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Tackling the “We’ve always done it this way”
Louise Lockie
Head of Salesforce Support & Administration, Wilmington plc
louiselockie.blogspot.com
@LouiseLockie
Louise Lockie
Head of Salesforce Support & Administration, Wilmington plc
Co-Leader London Salesforce Women in Technology User Group
Certified Salesforce Administrator
London #AwesomeAdmin Award Winner 2016
@LouiseLockie
louiselockie.blogspot.com
Tackling the 'We've always done it this way'
What we will cover
Agenda
Why is this a common refrain?
Why is it natural to resist change?
 Knowledge is Power
Why is this a common refrain?
Why is it natural to resist change?
 Knowledge is Power
 WWIFM
Why is this a common refrain?
Why is it natural to resist change?
 Knowledge is Power
 WWIFM
 Fear of Unknown
Why is this a common refrain?
Why is it natural to resist change?
 Knowledge is Power
 WWIFM
 Fear of Unknown
 No Choice
Why is this a common refrain?
Why is it natural to resist change?
 Knowledge is Power
 WWIFM
 Fear of Unknown
 No Choice
 Mutiny
Why is this a common refrain?
Why is it natural to resist change?
 Knowledge is Power
 WWIFM
 Fear of Unknown
 No Choice
 Mutiny
 Apathy
Why is this a common refrain?
Why is it natural to resist change?
Sound Familiar?
“Yep, Me too,
Guilty as Charged”
Tackling the 'We've always done it this way'
Tackling the 'We've always done it this way'
Tackling the 'We've always done it this way'
Rear Admiral Grace Hopper (1906-1992)
"Humans are allergic to change.
They love to say,
'We've always done it this way.'
I try to fight that.
That's why I have a clock on my wall that
runs counter-clockwise.“
--------------
“The most damaging phrase in the
language is we’ve always done it this way.”
Peter F. Drucker (1909 – 2005)
“If you want something new,
you have to stop doing something old”
--------------
“Culture eats strategy for breakfast”
Five Monkeys Social Experiment
'That's Just How Things Are Done Around Here'
“My abilities are unchanging”
Psychology of the Fixed Mindset
Why is this our problem?
Let me tell you a story
A Personal Tale
You can take a horse to water but you can’t make it drink
“If you build it, they will come” – “NO, NO they won’t”
Shall we give up and go home?
Are our projects doomed to fail?
Don’t wing it
Develop a Change Management Strategy
Understand the Impact of the Change
Empathy
Understand the impact and scale of the change
Conduct an Impact Assessment
Feature by Feature
 What is changing?
 Who or which roles will be affected?
 How much will change?
 Identify:
• Which processes will be removed
• Which processes will be introduced
• Which processes will remain unchanged
 Prepare a detailed action plan for each change identified
Form a communication plan
Communicate
What does success look like?
Measure
Get ahead of the objections
Navigate the Obstacles
Get them on board and on message
Stakeholders
Training & Support
Learn from every experience
Retrospective
Great – we won’t have to go through that again…..
Job Done
Change Management Strategy
Key Takeaways
Q & A
Louise Lockie
Head of Salesforce Support & Administration, Wilmington plc
louiselockie.blogspot.com
@LouiseLockie
Thank You
Louise Lockie
Head of Salesforce Support & Administration, Wilmington plc
louiselockie.blogspot.com
@LouiseLockie
Remember to tell us what you think in the event survey
www.LondonsCalling.net/survey/

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Tackling the 'We've always done it this way'

  • 1. Tackling the “We’ve always done it this way” Louise Lockie Head of Salesforce Support & Administration, Wilmington plc louiselockie.blogspot.com @LouiseLockie
  • 2. Louise Lockie Head of Salesforce Support & Administration, Wilmington plc Co-Leader London Salesforce Women in Technology User Group Certified Salesforce Administrator London #AwesomeAdmin Award Winner 2016 @LouiseLockie louiselockie.blogspot.com
  • 4. What we will cover Agenda
  • 5. Why is this a common refrain? Why is it natural to resist change?
  • 6.  Knowledge is Power Why is this a common refrain? Why is it natural to resist change?
  • 7.  Knowledge is Power  WWIFM Why is this a common refrain? Why is it natural to resist change?
  • 8.  Knowledge is Power  WWIFM  Fear of Unknown Why is this a common refrain? Why is it natural to resist change?
  • 9.  Knowledge is Power  WWIFM  Fear of Unknown  No Choice Why is this a common refrain? Why is it natural to resist change?
  • 10.  Knowledge is Power  WWIFM  Fear of Unknown  No Choice  Mutiny Why is this a common refrain? Why is it natural to resist change?
  • 11.  Knowledge is Power  WWIFM  Fear of Unknown  No Choice  Mutiny  Apathy Why is this a common refrain? Why is it natural to resist change?
  • 13. “Yep, Me too, Guilty as Charged”
  • 17. Rear Admiral Grace Hopper (1906-1992) "Humans are allergic to change. They love to say, 'We've always done it this way.' I try to fight that. That's why I have a clock on my wall that runs counter-clockwise.“ -------------- “The most damaging phrase in the language is we’ve always done it this way.”
  • 18. Peter F. Drucker (1909 – 2005) “If you want something new, you have to stop doing something old” -------------- “Culture eats strategy for breakfast”
  • 19. Five Monkeys Social Experiment 'That's Just How Things Are Done Around Here'
  • 20. “My abilities are unchanging” Psychology of the Fixed Mindset
  • 21. Why is this our problem?
  • 22. Let me tell you a story A Personal Tale
  • 23. You can take a horse to water but you can’t make it drink “If you build it, they will come” – “NO, NO they won’t”
  • 24. Shall we give up and go home? Are our projects doomed to fail?
  • 25. Don’t wing it Develop a Change Management Strategy
  • 26. Understand the Impact of the Change Empathy
  • 27. Understand the impact and scale of the change Conduct an Impact Assessment Feature by Feature  What is changing?  Who or which roles will be affected?  How much will change?  Identify: • Which processes will be removed • Which processes will be introduced • Which processes will remain unchanged  Prepare a detailed action plan for each change identified
  • 28. Form a communication plan Communicate
  • 29. What does success look like? Measure
  • 30. Get ahead of the objections Navigate the Obstacles
  • 31. Get them on board and on message Stakeholders
  • 33. Learn from every experience Retrospective
  • 34. Great – we won’t have to go through that again….. Job Done
  • 37. Q & A Louise Lockie Head of Salesforce Support & Administration, Wilmington plc louiselockie.blogspot.com @LouiseLockie
  • 38. Thank You Louise Lockie Head of Salesforce Support & Administration, Wilmington plc louiselockie.blogspot.com @LouiseLockie Remember to tell us what you think in the event survey www.LondonsCalling.net/survey/