Defining The Real Time Enterprise, 2012
This presentation covers the top ten lessons learned from research into successful real-time manufacturing enterprises. The study included interviews with 25 aerospace and defense manufacturers, focusing on their demand management and lean manufacturing strategies. Your Customers’ Expectations Are Running At Warp Speed And Will Only Accelerate In 2012 Make The Leap From Passive To Passionate Customer Experiences – Now Complacency, Not Other Companies, Is Your Greatest Competitor Own The Moment And The Market Will Follow So Many Metrics and So Little Time – Measure and ACT Only On What Matters Seek Out Opportunities To Overwhelm Customers With Responsiveness Harness Your Company’s Intelligence Immediately and Use It Aggressively Grow Champions Daily Make A Decision, Save A Customer TRUST is the Most Powerful Accelerator and Largest Amplifier You Own
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Defining The Real Time Enterprise, 2012
- 1. Defining the Real-Time Enterprise Louis Columbus Cincom Systems
- 2. Real-Time Enterprises Have A Passion For Delivering Exceptional Customer Experiences
- 3. Make Every Minute in Manufacturing Count Translating long project schedules into achievable short- and long- range goals Using analytics to measure collaboration with customer design, engineering, operations and program managers Obsessed with transforming trust into an accelerator
- 4. Stay up to speed on what’s driving customer decisions, priorities and expectations
- 5. Realize their customers’ perception of time & urgency is often different than their own
- 6. Obsessed with Quality Energized with the vision of seeing their products last decades longer than anyone predicted
- 7. Launch Sequence For Real-Time Enterprises
- 8. Launch Sequence For Real-Time Enterprises Your Customers’ Expectations Are Running At Warp Speed And Will Only Accelerate In 2012 Make The Leap From Passive To Passionate Customer Experiences – Now Complacency, Not Other Companies, Is Your Greatest Competitor Own The Moment And The Market Will Follow So Many Metrics and So Little Time – Measure and ACT Only On What Matters Seek Out Opportunities To Overwhelm Customers With Responsiveness Harness Your Company’s Intelligence Immediately and Use It Aggressively Grow Champions Daily Make A Decision, Save A Customer TRUST is the Most Powerful Accelerator and Largest Amplifier You Own
- 9. Thank You
Editor's Notes
- Your Customers’ Expectations Are Running At Warp Speed Make the Leap from Passive to Passionate Customer Experiences – Now Complacency, Not Other Companies, Is Your Greatest Competitor Own The Moment and the Market Will Follow So Many Metrics and So Little Time – Measure and ACT Only On What Matters Seek Out Opportunities To Overwhelm Customers With Responsiveness Why You Need To Use Intelligence Immediately and Aggressively Grow Champions Daily Make A Decision, Save A Customer TRUST is the Most Powerful Accelerator and Largest Amplifier You Own
- Your Customers’ Expectations Are Running At Warp Speed Make the Leap from Passive to Passionate Customer Experiences – Now Complacency, Not Other Companies, Is Your Greatest Competitor Own The Moment and the Market Will Follow So Many Metrics and So Little Time – Measure and ACT Only On What Matters Seek Out Opportunities To Overwhelm Customers With Responsiveness Why You Need To Use Intelligence Immediately and Aggressively Grow Champions Daily Make A Decision, Save A Customer TRUST is the Most Powerful Accelerator and Largest Amplifier You Own