1. MANUEL TORRES
8047 Park Ln. • Bell Gardens, CA 90201 • email@example.com • (562) 375-5707
Insightful, articulate, enthusiastic, goal oriented, team player looking into maximizing my career prospects and skills in
the financial field. I am highly motivated, results driven, and determined to make a positive contribution to a dynamic
California State University, Long Beach
Bachelor of Science GPA - 3.42
Dietetics and Food Administration-
Hospitality Foodservice and Hotel Management
Awarded: December 2011
Studied Abroad - Buenos Aires, Argentina. Fall 2010
President’s Honor List for Fall 2008, Spring 2009, Fall 2009, Spring 2010, Fall 2011
Front Desk Agent
Westin Los Angeles Airport Hotel Los Angeles, CA March 2015- present
Act as housekeeping supervisor when needed.
Train and assess new employees with tools to perform all of the front desk procedures.
Greet customers during the check in and check out process in an efficient and courteous manner.
Handle large amounts of cash on a daily basis.
Exceed customer expectations before, during, and after their stay.
Communicate with various hotel departments to provide the best service for our guests.
Anticipate customer needs by reviewing inventory and special preferences they might have.
Assist guest overcoming challenges during their current or previous stays to satisfy their needs.
Equity Residential Santa Monica, CA October 2013 – March 2015
Managed the sales process from start to finish by presenting our product in a compelling way and overcoming
objections in order to achieve projected goals.
Built and maintained strong relationships with prospects and residents by excelling in customer service and
resolving problems encountered.
Helped with the overall organization of the office documents, follow up with service requests from residents, and
market our community through different web-based tools.
Contacted residents for: lease violations, to follow up with service requests, collect rent or possible evictions.
Verified credit reports, employment and living history of our applicants.
Participated in weekly meetings to discuss new methods to improve our sales, customer service, and overall safety
in the property.
Customer Support Assistant March 2013 - October 2013
Co-created and implemented a new operational system to replace previous management procedures to establish a
more effective and efficient process.
Provided great customer service to create long lasting relationships with residents.
Supported the leasing team with sales, marketing, filing, keeping records of current, future, old residents, and any
other aspect to achieve our projected goals.
Maintained strong relationships with a variety of vendors and residents.
2. Worked with no supervision on the weekends to assist the leasing team and property manager to ensure and
maintain focus on sales to reach occupancy and revenue goals.
Communicated with prospects from all around the world, with current and old residents, and colleagues when
needed via email, phone, fax, and video conferences.
Collected rent and completed the necessary transactions for each apartment.
Hyatt Regency Resort & Spa Huntington Beach, CA June 2011 - March 2013
Exceeded customers’ expectations with a great memorable service.
Fulfilled guests’ requests and made deliveries to guest rooms in a timely manner.
Communicated with other departments to assist guests overcome issues with their stay.
Filled other positions as needed such as the office coordinator, bell man, front desk agent, and others.
Proficient in Microsoft Office: Word, Excel, Power Point, and Publisher.
Customer service: Efficient in providing services with excellent oral and written skills.
Trilingual: Spanish (Advanced Level/Native)
English (Advanced Level)
Italian (Basic Level)
Marketing and sales: negotiation skills, quota/target oriented, and cost control.
Capable of working with minimal or no supervision or team oriented.