K.R.LOKESH
Challenging assignments in Handling India Operation for FMC on Helpdesk
Management/Customer Management/Asset Management/IT Operation’s
management/Infrastructure planning Vendor Management with a growth oriented
organization.
PROFESSIONAL SYNOPSIS
• MCSE Certified over 17 years of experience in System Administration / Helpdesk Management /
Customer Management / Asset Management /Technical Support; keen interest lies in IT Operations
management.
• Presently working as IT Leader with FMC India Pvt Limited, Bangalore.
• Proficient in setting up and managing IT Operations Management (Multi Location) support, Infrastructure
planning, Release Management, Asset Management, Vendor Management.
• Excellent communication and interpersonal skills with proven abilities in resolving complex IT Operations.
Sep 28th
2007– Till Date FMC India Pvt LTD Bangalore
India IT Leadership:
• Business Partnering: Actively partner with India Leadership Team members to provide value
from IT.
• High Quality Support: Use of Service Now and regular reporting of support issues, statistics and
workload.
• Communication: Alignment with Regional and Corporate IT including BRM's.
• Spend Management: Support and management of IT spending to ensure it is in line with
Business objectives.
IT Governance:
• IT Strategy: Development of IT plan for key locations (alignment with Corporate IT Planning).
• Power Steering : Alignment with global project stage gate process.
• ARB Alignment with global architecture review board process for new technologies / systems
• Compliance: To policies and standards. User education and timely follow-up of issues.
• Records Retention: Compliance for IT documents and electronic records for site (server, email,
etc.)
Significant Contribution to High Priority Projects:
• SAP Implementation for India.
• Implementing Service Now for India FMC.
• Tiger Club Website
• India Web Site for FMC-India with FMC Standards.
Mobile: 99013-50677
E-mail: lokesh.chary@gmail.com
No.567 , 2nd
Cross
Nanjundappa Layout ,
Rspalya Kammanhalli Main
Road ,Bangalore: 33,
Karnataka
India

• Infrastructure Projects (Windows 7 / 2008, Office 2007 , Lync 2010,SAP 7.2, SEP 12,PC
Guardian, Web Sense, Lync, Part of the Project team Bangalore New Office at Palace road ,
India Innovative Centre at Yeshwantapur , Implementation of ILL at Toller Locations Kilavalam ,
Kolkata , Bhopal , Hyderabad Lithium Plant , Implementation of SAP Client Version and
Connectivity in 40+ Location across India ). SharePoint site for all the Departments.
• SRM : Supply Relationship Management.
Site IT Role Evolution:
• Think Safe. Evolution of role to include safe IT practices related to equipment and people.
• Compliance: Develop role of site Computer Security Officer.
• Onboarding / Offboarding: Documented and consistent approach for employee orientation to IT
systems.
• Documentation: Key site documents are updated and in compliance (BRP, Account Forms,
Diagrams, etc.)
• Education: Regular training / awareness to site employees on proper use of IT systems.
Professional
Experience Nov 2000 – Till Date ACCEL FRONTLINE LTD Bangalore
Jan 2007 - Sep 27th
2007 Area Manager Bangalore
Responsibility
• Heading Technical Support Group (TSG) at Bangalore region.
• Manage a team of engineers.
• Overall responsibility for Escalated Calls.
• Planning Training for the engineers at RO and HO.
Accounts being handled : Gokal Das Exports ( Team of 8 Eng)
I-Flex Solutions ( Team of 10 Eng)
IngVysa Life Insurance company pvt ltd.,(Team of 3 Eng)
FMC India Pvt Limited ( 1 Eng )
Haritha Seating ( Pune Division )
Unicon
Khatian
Duties and Responsibilities
Business Development
1. Maintain and expand existing relationships.
2. Lead and execute bidding process from evaluation of RFP requirements to production of
the final documents for submission.
3. Prospect and qualify new customers, initiating and establishing new relationships from the
interest generation stage through to close.
4. Collaborate with management to establish objectives for the expansion of relationships.
May 2006 – Dec 2006 MetLife India Insurance Co.Pvt.Ltd Bangalore
PROJECT MANAGER
Through Accel ICIM Systems & Services Ltd.,
• Managing IT Operations all over India.
• Manage a team of engineers (L1 and L2).
• Manage the day-to-day operations of the Service Desk Team
• Continuous improvement in Service.
• Overall responsibility for IT operations

• Ensure that all servers implemented have been hardened as per policy and best
practice.
• Manage and monitor IT infrastructure; take corrective action where necessary.
• Establish/recommend policies and procedures for servers, antivirus and internet
usage.
• Implement approved project plans.
• Asset Management
• Prepare technical documents on day-to-day IT operations.
• Provide training to team members and generate awareness within user community.
• Provide professional response to emergency requirements
• Suggest/Implement new technologies that is beneficial to the organization
• Provide L3 or L4 level Support
• Carry out all the task and activities of Level 1 and Level 2 and provide guidance to
Level 1 and 2.
• Application support
• Infrastructure support
Aug 2005 – April 2006 INCHARGE HELPDESK OPERATIONS
• Reporting to the Head India Operations.
• My main responsibilities include:
• Handling Helpdesk Operations across Karnataka
• Planning Engineers for the calls
• Maintaining a Customer Base of 140 – 160
• Providing technical online support for Engineers.
• Regular Customers meetings
• Helping in Planning Call for Engineers
• Responsible for Customer complaints
• Handling Major customers Accounts Like,
• FMC India Pvt Ltd.,
• Hindustan Times
• Domino Pizza
• Esys
• Apollo tyres
• Cadbury’s
• Ernst & Young
• Gokul Das Exports
• Samsung SDS
• HPCL
• MC DONALDS
• MRF TYRES
• KAITAN ELECTRICALS
• HARITA SEATING

Experience -
V
August 2001 – Jul 2005 Lucent Technologies Hindustan Ltd Bangalore
RESIDENT SITE ENGINEER
Through Accel ICIM Systems & Services Ltd.,
• Hardware support for Servers, 100 Computers, 35 Printers, which included DeskJet, Laser,
DOT Matrix, and Network Printers
• -Supported in the system administration of WIN NT Server, NETWORK
TROBLESHOOTING ETC
• -Handling Helpdesk calls
• -NT system administration
• -Daily Backup
• -E-Mail configuration /server maintenance/EPABX SYSTEM ADMIN
• -Supporting LAN/WAN/EPABX SYSTEM maintenance
• -Supporting infrastructures development (LAN/WAN/EPABX)
• -Worked in team of EDP Professionals in supporting their activities
• -Support for all for all popular MICROSOFT SOFTWARE & OS level support for WIN95,
WIN 98, WIN NT WORKSTATION , WIN 2000 , 2003
• -MAINTAINING NETWORK CONSISTING OF 200+ NODES. Beside this MS Exchange
client configuration at individual palaces & also remote mail configuration
• -System Administration of NT Server, Day-to-Day Basis DATA & MAIL BACK UP
• -LIASIONING WORK WITH DOT/BSNL, VSNL & OTHER PRIVATE TELECOM
OPERATORS LIKE SATYAM GLOBAL TELECOM, TATA TELECOM ETC.
Experience –
IV
Nov 2000-Apr 2001 Resident Engineer -GE POWER CONTROLS - Bangalore
Job Profile:
Extencesively worked in team of EDP Professionals in supporting their activities.
This including end user support for all for all popular MICROSOFT SOFTWARE & OS level
support for WIN95, WIN 3.11, WIN NT WORKSTATION.
MAINTAINING NETWORK CONSISTING OF 200+ NODES. Beside this MS Exchange
client configuration at individual palaces & also remote mail configuration.
System Administration of NT Server, Day-to-Day Basis DATA & MAIL BACK UP.
Experience
-III
Apr 2001-Aug 2001 FMC RALLIS INDIA LTD Bangalore
RESIDENT SITE ENGINEER
Job Profile:
This included end user support for all popular MICROSOFT SOFTWARE & OS LEVEL
SUPPORT FOR WIN98, WIN NT WORKSTATION & WINDOWS 2000 PROFESSIONAL.
MAINTAINING NETWORK CONSISTING OF 50+ NODES.
Beside this LOTUS Notes Client Configuration at individual places & also remote mail
configuration. SYSTEM ADMINISTRATION OF NT SERVER, day-to-day basis Data & Mail
Backup.

Experience
–II
Experience
Apr 2001-Aug 2001 INDO-AMERCIAN HYBRID SEEDS Bangalore
RESIDENT SITE ENGINEER
Company Profile:
This company deals with SEEDS & PLANTATION. THIS COMPANY HAS A 100+ NODE
COMPUTING CENTER.
Job Profile:
Job profile included Hardware support for Servers, 100 Computers, 35 Printers, which included DeskJet, Laser,
DOT Matrix, and Network Printers. Additionally also supported in the system administration of WIN NT Server,
NETWORK TROBLESHOOTING ETC.
Apr 1999 – Oct 2000 Binary World Bangalore
Service Engineer
Company Profile:
This Company was into Assembling of PC’s & Servicing.
Feb 1997 – Mar 1999 Big apple Computers Bangalore
Customer Support Engineer
This Company was into Assembling of PC’s & Servicing
Achievements Got the Best CE Award For the JFM 2004
Completed MSCE.