1. Malarvizhi D
Mobile: +91-9094655225.
E-mail: malarvizhidayalan@gmail.com.
Professional Summary
 Overall 2.5 years of experience in development and production support.
 I have completed “TRAINING in Java, J2EE Technologies” at Wipro.
 Possesses 1 month of project experience in JAVA and J2EE Technologies and 2+ years
of professional experience in Business Analysis and Change request creation.
 Hands on experience in Core Java, Servlet, JSP, JDBC, Hibernate and handling user
related queries, incidents and production batch support and creation of Change Request,
Change Task and also supports post deployment co-ordination, Business Sanity co-
ordination.
 Knowledge of Eclipse tool for the development of Java projects and Expertise in the
usage of ServiceNow tool.
 Hands on experience in Tomcat web server.
 Cohesive team worker, having strong analytical, problem solving and interpersonal
skills.
Career Objective
 To secure a challenging position where I can effectively contribute my skills as Software
Professional, possessing competent Technical Skills.
Technical Skill Set
Operating Systems: Windows - 2000 / 2007 / XP Professional.
Programming Languages: Java, COBOL, JCL and CICS.
Databases: Oracle 11g, DB2.
Web Technologies: HTML, JavaScript, Angular JS.
Web / Application Server: Tomcat.
Java Technologies: JDBC, J2EE.
Frameworks: Servlet, JSP, Hibernate
Career Profile
 Currently working with Wipro Technologies since Jan-2014 as Project Engineer.
Project Details
Project Name: Employee Management System.
Duration: 1 month.
Role: Design and Development.

2. Software used: JDK 1.7, Restful Web Service, Angular JS, HTML5.
Environment: Oracle 10g, Tomcat.
Tool: Eclipse Mars.
Description: The project involved development of a Single Page Application that helps to
manage employee details such as employee id, employee name, employee salary and their pin
code at organizations. By using this system it provides better convenience to management. It not
only provides employee details but also it displays the location of the employee when the
corresponding pin code is selected.
It has following features:
 Login: Authorized User can login into the Employee Management System
using registered user name and password and can view the existing employee
details, can add details of new employee and can also modify the existing
employee details.
 View: Retrieves the existing employee details such as employee id, employee
name, employee salary and their pin code from Database and displays the
same in a table format.
 Edit: Authorized User can modify the existing employee details and the
changes will be updated in the database automatically and the recently
modified details will be displayed while viewing.
 Delete: Existing employee details can be removed by authorized User if
required using employee id and automatically it will be updated in the
database.
 Add: New employee details can be added by the authorized User through this
function.
 Display Map: Displays the corresponding location of the employee with the
help of the pin code specified.
 SPA: The whole project is a Single Page Application whereas all the modules
will be processed and displayed within a page.
Project Name: CIT-CIT-MD-CARDSOFF
Client: CITIBANK
Team size: 4
Description: Cards L1L2 Production Support involves handling of user related queries,
incidents and production batch support. These User related queries is because of the failed batch
during the past or new requirement or error in the existing system. After the recovery is done, it
is documented for the future purpose in the knowledge base. For major Production errors (critical
infrastructure or application failures), a phone conference call is initiated and all required support
persons/teams join the call and we all work together to resolve the error, this process is also
referred as Incident Management call. If a problem occurs repeatedly then it is recorded and
tracked using appropriate tools (service now) and processes until it is resolved permanently. This

3. is also called as Incident Management. The issue is closed only after the customer or end user
agrees that the problem is resolved.
Responsibilities:
 Initial Analysis on User Raised tickets for Asia pacific countries and pass it to the
appropriate team for the corrective measures and permanent solutions for the production
jobs and tickets raised for user queries and resolving them with in SLA.
 Prepare User Incidents report to keep track the count and Prepare the production tickets
summary for Asia Cards and Collections of outstanding & priority tickets.
 Attend weekly country calls to provide updates on User Raised incidents.
 Communicate to the User to get the required details to find the root cause of the User
raised incidents.
 Bridging the gap in understanding of the issue between the client and technical team by
coordinating until resolution is found for User raised incidents.
 Working with the Application team to get the updates of User raised incidents until its
fixed.
Project Name: CIT-CIT-MD-CITI-RELEASE&DEPLOYMENT
Client: CITIBANK
Team size: 12
Description: Release & Deployment Team involves creation of Change Request, Change Task
and also supports post deployment co-ordination, Business Sanity co-ordination. These Change
request is to upgrade the existing system or any new requirement or new enhancement or to fix
the error in the existing system. After the implementation, it is documented for the future
purpose in the knowledge base. To ensure smooth implementation, Change request will be
reviewed by seniors and secures approval from Production Service Manager, Production Service
Senior Manager, Business Tech Head and Change Management team (this process is also
referred as Change request co-ordination). The Change request is closed only after the successful
implementation or if the problem is resolved.
Responsibilities:
 Creating Change Request and Change Task.
 Required Change Request and Change Task details are collected from the Application
team.
 Analyzing the change request and coordinating the changes required with the
Application team.
 Follow up for approvals/acceptance of the task like lib, tibco, SA, UNIX etc.
 Sends Heads Up mail to the respective team to provide support at activity time and to
start the activity on time.
 Notify the business about the deployment completion and ask the business to perform
sanity check for critical applications like EAS, SG instant embossing, OE, PG, 3DS, etc.

4.  Need to consolidate the sign-off mails which are sent by business testers after sanity
check and to send the final status mail.
 Training new resources for creation of deliverables.
Academia
 BE from Panimalar Engineering College in the year 2013.
 12th from Oxford Matriculation Higher Secondary School, Chennai in the year 2009.
Personal Strength
 High Grasping Power.
 Flexible team player.
Personal Details
Date of Birth: 7th March, 1992.
Languages known: English, Tamil.
Address: No 15 / 8, Cartman Street,
West Mambalam,
Chennai-33.