Branches
Vol. 5, Issue 1: 2014
it’s your time to shine.

BRANCHES: it’s your time to shine 32 BRANCHES: it’s your time to shine
It’s Your Time to Shine.................................................................................. 4
Free SAS®
Tutorials and e-Learning............................................................ 5
Users Groups.................................................................................................. 6
Special Interest Groups................................................................................ 6
SAS®
Global Forum in Review...................................................................... 8
SAS®
Analytics U........................................................................................... 10
SAS Communities........................................................................................ 11
SAS Talks....................................................................................................... 12
SAS Blogroll.................................................................................................. 13
SAS Hands-On Workshops........................................................................ 14
SAS Interactive Roadshows....................................................................... 15
Fritz Lehman................................................................................................. 16
SAS Books..................................................................................................... 18
Start From a Strong Base
Resources that help you branch out as a SAS®
user
support.sas.com
Branches is produced by the SAS Customer Loyalty Team
to keep our customers informed about the wealth of support
services and resources available to you.
Inside This Issue
Resources
• White papers
• Samples and SAS Notes
• Documentation
• Reference manuals
• E-Newsletters
Community
• Users groups
• Conferences
• Social media
• Blogs
• Support communities
Problem Solving
• Online/email technical
support
• Phone technical support
• License assistance
• Administrator tools
• SAS Knowledge Base
Learning
• Books
• Training
• Certification
• e-Learning
• Webinars

4 BR ANCHES: it’S youR timE to SHiNE BRANCHES: it’S youR timE to SHiNE 5
it was a long, cold winter for many of us in the uS, making the arrival of spring
and summer even more welcome than usual. Longer days, warmer weather
and the promise of barbecues and beach trips have brought a much needed
change of pace.
When it comes to your professional life, though, we know that the pace rarely
slows. that’s why we want to do all we can to help you shine in your work.
the information in this edition of Branches might inspire you to begin your
journey with SAS or build on your expertise with free tutorials and e-Learning.
you could also share encouragement and insights with your fellow SAS users
by engaging in discussions on communities.sas.com. or you may feel like
expanding your horizons and skills by honing in on a special area of interest or
joining a SAS users group.
As always, we’re not only here to help you, we’re here to listen to your
feedback and ideas. We’ve got several new initiatives underway, like the
exciting Analytics u program, that resulted from great ideas being shared
between SAS and our users. Let’s keep that collaboration going, and let us
hear from you at customerloyalty@sas.com.
Shine on!
Your SAS Customer Loyalty Team
Free SAS®
Tutorials and
e-Learning
Learning at your Fingertips: Just Click ‘Play’
Check out the new online collection of nearly 200 free SAS tutorial videos.
these three- to 10-minute videos cover everything from SAS Studio to
SAS Visual Analytics. And, if you have colleagues or friends getting started
with SAS, please share the “New to SAS” videos for getting started with
programming or analytics.
you also can take two of our most popular, entry-level e-Courses for free:
SAS Programming 1 and SAS Statistics 1. Each provides up to 24 hours of
interactive instruction.
Now you can boost your SAS skills on your own time, at your own pace –
for free!
Learn more at support.sas.com/training/tutorial.
It’s Your Time to Shine
Do you know about our customer reference program?
Learn more at sas.com/reference.

BRANCHES: it’S youR timE to SHiNE 7
Users Groups
When it Comes to SAS®
Expertise and training,
you’ve Got a Home Field Advantage
Whether it’s local, regional, in-house or online: there’s a SAS users group
close to you. take advantage of great opportunities like paper presentations,
hands-on workshops and networking. At users group gatherings, you can:
• Share your knowledge.
• interact with your peers.
• Grow professionally.
• Learn about the latest SAS offerings.
• Hear presentations from experts.
Find the perfect users group for you, or register an existing one, at
sas.com/us-groups.
Special Interest Groups
Want to dive deep into a specific SAS solution or technology, or learn more
about applying SAS within your industry? Chances are good that there’s a
special interest group (SiG) for you.
For details on all SiGs and how to get involved, visit: sas.com/us-groups.
Check out these new and shiny SiGs!
• Data Management SAS Users Group (DMSUG)
Learn more at sas.com/dmsug.
• SAS Retail Users Group (SRUG)
Learn more at sas.com/retailgroup.
• SAS Users Group for Institutional Research (SUGIR)
Learn more at sas.com/SUGIR.
6 BR ANCHES: it’S youR timE to SHiNE
Join hundreds of your peers for two days of best practices,
latest techniques and new ideas. Hear from top industry experts
and groundbreaking researchers on all things analytics.
Conference topics include:
Predictive modeling Forecasting text Analytics Visual Analytics Social media Analytics
High-Performance Analytics optimization marketing Analytics operations Research
BELLAGio, LAS VEGAS
oCt. 20-21
sas.com/analyticsseries
CONFERENCE
SERIES
SAS®
Apps
SAS has developed several research-based apps, available at no cost,
in collaboration with teachers and students to inspire learning in evolving
mobile contexts.
• SAS®
Data Notebook • SAS®
Flash Cards • SAS®
Read Aloud
• SAS®
Gloss • SAS®
math Stretch
Details here: support.sas.com/br-apps
SAS®
Math
Stretch
SAS®
Flash
Cards
SAS®
Gloss
SAS®
Read
Aloud
SAS®
Data
Notebook

8 BR ANCHES: it’S youR timE to SHiNE BRANCHES: it’S youR timE to SHiNE 9
What a conference! SAS Global Forum 2014 in Washington, DC, drew a
record number of attendees (more than 4,500) and offered more learning
and networking opportunities than ever before.
We hope you had a chance to join us! But if not, we’ve got the next best thing:
• Watch SAS Global Forum on-demand videos at
sasglobalforum.com/2014videos.
• Check out the SAS Global Forum 2014 Proceedings at
sasglobalforum.com/2014proceedings.
• SAS Global Forum 2015 will be here before you know it.
Learn about next year’s conference at sasglobalforum.com.
Registration is now open!
SAS®
Global Forum in Review
The Journey Is Yours.
SAS Global Forum 2015
April 26 - 29
Dallas, TX

10 BR ANCHES: it’S youR timE to SHiNE BRANCHES: it’S youR timE to SHiNE 11
School is in session! SAS Analytics u is a comprehensive program for
academia that offers professors and students at colleges and universities
around the world access to SAS software – faster, easier and often at no cost!
to find out more, visit sas.com/analyticsuprogram.
But that’s just the beginning. SAS Analytics u also offers a variety of resources
and ways to connect with fellow SAS analytics users in academia.
• SAS® OnDemand for Academics
Enhanced to include simplified registration, a direct file upload in the
browser and the latest version of SAS Studio (formerly SAS Web Editor).
Learn more at sas.com/classroom.
• SAS® University Edition
Now available! SAS university Edition features Base SAS/StAt® and
SAS/imL® – available for download at no cost for students of all ages. it
works remotely on PC or mac and doesn’t require cloud access. Get your
software at sas.com/students.
• Social Media
We’re taking over the whole internet. Check out our new SAS Analytics u
Facebook page at facebook.com/sasanalyticsu and visit us on youtube
at sas.com/analyticsUtube.
• Online, Interactive Community
our users community for academia is designed specifically for professors
and students to support both teaching and learning. you can interact with
fellow SAS analytics users, share ideas and access SAS resources.
Check it out at sas.com/analyticsu.
SAS®
Analytics U SAS Communities
Have you visited communities.sas.com?
Join great discussions about SAS products and features. Stay on top of the latest
topics, discuss ideas, ask questions and provide answers to peers in our support
communities. Each includes:
• Support resources.
• on-demand technical training.
• Featured content.
• Blogs offering tips and tricks.
Visit some of our most popular communities:
• The SAS® Visual Analytics Community
Explores data visualization and mobile business intelligence.
• SAS® Macro Facility, DATA Step and SAS® Language Elements
Answers questions and examines ideas concerning a variety of
SAS language elements.
• The SAS® Analytics U Community
Assists professors, students and researchers who are using SAS.
SAS®
ANALYTICS
SAS Store
Check out our grand re-opening!
Books, training and software at the click
of a mouse. Visit sas.com/store.

12 BR ANCHES: IT’S YOUR TIME TO SHINE BRANCHES: IT’S YOUR TIME TO SHINE 13
SAS Talks
Your technical issues addressed, on your schedule.
SAS Talks is a webinar series featuring technical presentations by SAS experts,
instructors, authors, customers and students. In 2013, we covered a plethora of
topics over the course of a dozen live webinars – archived and ready for viewing.
Here are the top five most popular SAS Talks webinars from 2013:
1. Introduction to Custom Tasks in SAS®
Enterprise Guide®
sas.com/SASTalks1
Focuses on SAS Enterprise Guide and is presented by Chris Hemedinger,
author of the SAS Dummy Blog.
2. Tips and Techniques for SAS®
Enterprise Miner™
sas.com/SASTalks2
SAS Enterprise Miner users of all skill levels will learn something new from
this webinar.
3. How to Integrate SAS® and Teradata
sas.com/SASTalks3
Learn the nuts and bolts of integrating SAS with Teradata.
4. What’s Hot, What’s Not: Skills for SAS® Professionals
sas.com/SASTalks4
Kirk Lafler, a SAS user since 1979, shares two hot topics in the world of SAS
professionals, including a discussion around SAS Enterprise Guide and hash
techniques.
5. Getting Started With SAS® Graph Template Language
sas.com/SASTalks5
SAS RD Director and author Sanjay Matange presents an overview of
ODS Graphics as well as details needed to use GTL for creating custom
analytical graphics.
SAS has a lot of folks with some very strong opinions. And we wouldn’t have it
any other way. Dozens of SAS bloggers lend their voices on technical tips and
methods, program offerings and irreverent observations on the coding life
and more.
Stop by and check out a few of our blogs:
The SAS Dummy
Written by Chris Hemendinger, a Technical Architect in the Global Services
Factory (part of SAS®
Professional Services®
) and co-author of the popular SAS
for Dummies, this is a blog for the rest of us.
Learn more at blogs.sas.com/content/sasdummy.
The Business Forecasting Deal
Michael Gilliland, Product Marketing Manager for SAS Forecasting, is a
longtime business forecasting practitioner. In this blog, he single-handedly
battles bad forecasting practices and offers practical solutions to its most
vexing problems.
Learn more at blogs.sas.com/content/forecasting.
Graphically Speaking
Sanjay Matange, SAS RD Director, covers topics related to statistical graphics
procedures, the Graph Template Language and the ODS Graphics Designer.
Learn more at blogs.sas.com/content/graphicallyspeaking.
For a full list of SAS blogs, visit blogs.sas.com.
SAS Blogroll

BRANCHES: it’S youR timE to SHiNE 1514 BR ANCHES: it’S youR timE to SHiNE
Get up close and personal with our best-in-class analytics, forecasting and
business intelligence software – we’re coming to a city near you!
maybe your organization has one or more of these solutions and you’d like to
learn how to use them (or learn more about how to use them). Perhaps you’re
new to SAS and you want to get your feet wet, or you’ve got a good working
knowledge but are looking to pick up some new tips and tricks.
these workshops offer something for users at all levels. No SAS experience or
programming experience is required.
Best of all, there’s no charge for you to attend.
Select Your City:
Chicago, iL: Aug. 5 – 8
Philadelphia, PA: Sept. 9 – 12
Boston, mA: Sept. 23 – 26
Austin, tX: Sept. 30 – oct. 3
minneapolis, mN: Nov. 18 – 21
SAS Interactive Roadshows
SAS experts are coming to a city near you in a series of live, interactive
workshops focused on SAS Visual Analytics. We’ll show you how to put
lightning-fast insights within everyone’s reach, regardless of the size of your
organization – or your data.
• Put SAS Visual Analytics through its paces at your individual workstation,
using real data and real scenarios.*
• talk with SAS experts about how to apply the software to address your
specific business needs and interests.
• Learn how you can get started using SAS Visual Analytics to explore all
relevant data quickly and easily.
Select Your City:
Rockville, mD: July 17
Detroit, mi: Aug. 7
Chicago, iL: Sept. 16
Cary, NC: oct. 10
Boston, mA: Nov. 4
Atlanta, GA: Dec. 11
SAS Hands-On Workshops
Learn more at
sas.com/workshops.
Learn more at
sas.com/ONTHEROAD.
* Based on the number of
attendees, computers may
have to be shared.
Select Your City: Select Your City:

16 BR ANCHES: IT’S YOUR TIME TO SHINE BRANCHES: IT’S YOUR TIME TO SHINE 17
Fritz Lehman is extremely busy trying to make your life a bit easier. He’s the
Senior Vice President of SAS Customer Engagement and Support (CES), a new
organization devoted exclusively to customer support. Consisting of five
divisions – Publications, Education, Technical Support, Customer Loyalty and
Professional Services – CES is making it easier for you to get the information,
resources and guidance you need, exactly when you need it.
“Over the last year to 18 months, SAS has been gathering information about
your experience with [us],” said Lehman. “In response … we’ve brought
[together] the divisions that have a lot of customer contact. By merging and
sharing information, we hope to get to know each one of you better, and can
be more proactive in the services we offer.”
In other words, SAS created CES as part of our commitment to learn more
about your business and provide a more seamless customer experience.
What’s in it for you?
More expert guidance
SAS is taking steps to make information more widely available and
to provide it more quickly, including:
• Free SAS tutorials and e-Learning.
• Best-practices content.
• Online support communities.
Better access to analytic talent
New programs like SAS Analytics U offer a variety of ways to connect
with fellow SAS analytics users in academia.
More opportunities to give feedback
• The SASware Ballot®
, which is available year-round on
support.sas.com.
• Conversations with SAS Technical Support to help
define areas of future development and enhancements.
• Field consultants, training instructors and partners.
• Social media and online discussion forums.
If you’d like to hear Fritz describe this new initiative, watch a brief interview
at sas.com/lehman.
Fritz also shares his thoughts on customer experience on the SAS users blog
blogs.sas.com/content/sgf and on Twitter @FritzLehman_SAS.
You probably don’t know
Fritz Lehman. But you should.
We’ve brought together
the divisions that have a lot of
customer contact. By merging
and sharing information, we
hope to get to know each one
of you better, and can be
more proactive in the services
we offer.

BRANCHES: it’S youR timE to SHiNE 1918 BR ANCHES: it’S youR timE to SHiNE
SAS Books
Written by SAS®
experts for you.
Bookstore
sas.com/store/books
Browse our new online store for books covering a
variety of in-demand topics. you can now purchase
e-books directly from us and enjoy free shipping.
Online Documentation
support.sas.com/documentation
Explore our vast library of SAS product
documentation with convenient search options.
Write a book for SAS
We’re looking for experienced SAS users
to write books. Learn about our publish-
ing program at support.sas.com/publish.
Contact us at saspress@sas.com.
A Step-by-Step Approach to Using SAS®
for
Factor Analysis and
Structural Equation Modeling
Second Edition
Norm O’Rourke and Larry Hatcher
Jack Shostak
SAS®
Programming in the
Pharmaceutical Industry
Second Edition
The
LittleSAS
®
Book
Lora D. Delwiche and Susan J. Slaughter
a p r i m e r
F I F T H E D I T I O N
A Programming
Approach
Lisa Fine
PROC REPORT
by Example
Techniques for Building
Professional Reports Using SAS®
Ian Cox and Marie Gaudard
Discovering Partial Least Squares
with JMP
®
DiscoveringPartialLeastSquareswithJMP®
IanCoxandMarieGaudard
SAS®
9.4 Intelligence
Platform
Overview
SAS®
Documentation
Kevin D. Smith
ODS Techniques
Tips for Enhancing Your SAS®
Output
Practical Time Series
Analysis Using SAS®
Anders Milhøj
Featured Titles

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issues support.sas.com/notes
SAS and all other SAS Institute Inc. product or service names are registered trademarks or trademarks of SAS Institute Inc. in the USA and other countries. ® indicates USA registration.
Other brand and product names are trademarks of their respective companies. Copyright © 2014 SAS Institute Inc. Cary, NC, USA. All rights reserved. 107110S1284880US.0714