1. THE GINGER GROUP OF
HOTELS
INDUCTION TRAINING PROGRAMME FOR MIDDLE LEVEL POSITIONS

2. Induction Training program
An induction training program is conducted mostly for new recruits before they start the job
assigned to them in the organization. An induction program is very necessary in order to
familiarize the employees with the work environment i.e. the people, the culture, the
surroundings etc. so also introducing them to the company policies, standards etc. and giving
them all the help and guidance they require to perform the job in the most comfortable, effective
and efficient manner.
The induction process begins during the recruitment and selection phase when the employers
first meet the potential employees of the company. Here they can identify where the employees
are lacking behind and therefore can suggest additional training that is needed to be introduced in
the induction process. An induction program is also necessary for explaining to the employees
the role they play in the organization and what responsibilities they are required to fulfill and in
what manner or procedure. It is also essential for the employee to learn the hierarchy of the
organization in order to know whom to report to, whom to take orders from and who he/she is
authorized to delegate work to.
During the induction program the employees are assessed simultaneously and on its completion
the feedback is given to each of the recruits. This evaluation done of the employees will help the
management know the weak and strong points of the employee and therefore the management
can suggest other options to help them improve.
Induction program will help the employees understand exactly what the company wants and does
not want out of them, it will help understand how things are done in the organization and what
behavior and attitudes are expected out of them
The Hospitality industry
The hospitality industry comprises of many small departments like accommodation, front office,
restaurants, cleaning, service, laundry, cafes, clubs, gym’s etc. Especially in India they are one of
the major recruiters in the service sector who recruit more than 2, 00,000 people from around the
various cultures and geographies that India has. Due to this diversity it is very important for a
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3. company to establish a common base on which the employees could establish contact with one
another, be comfortable with the environment and also gel well with the existing employees of
the company.
It is also essential for the employees to learn how to handle clients, customers and other
etiquettes that are important in performing the job effectively. There are other policies and
procedures and standards that a company requires their employees to follow and maintain. The
new recruits need to be familiarized with these policies and standards therefore an induction
training program is very essential in the hospitality industry.
So also employees need to be given training, instruction, guidance, supervision and information
about the health and safety precautions that should be followed by every employee. This should
also be undertaken in the induction process.
Induction Training Program for new recruits at the middle level management at the
Ginger group of Hotels.
Ginger Group of Hotels
Ginger Hotels, with its fresh and warm experience, offers a dynamic, creative and empowered
work environment. The thrust in continuous learning and development provides the perfect
launch pad to create a trajectory for your career and growth.
At Ginger, we believe that a happy employee leads to a delighted guest. An unparalleled
workplace ambience and commitment to employee growth are a given at Ginger Hotels.
-http://www.gingerhotels.com/careers/working-with-us
Introduction
The induction training program is organized for the manager and executive level new recruits in
the western region of India those are Goa, Maharashtra, and Gujarat. The employees are people
from diverse cultures around India. This is a common induction program designed for the
managers of different departments like food and beverage, housekeeping, décor, front
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4. office,marketing and promotion, industry level client handling and customer handling. The
executives and managers employed in the restaurant and housekeeping department will undergo
another separate induction process in the hotel kitchen/rooms respectively in order to gain
practical experience of the working of these department.
Objective

The aim of this program is to welcome all the new recruits to the Ginger group of Hotels
and get them introduced to the working environment of the company.

To build the employees self-confidence, at the same time establishing their faith in the
company.

Generate an appropriate attitude within the new recruits about the company’s
management team.

Assisting the employees to contribute to the company’s success quickly by encouraging
suggestions in the induction program.

Familiarizing them with the policies and standards set by the company.

To understand the future training needs required for the development of the employees.
Program duration: 3 days
Trainees: The total number of trainees who are going to be a part of the induction program are
40from various regions of the western India. They have completed all formalities required
before joining. Submitted the attesting documents required and id proof. They are appropriately
qualified and are now required to go through the induction program as per company policies.
DEPARTMENT
MANAGERIAL LEVEL
EXECUTIVE LEVEL
Food and Beverage
5
3
Client/Customer handling
6
4
Front office
5
0
Marketing and Sales
5
5
Finance and Accounts
3
4
TOTAL
24
16
GRANG TOTAL
40
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5. Location of the program/Venue:
The induction program will be conducted in the Ginger Hotels at Goa. The conference hall of the
hotel will be used in order to provide all detail required of the company. 20 rooms of Ginger
Hotel will be booked for the accommodation of the employees, with 2 employees sharing 1
room. All meals would be provided by the hotel to the employees. The departments present in
the Ginger Hotel, Goa will be used 2 provide an insight to the working of each department. This
venue is selected so that the employees can go enjoy the serenity of the place during free time
after the end of the day’s induction program. This place will also serve as a perk for the
employees joining the organization.
The address
Plot No. 37,
38 SGO Complex,
EDC, PatoNear Passport Office,
Panaji-403 001 Goa.
Trainers:
The trainers in charged or hired for the implementation of the training program are highly
qualified and trained in the required subjects they are supposed to undertake in the induction
program.
Internal: the internal trainer would comprise of people from the H.R department, training and
development in charge would head entire program, so also the heads of each department, the
supervisors and some important people from the top level management who are a part of the
organization for a long time would be called upon to take up a session in order to improve the
morale of the employees. The heads of the respective departments would also take up sessions
and assist in the program.
External: the leadership training, soft skill knowledge necessary, negotiation skills required,
etiquette building etc. would be taught to the employees from trainers who will be outsourced
from Global Innovsource Solution, at Panaji Goa. This is a very efficient company which makes
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6. learning fun and enjoyable even to experienced personnel. This company deals in providing
necessary training and development to employees at different levels.
Pre requisites
The employees should carry the right attitude the time of the induction. It may happen
that the employee already knows the concepts and has gone through a similar training
program, but this should not demotivate him. He should have the eagerness to learn.
They should have faith in the company management and trainers in the program.
They should be willing to participate and interact with others.
A two way communication is a must, the management will seek feedback from the
employees to check the effectiveness of the program. Therefore a feedback form must be
prepared.
Stationary and all necessary items required must be kept ready at the venue
The employee evaluation form should be kept ready and they must be evaluated from time to
time during the process of the induction training program.
Budget:
Particulars
Details
Venue
For top level managers and trainees
Stationery
Notepads
Per unit
cost
2000
5
No of
Units
25
rooms
60
No of
days
3
Total
150,000
NIL
300
Printing
Outsourced
Trainer’s
TOTAL
Broacher’s, Company guidelines,
Training Material
For communication and Leadership
Program
50
40
NIL
2,000
NIL
NIL
1
15,000
152,300
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7. Induction Training Chart
Day/Session numbers
Time
Particulars
Session 1
10.30am- 1.30pm
Introduction
*Employees
*Organisation
*Management
Session 2
3.00pm- 4.00pm
Tour of the hotel
Session 3
4.30pm- 6.00pm
Department
Orientation
Day/Session numbers
Time
Particulars
Session 1
10.30am- 1.30pm
Company Policies
and Procedures
Session 2
3.00pm- 4.00pm
Session on
Leadership
4.30pm- 6.00pm
Programmed
Instruction
Session 3
Training Method
Learning outcome
Equipments required Evaluation Evaluation Criterria
Day 1- 28th October 2013
They would get to know each
Based on
Presentation
other so that the rest of the Game requirements Extrovert / observtion they
Ice Breaker , Game
program can be conducted
Introvert would be classified
smoothly
into the 2 group
LUNCH
They would get familiar with
Orientation
the work conditions prevailing Audio Visual
NIL
NIL
in the organisation
Familiarizing the employees
Orientation
with the working of the
Presentation/
NIL
NIL
department
Training Method
Learning outcome
Equipments required
DAY 2- 29th October 2013
Introducing the employees to
the company policies and
Orientation
Presentation
procedures
LUNCH
Will help them handle their
Lecture
team efficiently and take
Presentation
appropriate decision
It is a learning game after the
employee finishes the first
round he progresses to the next
round, for the purpose of
Business Game
Working Papers
answering the questions he is
given the required matereial
the previous day so that he can
revise and come.
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Evaluation Evaluation Criterria
NIL
NIL
Leadership
Qualities
Rating from 1-5
Knowledge of Scores will be
the
assigned based on
organisation number of correct
acquired
answers

8. Day/Session numbers
Time
Session 1
11.00am- 12.00am
Session 2
12.00am- 1.00pm
Session 3
Particulars
Training Method
Learning outcome
Equipments required
DAY 3-30th October
Discussions about the working
of different departments will be
done by the Managers of the
Buzz Meeeting Lecture/ Discussion
Notepads
respective deprtments. Here
the employees may put forth
their Questions .
the employees will be
conveyed the safety
Health and Safety
precautions that should be
Precautions to be
Lecture
taken and how it should be
Notepads
taken and taken
made sure that the
care of
subordinates also follow these
prcautions
LUNCH
3.00pm- 5.00pm
Intelligence
Session 4
5.30pm-6.00pm
Interaction with
top level
Management
Session 5
8.00pm onwards
The quiz pertaining to the
company and other general
Business Game/ Case questions about dealing with
Study/Situation customers would be asked. The
Analysis
supervisors and heads of the
department will also join in this
game acting as mentors
Notepads /
Presentations
Evaluation Evaluation Criterria
Grievience
Solving
NIL
Precautionary
Knowledge
NIL
Scores will be
assigned to the
employees on the
Solution
basis of the
Effectiveness practicality of the
solution, the
effectiveness, and
the presentation.
Here the employees will get to
Build smooth
Informal Interactive interact with the top level
NIL
communicati
Session
management in a very informal
on
manner
Dinner with all the executive, Managers, Top level Management etc
After the completion of the induction Program the trainees would undergo a separate induction
process in their respective region hotel. It would be taken care of by their respective HR Heads.
This training would be provided On the Job.
The following induction procedures would be taken care of:
1. Introduction to Staff, colleagues and Superiors
2. The process that is followed in the respective regions
3. Tour of the Hotel.
4. Information about important clients and other necessary information would be handed
over to the employees
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NIL

9. Feedback
Feedback would be personally given to the employees who underwent the induction training
program. The evaluation of the training program will be done by the H.R department where in
the further needs of the Employees would be identified and a training program would be
introduced in the future to develop the required skills.
Conclusion
An induction training program is very important to every organization to ensure a smooth flow
of communication between the new recruits and the existing one. So also it plays a very
important role in making the employee comfortable with his colleagues and work environment.
Research has found out that 90% employees make their decision of leaving the organization
during the first few months after joining. Therefore it is important to ensure the employee that
the organization has growth prospects and can take care of the employee in the best way
possible.
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