How to Empower the future of UX Design with Gen AI
Designing an Ecosystem of Care' at Human Factors and Ergonomics Society - HXR 2014 - Amy Cueva
1. 1
@Amy Cueva
@MadPow - Founder & Chief Experience Officer
@HxRefactored - Chair of Design Track
Designing an
Ecosystem of Care
HxRefactored
May 14, 2014
Brooklyn, NY
hxrefactored.com
4. 4
I was
overwhelmed, confused, and
alone. There was no one to
talk to. I didn’t know
what I should do first
or what to expect.”
“
5. 5
Health is a state of complete physical,
mental and social well-being and not
merely the absence of disease or
infirmity.
- World Health Organization
8. Who will help Jim?
Masseuse
PCP
Support Network:
Friends & Family
Pharmacist
Lawyer
Chiropractor
Health
Coach
CSR
CSR
CSR
HR
Cardiologist
Nurse
Therapist
Weight
Watchers
Gym
Lobbyists
Social Worker
Politicians
Lobbyists
Patient
Advocate Translator
Financial
Entities
Transportation
Service
Heart Health
Start Up
Hospital Network
Hospital
Cardiology
Lab
Pharmacy
Pharma
PBM
Insurance
Company
Insurer for
Hospital
Federal Government
HHS
FDA
CDC
Legislature
Executive
Branch
Employer
Condition
Management
Companies
Information:
Google, Web
MD, YouTube, iTunes
Condition Management
Start Up
Walk in
Clinic
Organizations &
Non-Profits
Health Tech
Health
Exchanges
State
Governmen
Local
Agencies
Health
Communication
s
Patient Community
9. 9
That need is neither our
responsibility nor one that
will be mitigated anytime
soon in the industry.”
“
10. Masseuse
PCP
Support Network:
Friends & Family
Pharmacist
Lawyer
Chiropractor
Health
Coach
CSR
CSR
CSR
HR
Cardiologist
Nurse
Therapist
Weight
Watchers
Gym
Lobbyists
Social Worker
Politicians
Lobbyists
Patient
Advocate Translator
Financial
Entities
Transportation
Service
Heart Health
Start Up
Hospital Network
Hospital
Cardiology
Lab
Pharmacy
Pharma
PBM
Insurance
Company
Insurer for
Hospital
Federal Government
HHS
FDA
CDC
Legislature
Executive
Branch
Employer
Condition
Management
Companies
Information:
Google, Web
MD, YouTube, iTunes
Condition Management
Start Up
Walk in
Clinic
Organizations &
Non-Profits
Patient Community
Health Tech
Health
Exchanges
State
Governmen
Local
Agencies
Health
Communication
s
The health ecosystem
33. For Jim.
Photo Credits
My Room – Michael Wyszomierski
Coffee For One – David Hodgson
Star Cluster – HuntingDesigns
Dreaming above the Clouds – Becca Fawley
@Amy Cueva
@MadPow - Founder & Chief Experience Officer
@HxRefactored - Chair of Design Track
HxRefactored
May 14, 2014
Brooklyn, NY
hxrefactored.com