1. ON LINE LABOR SERVICES 0
Financial Model
of
On Line Labor Services
SUBMISSION FOR DR.TAHSEEN
AHED ALBANNA -16901159
2. ON LINE LABOR SERVICES 1
Table of Contents
Executive summary .............................................................................2
Opportunity analysis: ...........................................................................3
Business description ............................................................................4
Owners and legal identity: .....................................................................5
Strategies ........................................................................................5
“Mission & Vission” .............................................................................5
“Vision”: .........................................................................................5
Mission: ..........................................................................................5
Place: .............................................................................................6
“Pricing strategy”:..............................................................................6
Target customers:...............................................................................6
Operation: ........................................................Error! Bookmark not defined.
Management plan:...............................................................................7
“Recruitment and selection of the employees”: .............................................8
Compensation:...................................................................................8
Training ..........................................................................................8
“Examples in customer service team”: ............................................................9
“Operation plan”:...............................................................................9
“Financial plan”............................................................................... 11
“Funding and breakeven”:................................................................... 11
Conclusion: .................................................................................... 14
3. ON LINE LABOR SERVICES 2
Executive summary
Due to highly commitments with the service/business in the race of competition, one could
hardly spare time for home services, especially one needs Shifting Home, Cleaning Gardening,
Maid job, AC repair and maintenance, Laundry, etc. and disparity needs services of someone
else from the market. We have made a study for the need for such services and fully convinced
that this a very profitable business in GCC countries. Consequently, we are preparing a financial
model to justify our study for the financial viability of this business.
Initially, our services will be available in just 10 km radius. Our Target clients are Specific
Customers, Customer Needs, Customer Preferences, Lifestyle, Willingness to Pay, and Behavior
of all working as well as business class.
At the start-up, the business a firm (with two or more partners) will be registered and located
at the Sultanate of Muscat in the wave in hope of capturing the desired clientage and may be
converted into the company upon expansion of the business.
Brief of the financial results of the business are given as under:
Total Cost of Project ……………………….. OMR 55,000
Means of Financing ………………………… 100% Partners Capital
REVENUE Rate/Srv.
Shifting Home Services Per Shifting
OMR
60
Cleaning Gardening Services Per Cleaning 30
Maid Services Monthly 400
AC Services Per Service 70
Laundry Services Monthly 200
Net Income % year One 20% and Year Five 25%
4. ON LINE LABOR SERVICES 3
Opportunityanalysis:
At present, the trading world in Oman has been expanding quickly later in the early 2000s,
thereby business man as well as employees both become time conscious. None of them
hardly could spare time for the services stated below;
Shifting Home Services
Cleaning Gardening Services
Maid Services
AC Services
Laundry Services
They need to call labor availability at an economical rate and with desired skill. At present
this kind of service is very scared in Oman. In our opinion, this is the right time to start this
kind of business with high skill and state of the art facilities. It is quite evident that when the
working force is on jobs their work like above will not only save their time and money but
mental satisfaction is also to be considered. Especially when they get above services just on a
call. On services will be available on just a call for which toll-free helplines, support email,
Customer Care Center will be made available by the firm.
1 3 ,1 0 0
1 4 ,2 2 7
1 5 ,3 9 6
1 6 ,6 0 8
1 7 ,8 6 5
5. ON LINE LABOR SERVICES 4
Business description
As stated above the detail of services, one will be much happy and satisfied if such facilities
are made available on call. Working class as well as business both
Shifting Home Services
We will work hard to ensure that the transport and storage service is not only accepted in
Muscat but also in other cities in the Gulf. Our service offerings are listed below;
• Local and long-term transport of household and office goods
• Storage and storage services
• Packaging services
• Distribution, logistics and consulting services
• Sales of goods and other related services
Cleaning Gardening Services
Our objectives for the first five years of activity are:
Establish an existing management organization whose primary purpose is to exceed
customer desires.
Obtain contracts to manage the yard at any rate of 30 different private homes.
Increase the number of our customers serving 3% each year.
Develop a manageable self-management project that keeps pace with its own income.
Maid Services
Household cleaning and cleaning services objectives for the first five years of activity
include:
Make a management-based organization Goal # 1 is to override client desires.
Increase the number of our customers who serve 20% each year through the prevailing
management.
Build an economically established business, living outside its income.
Use Mother's House Home Cleaning Service at all times through any event 30% of
prospective customers who contact us for more data.
AC Services
Our goal is to give quick and reliable auditing & consulting services to SMBs, individuals and
other institutions.
Service AC
Gas Filling and Changing
New AC Fitting Services
6. ON LINE LABOR SERVICES 5
Technical Service
Laundry Services
The mission of the company is to establish respectful and respectable associations with its
customers by providing them with good, productive, environmentally high, productive,
regular,.
Hygiene
Efficiency
Effectiveness
Timeliness
Integrity
Trustworthiness
Owners and legal identity:
This company will be retained by a partnership to attain the trade objectives and to achieve
the achievements and necessities necessary to make the necessary tactics to attain the
objectives of the work.
Strategies
“Mission & Vission”
“Vision”:
“To take place among Oman most powerful, most profitable, most admired firm/company to
provide ultimate services to the best satisfaction of their customers”.
Mission:
Our mission is “to meet its customers home need services in the fastest and most appropriate
way, to continue innovative works in order to achieve: a human resource with superior
qualities, technological infrastructure, and service packages”.
7. ON LINE LABOR SERVICES 6
Marketing plan:
Location:
The main office of the firm will be located in the capital of Oman which is Muscat . Muscat is
the most important city becauseroryal residence servetheir lifein the capital. The population
of the Mucsat is 1560330. The sub office will be open in other cities like Salalah, seeb etc etc.
Salalah is the second largest city in oman. The workforce of the firm will be equipped with
state-of-the-art transport and machinery/tool for performing their job to the best satisfaction
of their clients.
“Pricing strategy”:
Our pricing policy will be reasonable to all trade owners as well as working class as the work
will be performed in minimum possible time and cost. The firm will use the optimum capacity
of the men machine and money. In fact, high cost is the transport and equipment cost, which
is, in fact, CAPEX and revenue cost will be comparatively very low so price formula will take
care of the revenue cost of the services, whereby the firm will be in a position to offer a most
competitive price for their services. However, the firm will charge a premium to the high-class
customers, just giving them protocol services.
Firms managing partner will be authorized to offer different prices to various customers and
can alter pricing for the services offered to the valued customers. He will keep both things
mind – satisfaction rather happiness of customers and profit of the firm. He will use his
expertise to keep balance in these two things.
Target customers:
Our target customers will be working class as well as businessmen in general, however
following will be targeted in particular;
Specific Customers
Customer Needs
Customer Preferences
Lifestyle
Willingness To Pay
Behavior
8. ON LINE LABOR SERVICES 7
Sales promotions:
Promotions will be made during the main year to improve the campaign to advance business.
And connect with customer any time to follows different activity I.e. like give big discounts to
loyal consumers, and arrange different activity to attract other customers example through
sms marketing we inform the people from our services,
Marketing:Online work administrations' will get open speakers on specific occasions
and shopping centers to display our business thought to the general population. Likewise, we
will publicize our administrations and thoughts through online networking as the vast
majority rely upon internet based life for data. Particularly common laborers where they
invest the vast majority of their energy in online networking and new innovation. What is the
reason we will publish our trade through Instagram and Snapchat? Also, create an exact site
that illustrates excitement departments, schedules, photos, and exercises recordings that are
done there depending on the day. Additionally, online work administrations will cause
commercials in pennants and other famous places in shopping centers so individuals to can
perceive our place and visit it. We will likewise visit a few workplaces to present ourselves for
this sort of administrations.
Management plan:
Accessible as needs be work administrations would be exclusively kept running by the firm of
this business association and I will be capable of showcasing our administrations and trade
with the promoting group. Additionally, the business group will comprise of
1. Manager
2. Auditor
3. Technical Staff
4. Non-Technical Staff
5. Labor
6. Drivers
9. ON LINE LABOR SERVICES 8
Human resourcesplan:
“Recruitment and selection of the employees”:
The employment plan will be designated through experience and the degree to which the
workers have access. I.e. the manager will require an MBA to meet customer needs. Likewise,
specialized staff will be qualified expert an absolute necessity hold the confirmation of the
applicable field. Bookkeeper ought to be a certified and experienced person. Drivers how to
have the driving permit will be enlisted. Just relational abilities preparing and they ought to
be prepared how to keep the clients cheerful and appreciate a cordial domain.
Compensation:
Client administration workers will pick up the commission on the off chance that they kept
the clients fulfilled and faithful to the organization. This will keep the workers roused through
a motivation compensate framework and happy with their employment. Then again, the
Manager will increase additional commission once they offer the organization new thoughts
with regards to dishes and occasional beverages.
Training:
Preparing projects will be finished with the client administration group in how to deal with
the client objections and ensure each program is there to the maximum capacity for the
clients to make the most of their time there and keep up an inviting pleasant way with the
clients and be mindful. Then again, Manager will be prepared in culinary, relational abilities,
security preparing, and direction on new thoughts and administrations for the clients that are
unfamiliar to them so they can grow their insight in labor administration. We will be centered
around persuading their representatives and Manager.
10. ON LINE LABOR SERVICES 9
“Examples in customer service team”:
1. Staffs will be prepared to build their expertise in consumer loyalty over recordings
and management.
2. Employees ought to be genuinely insightful and know when a client is baffled
3. Trained to locate a reasonable answer for each issue.
4. they are imaginative and creative to engrave an essential and cordial identity with
the clients and manufacture a long-haul client representative companionship with
them.
5. Customer administration workers should know the vision and mission of the
organization and be its genuine voice.
“Operation plan”:
Activity plan will be transferred by the entrepreneur in the organization just as the main
administrator can be relied upon to deal with the president and the task of managing the
client with the requests of the entrepreneur. From now on, we will try their best to meet the
client's wishes and make a wonderful meeting and condition for them that are monitored and
evaluated by the administrator and the entrepreneur. The primary objective is to make the
business bear and overcome the brand image of the enterprise to the general population
desire.
Own Maintenanceworkshop
The proper workshop will be established with all kind of necessary equipment, machinery, and
tools. Other facilities will also be made available to our workers.
Retire room
Retire room willbe filled with all kind ofnecessary furniture and allied facilities to make happy
and satisfied our workers.
11. ON LINE LABOR SERVICES 10
This figure introduces the fire wellbeing plan for "online work administrations" so as to
secure the laborers and the representatives as far as any threat that could happen in the firm.
12. ON LINE LABOR SERVICES 11
“Financial plan”
“Funding and breakeven”:
The total cost of capital is estimated at MSR 55,000 and economic life of the project is 5 years
for working of depreciation. The whole cost of the project will be financed by the partners of
the firm.
Detail of the Cost of the Project and means of financing along with Income statement and cash
flow statements are given in the subsequent pages.
Detail of services and their charges are also given in the next pages.
Similarly, detail of the staff and their salary details are given in subsequent pages.
Break even of the project comes to 2 years and one month which is also known as Pay Back
period of the project, which is a very optimistic and financially viable project.
For the start of this busines, we will see the first five years of financial results and the the same
will be extended to the rest of the area of the city. Later on, we will convert firm into company
and business will be extended accordingly.
13. ON LINE LABOR SERVICES 12
COST OF PROJECT AND MEANS OF FINANCINGS
Omani Riyal
COST OF PROJECT
No. Rate/item Total
Vehicle
4 4,000 16,000
Machines
4 5,000 20,000
Equipment's (Sets)
4 2,000 8,000
Furniture
Lump sum 5,000
Office Equipment's
Lump sum 3,000
Others
Lump sum 2,000
Working Capital
Lump sum 1,000
Total 55,000
MEANS OF FINANCINGS Total
Capital by Partners 100% 55,000
REVEUES OF SERVICES TO BE PROVIDED to Customers
Omani
Riyal
REVENUE for each service
Services
Rate per
service Frequency
Annual
amount
Shifting Home Services
Per Shifting 60 100 6,000
Cleaning Gardening Services
Per Cleaning 30 250 7,500
Maid Services
Monthly 400 50 20,000
AC Services
Per Service 70 300 21,000
Laundry Services
Monthly 200 50 10,000
Total amount of services 64,500
14. ON LINE LABOR SERVICES 13
INCOME STATEMENT
for the year for the first five years Escalation Revenue 3%
Expenses 2%
Years I II III IV V
-----------------------Omani Riyal--------------------------
REVENUES 64,500 66,435 68,428 70,481 72,595
EXPENSES
Salaries 29,400 29,988 30,588 31,200 31,824
Office Rent 3,000 3,060 3,121 3,184 3,247
Petrol 2,000 2,040 2,081 2,122 2,165
Repair & Maintenance 4,000 4,080 4,162 4,245 4,330
Other Misc 2,000 2,040 2,081 2,122 2,165
Depreciation 11,000 11,000 11,000 11,000 11,000
51,400 52,208 53,032 53,873 54,730
Net Income 13,100 14,227 15,396 16,608 17,865
Net Income to Revenue 20% 21% 22% 24% 25%
No. PM PA
1. Manager
1 2,000 2,000
2. Accountant
1 1,000 1,000
3. Technical Staff
4 1,500 6,000
4. Non-Technical Staff
8 1,000 8,000
5. Labor
8 800 6,400
6. Drivers
4 1,500 6,000
26 29,400
15. ON LINE LABOR SERVICES 14
CASH FLOW STATEMENT
for the year
Years I II III IV V
Cash inflow - from Revenue 64,500 66,435 68,428 70,481 72,595
Cash outflow
Salaries 29,400 29,988 30,588 31,200 31,824
Office Rent 3,000 3,060 3,121 3,184 3,247
Petrol 2,000 2,040 2,081 2,122 2,165
Repair & Maintenance 4,000 4,080 4,162 4,245 4,330
Other Misc 2,000 2,040 2,081 2,122 2,165
40,400 41,208 42,032 42,873 43,730
Net Cash Inflow 24,100 25,227 26,396 27,608 28,865
Cumulative Cash Flow 24,100 49,327 75,723 103,331 132,196
Break Even (Pay back period) 2 year and one month
Conclusion:
Online business owners must take advantage of business enough by having the above tables
appear over the five years that will indicate interest like income. Work will be on drawing in
the objective market for business and desserts and work will continue to improve their
institutions to the will of customers.
The profitability of the business shows that it is a financially viable project.