Chapter 9 Standing Order Procedure (sop) on Safety and Security(FASS)

1. Standing Order Procedure (SOP) on Safety &
Security

2. Speaker Profile:
Md. Shaifullar Rabbi
Tourism Educator & Consultant
Professional Experiences
Coordinator & Lecturer- Dept. of Tourism & Hospitality
Management, Daffodil Institute of IT(Affiliated National
University)
Assessor -Bangladesh Technical Education Board (Ticketing
and Reservation)
Guest Trainer - Sheikh Hasina National Institute of Youth
Development
GuestTrainer - ATABTourismTraining Institute
GuestTrainer- HB Aviation Training Center
Guest Trainer - Bangladesh Hotel Management Tourism
Training Institute
Former Manager sales - Mamun Air Service (IATA Travel
Agency)
Founder –Travel Memoria
Educational Qualifications
MBA & BBA-Major in Tourism & Hospitality
Management, University of Dhaka.
Certified NTVQF Level -4/Assessor Part (Ticketing
And Reservation)
Completed Diploma Course in Travel Agency &
Tour Operation Management
Certified NTVQF Level 2 Course entitled Ticketing
& Reservation
Certified NTVQF Level 1 Course entitled Tour
Guiding

3. Standing Operating Procedure
A standard operating procedure (SOP) is a
set of step-by-step instructions compiled
by an organization to help workers carry
out complex routine operations. SOPs aim
to achieve efficiency, quality output and
uniformity of performance, while
reducing miscommunication and failure to
comply with industry regulations.
 Standard operating procedures help
maintain safety and efficiency for
departments such as:
 Production/operations
 Sales and customer service
 Employee training
 Legal
 Financial

4. Why DoYou Need Standard Operating Procedures?
 They save time and money
 They provide consistency
 They improve communication
 They allow you to hold your employees accountable
 They create a safer work environment

5. Standing Operating Procedure on Security
for a Five Star Hospitality Property:
1.Introduction:
 Name of the property with theme/tagline/ motto
 Location , attractions and very shorter brief about the property
 Present local and global security situation
 Need for a security SOP
2.Aim :A single statement expressing the ultimate intention of writing the SOP
3. Objectives:
 Formulate set of clear instructions related to security
 Comprehensive security instruction to deal with various situations
 Charter of duties of every group
 Smooth coordination with LEA
 Command and control in time of crisis

6. 4. Scope of the SOP:
 Existing global and local security situation
 Security organization of the property
 Security layers
 Deployment of security personnel
 Access control
 Safeguarding classified information
 Preparation and action against incidents
5. Existing Global and Local Security Situation:
 Latest happening of global security issues
 Latest happening of local security issues
 Security treats to the tourism sector

7. 6.Importance of the SOP:
 Comprehensive document
 Specific Instructions
 Avoid confusion
 Maximum utilization of the resources
 Increase efficiency
 Ensure safety and reduce losses
7.Security Organization ofThe Property:
 Responsible for looking after the security issues
 Preparation and action against accidents, fire incident ,
disaster and terrorist attack
8. Security Layer:
 Make security layer
 Command and control
9. Physical Security Barriers:
 To protect from any kind of sabotage
 Coordinate plan for physical security barriers
10. Development of Security personnel:
 To make the security system effective
 To remain alert
 Make train up

8. 11.Access Control System:
 Mechanical access control
 Electronic/ Digital access control
12. Safeguarding Classified Information:
 Protect from hacking
 Protect Information
 Cyber security
13. Preparation and Action Against Fire Incidents:
 Precautions against fire incidents
 Action during fire incident
 Post incident activities
14. Safety Hazards:
 Make property free from hazards
 Make safe and secure property for guest and host
15. Safety Standards and Measures:
 Make and follow safety standards
 Risk assessment
 Minimize risk and ensure safety

9. 16.Action and Reaction to theTerroristThreats:
 Check security status
 Precautions against terrorist attack
 Action during terrorist attack
 Post attack activities
17. Coordination with LEA:
 Maintain good coordination with LEA
 Maintain communication with LEA
18. Responses to Natural Calamities and
Disaster:
 Monitor natural calamities and disaster
 Take appropriate action related to disaster
management
19. SecurityTraining and Education:
 Give security related training
 Provide IT training
 Train up with security technology

10. Department of Five Star
Hotel
o Front Office
o Housekeeping
o Food and Beverage Service
o Food and Beverage Production
o Engineering
o Accounts
o Human Resources Security
o Store and Purchase

11. Benefits of Having a SOP
o Step by step instructions
o Avoid chaos and confusion during crisis
o Everybody is aware about their own duty
and responsibility
o Standardized Processes
o Easy command and control
o Delegating tasks becomes a no brainer