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RÉSUMÉ
MANH (MIKE) DAO
72 Winter Crescent, Reservoir 3073, VIC, Melbourne
Phone: +61-449740607
Email: manhdaodang@gmail.com
CAREER OBJECTIVE
An IT engineer and post-graduate student in Business Information Management and Systems with
customer relationship management skills. With over 9 years of work experience in areas such as marketing,
customer service, IT and database administration, I am looking for roles that would harness my skills in
customer service, business analysis and marketing, as well as utilising my skill base to deliver on projects
to meet the requirements of clients and that of the employer
EDUCATION
MasterofBusinessInformationManagementandSystems 2014–current
La Trobe University
Academic English Preparation 2013 - 2014
RMIT Vietnam
Master of Business Administration 2008 - 2010
Vietnam National Economics University
Bachelor of Science: Information Technology 2000 - 2005
HanoiUniversityofTechnology
CORE SKILLS
Technical IT skills:
I am skilled in the use of:
 Database administration with Oracle 11g, SQL
 MS Word / MS Excel / MS PowerPoint/ MS Outlook/ MS Project/ MS OneNote
 Online marketing: (Google Absence, Facebook ads, SEO, Get Response, Google+…)
Project Management:
 Resource allocation, team management, risk management, change management, issue management
Other Skills:
 Teamwork, Leadership, Communication
Hobbies:
 Music, Sport ( Football, Basketball, Tennis, Gyms), Travel and Cooking

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RELEVANT EXPERIENCE
Staff at Project Management Department September 2012– September 2014
Vietnam General Department of Taxation (GDT)
The General Department of Taxation is an agency under the Ministry of Finance and functions to advise and
assist the Minister of Finance in performing the state management of domestic revenues nationwide,
including taxes, charges and fees and other state budget revenues (below collectively referred to as taxes),
and to manage taxation in accordance with law.
Key responsibilities:
 Managing IT projects in Taxation department (planning, executing and monitoring every IT projects
such as E-tax, E-filling, Website, personal income tax)
Key Achievements:
 Best performance employee in 2012 and 2013
Database Administrator September 2011– August 2012
Vietnam General Department of Taxation (GDT)
 Worked as database administrator in GDT, manage and analyse taxpayer database to extract report
to ministry of finance.
 Designing and implementing database which manages taxpayer in Oracle 10g and 11g.
 Training and supporting system administrators in every provinces in Vietnam in database
management.
Key Achievements:
 Best performance employee in 2008 and 2010
Marketing Manager September 2009 – September 2010
Golden Ant Housing
Gold Ant Housing is one of the leading company offers education and consulting services for expat and
foreign investors in Vietnam such as: language training, translation and interpretation, housing, investment
consultancy and business promotion Customer Relationship Manager Marketing Manager
 Developing the marketing strategy for Golden Ant Housing.
 Planning and implementing promotional campaigns to find foreign customers who are living and
working in the capital of Vietnam.

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 Preparing online marketing campaigns on social media such as: Facebook, Google AdWords, G+,
YouTube
General Manager September 2007 – September 2008
Vietnamese Teaching Group:
Vietnamese Teaching Group is one of the leading company offers education and consulting services for
expat and foreign investors in Vietnam such as: language training, translation and interpretation, housing,
investment consultancy and business promotion Customer Relationship Manager
 Planning and delivering customer relationship management strategies across the company
encouraging retention and loyalty from important customers such as embassy, foreign companies
and NGOs in Hanoi.
 Monitor and maximise customer lifetime value strategies ensuring maximum profitability for VTG.
IT engineer June 2005 – June 2006
FPT Corporation
FPT is one of the leading IT Company in Vietnam which offers IT solution and consulting services
 Designing and setting up the Microsoft Active Directory, Outlook, database system and website for
customers such as Minister of Finance, Custom department and Taxation department.
 Supporting customer to maintaining their AD system, email system and Database system.
VOLUNTARY & SOCIAL ACTIVITIES
Volunteer for Colour run festival May 2016
Volunteer for Moomba festival April 2016
La Trobe Student Union – Post Graduate Office – Committee member September 2015 - Present
La Trobe Vietnamese Students Association – President March 2015 – August 2015
Volunteer for Preston Primary School Fete March 2015
Vietnamese Language and Cultural Club – Leader July 2009
Standing Committee of Labour Union in Taxation department December 2008 – December 2014
Achievements:
 Certificate of Merit of The Labour Conference of Ministry of Finance for the achievement of
social action (2012)

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 Certificate of Merit of The Youth union of Ministry of finance for the year 2007 and 2008 for
the achievements of social action
REFEREES
Available on request