1. SP eCommerce
eCommerce Technology
Both data security and how quickly a page loads will affect your
sales conversions and determine the number of shoppers that
will checkout from your online store with confidence.
Our web development team creates secured enterprise grade
stores that are optimized for speed and designed for a pleasant
user experience. Whether you choose to use common enterprise
eCommerce platforms or our proprietary shared platform, your
online store will be built to scale: processing up to 300 orders at
any given moment while tagged to our analytics and logistics
processing software.
Data is collected and analyzed at every step of the process above
through our shared platform. Custom reports available on request.
According to
Google, a 400ms
delay leads to a
0.44% drop
in search
volume.
Imagine what
the same delay
could do to
your online
business.
Pooranan Balasubramanian
Vice President, Technology Platform
Shared Platform
Key Features:
- Scalable
- Secured
- 99.99% Uptime
- Partner Apps
Customer
Site User
Experience
Integrated
Control Panel
Order
Management
System
Warehouse &
Delivery
Management
System

2. SP eCommerce
Warehousing Solutions
By assigning your inventory within our local distribution centers
throughout Asia, your customers can expect faster delivery time
and lower shipping fees. That means more cost savings and time
saved for your business.
We offer seamless logistics fulfillment from any of our own eCom-
merce warehouses. Our secret? Tight integration between your
order management system and our logistic capabilities built for
drop shipping or direct shipping from any of our local distribution
centers and warehouses situated across Asia, USA and UK.
12 eCommerce
Warehouses
in Asia and
a regional
distribution
center each
in USA & UK.
Ready to roll.
Scott Leaw
Director, Warehousing Solutions
Regional
Distribution
Center Model
Local
Distribution
Centers Model
Map Legend
Customer’s
Home
Manufacturer
Local Distribution
Center
Air
Freight
Drop
Ship
SP eCommerce
Logistics Hub

3. SP eCommerce
Delivery & Returns
Let us sweat on the details for handling your delivery and returns.
Our fulfillment team is trained to handle even the most demand-
ing customers with grace.
Backed by the deep expertise and experience of our parent com-
pany Singapore Post Ltd, you can now enjoy the same flat rate
shipping fee of a postal service, across Asia Pacific, while offering
value-added service to your customers. Cash on delivery, easy
returns and parcel pickups from your merchants? No problem.
We’ll even inform you of any customs restrictions in the country of
sale beforehand.
Ride along the
relationships
we have
established
in the postal
business for the
past 100 years.
Take advantage
of our mail and
logistics
networks to
ensure that
your products
reach local and
international
customers
promptly.
Tony Kuik
Director, Logistics & International Delivery
International Delivery Tiered Offerings
International Mail
Speedpost
Air
Speedpost
EMS
Speedpost
Express
Service
Overview
Ship light weight
shipments
economically.
Value for
money, door-
to-door
deliveries.
Cross–border
Shipping
solution with
tracking.
Express
delivery for
time-sensitive
shipments.
Delivery
Time
4–10 days
10 days on
average
2–6 days 1–5 days
Best Used
For
Lower value items
that can fit in a
mailbox. E.g.
trinkets &
stationery
Medium to
large sized
objects. E.g.
shoes &
apparel
Medium to
large sized
objects. E.g.
shoes &
apparel
Any product for
urgent
overnight
delivery.
Value-added
Services
Option to purchase
registered service
for delivery
confirmation.
Charged
based on nett
weight.
Charged
based on nett
weight.
Charged based
on nett weight.

4. SP eCommerce
Regional Customer Care
Research has proven that online visitors to eCommerce stores are
more likely to make a purchase when a telephone hotline is
prominently displayed within the website.
Today, 29% of all customer call enquiries result in a sale. Hence,
creating additional touch points will not only serve your custom-
ers better but also grant your business a competitive edge.
Allow your customers to shop with confidence via multi-lingual
phone support and chat platforms through our dedicated and
scalable call centers located in Singapore, Philippines and India.
Our customer care officers pay special attention to your
customer’s requirements in tone of voice and brand guidelines
unique to your business.
Performance indicators of our customer service levels based on
an independent study. Resolution score is calculated based on a
parameter in the CSAT survey.
Our secret to
consistently
higher than
industry average
resolution rates?
Customer care
officers that are
willing to go
the extra mile
to keep your
customers
smiling.
Lily Loo
Vice President, Customer Care & Excellence
Result: Strong Performance
Benchmarks Calls Emails
Service Levels
80% of calls resolved
within 20s.
80% of emails replied
within 1 working day.
Average
Handling Time
180s during peak hours.
200s during non-peak hours.
540s from first touch.
Resolution % 85% 85%
Case
Documentation
95% 95%

5. SP eCommerce
Digital Marketing
Fragmented as Asia is and as culturally different its consumers
are, it is not an unfathomable creature. Mapping your local
customer’s online shopping journey is just the first step. We
harness existing data and monitor trends to help you understand
your local customers better. From awareness to purchase, we’re
there to guide your customers every step of the way.
Through relentless measurement and analysis, we utilize the best
digital marketing channels and execute a strategy made for your
business. You can expect to receive the best possible return of
investment from your marketing spend as we share the risk with
you by only billing your organization based on results.
Overview of marketing channels. Size of circles represent average
return of investment in marketing for eCommerce businesses.
Far from an
agency —
we strive
to be your
performance
marketing
partner.
Pranay Mehra
Vice President, eCommerce & Marketing
Instagram
You
Tube
Facebook
Pinterest
PR
Activation
Direct
Sales
Print,
Radio,
TV Ads
Selective
Wholesale
Reviews
Online
Retarget
Search
Engine
Marketing
Social
Commerce
Online
Marketing
Online Advertising
Offline
Advertising
Refferal
PR, Events & Sales
SEO &
Content
Affiliate
Blog
Online
Display
Ads
Twitter
Social
Refferal
Email
Refferal
Offline
Refferal