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Customer Focus by Ivan Kravchenko, EPAM Systems

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Customer Focus by Ivan Kravchenko, EPAM Systems

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Editor's Notes

  1. Building trust -> easier to work, more efficiency
  2. Generic wants (common and high-level)
  3. Brief mention; go to further slides
  4. Any status check is our failure.
  5. in interaction
  6. Brief mention; go to further slides
  7. Be right at any cost – common antipattern