www.geminicloud.com Gemini Cloud is the department of Gemini Business Solutions that is present on the IT market from 1995. We perform consulting, implementation and integration services in the area of Cloud Computing technology: Infrastructure-as-a-Service, Platform-as-a-Service, Software-as-a-Service. We are the partner of the Salesforce.com company with which we have been cooperating since 2010. This partnership makes it possible for us to provide innovative solutions in the Cloud Computing technology area. We help our customers in the area of SalesCloud, ServiceCloud, apps created for Force.com platform and third party applications available on the AppExchange portal. We offer full support from the initial analysis, integration, system activation up to the assistance after implementation. Salesforce.com is the fastest developing CRM system available in the Cloud. No servers, no software to install, pure Cloud Computing. What is more, it is available in many languages. Salesforce.com is the world leader when it comes to CRM solutions and Cloud Computing. Apps are avaliable in the Softwer as a Service model (Saas) and no servers or software are required in order to use them. The only thing you need is any web browser.

1. CRM salesforce.com
Gemini Cloud
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2. Agenda
•Introduction
•Why Salesforce?
•Functional Salesforce presentation
•Live demo
•Q&A
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3. Gemini Cloud
Professional IT services since 1995
10+ years experience in international IT projects
Salesforce.com implementations & services since 2009
Custom application development since 1995
Salesforce, IBM (CastIron), Oracle, Microsoft Partnership
www.geminicloud.com
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4. Why Salesforce?
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Cloud
Trust
Mobile
Success
Why customers choose Salesforce:

5. Why Salesforce? - Cloud
Greater (ROI)
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Low-Risk Investment – Low Initial Costs
Easy & Quick Star – Trial + “Pay as used and on demand” .
No Hardware, No Dedicated IT Staff, No Upgrades, No Maintenance

6. Why Salesforce? - Cloud
Seamless, Automatic Upgrades
43 Major Releases, 3 per year
Every customization & integration automatically upgraded
Includes features sourced by customer community
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Continuous Innovation

7. Why Salesforce? - Cloud
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Simple, powerful & secure API’s
SOAP, REST, Bulk, Metadata, Apex & Visualforce
Now 10X more API Functionality
All your CRM, custom apps, fields, etc.
Intuitive interface built for users on the go
Modern UI – Notifications, feed-first, publisher actions
Access Your Data Anywhere, Anytime

8. Why Salesforce? - Cloud
Let your solution grow with you
Massively Shared Infrastructure
Increased Efficiency & Security
Serves Companies of All Shapes and Sizes
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High Scalability

9. Why Salesforce? - Trust
Reliable
–17 North America instances, 4 EMEA instances and 2 APAC instances
–20 sandbox instances
–1,300,000,000+ daily transactions
–24,000 database transactions per second at peak (equivalent to a page view on other sites)
–15,000+ hardware systems
–> 22 PB of raw SAN storage capacity
–> 5K SAN ports
Safe
Privacy
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Most Secure, Most Reliable

10. Why Salesforce? - Trust
Trust starts with transparency
Live and historical data on system
performance
Up-to-the minute information on planned
maintenance
Information on how we safeguard your data
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Trust.salesforce.com

11. Why Salesforce? -Mobile
All business processes together
Instantly provision custom objects across all devices
Manage information regardless of device
Move effortlessly from desk to mobile and back
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Run Your Business From Your Phone

12. Why Salesforce? -Mobile
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Easy to Build. Fast to Deploy.

13. Why Salesforce? - Success
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100,00+ Customers Across Every Market & Segment

14. Why Salesforce? - Success
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Gartner Forbes

15. Why Salesforce? - Success
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Subscription Model
Commitment to your Success
Pay as you go
Dedicated Customer Success Organization
Renewals based on provided value

16. World’s #1 Sales Application
Close more deals to grow your business

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Sales Cloud Overview
MOBILE Now, Salesforce, combined with your custom apps and AppExchange mobile apps, turns your mobile device into a portable sales office. You can log calls, respond to hot leads, work opportunities, or check dashboards no matter where you are. And collaborate across teams, from anywhere
CONTACT MANAGEMENT Bring social intelligence to your sales process. Gain insights from popular social media sites — like Facebook, Twitter, LinkedIn, YouTube, and Klout — right within Salesforce to help you increase productivity
OPPORTUNITY MANAGEMENT Get all the details on all your team’s deals — stage, products, competition, quotes, and more. See where leads come from and stay connected to the people and information you need to close every sale
Features

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Sales Cloud Overview
MARKETING AND LEADS Optimize campaigns from lead to close on every channel. Make smarter decisions about where to invest and show the impact of your marketing activities on your company's bottom line.
APPROVALS AND WORKFLOW Use Visual Workflow to rapidly design and run any business process with drag and drop simplicity. Drive approvals in real-time from your Chatter feed. And manage success with flexible Approvals processes for deal discounts, expenses, and more.
FORECASTING Fast, easy, accurate. Get in-line editing, override visibility, multi-currency support, custom forecast categories, and a complete, real-time view in to your team's forecasts.
Features

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Sales Cloud Overview
CONSOLE FOR SALES Give inside sales teams an experience that matches how they work and they’ll work smarter, faster. Now reps can see sales intelligence, detailed company info, and multiple leads on a single screen so they’ll build pipeline and grow deals faster.
COMMUNITIES FOR SALES Connect sales teams directly with channel partners to share goals, objectives and activities in one secure, branded location. Communities enables partners to find experts, collaborate on deals, and access critical information from any location. Close sales faster and win more partner deals with Communities.
FILES AND CONTENT Now it's easier to share files, discuss them, publish the best, and track your content in real time. Quickly find what you're looking for, share it securely, and even subscribe to receive alerts when something changes.
Features

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Sales Cloud Overview
CHATTER Tap into the wisdom of your employee social network. Get the resources you need to close more deals, faster. Find experts, access competitive information, and track deals wherever you are.
EMAIL INTEGRATION Use the email applications you already know. Whether your company uses Microsoft Outlook or Gmail, no one needs to change the way they work, so everyone stays productive
ANALYTICS Get the insights you need to make smarter decisions. Dashboards offer a real-time picture of your business at a glance. Dig deeper with real-time Reports that anyone can create. And use the new Enterprise analytics to report on sales, service, custom apps, and 3rd party data.
Features

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Service Cloud Overview
CONSOLE With Service Cloud, you can manage all of your cases faster, in a unified agent experience. And the Salesforce1 Platform makes the console really sing — on your desktop and mobile devices
KNOWLEDGE Quickly search your knowledge base for relevant answers. Or make it easy for customers to do it themselves. Either way, your customers get the answers they need, exactly the way they want to get them.
AGENT COLLABORATION With Chatter, agents can quickly escalate cases to experts to close cases faster. And with the Salesforce1 Platform, your Chatter feed is integrated into the Service Cloud console for a truly unified experience, whether at your desktop or on a mobile device.
Features

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Service Cloud Overview
COMMUNITIES Service Cloud Communities allow customers to help themselves and each other. Wherever they are and whatever device they are on, communities give them the tools for self-service troubleshooting.
MOBILE Manage Service Cloud cases from anywhere with the Salesforce1 Platform — the fastest, smartest platform for customer service.
ANALYTICS Get the insights you need to make smarter decisions. Dashboards offer a real-time picture of your business at a glance. Dig deeper with real-time Reports that anyone can create. And use the new Enterprise analytics to report on sales, service, custom apps, and 3rd party data
Features

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Platform Overview
POINT & CLICK DEVELOPMENT Use drag-and-drop tools to build rich apps. With the Salesforce1 Platform, anyone can create database schemas, workflows, custom actions, automated business processes, page layouts, and entire apps without writing a single line of code.
DRAG & DROP ANALYTICS Drag and drop to create personalized reports and dashboards by department, role, and individual. Show key business metrics in real time and easily drill down for additional detail. Then share insights via social feeds and across mobile devices
VISUAL WORKFLOW Visually automate virtually any business process — from approving a discount, to routing a service call, to generating a quote, to onboarding a new hire, and more. Add business logic to applications, write database triggers, and program controllers in the user interface.
Features

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Platform Overview
MOBILE SERVICES With API first, you get everything you need to quickly deliver mobile apps faster. And with clicks or code, developers and business analysts alike can quickly build engaging mobile apps so you can connect customers, employees, partners, and products anywhere, anytime, on any device.
WEBSITE DEVELOPMENT Design and publish websites, social pages, and mobile experiences in lightning speed with the first Web Content Management System (CMS) in the cloud.
USER ACCESS Built-in role-based access lets you control where apps are deployed, and which data each user can access at the object, field, or record level. You can also create custom rules across roles and profiles so you can share data when you want, with the user you want.
Features

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AppExchange Overview
Salesforce AppExchange is Salesforce.com's cloud computing marketplace through which end users can access, download and install software apps.

27. Q&A
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28. Thank You!
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