Do you need a little help figuring out how to get the most out of technology this holiday season? We're here to help! Look to this guide for tips on how to set up a new phone, what to do with your old one, and how to make your new phone last.

1. HANDBOOK
A quick guide to becoming your
own mobile phone Tech Hero.
LOOKOUT.COM

2. TABLE OF CONTENTS
ONE
What is a Tech Hero?
1
TWO
You Have a New Phone, Now What?
2
New Phone Setup Guides
5
How to Conserve Battery Life
7
FIVE
How to Fix a Cracked Screen and Remain Calm
8
SIX
How to Download Lookout to Your New Device
10
SEVEN
How to Find Your Phone With Lookout
14
EIGHT
How to Break Up with an Old Phone and Stay Friends
15
10 Types of Tech Heroes We Love
17
THREE
FOUR
NINE
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2

3. SO WHAT IS A TECH HERO?
The holidays are one of the biggest technology showcases
of the year. Instead of marveling over the latest iPhone or
Android device, Lookout is celebrating the people in our
lives who connect us with technology: our Tech Heroes. It’s
a friend who gives you the best app recommendations,
the IT administrator who rescued your photos from a lost
phone, even a kid who helps point out where the power
button is. Truth is, anyone can be a tech hero, regardless
of age. These tech savvy people in our lives are more
Lookout is celebrating the people in
our lives who connect us with
technology: our Tech Heroes.
important than ever and should be recognized.
Spiderman has his webs, Batman has Robin and Tech
Heroes should have this handbook. We’re encouraging
people everywhere to be the Tech Heroes in their family
and friends lives. Check out Lookout’s Tech Hero contest
at www.lookout.com/techhero/contest to learn more.
LOOKOUT.COM
CHAPTER ONE
3

4. YOU HAVE A NEW PHONE, NOW WHAT?
You’ve spent months daydreaming about getting a new phone — constantly distracted by the
slightest mention of its huge screen, slim body, sophisticated camera, even those bezels. But
chances are you never thought past that step. Now that you have your new device, how are you
going to make the magic last? Follow these steps to get the most out of your new phone:
Get to know your settings
Your phone’s settings hold the key to how well your phone performs, what it looks like and even
how secure it is. The first thing you should do when you take your phone out of the box and
familiarize yourself with your device’s settings. Every phone is different, so take some time and play
with different settings. Adjust and tweak settings to personalize it just for you. Here are some
common settings to look for as you get started:
GENERAL SETTINGS
Your gateway to all of
your app’s settings.
Click through categories
like Display, Sound and
Networks to get the
most out of your device.
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LOCATION
Choose whether apps
are able to access your
location, turn on GPS,
and determine whether
WiFi and mobile
networks can find your
location.
CHAPTER TWO
WIFI
Enable your phone to
connect to nearby WiFi
networks instead of
burning through your
data allotment and set
preferred networks.
SECURITY
Set a passcode on your
lock screen, encrypt your
device, set
administrators, and
block the ability to
download harmful apps.
BATTERY LIFE
Set factors like screen
brightness, GPS,
Bluetooth, and WiFi to
go into power-saving
mode when your battery
gets low.
4

5. YOU HAVE A NEW PHONE, NOW WHAT?
Setting a passcode on your phone is as easy as 1-2-3.
Set a ****code
Android
The best way to make sure your new phone
iPhone
stays your new phone is to set a passcode.
Choose Settings > Security > Change Screen Lock
Settings > General > Passcode Lock
Whether you’re worried about someone
swiping your device while you’re at the mall
returning that terrible holiday sweater or just
want to keep snooping in-laws away, the
small amount of time it takes to improve
your security settings is worth the effort.
Choosing a random alphanumeric phrase
you’ll remember is your best bet for security,
but even a pin code is better
than nothing.
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CHAPTER TWO
Avoid simplistic passwords such as the last four digits of your
phone number or public information. As a general rule of
thumb, if information could be found on Facebook, don’t use it
as a passcode
If possible, include characters from each of the following four
categories: upper case letters, lower case letters, special
characters (!@#$) and numbers
If you choose a PIN code, be sure to avoid the top five most
commonly used (and easily guessed) passwords: 1234, 0000,
1111
5

6. YOU HAVE A NEW PHONE, NOW WHAT?
Deck it out
Set up those performance enhancers
Just like you are a special snowflake, your phone
No, we’re not talking about steroids, but the settings you
can be one-of-a-kind too. Even the most novice
choose can have a huge impact on how your phone
users can scroll through settings to change
performs. Changing your screen’s brightness and
wallpaper photos, system fonts and ringtones. Most
turning off features like GPS, WiFi and Bluetooth when
Android phones come with a variety of widgets that
you can use to personalize your home screen, and
you’re not using them can make your battery last longer,
giving you more quality time to crush candy.
you can always download more from Google Play.
Feeling more adventurous? You can download an
Well in that case...
app launcher like Launcher Pro or Smart Launcher
Speaking of protection, it’d be a shame if the worst
to give your interface a complete makeover.
Invite your contacts to the party
With all of the great apps out there, it can be easy to
happened and the screen of your shiny new phone
was cracked. Sure you can go around making jokes
about your new “shattered glass” app, or you can
forget that your phone is also pretty good at
get a case before it’s too late. Check out the huge
variety of cool cases for Android and iPhone at
keeping in touch with people. Transferring the
Society 6, customize your own online at Case-Mate,
contacts in your address book from your old phone
or opt for the indestructible case from OtterBox.
varies by device, so visit our setup guide on page 8
for links to exact instructions for your device. You’ll
be able to hit the ground running with all of the
calling and texting your friends can handle.
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CHAPTER TWO
6

7. YOU HAVE A NEW PHONE, NOW WHAT?
Get the right apps
At this point, your phone can be a functional everything machine — as long as you have the right
apps, that is. Shop around the Play Store or App Store for the latest and greatest, but be sure to
pay attention to app ratings to ensure you know exactly what you’re downloading. Here are a few
of our favorites:
Evernote
Instagram
Square Wallet
From to-do lists to memorable quotes to
flashes of genius, we have a lot to write
down. If the idea of carrying around a
notebook seems sooo middle school, get
Evernote to keep all of your notes
organized. The best part? Evernote has
cross-platform functionality, so you can jot
down something from your computer and
then check it later on your phone.
Remember how excited you were when you
realized your first flip phone could snap an
almost-distinguishable image? We’ve come
a long way from the days of those blurry
photos, and now your phone can take video
too. If you must take pictures of your lunch,
make sure your camera is performing in
style with the filters that make Instagram so
iconic.
We’ve arrived in the age when you can buy
a cup of coffee just by telling the cashier
your name. With Square Wallet, you can
check into your favorite stores and
restaurants and use your phone’s signal to
access special deals and even pay for your
goods.
Lookout
Pandora
Google Maps
Do you ever wish your life was set to your
favorite playlist? It pretty much is when you
can take an endless supply of music with
you on the go. Choose a station by song,
artist or genre and you’ll be rocking out in
no time.
You know that feeling when you end up in
the strange part of town and have no idea
where to go or how to get there? Neither do
we. Make sure you have a reliable map app
and you’ll never have to worry about
wandering alone.
LOOKOUT.COM
CHAPTER TWO
We can see you’re already getting pretty
attached to this new phone of yours, so
there’s no better time to download
Lookout to protect your phone from theft
and malware. Download it now and you’ll
be able to backup your data and track your
phone’s location on a Google map if it
goes missing.
7

8. NEW PHONE SETUP GUIDE
In a recent Lookout study, we found nearly 30% of people waste a large amount of time setting
up a newly gifted smartphone or tablet. We’re hoping this resource guide will give you back some
of that time, so you can instead spend it with your loved ones this holiday season. Whether you
unwrapped a new HTC, Samsung, LG, Apple or Motorola phone, we’ve put together a list of
resources to help get your shiny new phone ready for use.
HTC
HTC’s Get Started service makes setting up your new phone a breeze. Select your device model
from the drop down menu and learn how to personalize your phone, download the latest apps and
set up accounts like email and file sharing services. It’s as easy as 1, 2, 3.
Samsung
Are you a visual learner? Well you’re in luck. Samsung has an arsenal of product-related videos that
are designed to help you “keep it simple.” Samsung’s Personal Online Training Portal allows you to
learn and discuss your new smartphone with the experts. Whether you’re setting up a new phone
or troubleshooting an ongoing issue, these straight forward “how to” videos are a great resource
to have.
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CHAPTER THREE
8

9. NEW PHONE SETUP GUIDE
LG
LG makes it easy to set up your new phone with its Help Library. Simply enter the model of your
phone in the search bar and voilà a list of helpful documents appear. Whether it’s as simple as
learning how to charge your new phone or how to set up notifications, LG has a fairly
comprehensive list of resources at your disposal.
Apple
If you’re an iPhone or iPad owner, Apple’s got you covered when it comes to setting up a new
device. Upgrading to the latest iPhone and still want to keep all the precious data your old phone
carries? Apple will teach you how to transfer and backup content seamlessly to your new device, so
you have the perks of a shiny new phone with all the important data you love. Check out Apple’s
detailed iOS quick start guides and helpful product videos for help setting up your new phone or
tablet.
Motorola
Whether it’s the Moto X, Droid Maxx or Droid Ultra, Motorola has a number of user guides
designed to help make your setup process simple. Enter your new device model into the search
bar and you’ll be presented with a long list of visual aids to help set up, troubleshoot and maintain
your new phone.
LOOKOUT.COM
CHAPTER THREE
9

10. HOW TO CONSERVE BATTERY LIFE
Bricks make pretty buildings; dead phones make nothing. Remember that the next time you try
comparing the two, because let’s face it, your lifeless mobile device is totally useless. We’ve all
been there. Your smartphone battery is losing steam with a full-day ahead of you, and there’s no
charger in sight. Should you go into airplane mode? Uninstall all the apps that you think are
draining the battery? Maybe just take out the battery and put it back in when you really need to? In
this Tech Hero Handbook installment, we’ll teach you a few things about battery life conservation.
So sit back and relax. Here’s how to keep your mobile device’s blood pumping:
Don’t use WiFi, Bluetooth, GPS, or 4G LTE if you don’t have to.
When you need quick Internet connection, by all means, WiFi to your heart’s content. Lost? Turn
your GPS on and find your way home. But if network connectivities like these aren’t absolutely
necessary, then turn them off. WiFi, GPS, and Bluetooth drain your battery by constantly looking for
potential hotspots, satellites, and devices to pair with— if switched on. That’s like running around
looking for a place to eat when you’re not even hungry. So add the ‘Settings’ widget to your
Android or iOS device now, and take control of your phone.
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CHAPTER FOUR
10

11. HOW TO CONSERVE BATTERY LIFE
Adjust your mobile device screen settings.
Most people are unaware the number one battery drainer is the display screen. And with the
bigger screen trend in full swing, you may see your charge hit the red all too quickly. So adjust the
brightness. Shorten the screen timeout to make sure it isn’t left on when you’re not using it. Avoid
fancy live wallpapers. You’ll notice the benefits on battery life immediately.
Turn off vibrate and watch out for the sun.
Yes, ringtones can be obnoxious at times. But think about how much more effort it takes your
battery to shake the whole device than cause the tiny speaker vibrations that create sound. Much
more. Your smartphone or tablet battery also isn’t big on heat, so try and keep it away from direct
sunlight as often as possible. The cooler the temperature, the better the battery performance, the
better the battery life.
These tips will help, but unfortunately, your battery will still run out at some point. For those of you
with Android’s that have removable batteries, try carrying around an extra for emergencies. For
those of you with iPhone’s, they actually make cases that protect your phone AND help the battery
charge. Check out Mophie to learn more.
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CHAPTER FOUR
11

12. HOW TO FIX A CRACKED SCREEN AND
REMAIN CALM
It’s almost as if it happens in slow motion and it’s happened to a lot of us. You see your phone
falling and immediately go for the catch. When you’re a second too late to the scene, you hope for
the best. Unfortunately, your phone screen cracked on impact. But, there’s no need to mourn the
cracked screen on your new Galaxy Note 3.
Fixing a cracked screen is
easier and less expensive than
you may think.
Ship it off
If you purchased phone insurance or don’t mind spending a few extra dollars ($50 – $200), let the
pros handle it. Mailing off your phone to the manufacturer is an easy way to solve the problem of a
cracked phone screen.
Go it alone
If you’re looking to save a few bucks, do-it-yourself kits are the most inexpensive ($20 – $60)
method to fixing your screen. This may be the best option for the tech savvy person who’s willing to
spend an hour or two operating on their phone. Check out these viable options: iCracked or
PhoneDoctors.
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CHAPTER FIVE
12

13. HOW TO FIX A CRACKED SCREEN AND
REMAIN CALM
Give back to your local economy
If you happen to live in a larger city, chances are there are local repair shops that specialize in fixing
cracked phone screens. This may be the best option if you didn’t purchase phone insurance or
would prefer not to take matters into your own hands. Often times, local repair shops are a bit
more reasonable than manufacturers.
Now that you’ve fixed your cracked
phone screen, read up on how to install
Lookout Mobile Security on your
phone, so you’re protected from the
threats facing mobile users today.
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CHAPTER FIVE
13

14. HOW TO DOWNLOAD LOOKOUT TO
YOUR NEW DEVICE
With a new Kindle Fire on the market alongside a lineup of tablets like the iPad Air and
Surface Pro 2, there’s a good chance you added a new device to your collection this holiday
season. Did you know you can manage up to two devices from your free Lookout account, and up
to three devices from your Premium account? For those of you keeping track at home, that means
you can keep tabs on your smartphone, tablet, and Kindle conveniently from one place. Follow
these steps to make sure all of your devices are secured with Lookout from day one:
Download Lookout from Google Play, the Apple App Store, or the Amazon
Appstore for Kindle.
Open the Lookout app and set up an account by entering your email
address and choosing a password. If you already have a Lookout account,
click on “Already have an account? Log in here” and log in.
Open Lookout’s Settings and enable Signal Flare and malware scans to
take advantage of features to keep your phone safe from mobile threats.
Log into your account to locate your device or access backed up data.
LOOKOUT.COM
CHAPTER SIX
14

15. 7 TIPS ON FINDING YOUR PHONE WITH
LOOKOUT
Everyone needs a little help using technology, and we like to call those digital guardian angels our
Tech Heroes. 1 in 3 people rely on their Tech Hero to get the most out of their technology. One of
the best ways you can let Lookout be your Tech Hero is making sure you have the app on your
phone just in case it ever gets lost or stolen. Losing your phone is the most common mobile threat
you'll face, which sucks when you think about how important your phone is to your daily life.
But with Lookout, you get a fighting chance to track down your AWOL phone or tablet. Here are
seven tips for finding your phone or tablet with Lookout.
Make sure you have Lookout BEFORE you lose your phone or tablet
What are you doing RIGHT now, besides reading these amazing tips? Well, what you should be
doing is making sure you have Lookout on your Android, Kindle or iOS device. You can have
multiple devices on one account. Download Lookout now so you don't have to worry about
it later.
LOOKOUT.COM
CHAPTER SEVEN
15

16. 7 TIPS ON FINDING YOUR PHONE WITH
LOOKOUT
Don't forget: You can find your phone from ANY web browser
(yes, even on a phone or tablet)
If you misplace your device, you can log into your Lookout.com account from another phone, a
desktop computer, a tablet, basically any device with a web browser. If you're out and about, you
can ask a kind-looking stranger to use their phone for two minutes to find yours-- just make sure to
log out of Lookout.com when you're done!
The basics: Locate it in on a Google Map
Once you've logged into your Lookout account, just click or tap on "Find My Device." Lookout will
automatically start locating your phone on a Google Map, and show you your device's location. If
you think your device might be on the move, you can tap or click "Locate Again."
Can't spy it with your little eye? Sound the alarm
If you know your phone is nearby but can't quite find it, click on "Scream" from the "Find My
Device" tab, even if your phone is on silent. Watch out, the alarm is pretty loud, so make sure you
won't wake up any sleeping dogs.
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CHAPTER SEVEN
16

17. 7 TIPS ON FINDING YOUR PHONE WITH
LOOKOUT
Lock it down
If you don't want your phone's data getting into the wrong hands, you can also remotely lock it if
you have Lookout Premium for Android. You'll also be able to set a custom lock message and
unlock pin code.
Also good to know: you can test out
Scream right from the Lookout app
just to hear what it sounds like.
Wipe it clean
If your phone is definitely gone for good, you can erase the data off of it with Wipe, part of Lookout
Premium for Android. While we fully encourage you to test out the other Find My Device features,
Wipe is permanent, and you may not be ready to let go of the good stuff on your phone, like flirty
text messages or your high score on Candy Crush.
Spread the love: Tell your friends about finding your phone with Lookout
We're not saying that losing your phone is the result of karma, BUT WHAT IF IT IS? Shore up your
good karma by being the Tech Hero to your friends and family and help them download Lookout
so they can be able to find their missing devices, too.
LOOKOUT.COM
CHAPTER SEVEN
17

18. HOW TO BREAKUP WITH AN OLD PHONE
AND STAY FRIENDS
If you’re expecting to receive a new phone this holiday season, you’ll need to figure out how you
are going to let your old phone down gently. That means saving your data, clearing out your old
phone to protect your privacy and recycling or re-selling your old phone. Here is the play-by-play
of how to breakup with your old phone and stay friends.
#1: Save Your Data
You likely have lots of memories stored on your phone and there are several options available to
save your pictures, contacts, videos and other important data. For Android, Lookout Premium (14
day free trial - $2.99 per month/$29.99 per year) backs up photos and contacts and can restore
data to a new device. iPhone owners can use iCloud to back up and store important data.
#2: Wipe Your Phone
It’s important to remove data off of the phone before re-selling, donating or recycling. For Android,
Lookout Premium can wipe personal information, restoring the phone to its original settings. For
other device types, do a Google search on how to factory reset. Factory resetting will restore an old
phone to its original state, erasing apps, photos, contacts, call logs and more.
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CHAPTER EIGHT
18

19. HOW TO BREAKUP WITH AN OLD PHONE
AND STAY FRIENDS
#3: Ditch the SIM Card
If the phone has a SIM card, remove it to ensure that your information cannot be passed on to a
potential future owner.
#4: Resell or Recycle
Once your personal data is removed, don’t throw it away! There are many organizations that can
help you recycle or resell your device. Cell Phones for Soldiers collects unwanted mobile phones
and provides troops abroad with free calling cards so they can connect with their families. You can
also make some extra cash with online sites like Glyde or Gazelle who offer cash in exchange for
mobile phones. The Sprint Buy Back Program takes unwanted phones of any type or carrier and
credits owners the buyback value.
Once you’ve closed that chapter of
your life, make sure to check out
our quick guide on setting up your
new phone.
LOOKOUT.COM
CHAPTER EIGHT
19

20. 10 TYPES OF TECH HEROES WE LOVE
At Lookout, we love Tech Heroes. Technology can be amazing, but sometimes we need help
figuring it all out, and Tech Heroes are the ones who lend a hand, no matter how complicated — or
simple! — the request. (Raise your hand if you've ever held a shiny new gadget in your hands and
had to say, "Oooh, it's so nice. Um, where is the power button?”)
1 in 3 people rely on a tech hero, and Tech Heroes can come in all shapes and sizes. Here are our
Top 10 Tech Heroes:
The Dreamer
The Kid, AKA The Baby Genius
Just like Wile E. Coyote, The Dreamer shows us to
Take your average five year-old, and think about
never give up on our wildest tech dreams. The
the fact that this small child has only ever lived in a
Dreamer usually says, "Wouldn't it be cool if…"
And next thing you know, they're building a
world where Twitter, Facebook and smartphones
are the norm. Then feel old. Then watch The Kid
homemade jetpack.
effortlessly get a high score on Angry Birds when
the rest of us can barely pass level 15.
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CHAPTER NINE
20

21. 10 TYPES OF TECH HEROES WE LOVE
The Latest
The Artist
The Latest is the person who always knows the,
um, latest news on any gadget or startup. You can
Similar to The Dreamer, The Artist is someone who
sees boundless beauty and opportunity in
go to this person with questions anywhere from,
technology. The Artist might make a lightshow, a
"What phone should I buy" to "How does Twitter
make money?"
magical "walk through rain" installation, or an
awesome music video with robots in a replica of
the Millennium Falcon.
The Tinkerer
Similar to The Artist, The Tinkerer wants to try new
things with technology. Whereas most of us
wouldn't dream of opening up our precious
iPhones, The Tinkerer has already taken a
screwdriver to theirs to play with the guts, and can
probably fix a cracked phone screen or modify a
phone OS in their sleep.
The Swiss Army Knife
Similar to The Latest, The Swiss Army Knife Tech
Hero is all about knowledge. Need to save money
on heating? The Swiss Army Knife will install your
Nest for you. Can't catch a cab? The Swiss Army
Knife knows exactly what on-demand taxi app is
the best in your city. The Swiss Army Knife knows
exactly the right gadget, app or website for every
situation.
LOOKOUT.COM
CHAPTER NINE
21

22. 10 TYPES OF TECH HEROES WE LOVE
The Tech Support Hero
The IT Hero
Waiting on hold for tech support is probably the
At your office or school, the IT guy or gal can be a
worst, but sometimes the rep on the other end of
real hero, dealing with more types of technical
the line can be an incredibly kind miracle worker.
Whether in store or on the phone, the Tech
issues than there are subreddits on Reddit. And
they never make you feel bad about answering
Support Hero patiently helps you figure your
hardware or software issues, and usually has even
questions you could have just Googled.
more tips and tricks up their sleeves, too.
The Dumb & Dumber
The Surprise
Surprise! Your mom/grandpa/elderly neighbor
knows how to use technology better than you. I'd
make a joke about old dogs and new tricks if The
Surprise wasn't so darn cool.
Check it.
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CHAPTER NINE
You don't have to have all the answers to be a tech
hero! Sometimes two heads are just better than
one. When you and a friend have NO idea how to
fix something, it somehow just feels better to
muddle along together, tapping every button,
exploring every menu until you either find what
you were looking for or give up and go for beers.
22

23. Everything is OK
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