1. Lynn M. Daley-
909 Pine Street, Haw River, NC. 27258 | H: 410-305-9105 | C: 336-213-9278 |Email: lynndaley1@verizon.net
Website: www.linkedin.com/pub/lynn-daley/76/540/22b
Summary- Administrative Assistant/Clerical Worker
Accurate and organized with strong problem-solving skills and extraordinary attention to
detail. Experienced in all aspects of employee training. Willing to work on a team and/or
independently. A fast learner with a “Can Do Attitude”. Able to manage multiple
assignments efficiently while meeting tight deadline schedules.
Areas of Experience
Microsoft Office, Outlook,
Excel, Great Plains
PBX Console Professional Demeanor
Training Adults Cogsdale billing system, Fresh
Desk, SharePoint
Excellent verbal and written
communication skills
Confidentiality Making travel arrangements Customer Service in person, by
phone, and online
Scheduling staff work hours,
trainings, team meetings
Expense Reports Financial Reconciliation and
reporting, Budgeting,
Cashiering
Problem Solving, Effective
Listener
Team Building Leadership
Work Experience
Clerical Worker, Customer Service, Cashier/Clerk – Mebane, NC 2015 to present
Premier Staffing, Inc.
Temporary Staffing Agency
Worked in Customer Service, applying and taking payments for accounts, answering customer
questions, and assisting customers with any problems.
Delivered Results:
Assistedmany customers switch to the new customer web portal, register,set up payments.
Assistedcustomers with diagnosing possible water issues ex. Leaks.
Fixed errors when customers paid on the wrong accounts or needed payment arrangements.
Administrative Assistant – Steelton, PA 2012 to 2014
Grand Court Heroines of Jericho for the state of Pennsylvania
Masonic Order
Directly reported to the Grand Worthy Joshua. Set up and managed calendar of events and made travel
arrangements for events. Handled all correspondence with all other courts and typed, proof-read, and
mailed documents of importance. End of the year report that includes a public address to all courts, any
concerns, any accomplishments, and any recommended changes for the upcoming year. Responsible for
informing necessary members of attendance to events and any replacements if the Grand Worthy Joshua
could not attend. Attend meetings when directed to take notes.
Delivered Results:
Completed an end of the year speech and itenary of events attended during that year.
2. Requested changes to The Constitution to clarify any ambiguity. Changes were voted on and accepted.
Set up a calendar of all events and locations, as correspondence is received and also setup reminders.
Clerical, Customer Service, Etc. / Kelly Services - Lemoyne, PA 2011 to present
Temporary Employment Agency
Directly reported to the Supervisor of the different agencies that I worked. Handled Customer Service and
Problem Solving. Set up for seminars and offered assistance to trainers and attendees. Handed out
training supplies and certificates, as well as, accepting payments for the seminars. Incoming and outgoing
mail, answering PBX console, typing, filing, updating records, use of Microsoft Office. Greeting clients and
answering questions as needed, or directing them to the correct person to assist them.
Delivered Results:
Was able to find many missing files and store them correctly.
Aided in keeping 400 plus students safe and without incident during a play at the Harrisburg Forum.
Supported and handled all issues involved with seminars and job fairs, while keeping attendees, the hotel, and
the speakers satisfied.
Proof-read, corrected, and updated the complete insurance files for Baltimore Life.
Residential Aide, Program Manager, Case Worker, Training Administrative 1992 to 2010
Assistant, Trainer, Psychiatric Technician II / Northwestern Human Services
Non-profit Agency for Mental Health and Mental Retardation
Directly reported to the Program Director, Program Specialist, and Nurse Supervisor, as well as Office
Manager. Prepared and Managed Trainings for all staff and kept Excel Database for inspection by the
County. Resolved accounting issues pertaining to trainings with other agencies. Acted as the training
liason when meeting with the training committee made up of various agencies. Scheduling staff meetings
and facilitating them, and also scheduling staff for work. Ensuring that the group home ran within budget.
Examined and analyzed journal and ledger entries, bank statements, payroll reports expenditures , petty
cash, and other accounting and financial records to ensure financial recording accuracy. Organized and
implemented new group home accounting procedures to improve efficiencies. Performed general office
work and developed annual plans for all the individuals under my care. Managed Hiring and Firing of
Employee’s, as well as, recognized consistent and improved work performance. Examined and analyzed
client’s books, medication logs, inventories, expenditures and other accounting and financial records to
ensure financial recording accuracy. Prepared Daily and Shift Reports for all staff and vehicle checklist for
the group home. Administered medication.
Delivered Results:
Cut overhead cost by ensuring that the staff worked as a team and covered open hours.
Maintain high level of accounting accuracy and reducing billing errors and medication errors.
Proven ability to meet deadlines.
Education and Awards
Scranton Central High- Scranton PA 1985 - 1987
Staff Recognition Award for client care by Dauphin County MH/MR Program 2001
Award for Extra Effort and Compassion for Personal Care Home 2009
Recognition for 17 years of service 2010
Personnel letters for service and job performance 1992 – 2010
Outstanding Volunteer Service at Bethel AME Church Food Bank 2011 - 2014
Trainings
Medication Administration, JKM Safe Crisis Management, Fire Safety, Ergonomics, Bloodbourne Pathogens (OSHA),
General Safety, CPR (Adult, Child, Infant, and AED), First Aid—all of which I was a trainer for. Defensive Driving,
Corporate Compliance, HIPPA, Effective Management, Problem Solving, Team Building, Positive Approaches,
Cultural Diversity, Kronos, Professionalism, Confidentiality, Etc.