This document provides tips for using social media to generate sales and leads for small businesses. It outlines a 23-step social media marketing plan including optimizing social media pages, being authentic, encouraging reviews, engaging with others, sharing interesting content, listening to customers, analyzing metrics, running contests, advertising, and scheduling posts. The overall message is that social media is a powerful tool that small businesses can benefit from by dedicating just a few hours per week to engage audiences and promote their brand.
8. • 40 MILLION SMB’s have Facebook business pages
• 87% of small businesses claim that social media has
helped their business.
• Marketers saw an increase of 74% in website traffic
after devoting just 6 hours per week in social media.
Credit: Forbes
https://www.facebook.com/business/success/
9. The Proof is in the Numbers
Website visits
from Facebook
44. #7 – Be the Expert
Share valuable and useful content
including tips, advice, helpful links and news.
45. “You need to spend all of your time and energy
on creating something that actually brings
value to the people you’re asking for money!”
– Gary Vaynerchuk
51. •How can you help your target audience?
• What are they searching in Google that you already know the
• answer to?
•What are the FAQ’s you receive?
60. #11 - Connect and Follow Others
Don’t just wait for the leads to come to you – look for them yourself.
61. • Business Partners
• Clients
• Members of the Chamber of Commerce
• News Channels
• Potential Business Clients
• Competitors
• Influencers
• Local Directories
69. What is UNIQUE to your business?
1) Family owned business since 1960
2) Has your Executive Chef won numerous awards?
3) Do you offer emergency services 24-7?
4) Do you offer private yoga classes inside of your
hotel rooms?
5) Do you have customers that have been coming
to you for 20+ years?
Think about what makes your business special!
117. Organic Post Targeting
(It’s free!)
With Select Targeting, you can target your audience by gender, education,
age, location, language, interests, relationship status etc.)
118. #18 - Add a Contact Form to your
Facebook Page
119. #19 - Share Your Post on Local
Directory Pages
Here is an example of a man who ran his own underwater dog photography business. He had very little money to advertise. He heard about Facebook and decided to make a business page. He uploaded some of his pictures, and share it with friends, who LOVED his work, and who shared it with their friends, who shared it with their friends. His business took off, due to a Facebook page, that was FREE, and now he runs a very successful business.
All of your efforts on social media, can be tracked using special tools like Google Analytics. You can see exactly how many visits you got from social media, how many bookings you got, how many sales you made that came from Facebook.
Step 1 - Define your goals! What is that you want to achieve? Is it more website traffic? Do you want to promote new specials and products? Once you have this established, then you know what you’re working towards.
Research or SPY on your competitors. Study what other businesses are doing and get inspiration from them! Use the search bar on your social media sites to research competitors. If you see things you like, take a screenshot of it, and collect these screenshots on word doc that you can refer back to in the future. I like to call it my inspiration library. Study your competition and watch where they participate on social media. Don’t recreate the wheel.
Define your platforms. This is a question I get very often. Which social media platforms should I be on? The short answer? It depends. The long answer… where are your customers hanging out? If you’re a B to B, I would recommend focusing your effort on LinkedIn. Pinterest is great for retail and tourism business. Google+ is for everyone since it helps you in rank in the search engines.
Quality trumps quantity. Pick one or two social media platforms and master them.
Optimize Your Path to Conversion
It’s important to make sure it is super-easy for potential buyers to buy.
Take a look at your Facebook page. Does a potential buyer have to click on the Info tab to find your website, then go to your website and figure out how to buy your products or services? If so, you are likely missing out on the opportunity to convert Facebook fans into purchasers.
Don’t talk TO people. Talk WITH people.
Follow like minded businesses. Watch and observe them.
The “Liking” process is a cycle, where the page must attract (visitors), engage (visitors), and generate (likes). Have The Circle of Life song play when this slide starts?
*Awareness is the first step in the process of generating “Likes” (people need to know about your page, cause, organization, before they decide to “Like” your content)
Ask your audience questions. Consider it marketing research. Hey, we’re planning on adding a new menu item this month. Do you like A) or B) better? This gets them involved, and gets that conversation going, and they feel special, as if they were part of the planning process. Ask questions. Be generally interested in what your audience has to say.
I personally believe that a strategy of CARING outweighs everything else. Show them you care and listen to them.
You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.
In social media, content leads to conversations, conversations build relationships, and relationships result in ROI.
So much can be done with the technology at your fingertips. Use your phone to interact with guests, customers, etc.
People will forget what you said, but they’ll always remember how you made them feel. Make them feel something. IN marketing, the key is to not express the boring what you do, or HOW you do, express to them the WHY you do it.
The “Liking” process is a cycle, where the page must attract (visitors), engage (visitors), and generate (likes). Have The Circle of Life song play when this slide starts?
Contests – Best engagement photos, cutest couple, etc.
The “Liking” process is a cycle, where the page must attract (visitors), engage (visitors), and generate (likes). Have The Circle of Life song play when this slide starts?
Contests – Best engagement photos, cutest couple, etc.
The “Liking” process is a cycle, where the page must attract (visitors), engage (visitors), and generate (likes). Have The Circle of Life song play when this slide starts?
Contests – Best engagement photos, cutest couple, etc.