Lovely Santos Barba
800 Esguerra st. Poblacion, Pulilan, Bulacan
Mobile No.: 09327428570
E-mail Address: lovelybarba27@gmail.com
Linkedin: https://ph.linkedin.com/pub/lovely-barba/97/4b3/38a
Mission:
My career mission is to develop into an outstanding person in my work and to have a big role or
participation to the growth of the company.
Vision:
My career vision is to provide the best technical support and customer service to our clients, helping
improve their business and lives, striving to solve problems with a positive attitude that spreads to my co-
workers.
EDUCATIONAL ATTAINMENT
Tertiary
2008.2012 Polytechnic University of the Philippines
Pulilan Campus
Bachelor of Science and Entrepreneurial Management
Poblacion, Pulilan, Bulacan
Secondary
2004-2008 Sta. Peregrina Highschool
Balatong B, Pulilan, Bulacan
Elementary
1998.2006 Pulilan Central School
Poblacion, Pulilan, Bulacan
PERSONAL INFORMATION
Birthday : June 27, 1991
Age : 24
Place of Birth : Valenzuela City
Citizenship : Filipino
Civil Status : Single
Religion : Roman Catholic
Height : 165 cm.
Weight : 60kgs.
Father’s Name : Fernando E. Barba
Occupation : Fabricator
Mother’s Name: Annaliza S. Barba
Occupation : Housekeeper

SKILLS
• Computer literate (Microsoft Word, Excel, PowerPoint and Basic Fundamentals of Computer)
• Good in communication skills both oral and written
• Background on HTML, XML for SAP- Successfactors Product
• Strong customer focus
SEMINAR
Pre- Employment Orientation Seminar (PEOS)
Polytechnic University of the Philippines
Pulilan, Bulacan
March 7, 2012
Labor Employment for Graduating Students (LEGS)
Polytechnic University of the Philippines
Pulilan, Bulacan
February 7, 2012
Entrepreneurial Symposium: Empowering Young Entrepreneurial Minds
Polytechnic University of the Philippines
Pulilan, Bulacan
September 26, 2011
TRAININGS
SQMT 3.0 (Sykes Quality Monitoring Training 3.0)
Sykes Asia Inc.
WCC Building, Mandaluyong City
July 22, 2015
SQMT 2.0 (Sykes Quality Monitoring Training 2.0)
Sykes Asia Inc.
WCC Building, Mandaluyong City
August 10, 2015
SQMT 1.0 (Sykes Quality Monitoring Training 1.0)
Sykes Asia Inc.
WCC Building, Mandaluyong City
October 01, 2015

AWARDS
Cum laude
Polytechnic University of the Philippines
Pulilan Campus
March 2012
Best Tier2 Award (3rd
place)
Sykes Asia Inc.
February 12, 2014
WORKING EXPERIENCE
Pharmatechnica Laboratory Incorporated Rombe Philippines Incorported
Sto. Cristo, Pulilan, Bulacan Dampol 1st
, Pulilan, Bulacan
Special Program for the Employment of Students (SPES) On-the-Job-Traning
Position: Office Clerk Position: Office Clerk
Date: April-May 2011 Date: Nov. 2011- Feb. 2012
Sykes Asia Inc.
Mandaluyong City
Position: Support Engineer, SAP Product
Specialization: PMGM, Compensation, 360, FTP/SSO
Date: March 26, 2012- Present
Job details:
Support Engineer- SAP Product Support (Tier2)
•Comprehend business requirements, business impact & needs to meet critical deadlines & metrics
•troubleshoot, analyze & provide solution for customer's queries base on configuration, settings, process &
business drivers via email & calls
•Schedules conference using “Go to Meeting” or “WebEx” tool
•Test, analyze & debug XML & HTML codes for issue or bugs, feature capabilities & functionality
•Document logs, investigation or replication steps needed by Engineering and Operations Team for patches,
script, preventive & corrective measures due to defect or product limitation.
•Assist client’s to configure XML templates using SuccessFactory (software that develops & configure
XML)
•Assist customers with HR/Managerial role by answering questions regarding SuccessFactors product.
Teaching them how to perform their administrative task, data management and generate Ad Hoc reports
needed for their Organization’s operation, work force analysis, recruiting process and future leadership
pipeline.
•Provide quick, accurate & best practices, ensuring the success of their Company in achieving the
Company’s goal & execute business strategies from data and reports
•SME (Subject Matter Expert) for Compensation module (2012)
•Attended training camp for core & specialization modules such as FTP, SSO, 360 & Succession
•Acting Officer-in-charge for Standard Support Level Tier II during EMEA hours.
•Handles escalated/critical & complex core or specialization cases during EMEA hours
•Monitor & update cases if agent is on leave.

Sykes Asia Inc.
Mandaluyong City
Position: Processchampion, SAP Product
Date: July 1, 2015- Present
Job details:
Processchampion, SAP Product
•Responsible for assisting CSA's by responding to Help Needed in solving basic technical problems and for
investigating elevated issues by confirming the validity of the problem and seeking for known solutions
related to these more complex issues
•Take-over when needed the escalated cases sent by the MCC that requires immediate attention to ensure
that the intricacies of a challenging issue are solved faster by providing more experienced and
knowledgeable technicians.
•If the Process Champ cannot determine a resolution for the issue, they should be responsible in raising the
issue to their Tier 3 mentors to ensure traction in the resolution of the case
•Roll out weekly refresher sessions based from the most common trend in the help needed cases
•Roll out weekly refresher on best practices, new policies and procedures
•Responsible in generating and sending the Cases with Inactivity report and work with the Team Leads and
the case owners in updating those cases and gaining back the traction for the cases.
•Responsible in generating and sending the Aging Cases Report and work with the Team Leads and the
case owners in updating those aging cases, determine the root cause, and help the agent to move the case to
resolution.
•Responsible in managing the Competency Assurance of the new hires and work with the Team Leads to
provide assistance for the agents that is in PIP
•Responsible in conducting quality audits to augment the audits of the QA and TL and ensure consistent
quality work on every case
•Conduct a Long Runner Case audit every week for cases that are over 10 days old
•Conduct a twice as week <2 days case audit
•Queue Management role every day
CHARACTER REFERENCE
MR. JAN JOSEPH ESCUETA MS. GINALYN ABELLADA
Team Lead (Successfactors) Customer Success Manager
Sykes Asia Inc. SAP Philippines
(0919)-992-67-98 (0998)- 967-2813
MS. CECIL NUYDA- LABITORIA
SuccessFactors HCM Consultant
SHORE Solutions
(0915)- 309-2650
I hereby certify that above information is true and correct to the best of my knowledge and belief
LOVELY S. BARBA
Applicant’s Signature