Madhava Verma Dantuluri

India India

Program Manager

Technology / Software / Internet

OVERVIEW: • 9+ years of total experience in IT including Technical support, Application support and QA. • Seeking a Support role challenge in any location or industry and available for start immediately. SUMMARY: • Experienced in the Customer Support/Technical support of applications, Network devices and Security. • Extensive experience in Problem/Change Management • Application support / Incident management by overseeing and providing 24 x 7 coverage performing troubleshooting, trouble ticket updates, escalation, resolution and reporting of incidents on production environment. • Well versed with Project Management best practices (PMBOK) and ITIL v 3.0 best practices for S...