed coached and empowered a staff of 15 salon members and 2 front desk staff.
Maintained and managed customer service operation guidelines for all areas of the salon.
Coached and developed staff to reach and exceed personal and company goals.
Planned and executed special events for recruiting and educational events.
Developed relationships with management and retail staff.
Spearheaded the recruitment, training, staffing and scheduling of salon personnel; managed job
descriptions and responsibilities.
Managed customer expectations and resolved issues proactively.
Responsible for meeting and exceeding state board guidelines.
Managed all visual merchandising for the salon.
Managed and coached all staff for loss prevention measures.
Demonstrated track record of increasing revenues.
Proven success with team building and management.
Demonstrated success in inventory control and management.
Proactively studied business analytics to insure future success .
Adecco, Inc. - Charles Schwab’s Move Money Department
Position - 2008 - 2009 (contract expired)
Effectively managed and evaluated risk when reviewing client accounts requesting fund disbursements with
Performed work that is detailed and communicated in a clear, effective manner as clients can make
financial decisions based on the information given.
Communicated in a clear and precise manner while walking clients through the online process of money
Contact with internal and external customers to solve problems and conduct research and special requests
through the use of email, telephone and Schwab’s internal inquiry system.
Proven ability to work collaboratively and effectively with others in a fast paced environment.
Proven ability to assess and resolve client issues at a moment’s notice.
Proven ability to consistently process high volume of inbound and outbound telephone calls.
Passion for service with strong client-focus and the desire to help people.
Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics.
Excellent communication and interpersonal skills, especially the ability to listen and explain complex
Strong technical skills, including knowledge of Windows, Internet searching, database systems, email,
American College of Physicians, Phoenix, AZ
Assistant to Executive Director
Position – 2008 – September 2008
Providedassistance to the Director with oversight for logistics, organization andmanagement for the
American College of Physicians.
Managed calendars, scheduled meetings, and provided calendar conflict resolution
Prepared reports and presentations using Microsoft Office
o Administered travel arrangements and expense reporting
o Financial reconciliation - monthly and yearly
Ensured Executive Director is well prepared for presentations to Committees and sub-Committees of the
ACP and for executive level presentations
Coordinated monthly, quarterly and yearly meetings
o Organized logistics for all aspects of events
o Prepared and supplied meeting materials
o Designed event brochures
o Organized invite lists for member physicians and medical students
o Negotiated rates with restaurants, hotels and vendors for events
Organized and plan continuing education events for more than 250 members
Coordinated marketing campaigns to new members.
3. M A RI E CA N C ILL A Page 3
Organized and manage guest speaker appearances.
Maintained existing relations with medical and administrative staff at Banner Good Samaritan Hospital,
Maricopa Hospital, Mayo Clinic and St. Joseph’s Hospital.
Nu Image Salon & Day Spa, LLC
Position – 2004
Developed a strategic business plan for the successful growth of the salon andspa.
Bought an existing one-person business and transformed it into an eleven employee full service salon
and medical spa.
Managed all operations of the salon and medical spa business
o Developed, managed and implemented comprehensive branding and marketing strategies.
o Managed large inventory and expenses, retail sales incentives, client relationships, and
o Developed and implemented continuing education for staff.
o Client base and vendor management
o Prepared all business financials.
o Staff management and recruiting
o Built personal client base by delivering high quality services and through referrals.
Created promoters by delivering a high level of customer satisfaction.
Increased sales by implementing a comprehensive marketing strategy and through a strong referral
Managed appointment schedule, business financials, licenses, sales and inventory accounting and
Developed, managed and coordinated events for business development.
Member of the Anthem Chamber of Commerce and Professional Beauty Association
Extensive Training in the areas of:
Business Development & Analytics
Suggestive Selling Techniques
Productivity & Staff Education
Microsoft Excel, Word, Publisher, Office
References available upon request