4. The challenge many businesses
face is how to support their
online effort and provide a level
of customer service that helps
retain customers.
Transeo is a media and publishing
agency that provides support
solutions and services to manage
online businesses. Whether your
company is looking for help desk
support, chat services, crm support
or customised solutions we can help.
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5. Data & Analytics
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HelpdesksSupport Software
Social Media Support
Chat Services
6. SUPPORT MANAGEMENT
Flexible, customized support
management
transeo.com.au 6
When it comes to support you need
a flexible approach to servicing your
customers, there is no one size fits
all. Your support plans start with your
customers in mind, how to best serve
them is where we start.
7. This could be the beginning of a
beautiful relationship
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Better customer service starts with
Zendesk.
* Customer support
* Customer self service
* Customer engagement
50,000+ companies trust zendesk with
their support services.
8. HELPDESKS
Support desks for self service
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Build self service customer communities. An online 24/7 self service
help desk can help your customers get the answers they need
when they need them.
transeo.com.au
9. TRIGGERS and AUTOMATIONS
transeo.com.au 9
Respond with messages to help
When customers seek answers you
can provide automations in email
triggered by the customer enquiry.
Saves you time in responding and
provides the customer with the
answer immediately.
10. Support for your web development
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Every growing online business has
website support requirements, from
your hosting and managing of
website assets, to building and
integrating support features into
your website.
WEBSITE SUPPORT
11. LIVECHAT
Real time chat services
transeo.com.au
Offer a chat option
for website visitors who
need your help now.
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12. INTEGRATIONS
Integrate your systems for
seamless service
transeo.com.au 12
Where you store your data, how your
systems talk to each other and how
you transfer that information to the
customer all makes a difference.
Understanding your integration
options from the outset really helps.
13. CAMPAIGN SUPPORT
Create campaigns, grow your
lead bases
transeo.com.au
Most online businesses secure
email addresses to communicate
and offer more insights. How you
manage your email marketing
and other sales support functions
will keep your products in front of
your customers.
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14. Powerful Social Media Software
Social channel support and analytics
Managing content, and support issues across your social media channels is best
managed by using integrations.
SOCIAL MEDIA SUPPORT
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15. SPROUT SOCIAL
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Implement your own custom
support and service plan for your
social media requirements.
Powerful social media
software A management
and engagement platform
for social business
16. ANALYTICS
Report, review and improve your
customer service
transeo.com.au 16
Understanding your customers
habits can help you build better
customer service programs.
Dedicated Google Analytics,
support tracking methods, and
website analytics all help you
create the right support and
services model.
17. SUPPORT STAFF
Support staff to meet
your service plans
Build your own dedicated support
staff, or take advantage of our
white label options to grow with
your business. Either way your
customers will be glad you did.
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18. Support services for
emerging businesses
SERVICES
If your business functions online
then good customer service
starts with a quality support plan.
Ask us how we can help you
implement quality support solutions
to provide the level of customer
service your clients are looking for.
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19. Your support services is the glue between
sales and service. Deliver the customer service
that keeps your customers coming back.
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20. Sydney Office
Darling Park - Tower 2
Level 21, Suite 501
201 Sussex Street
Sydney NSW Australia 2000
Cebu Office
Apple One - Equicom Tower
16th Floor Mindanao Avenue
Cebu Business Park
Cebu City Philippines 6000
support@transeo.com.au transeo.com.au
1300-367-988 +61-2-9119-2220 (fax) +61-2-9119-2217
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