1. 6480 Sunflow erCircle MAGDA E. CONTOS 303-520-5794
Elizabeth, CO 80107 mecontos@gmail.com
High energy, responsible,dedicated,resultoriented professional with over 20 years of experience, including
graphical user interface design and development,launch vehicle operations,space applications,and personnel,
equipmentand resource management.Highlyknowledgeable in databases including Oracle, SqlServer,MySQL and
MS Access, languages including ASP.Net, C#, VB, JavaScript, InfoPath and willing and able to rapidlyand effectively
learn to use new software tools.Consistentlymeetdeadlines and believe in performance above standard.
Comfortable interacting with all levels of an organization in culturally diverse environments.Ability to bring teams
together to drive large scale cultural change. Excels in dynamic,complexenvironments through passion for people,
collaboration,passion and honesty.
AREAS OF EXPERTISE
.Net, C#, VB, SQL Administration,SQL Development
Speed and responsiveness.
Planning,scheduling and logistics.
Self-taughtand completelyproficientall modern objectoriented and service oriented programming environments
including .Net,Windows,Java, C#, VB.
Expert in all elements ofsoftware engineering ecosystem.
Possess thorough understanding ofsystem architecture and design.
Possess extremelydetailed working knowledge ofSQL databases,middle tier services and user interfaces.
Completelyproficientwith general computer networking,security,connectivity and infrastructure.
Responsible for the systems engineering,architecture,design and developmentofsystems to launch rockets,control
satellites,control complexdocument-and-process intensive workflows,mode and auto-selectfinancial assets such as
mortgage products,connected electronic health records.
PROFESSIONAL EXPERIENCE
MobileMD /Siemens Health Services / Cerner Corporation (employer change due to companyacquisition)
June 2010 to present
Cerner Corporation, Senior Manager, Infrastructure and Support
2014 to present
 Manage a team of 6 System Analysts, 3 Database Administrators,12 SupportAnalysts and 3 members of
the global resource team in India.
 Manage a Data Center hosting all the infrastructure needs for the MobileMD application for approximately
100 clients,to include redundantsystems and a Disaster Recoverysite.
 Establish plans for failovers reducing clientdowntime caused bysystem failures. These include notification
to the affected clients,failing over of different components including application servers and database
servers to the applicable mirrors or the disaster recovery site as applicable. Led and participated on
database failovers using the established processes ensuring minimum downtime to our clients.
 Maintained an average of over 99.8% system availability.
 Create processes and workflows to make supportactivities reliable,repeatable and efficient. This includes
the developmentofwindows applications thatallow to perform routine supportactivities in bulk, or put all the
information needed bythe supportanalystin one place.
 Advice the product team and business analysts with regards to the implementation ofnew features of the
product; advice when the proposed design will affectcurrentimplementations.Provide feedback regarding
the support-ability,upgrade-ability,and deploy-ability of the application,focusing on minimizing customer

2. downtime during upgrades,ensuring proper hosting hardware is available and thatthe feature provides
adequate tools to supportit.
 Act as a liaison between the supportteam and the productteam. This includes propose new features based
on customer feedback and experience.
 Perform as the technical escalation pointfor production issues.This includes researching the data to
determine ifthe problem was caused byunexpected data or by the application;also includes walking
through the code to determine the pointof failure and determine ifthere are viable work-arounds.
Recommend productchanges to overcome data scenarios thatoccur in the production system.
Recommend alternatives to the clientto bypass the errors until it is fixed by the developmentteam. Offer
and complete remediation as applicable.
 Identify, design and create tools used for a more efficient,effective, repeatable and reliable implementation
of the product. This includes the building ofSQL scripts thatcan be used to deploy features across all clients
in a consistentmanner,therefore ensuring predictable behavior and outcome.
 Develop tools to facilitate automated and/or repeatable testing.
 Assistthe Quality Assurance testteam in setting up test scenarios and understanding the differentareas to
be tested,how they should be tested and identify the areas of risk based on the implementation ofthe
feature.
 Subjectmatter expert on the data model ofthe application. Create adhoc reports in T-SQL based on
customer requests or leadership requests.
 Supportannual SOC-1 and SOC-2 audits,to include working directly with auditors and providing evidence
as requested.
 Create and maintain the slotting schedule for the deploymentofsoftware upgrades to all clients. Establish
processes to ensure the readiness ofthe client prior to the upgrade. Organize the schedule to minimize the
use of staff while maximizing the use of the hours dedicated for upgrades. Coordinate with project
managers to establish and meetthe dates assigned to each client.
 Deploy released code,service packs and hotfixes to over 300 development,testand production sites.
Design and create tools to improve the deploymentprocess,making itrepeatable,efficientand with high
accuracy.
 Develop process and policies ranging from deploymentprocesses to the granting of access to production
systems in order to ensure a standard process
 Conduct annual audits to investigate compliance with the policies established. Executed the necessary
remediation when applicable.
 Developer in SQLServer, .NET, Java, C# and VB.
Siemens Health Services, Manager, Infrastructure and Technology
2013 to 2014
 Manage a team of 6 System Analysts, 3 Database Administrators.
 Manage a Data Center hosting all the infrastructure for the MobileMD application for approximately 100
clients,to include redundantsystems and a Disaster Recoverysite.
 Establish plans for failovers reducing clientdowntime caused bysystem failures. These include notification
to the affected clients,failing over of different components including application servers and database
servers to the applicable mirrors or the disaster recovery site as applicable. Led and participated on
database failovers using the established processes ensuring minimum downtime to our clients.
 Maintained an average of over 99.5% system availability.
 Assistthe Support team with the developmentofwindows applications thatallow to perform routine support
activities in bulk, or put all the information needed bythe supportanalystin one place.
 Advise the product team and business analysts with regards to the implementation ofnew features of the
product; advice when the proposed design will affectcurrentimplementations.Provide feedback regarding
the support-ability,upgrade-ability,and deploy-ability of the application,focusing on minimizing customer
downtime during upgrades,ensuring proper hosting hardware is available and thatthe feature provides
adequate tools to supportit.
 Act as a liaison between the supportteam and the productteam .This includes propose new features based
on customer feedback and experience.
 Perform as the technical escalation pointfor production issues.This includes researching the data to
determine ifthe problem was caused byunexpected data or by the application;also includes walking
through the code to determine the pointof failure and determine ifthere are viable work-arounds.

3. Recommend productchanges to overcome data scenarios thatoccur in the production system.
Recommend alternatives to the clientto bypass the errors until it is fixed by the developmentteam. Offer
and complete remediation as applicable.
 Identify, design and create tools used for a more efficient,effective, repeatable and reliable implementation
of the product. This includes the building ofSQL scripts thatcan be used to deploy features across all clients
in a consistentmanner,therefore ensuring predictable behavior and outcome.
 Develop tools to facilitate automated and/or repeatable testing.
 Assistthe Quality Assurance testteam in setting up test scenarios and understanding the differentareas to
be tested,how they should be tested and identify the areas ofrisk based on the implementation ofthe
feature.
 Subjectmatter expert on the data model ofthe application. Create adhoc reports in T-SQL based on
customer requests or leadership requests.
 Deploy released code,service packs and hotfixes to over 300 development,testand production sites.
Design and create tools to improve the deploymentprocess,making itrepeatable, efficientand with high
accuracy.
 Supportannual SOC-1 and SOC-2 audits,to include working directly with auditors and providing evidence
as requested.
 Create and maintain the slotting schedule for the deploymentofsoftware upgrades to all clients. Establish
processes to ensure the readiness ofthe client prior to the upgrade. Organize the schedule to minimize the
use of staff while maximizing the use of the hours dedicated for upgrades. Coordinate with project
managers to establish and meetthe dates assigned to each client.
 Developed process and policies ranging from deploymentprocesses to the granting of access to production
systems in order to ensure a standard process.
 Conducted annual audits to investigate compliance with the policies established. Executed the necessary
remediation when applicable.
 Developer in SQLServer, .NET, Java, C# and VB.
MobileMD / Siemens Health Services, Senior Software Engineer
June 2010 to 2013
 Perform as the technical escalation pointfor production issues.This includes researching the data to
determine ifthe problem was caused byunexpected data or by the application;also includes walking
through the code to determine the pointof failure and determine ifthere are viable work-arounds.
Recommend productchanges to overcome data scenarios thatoccur in the production system.
Recommend alternatives to the clientto bypass the errors until it is fixed by the developmentteam. Offer
and complete remediation as applicable.
 Identify, design and create tools used for a more efficient,effective, repeatable and reliable implementation
of the product. This includes the building ofSQL scripts thatcan be used to deploy features across all clients
in a consistentmanner,therefore ensuring predictable behavior and outcome.
 Develop tools to facilitate automated and/or repeatable testing.
 Assistthe Quality Assurance testteam in setting up test scenarios and understanding the differentareas to
be tested,how they should be tested and identify the areas ofrisk based on the implementation ofthe
feature.
 Subjectmatter expert on the data model ofthe application. Create adhoc reports in T-SQL based on
customer requests or leadership requests.
 Deploy released code,service packs and hotfixes to over 300 development,testand production sites.
Design and create tools to improve the deploymentprocess,making itrepeatable,efficientand with high
accuracy.
 Developmentofcustom components including forms and online reports using infopath,.Net and T-SQL.
 Assistthe developmentteam in the developmenttasks including developmentofnew features or fixing
defects in the product.
 Create rapid prototypes of proposed new features. These functioning prototypes acted as proofof concept
and were subsequentlyused as a baseline to establish the requirements for the developmentteam.
 Developer in SQLServer, .NET, Java, C# and VB.
AllRegs (Mortgage Resource Center), Senior Software Engineer

4. May 2008 to June 2010
 Lead Developer for Merit Matrix loan productlibrary (acquired from IntraPrise Solutions),renamed to
AllRegs Loan Library.
 Responsible for providing all levels of production supportand developing all enhancements to the
application,including integration with third party pricing engines.
 Continue to supportand develop the Merit Matrix application after the sale of the productfrom IntraPrise
Solutions to AllRegs.
 Contributed as partof the developmentteam,to the developmentoffeatures in the core AllRegs product, to
include the upgrade to a new search engine utilizing Fast.
 Trained in the use,development,integration and supportofFast search engine.
 Developer in SQLServer, ASP, .NET, Java, C# and VB.
IntraPrise Solutions, Senior Software Engineer
October 1999 to May 2008
 Member of the developmentteam for the customer’s loan processing application. Provide all levels of on-
site supportfor the application,to include triage and analysis ofproduction issues. This included analysis of
the data, analysis ofOracle procedures and ofASP code. Developed new features and enhancements as
outlined in the business requirements.
 Lead and sole developer for the Merit Matrix loan product library. Responsible for providing all levels of
production supportand developing all enhancements to the application,including integration with third party
pricing engines. Responsible for the configuration management,deploymentofnew releases and hotfixes.
 Developer in Oracle and SQLServer, ASP, .NET, Java, C# and VB.
 On site developer at customer’s site.
Altair Aerospace Corporation, Space Systems Engineer
1998 to 1999
 Develop a graphical user interface application to allow users to quicklycreate the rules for the different
components ofsatellite control system to allow for monitoring and control of said systems. This tool would
allow customers to define the rules withoutrequiring knowledge ofthe applicable programming language.
 Responsible for the design,development,and maintenance ofGraphical User lnterfaces for Space Mission
Control Systems used for monitoring, testing and commanding ofsatellites and launch vehicles.
 Develop Graphical User lnterfaces using the following UNIXbased software tools:TclTk, TclMotif,
DataViews Graphical Editor,DV-XDesigner, DV-Gipsy, RTworks
 Perform other functions as required in supportofthe productdevelopmentteam
U.S. Army, 25th
Infantry Division Automation Office
1996 to 1998
Supportthe Division Automation Office in charge of the 25th Infantry Division automation needs,including:
 Maintain inventory of the division’s automation components
 Devise and implementa purchase plan to maintain all units atthe highestlevel of automation readiness.
Brief the division chiefof staff and unit leaders on the automation readiness and plans to improve it.
 Provide IT supportto the Division Staff as needed,to include network,hardware and software support
Altair Aerospace Corporation, Space Systems Engineer
1992 to 1996
Project Engineer and Product Developer (1993-1996)
 Responsible for the design,development,and maintenance ofGraphical User lnterfaces for Space Mission
 Control Systems used for monitoring,testing and commanding ofsatellites and launch vehicles.

5.  Develop Graphical User lnterfaces using the following UNIXbased software tools:TclTk, TclMotif,
DataViews
 Graphical Editor, DV-XDesigner,DV-Gipsy, RTworks
 Prepare user guides and on-line help for all features of the Mission Control Systems
 Perform the duties of ProjectManager as appointed
 Perform other functions as required in supportofthe productdevelopmentteam
Lead lntegration and Test Engineer for Launch Site Activities for the Conestoga Launch Vehicle (1992-1993)
 Responsible for the developmentofplans and procedures for the Launch Site Assembly,lntegration and
Test
 of the Conestoga launch vehicle
 Responsible for maintaining the Launch Site activities schedule,to include payload activities,personnel
 resources allocations,procurementofmiscellaneous tools and equipmentrequired
 Responsible for the developmentofplans and procedures for the transportation offlight hardware and
ground
 supportequipmentto the various test sites
 Member of the launch site vehicle assembly,integration and test,and launch team
 Qualified as a NASA ordnance handler apprentice
U.S. Army, Ordnance Corps, Missile Materiel Management Officer
1989 to 1992
Executive Officer (1991-1992)
 Executive Officer for a 200 soldier Missile Maintenance Company.
 Responsible for the readiness and maintenance ofover 80 vehicles,over 60 pieces ofpower generation
equipmentand all associated trailers.
 Responsible for the monthlyUnit Status Reporting to the Major Command.
 Assume command ofthe unit when necessary.
Shop Officer (1990-1991)
 Manage and direct shop operations for a 250 soldier Missile Maintenance Companyduring Operation Desert
Shield and Storm.
 Provide supportfor land combatand lightair defense missile systems for all Vll Corps Artillery units and
back-up supportfor XVlll Airborne Corps Artillery units.
 Responsible for a Shop Stock worth over 1.3 million dollars.
Platoon Leader (1989-1990)
 Lead a 50 soldier Land CombatMissile Maintenance platoon.
 Responsible for all associated testequipmentand repair facilities which amountto over 10 million dollars.
 Responsible for the maintenance and readiness of19 vehicles and 25 pieces of power generation
equipment.
 Responsible for the operation of a Consolidated Dining Facilitysupporting over 5,000 soldiers.
EDUCATION
Bachelor of Science in Mechanical/Aerospace Engineering,Worcester Polytechnic Institute
Master of Science in lnformation Systems,Hawaii Pacific University
PERSONAL
U.S. Citizen ... Fluent in Spanish