1. MAJOR MONTGOMERY
348 WILLOW AVENUE
SCOTCH PLAINS, NJ 07076
MAJOR8841@YAHOO.COM
(908) 531-2763
Skills
Hardware: Cisco Routers: 10,000, 7000, 2500, and 3600. Cisco Catalyst Switches: 1900, 2950, 5000,
Cisco Call Managers, T1s, Netopia routers, Adits, Cabletron switches, Copper Mountain switches,
Cabling and Hubs and Patch Panels, Phone blocks and Punchdowns.
Software: Familiar with Windows 9x, NT & 2000, Microsoft Office, Microsoft Project, Microsoft
Visio, Outlook. Configuration, support and troubleshooting of network resources as well as network
protocols TCP/IP, RIP I&II, OSPF, IGRP, EIGRP, PPP and Access List Configuration, Remote Access
VPN's. Familiar with Unix/Linux.
Professional Experience
Venue 1850, Somerset NJ 8/2014-Present
Bartender
Greeting customers while displaying a pleasant attitude upon entry.
Taking drink and food orders.
Excellent communication skills with past server experience.
Black Box Network Services, Nashville TN 6/2012- 6/2014
Iron Mountain, VOIP Migration (BlackBox)
Team Lead for VOIP migration.
Microsoft Link system.
Responsible for locations in Eastern Time Zone.
Preliminary validation and documentation required sites.
Rack and stacking of Voice Gateways as well as base configurations.
Responsible for VoIP migrations for more than 60 locations.
Decommissioned legacy hardware.
Target, VOIP Migration (BlackBox)
Team Lead for VOIP migration project.
Performed site surveys, VOIP phone installations and programming.
Worked on a national VOIP migration project, responsible for east coast migrations.
Installed critical network devices.
Punch down and documentation of Telephone wiring.
Execution of line migration and line testing.
In charge of decommissioning legacy equipment.
KFORCE PROFESSIONAL STAFFING, Iselin, NJ 04/2011-06/2012
Merrill Lynch - Team Lead
Team Lead for 3 Jersey City locations, while managing 8 IT professionals.

2. Validation of MDF.
Rewiring and documentation of MDF cabling.
Rack and stack a critical network equipment for bank infrastructure
Executed data and user migration for over 5000 user via switches and routers.
Performed In-Place Upgrades of Cisco 6500 series switches.
In charge of decommissioning hardware from legacy network.
SAVEOLOGY.COM, South Plainfield, NJ 11/2010-04/2011
Business Development Specialist
Provided excellent customer service.
Received 40-50 incoming sales calls for various cable service companies.
Proven ability to maintain sales quota numbers.
Coordinated with upper level departments on problem issues.
CBEYOND, Atlanta, GA 08/2007-11/2007
Service Activations Engineer
Remotely supported Customer turn-ups of LAN equipment and phones.
Provisioned network elements for installation of voice and data networks also handled changes to
the networks upon customer request. (Cisco Routers, Call Managers, Concentrators, Switches)
Activated customers on Cbeyond's network with different voice solutions to include analog and
PRI.
Handled daily follow ups with numerous departments and customers on network related issues.
Worked with vendors and technicians to troubleshoot any voice or data issues.
INFOHIGHWAY COMMUNICATIONS , New York, NY 11/2006-07/2007
Customer Service/Help Desk
Displayed exceptional customer service to all levels of management while receiving 25-30
incoming calls for network related issues. (T1s, ADSLs, VOIP, E-mail, E-mail Security,
PBX, and Domain services)
Proven ability to provide effective troubleshooting procedures and support on a daily basis for
High Speed product such as VOIP resold lines, T1 circuits and many other network
components.
Initiated trouble tickets on all incidents and maintain the ticket as a record of trouble activity and
accurately and completely document problems, solutions and case notes in the trouble ticket.
Monitored Help Desk incoming calls for Quality Assurance (QA) metrics.
Education
University of Phoenix, Phoenix, AZ
Masters of Information Systems
Degree Attained: June 2010
DeVry University, North Brunswick, NJ
Bachelors of Science in Network and Communications Management
Degree Attained: May 2006.