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Using Information in Prospecting and Sales Call Planning ,[object Object]
 
Learning Objectives ,[object Object],[object Object],[object Object]
Learning Objectives ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Three Major Objectives of CRM
[object Object],[object Object],[object Object],[object Object],How CRM Enhances Relationship Selling
Process Cycle for CRM 5.1 Source: Ronald S. Swift,  Accelerating Customer Relationships: Using CRM and Relationship Technologies.  Upper Saddle River, NJ: Prentice Hall PTR, 2001, p. 40.
[object Object],[object Object],Qualifying the Prospect – Five Key Questions
[object Object],[object Object],[object Object],Qualifying the Prospect – Five Key Questions
From Leads to Customers 5.2
[object Object],[object Object],[object Object],[object Object],Prospecting is a Priority When…
Sources of Prospects 5.3
Steps in a Prospecting Plan ,[object Object],[object Object],[object Object],[object Object],[object Object]
Overcoming Call Reluctance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Elements of the Preapproach ,[object Object],[object Object],[object Object],[object Object],[object Object]
Sample First Sales Call Goals ,[object Object],[object Object],[object Object],[object Object],[object Object]
Sample Items to Research Before the Sales Call 5.5
Presentation Planning Items ,[object Object],[object Object],[object Object],[object Object]
Tips for a Professional Image ,[object Object],[object Object],[object Object],[object Object]
Dress to Achieve ,[object Object],[object Object],[object Object]
Role Play
 

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