Laura Heath has over 15 years of experience in finance, customer service, sales, and collections. She has consistently exceeded sales goals and received awards for her customer service excellence and top sales performance. Her background includes experience in auto finance, mortgage, insurance, collections, and customer service roles.

1. LAURA HEATH
13628 N. 40TH Drive; Phoenix, AZ 85029 H: 623-418-7725 C: 623-418-7725 laurjeann@yahoo.com
Summary
Knowledgeable, Organized, thrives in a fast-paced and ever-changing business environment.
Experience in the fields of Auto finance, Mortgage, Insurance, Collections and Customer
Service.
Highlights
 Top Sales Performer
 Top Collector
 Cash-flow analysis
 Underwriting
 Customer Service Expert  Analytical
 Negotiation  Strong Organizational Skills
 Flexible  Active Listening Skills
Accomplishments
 Consistently generated revenue through sales techniques
 Winner of Customer Service Excellence Award in 2013
 Awarded the President’s Club Award in 2011 and 2012
 Exceeded Sales objectives in 2011, 2012 and 2013
Experience
Outbound/Inbound Sales Aug 2014 to Current
Realtor.Com – Scottsdale, AZ
Online Marketing/Sales. Cold calling realtors and
making 100-150 dials daily, managing existing
pipeline consulting clients on company programs
and products, renewals, up-selling into other
opportunities, prospecting to gain more client base.
Setting appointments through phone, email and
doing product demonstrations
Outbound Sales Specialist II
Wells Fargo Central Sales – Tempe AZ
Adhered to all fed and state compliance guidelines, while
identifying prospective customers using lead generating
methods. Educate customers on variety of loan products
credit options. Sell GAP coverage, pull NADA, ACH while
keeping customer at the center. Exceeded sales goals. Laison
between bankers/underwriters. Quoted terms/financials and
disclosures with customers. Coaching co-workers.
Jun 2011 to Jun 2014

2. Business Card/Auto Collections Jun 2008 to Jun 2011
Wells Fargo Business Credit Cards/Auto Collections
Utilize auto-dialer systemto initiate customer contact.
Determine reason for delinquency. Evaluate customer’s
financial situation and negotiate for full payment or create
terms for repayment and settlements. Skip-trace to locate
customer using different programs. Request automatic
payment from customer checking account when funds were
available when allowed.
Contractor for Vanguard
Randstad In-House Services – Phoenix, AZ
Account Rep for stocks, bonds and mutual. Processing lock
box checks, transferring funds from one fund to another.
Updating personal information, beneficiaries and staying with
state/federal guidelines. Requesting exceptions to put money
into a fund that was not eligible.
Nov 2007 to Jun 2008
Mortgage Underwriter II and QA Analyst
Wells Fargo Bank N.A., Phoenix, AZ
QA Analyst II
Review Mortgage closing documents (Physical and On-Line
files) to determine if programs, processes were within
compliance with company/investor guidelines and
government guidelines.
Mortgage Underwriter II
Conventional Loans – review credit, ability to pay back loan
(Approve, Decline or Counteroffer). Process loan, do income
analysis, title review, appraisals reviews, adverse action
letters and send up to closing to be funded.
Mar2003 to Apr 2008
Contractor for Wells Fargo UnderwriterI
JSI Staffing; Phoenix, AZ
Conventional Loans – review credit, ability to pay back loan
(Approve, Decline or Counteroffer). Process loan, due income
analysis, title, appraisals, adverse action letters and send up
to closing to be funded.
Feb 2002 to Feb 2003
PREVIOUS EMPLOYMENT ON REQUEST