1. N K A Madhubalan
Flat No. A1 708 Montvert Pristine Phase 2,
Off Aundh Road, Adj to Khadki Railway Station, Bopodi, Pune – 411003
Mobile: +91 9490178003, E-mail: nka_madhubalan@yahoo.com
SYNOPSIS
 Presently associated with Sandvik Asia P Ltd., Pune,India, since Nov 2008
 Currently responsible for QA, QMS (ISO 9000),EHS(ISO 14001) & OSHAS
Stds and Direct Purchasing functions of PA Rock Tools within Sandvik
Mining,PU Pune.
 Implemented Lean concepts (Sandvik Mining Production System) in PU
Pune and has topped in the % (160% )Improvement within all PU of Mining
in 2015
 Member of Strategic Group formed for Product transfer from PU,Sandviken
to PU Pune
 Responsible for achieving Global Quality Standards and Process
Improvements
 Developed & Implemented appropriate KPIs to measure effectiveness of Quality
System and Process Controls
 Developed & implemented Quality Management Systems and facilitated
organizations to achieve ISO 9000 certification and worked as Management
Representative
 Ensure that the Quality Objectives & regulations are understood and deployed
across organization to meet Global Standards
 Understand Customer needs (Global standards) for future and implement
strategies to achieve the same
 Serve as Coordinator between Global Quality team, Sales Areas and implement
solutions to achieve consistent Quality
 Developed New approaches like Control Plans,APQP methodologies to solve
Quality Problems and implemented successfully.
 Handling independently Quality Management Systems at PU in accordance
with relevant National/International Standards
 Responsible for fulfilling Customer Requirements by actively participating in
root cause analysis for preventing defects with strong focus on “Customer
satisfaction” and by leading Improvement Projects
 Leading and facilitating Quality & Process improvements to achieve business

2. needs
 Identify potential areas for Improvement and continuously improve QA efforts
and the results
 Organise and Liaison with all stake holders for effective implementation of
Internal Quality Systems Audits
 Conduct training programmes to all employees/officers/management staff
including suppliers to improve awareness on QEHS and product reliability
QMS, Continuous Improvement techniques
 Management with Certifying agencies and coordinating with them for
certification / re certification etc.,
 Developed Concepts and procedures for Total Quality Improvement, Continuous
Improvements to meet Customer Satisfaction and to reduce Rejections in In
process, Supplier rejections and customer complaints
 Review customer complaints and initiate corrective actions involving all stake
holders to prevent recurrence
 Total ownership of and facilitation of Continuous Improvements and Change
Management process
 Reporting of Quality KPIs to local PU Management and Global Quality
Management of Sandvik Mining and initiate follow up actions to achieve
Global QMS of Sandvik Mining
 Developed Communication packages (Visual Control Dash Boards on Quality
&EHS KPIs) to reach up to the operating personnel on performance to all
employees
 Developed Quality Plan/Standards and SOPs for manufacturing process
and implemented the same in the shop along with manufacturing
engineers and employees in order to improve quality standards to meet or
exceed customer expectations (to achieve Customer delight)
 Expertise in carrying out Process and product audits.
 Very good at team building, formation of Cross functional teams and synergizing
from team.
 Conducted systematic and structured audits both at suppliers and at PU for
continual improvements and supported the working group in implementing
solutions for improvements from current levels (Bench marking with best
industries)
 Developed mechanism to measure suppliers performance and supported
suppliers to improve quality levels through education, training and structured
problem solving methods
 Imbibe use of SQC methods and Structured problem solving methods for
Quality improvements with active participation of all stake holders viz Production
operators/Engineers
 Strong focus on Manufacturing capability improvements to “Build quality into
the Process” right from suppliers to final operations of the product
 Developed mechanism to provide continuous feedback on process/product quality
from customers and manufacturing processes for improvements in Quality and to
streamline processes for better throughput.

3.  Developed structured reporting system for QA and business results for top
management’s review.
 Expertise in SPC/SQC,ISO 9000,ISO 14000 systems,5S,KAIZEN,Re
engineering (BPR) and systematic Problem solving methodologies applicable to
all industries
 Very good and passionate in documentation, auditing and training
 Good Communication and Inter personal skills combined with willingness to
learn.
 Very strong belief in Sandvik Core values and Passionate on QA functions
SKILLS
TQM : Japanese TQM concepts and implementation methodologies (Policy
Deployment, DRM, KAIZEN, TEI etc.
SPC : 7QC Tools (Old and New) and systematic problem solving techniques
equivalent to six sigma methodologies/DMAIC
Green Belt: Trained under Six Sigma Green belt and Improvement project is in
advance stage of completion
QMS/EHS: ISO/TS 16949 requirements, PPAP, MSA, APQP, FMEA
ISO 14001 and OSHAS SA 8000 STD requirements
Qualified Internal Auditor for Integrated Management System by DNV
GL
ACADEMIC CREDENTIALS
.
MBA in Operations Management from IGNOU, New Delhi in First Division
(66%) with Specialization of TQM
Graduate in (AMIE) Mechanical Engg from The Institution of
Engineers (India), Kolkatta with 58%.
Diploma in Mechanical Engg (Tamilnad Polytechnic, Madurai (State
board of Technical Education, Govt of Tamilnadu, Chennai), in 1981 with
78%.
Qualified QMS Auditor by PE Batalas,UK
Significant Achievements
Few achievements in the immediate past assignments:
Sandvik:
1. Reduced Internal Rejections to 0.5% from > 3%
2. Improved Lean Score by 160% within one year (2015) under Sandvik
Mining Production System (SMPS)

4. 3. Coordinated ISO 9000 and ISO 14000 certifications for Recertification and
Surveillance audits successfully
4. Implemented Sandvik EHS policies in Shop floor and conducted audits
periodically to ensure compliance
5. Developed SOPs and Work Instructions along with Manufacturing Engineers
and continuously upgraded all documentation
6. Customer complaints are almost Nil at present from a level of 20
complaints per year. Warranty claims
7. Won Best Quality levels award (best across all Units in globe)from SMC
Management, Sweden for the plant
8. Improved Vendor quality levels through education, training and
handholding for structured problem solving methodologies & reduced
vendor rejections to <0.2%
9. Achieved SA 8000 certification for the plant (First plant in Sandvik group
across globe to get SA 8000 certification)
10.Upgraded compliance to EHS requirements and maintained high level of
accident free days ie >500 days
11.Facilitated selection of manufacturing processes that comply with EHS
requirements
12.Continuously liaise with Sales Unit on understanding customer requirements
and work with PA to achieve customer requirements
13.Upgraded Suppliers from Lot by Lot Inspection level to Self-certified Quality
levels thereby improving Reliability of Product and transferring ownership of
Quality to producers. This resulted in saving in manpower, time and facilitated
JIT supplies to PA
Rane:
1) Implemented TQM practices and facilitated Plant to win Deming Award
from JUSE
2) Best Supplier award from Volkswagen, Germany (First Indian company to
win award from VW)
3) Improved plant production & sales @ 30 CAGR
4) Improved Direct employee productivity by 25% every year
5) Reduced Customer returns from 4000 PPM to < 10 PPM
6) Reduced Internal rejections from 13% to <2%
7) Reduced NPD lead-time from 30 days to 7 days.
8) Maintained Plant Uptime is at >95%
9) Led the project for setting up production line for Crankshafts (Tecumseh) and
Valves for Volkswagen
10)Facilitated implementation of QMS,EMS standards and got certified under ISO
9000,ISO/TS 16949,ISO 14000 standards
11) Reduced WIP from 21 days to 10 days
12) Maintained harmonious Industrial relations
13) Improved FTR in NPD to 100%
Details of Work Experience

5. Period: Nov’2008 to till date
Organization: Sandvik Asia P Ltd., Pune, India
Designation: Deputy General Manager – QC,QA,& SMPS (Lean)
Products: Tools for mining equipments – Rotary tools, DTH and Top hammer tools,
IDS, Brazed bits, Adapters, Diamond drill rods
Key Performance Areas:
To manage/facilitate/coordinate organizational efforts for implementation&
Continuous upgradation of QMS and compliance with QMS & EHS standards (ISO
9001, 14001, OSHAS standards) at the plant
Total ownership of Product Quality
Plan, Schedule & Implement Internal quality audits and follow up of closure of NCs
Coordinate with External auditors, schedule external audit & follow up actions
Ensure that External audit corrective actions are implemented on time and sustain
results
Develop and maintain all ISO system documentation covering Dept. manuals, Work
Instructions, SOPs etc.
Lead ISO 9001, ISO 14001 and Customer audits
Conduct Internal Quality Audits,5S audits, safety audits and Safety walk
Prepare budget for the dept and control cost within budgets with support of Finance
Carryout supplier audits and follow up corrective actions
Develop Supplier audit program including audit procedures & Schedule
Ensure that all steps are taken to provide Safe & Healthy environment in work place
To carryout In process Inspection of Products and Quality audits at PU and at
vendor
To develop Quality standards and support PA Rock Tools on regular Quality
activities and Improvement Projects so that First Time Right is achieved on 100%
levels to exceed customer expectations
Interact with RM suppliers and Vendors carrying out machining operations that are
received in house and resolve quality issues
To carryout complaint analysis and support Sales Unit on customer relates issues
Maintain weekly/Monthly quality reports and summarize data for quality review
meetings
To prepare SOPs involving manufacturing Engineers/employees and facilitate
effective implementation of SOPs by conducting periodical audits to ensure
compliance to SOPs

6. Train all employees/staff and vendors/suppliers on Quality related activities and
maintain records
Coordinate Pre ship Quality Audits
To carryout Corrective actions and Preventive actions and implement On time
To resolve quality issues using structured problem solving methods and facilitate
uniform production flow.
To continuously upgrade vendors to achieve Self Certification standards and
facilitate implementation of SA 8000 requirements / Code of conducts/Fair play
practices in all transactions
To facilitate implementation and review of EHS, OSHAS and SA 8000 standard
policies as per standards requirements
To facilitate preparation of OCP, FMEA etc.
To prepare Monthly and Quarterly reports for review by Management and maintain
Quality records
To facilitate Quality Improvement Programmes using structured Problem solving
methodologies both in house and at suppliers
To review customer complaints and analyze for corrective actions.
To manage inventories optimally with Zero Stock outs and Zero loss of production.
To carry out competency mapping of employees and facilitate training to improve
competency levels in coordination with HR
Period: Oct’1995 to Oct’2008
Organization: Rane Engine Valves Ltd., Hyderabad, India
(Won Deming Award from JUSE, Japan for implementing TQM practices in Oct’2005
&Certified under ISO/TS 16949 in April’2004)
(The first company from India to supply components – I C Engine Valves to
Volkswagen, Germany, the first & only company from India to win Best Supplier
award from Volkswagen)
Designation: AGM –QA and Manufacturing Engg (from 1995 to 2005) Later
promoted General Manager – Operations (Plant Head)
Products: Inlet & Exhaust Valves for IC engines,
KRAs:
I was heading the Plant, designated Plant Head and MR of Profit centre
Employing 600 persons. This position reported to the President of the
Company.
The following are the details of my roles as Plant Head:

7. • To manage production to meet monthly sales plan and achieve budgeted profitability
• Designated MR for QMS and EMS
• To reduce manufacturing cost
• To continuously improve Quality levels
• To manage inventories optimally
• Institutionalize TQM and challenge Deming award from JUSE
• To conduct training programs on QMS/EMS/OSHAS SPC for process
improvement, FMEA,, MSA, TQM culture using tools 5’S’, KAIZEN. Interpersonal
skills
• To ensure compliance to statutory requirements and handle HR issues
Period: Oct’1993 to Oct’1995
Organization: Malhotra Shaving products Hyderabad.
(Certified under ISO 9002 in Dec 94)
Designation: Manager-QC & MR for ISO 9000systems
Products: Safety Razor Blades & Modern shaving Systems
KPIs:
• MR for QMS
• In charge of QC of Receiving Inspection,Inprocess Inspection, Final
• Inspection, Audit and Metrology
Period: Oct’1988 to Oct’1993
Organization: Shriram Fuel Injection Industries, Hyderabad. (A unit of Jay
Engineering wortks/Usha International Ltd.,)
Designation: Deputy Manager-Quality Assurance and Dy MR for QMS
Products: Fuel Injection Parts (Injector Nozzles, Pump Elements, and Pump
Delivery Valves), Pumps and Injectors.
KRAs:
• Dy MR for QMS
• In charge of QC of Receiving Inspection,Inprocess Inspection, Final
• Inspection, Audit and Metrology
• Process improvements and rejection reduction
Period: Aug’1982 to Oct’1988
Organization: Sundaram Fasteners Ltd., Madurai.
(Certified under ISO 9002in Jan’90)

8. Designation: Assistant Foreman –Manufacturing (QA) and
Assistant Foreman-Tool Room
Products: Cold Forged High Tensile Fasteners and Radiator Caps
Roles:
In charge of QC of Receiving Inspection, In process Inspection, Final Inspection,
process/product Audit, Metrology and Calibration lab
Shift In charge of Tool Room manufacturing tools (forging dies, Extrusion dies and other
tools) for manufacturing processes
PERSONAL DETAILS:
Sex: Male
Date of Birth: 25th
Dec 1963
Working Experience: 29Years
Current Organization:
PC Skills
Behavioural Traits
Sandvik Asia P Ltd., Pune, India
Can independently operate MS Windows 2010
Systematic, Good Planning & Analytical skills, Good
communication, Customer focus, dedicated, High
Integrity, Strategic thinker