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Personal communication skills

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About communication skills and its development

Veröffentlicht in: Bildung, Technologie, Business
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Personal communication skills

  1. 1. Personal Communication Skills A man is seldom better than his conversation
  2. 2. How do you go about EstablishingRapport?:1. You need Self-Confidence2. You must Understand People3. You must be Enthusiastic4. You must make Eye Contact5. You must be Interested in them
  3. 3. Communication Skills Overview•Effective communication skills are acritical element in your career andpersonal lives.•We all must use a variety ofcommunication techniques to bothunderstand and be understood.
  4. 4. What is Communication?COMMUNICATION IS THE ART OF TRANSMITTINGINFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TOANOTHER. COMMUNICATION IS THE PROCESS OFMEANINGFUL INTERACTION AMONG HUMAN BEINGS. Medium SENDER RECEIVER
  5. 5. Why Communication ? To express our emotions Achieve joint understanding To get things done Pass on and obtain information Reach decisions Develop relationships
  6. 6. What are the most common ways we communicate? SPEAKING WRITING VISUAL IMAGE BODY LANGUAGE
  7. 7. Communication Goals1. To change behaviour2. To get action3. To ensure understanding4. To persuade5. To get and give Information
  8. 8. Why is communication important?1. Inspires confidence2. Builds respect in business and social life3. Helps make friends4. Develops a distinct personality5. Reveals your ability to others
  9. 9. Essentials of good communication1. Knowledge  Spontaneity in conversation  Level of conversation2. Organising your thoughts3. Participating in discussions4. Body Language5. Being a good listener
  10. 10. Levels of Communication:1. VERBAL Intra verbal: intonation of word and sound Extra verbal : implication of words and phrases, semantics2. NON-VERBAL Gestures Postures Movements3. SYMBOLIC
  11. 11. Barriers in Communication (that have todo with the COMMUNICATOR)1. Unwillingness to say things differently2. Unwillingness to relate to others differently3. Unwillingness to learn new approaches4. Lack of Self-Confidence5. Lack of Enthusiasm6. Voice quality7. Prejudice
  12. 12. While Speaking…. Take initiative Be polite Be pleasant (smile, jokes) Be clear and concise(tone, accent, emphasis, pronunciation) Cite negative opinions honestly, but in apositive manner Seek Feedback
  13. 13. While Writing… Plan what you want to say in your letter/ report Reread the letter when you have finished Check spelling & punctuation, then send Use simple language – avoid ambiguouswords
  14. 14. While Listening… Avoid distractions Do not interrupt unnecessarily Be active (show interest) Paraphrase what you’ve heard Throw an echo
  15. 15. Objectives of Listening is…To receive informationTo understand effectivelyTo enhance clarityTo empathize
  16. 16. COMMUNICATION IS…… 7% WORDS 38% STYLE 55% BODY LANGUAGE
  17. 17. THANK YOU

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